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Commodore Hotel

50 Lancaster Gate | Hyde Park, London W2 3NA, England
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Best prices for:1 room 1 adult
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763 Reviews from our TripAdvisor Community

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1 review
2 of 5 stars Reviewed 1 week ago

We were expecting a hotel a bit nicer as the lobby is very grand with lovely furniture, but as soon as you step out into the area with the rooms, the carpet is dirty and threadbare, there is an ugly and dated yellow stripy wallpaper. The lift is tiny. The walls were thin and you could hear everything. We stayed... More 

Helpful?
Thank Snoofy N
Shahn A, Manager at Commodore Hotel, responded to this review

Dear Snoofy N, Thank you for taking the time to give your feedback regarding your recent experience at the Commodore Hotel London. We are glad to hear that the overall customer service was good and that the staff were helpful & friendly. We work hard to make our guests happy and our aim is to make your stay as pleasant... More 

Wellington, United Kingdom
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Despite other reviews that I have recently read, we had no such issues. Our room was quiet, spacious (okay, bathroom a little "bijou" but, hey!) Very clean, excellent staff and when booked through a hotel booking website, extraordinary value for its fabulous location.

Helpful?
2 Thank EnglishmanOnTour2014
Shahn A, Manager at Commodore Hotel, responded to this review

Dear EnglishmanOnTour2014, So glad you had an enjoyable time at Commodore Hotel. We very much appreciate the feedback and we hope to see you again soon. Kind Regards, Shahn Aliyar More 

Island of Malta, Malta
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Very good location close to hyde park and oxford street and acess to metro within 5 min walk. Judging this hotel from outside and when entering this victorian style hotel reception and foyer seems up to a 4 star hotel. From then on in need of an extensive upgrade. Not all rooms are accessible by lift, room furnishings and some... More 

Helpful?
3 Thank David S
Shahn A, Manager at Commodore Hotel, responded to this review

Dear David S, Thank you very much for taking the time to share your review with us. I am glad to hear that the location of the hotel was handy for you to visit Hyde Park & Oxford Street. Also staff were friendly and helpful. As for the extensive upgrade, yes, the Victorian Architecture of the Hotel requires this and... More 

Travelers are raving about these London hotels

Newcastle, England, United Kingdom
Level Contributor
202 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
2 of 5 stars Reviewed December 28, 2015 via mobile

A quiet hotel in a great location! The staff were super friendly, welcoming and happy to help. Always greeted us when passing by in the hotel. The location is brilliant, 5 minute walk from Lancaster Gate tube station, and in a safe area, lots of hotels. Minutes walk from Hyde Park, a 20 minute walk to Marble Arch and Winter... More 

Helpful?
3 Thank Jennie B
Shahn A, Manager at Commodore Hotel, responded to this review

Dear Jennie B, So glad you had an enjoyable time at Commodore Hotel. We would like to sincerely apologies for the inconvenience you have experienced due to some lack of proper Housekeeping and obviously the carpets which is awaiting change after the paintwork is complete. We very much appreciate the feedback and we hope to see you again soon. Kind... More 

Louth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 22, 2015

I booked this hotel for my girlfriend and myself's recent trip to London. The Location and pictures looked great, as we were visiting the Olympia Exhibition Centre and Winter Wonderland in Hyde Park. As a birthday present I upgraded to the 'Four Poster Suite' thinking it would add a little something special to our trip. Upon arrival (which we found... More 

Helpful?
2 Thank darrenchiumento
Shahn A, Manager at Commodore Hotel, responded to this review

Dear Darrenchiument, Thank you for taking the time to give your feedback regarding your recent experience at the Commodore Hotel London. We are sorry to hear that you were not made aware of our Security Deposit policy by the Online Agent that you booked with. The Security deposit of minimum £50.00 is taken in the form of a pre-authorisation and... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 16, 2015 via mobile

Me and my boyfriend came here for a couple of days on arrival the staff couldn't of been more helpful. The next day however I noticed they charged me twice for the room and after a very unhelpful man on reception didn't really know what he was doing, finally something got done about it taking over an hour and down... More 

Helpful?
4 Thank Alicemayy
Shahn A, Manager at Commodore Hotel, responded to this review

Dear Alicemayy, Thank you very much for taking the time to share your review with us. Please accept our sincere apologies for the inconvenience you have experienced during your visit to Commodore Hotel. I remember this incident while responding to your review now. As the Hotel Manager of the property, I am so sorry to realize that my daily-routine-walk around... More 

Barnsley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 16, 2015 via mobile

We entered the building and I sat down. My partner checked us in. On arrival we got asked if we wanted the twin room (me and my partner are both women) We got up to the room, after been told to take the lift, and then go down a flight of stairs to get to it. The room was very... More 

Helpful?
1 Thank Beth W
Shahn A, Manager at Commodore Hotel, responded to this review

Dear Beth W, Thank you very much for taking the time to share your review with us. We are sorry and would like to sincerely apologise for the inconvenienced caused. The Hotel building has two sections - The Townhouse & the Main building. The Townhouse is where your room was allocated and this is the Classic-side of the building where... More 

Amsterdam, The Netherlands
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed December 14, 2015

The staff is doing a great deal to make it as comfortable as possible, but that cannot make good for the quality of the premises. We were first put in a room that had a defective safe and a non-working air-conditioned. Also the carpets were stained and torn, paintwork was coming of the wall near the window over the bed... More 

Helpful?
2 Thank Marc66
Shahn A, Manager at Commodore Hotel, responded to this review

Dear Marc66, Thank you for taking the time to give your feedback both on TripAdvisor and the email that was sent directly to us. Please accept our sincere apologies for the inconvenience you have experienced during your visit to Commodore Hotel. We are thorougly annoyed by the way that our external contractors working at our Hotel, doing the refurbishment, has... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 13, 2015

some how good location, and few steps to Lancaster gate underground station but, very small room with old furniture. even there is an elevator but it doesn't reach all floors and its hard to figure out how to reach you room. it shouldn't be more than 3 starts hotel.

Helpful?
Thank Hussain Mobarak A
Shahn A, Manager at Commodore Hotel, responded to this review

Dear Hussain Mobarak A, Thank you very much for taking the time to share your review with us. I am glad to hear that the location of the hotel was good. Our rooms differ in size based on its type. It would be my pleasure to upgrade you free of charge to one of our superior rooms on your next... More 

Oxford, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 13, 2015 via mobile

This is possibly the worst hotel I have ever stayed in! We read fairly good reviews before booking so wondering how we missed the bad ones I have since discovered! Arrived to drop our bags off early - no problems. Offered free wifi code which was pointless as the wifi was sooooo slow and barely worked! Reception ladies helpful and... More 

Helpful?
3 Thank clarese
Shahn A, Manager at Commodore Hotel, responded to this review

Dear Clarese, Thank you for taking the time to give your feedback regarding your recent experience at the Commodore Hotel London. I am truly sorry to learn about your overall experience during your stay that has actually prompted you to advise everyone not to book with the Commodore Hotel. We understand your frustration and we are glad that you were... More 

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