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Shaftesbury Paddington Court London

27 Devonshire Terrace | Paddington, London W2 3DP, England (Formerly BEST WESTERN Shaftesbury Paddington Court London)
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Shaftesbury Paddington Court London
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1,988 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (394)
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There are newer reviews for Shaftesbury Paddington Court London
See the most recent reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2011

The hotel is very good place and nice room and customer service beter than any hotel in London the customer service help you any time !!!!!! and Swapnil in the night team it's very good he help any people in any time .......

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Cape Town Central, South Africa
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed July 14, 2011

I took the trouble to book in advance. I booked a club room at this hotel. On arrival I was allocated a standard room as if this was what I had booked. The standard room with a double bed was shocking. There was no space. The only access to the bed was from one side. The bathroom contained a miniscule... More 

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Travelers are raving about these London hotels

Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed July 12, 2011

The mistake that I made was not going through the TripAdvisor to see the reviews of this hotel, we are a family of five, booked 2 rooms, thinking that this was 4 star hotel, but the rooms were too small to even put place our luggage in, we originally booked to stay for 8 nights but we immedialtey checked out... More 

Was this review helpful? Yes
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review

Dear Guest, Thank you for choosing to stay at Best Western Shaftesbury Paddington Court London. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again. Due to nature and design some... More 

Somerset, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 7, 2011

We stayed at this hotel for 1 night in July whilst visiting London to see a concert. At first glace we were optimistic as the building and reception was very nice. A friendly porter helped us with our bags and showed us to check in. At check in things were a little different, the member of staff we dealt with... More 

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PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review

Dear Guest, Thank you for choosing the Best Western Shaftesbury Paddington court for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely & profusely apologise for the inconvenience caused to you during the stay. It would be highly appreciated if you could contact me on vinayak@shaftesburyhotels.com as per your earliest... More 

Bournemouth, UK
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 5, 2011

We booked this hotel through lastminute.com via their Top secret hotel scheme. You can imagine our worry when we then looked the hotel up on Tripadvisor where the reviews were very mixed. However, we needn't have worried, the hotel was just brilliant for all our needs. The manager Vinayak personally ensured that we had a very comfortable stay whilst there... More 

Was this review helpful? Yes 2
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review

Dear Guest, Thank you for choosing to stay at Best Western Shaftesbury Paddington Court London. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again. If we can be of assistance... More 

Sydney, Australia
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 4, 2011

The hotel upgraded us to a suite and we really enjoyed staying here. The room was very comfortable and very close to paddington station! I would recommend this place to anyone who wants to be close to public transport.

Was this review helpful? Yes 2
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review

Dear Guest, Thank you for choosing to stay at Best Western Shaftesbury Paddington Court London. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again. If we can be of assistance... More 

Limassol, Cyprus
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 3, 2011

I stayed for two nights on business and all I needed is a place to sleep, so a single was quite enough for me. The personnel are excellent in problem handling and the least you can expect is great patience and sympathy. I arrived at night and was assisted by the night shift of Swapnil and Ravi. The problem I... More 

Was this review helpful? Yes 2
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review

Dear Guest, Thank you for choosing to stay at Best Western Shaftesbury Paddington Court London. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again. If we can be of assistance... More 

Peterborough, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed July 3, 2011

We would like to tell you a little about our stay at the Best Western Shaftesbury Court Upon first imppressions the check in staff seemed of standard fodder and the reception area was alright in daylight. Our room however was an entirely different story. Our room (222) was set away from the main building off a spur from the starwells.... More 

Was this review helpful? Yes
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review

Dear Guest, Thank you for choosing the Best Western Shaftesbury Paddington court for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely & profusely apologise for the inconvenience caused to you during the stay. It would be highly appreciated if you could contact me on vinayak@shaftesburyhotels.com as per your earliest... More 

Newcaslte
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 3, 2011

I recently had the misfortune to have to stay at the Shaftesbury Paddington Court Hotel. I had booked two single rooms for two nights and even before we were allocated a room (we had actually booked to stay at the Hyde Park Premier London) we were moved to a different hotel. The rooms at the Paddington Court was just far... More 

Was this review helpful? Yes 3
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review

Dear Guest, Thank you for Choosing to stay at Best Western Shaftesbury Paddington Court London On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More 

Dusseldorf, Germany
Level Contributor
202 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 273 helpful votes
4 of 5 stars Reviewed July 3, 2011

I was about to rate my review as Excellent, when I noticed that in Tripadvisor the Hotel class is mentioned as 4Stars, while in the Best Western site itself the rating is 3stars. Well for the 3stars hotel I was expecting when I booked a Standard Single room from their website, the experience received was definetely excellent and for an... More 

Was this review helpful? Yes 1
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