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Shaftesbury Paddington Court London

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27 Devonshire Terrace | Paddington, London W2 3DP, England (Formerly BEST WESTERN Shaftesbury Paddington Court London)
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Shaftesbury Paddington Court London
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Shaftesbury Paddington Court London
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1,944 reviews from our community

Traveler rating
    457
    616
    380
    204
    287
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Shaftesbury Paddington Court London
See the most recent reviews
Belfast, United Kingdom
1 review
5 of 5 stars Reviewed June 16, 2011

This was our first visit to best western Paddington court hotel. We were very worried based upon other reviews in Trip Advisor, but from the time we entered the hotel we felt very relaxed and then our positive expectations were met easily and even exceeded. The location is perfect – just a short walk to Paddington station in one direction... More 

Was this review helpful? Yes
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review

Dear Guest, Thank you for choosing to stay at Best Western Shaftesbury Paddington court. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

Osnabruck, Germany
1 review
4 of 5 stars Reviewed June 16, 2011

The location of the hotel and the atmosphere are outstanding: tranquility and luxury on the one side (Paddington and close to the Hyde Park), which is extremely pleasant at night, and London’s vibrant life almost around the corner (Oxford Street is also pretty close). The rooms were really clean and for a 4*hotel comparatively luxurious. You will feel comfortable there.... More 

Was this review helpful? Yes
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review

Dear Guest, Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again. If... More 

miami
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 7, 2011

we booked 6 rooms for 2 nights and 2 of my guest got bitten by bed bugs after complaining and moved them to another room with not much of a apology no discount offered for the inconvevience. I would not recomend this hotel.

Was this review helpful? Yes 1
Columbus, IN
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2011

We stayed for 11 nights in this hotel and loved every minute of it. The room was very clean, nice and very quiet. It was even slighly larger than we expected after reading reviews of other hotels in London. The bathroom was small compared to what we have in the States, but still had plenty of room. We stayed in... More 

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Birmingham, United Kingdom
1 review
1 of 5 stars Reviewed June 4, 2011

I stayed here with my mother a week ago and I too was also attacked by bed bugs. I woke up at one o'clock in the morning scratching and I knew exactly what it was, as I have had this before from a youth hostel. I probably had about 25-30 bites but I wouldn't dare go back into the bed.... More 

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Towcester, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 2, 2011

Poor hotel. Have stayed before on business (no choice of hotel) and tolerated because not much time spent in the room. This time, same poor service and attitude of staff but in addition, I've returned home with a present - bed bug bites, about 80-90 bites. Worse still, a colleague who stayed there at the same time but in a... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed May 31, 2011

I have to agree with the majority of the reviewers on TripAdvisor: this hotel had fairly poor service and didn't offer much value, even for a three star hotel. Spend your hard earned money on some other pricey London hotel. The trip started well - we arrived early for check in, just to drop off our bags, but the front... More 

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Central Scotland
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed May 29, 2011

Booked a deluxe double bedroom for two nights, however when we opened the door to our room we were absolutely shocked at the size of the room. The double bed was directly under the window and the top and bottom of the bed touched both walls. I have never seen a single room this size never mind a double. We... More 

Was this review helpful? Yes 1
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review

Dear Guest, First of all, may I thank you for staying with us here at the Best Western Shaftesbury Paddington Court. Furthermore, may I express my appreciation to the feedback that you have given to us regarding your stay. I apologise profusely for the inconvenience caused to you. Unfortunately our standard rooms can sometimes seem small due to the nature... More 

Northampton, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 25, 2011

This hotel was awful, no way should it be rated as a 4 star. We booked a Superior Double - inc English Breakfast. The room was so small and compact we felt like we were sleeping in a cupboard, the television channels did not work for the whole 3 day duration of our stay. They said on the first night... More 

Was this review helpful? Yes 1
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review

Dear Guest, Let me start by thanking you for choosing to stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. I would request you to contact me on my email which is vinayak@shaftesburyhotels.com... More 

Dublin, Ireland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 25, 2011

I had booked this hotel through Lastminute.com as a birthday present for my partner. We stayed 3 nights at the hotel. We were allocated rooms in the hotel around the corner from the Best Western Shaftesbury Paddington Court. It was more like a hostel than a 4 star hotel. Each time we used the handbasin the water would surge up... More 

Was this review helpful? Yes 1
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review

Dear Guest, Let me start by thanking you for choosing to stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. I would request you to contact me on my email which is vinayak@shaftesburyhotels.com... More 

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