We stayed for 4 nights, the room was very small with frosted glass, no face cloths or slippers available even after request, air conditioning not working properly, cleaning staff entering room at 9 am after one knock, breakfast 2 star quality or less, upon sitting at table tea or coffee are poured out, with no regard to allowing time for... More

Picture this: 9 pm of the 28th of May in Rome, I book an hotel room at the Russell for 100 pounds through a web engine ("Hotels London - making London more accommodating"....!) , I pay with card, after 10 minutes I receive the confirmation e-mail and I realize that the date I put was wrong (I put 28th rather... More

On the whole this is a reasonable hotel. But beware, the websites do not show the standard rooms which is what we were given. For the price charged you can get better rooms in a Travelodge. Small, dingy and not the cleanest. We were upgraded to a superior twin which was slightly better. The beds were really comfy though. The... More

I recently stayed here with my partner as he was in London on business. Like another reviewer, I paid the £12 supplement to stay. We have stayed here in the past 2 years ago and found the hotel to have improved a lot since then. The 1st room we stayed in was small and not very well furnished but this... More

Stayed at the Russell for a couple of nights on business. The lobby is very much in line with the exterior beautiful building - large staircase and a dark classic decor. Very nice actually. You start having a strange feeling only when you get up to your floor's corridor, where you feel like the lift actually shifted you to another... More

I stayed at Hotel Russell during a buissness trip in may. Loved the architecture of the buiding, restaurant and the stairway - Absolutely magnificent!! Unfortunently the rooms could not quite keep up to that standard. My bedroom located on the 5th floor were slightly over furnished and wore down.The bathroom on the other hand were of exellent size, fully renovated,... More

The staff are very friendly and helpful, the hotel in a really good situation, with the tube around the corner. Very good breakfast, although the staff were a bit slow to replenish things. The room was lovely but unfortunately the bed and floor and floor above us was very squeaky. The bed was however comfortable. There was a lack of... More

This location is perfect for a special meal, We booked for the Library, a private room catering for 20 people, and it was a perfect setting for my daughters friends Hen Meal. The table looked lovely we added extra black and white sparkly diamonds and napkins to add to the black and white theme of the day. Food was served... More

Arrived early afternoon, after a brief search for our booking we were in our double standard room. Good facilities, clean and not a bad size. As we were traveling most of the morning we decided to have a nap before we went out in the evening. Our sleep was disturbed from banging and walking from above our room. We called... More