Arrived at the hotel after a 10 minute walk from Paddington. Check in was fine and the girls were efficient and polite. Go to the room and unpacked to discover the TV didnt work. Reported to reception and went out for an hour on the promise it would be fixed when I got back. Got back and the problem was... More

I have been staying in this hotel in May 2012. I booked a singol room but I think no room can be so small. Honestly speaking I think it is very bad image hotel that are offering room which are like 4 squared meter. I was of course not expecting to have like king size bed or something like that... More

I can't complain, £75 for a double room a night, stayed two. Yeah the room was small the shower was not powerful however for the price and location it did the job..

we stayed at this hotel after X'mas until NY 2012. we booked this hotel through the internet, and saw the price went tripled in a span of 2 weeks!! needless to say we're pretty pleased. the hotel is near the Paddington station, so getting to and fro the airport was a breeze, and very near to the Paddington tube station.... More

My Mother and I were transferred to the Best Western Shaftsbury upon our arrival at the Park Grand following our overnight flight on May 19th from Chicago. We were told our room there would be ready at 2. After coming back at that time and desperately wanting to get settled, our room still was not ready - several others were... More

My husband & I were there in May, he was on business and I got to just hang out. I have to say that the staff was the best I have ever experienced. They were so accommodating, friendly and knowledgeable. The rooms were clean & spacious enough. If we get to London again, we would definitely stay at Best Western... More

Good location and design of hotel. The decor was fabulous. Perfect service. The staff could nat have been more polite and friendly. It came as a fantastic surprise when I chose to stay here. Just superb in every way. My suite (upgrade) was superb, exemplary service, and stunning common parts. Stay here Again in next visit

Myself and a friend stayed here for one night in May. The room was lovely, the beds really comfy and really, really, clean.the reception guys are adorable, helpful, there for you. the rooms are more than good, bathroom too well located..Breakfast was really good. The dining room is tiny but the staff are freindly and the food is good, self... More

We have returned from a weekend in this Hotel and cannot thank the staff enough for making our stay in London a great experience. We paid about £110 per room per night but for a bank holiday in London we did not feel overcharged., The rooms are small, but very comfortable, big flat TVs and good AC. Our shower was... More