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All 1,069 London hotels

Park Plaza Sherlock Holmes London

4.0 of 5 Hotel   |   108 Baker Street, London W1U 6LJ, England (Marylebone)
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Ranked #309 of 1,069 hotels in London
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
Jenny S Vancouver, Canada
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1,014 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vancouver, Canada
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked this hotel for its fair price and excellent location...and it proved to be a good decision. The hotel was very cute, with a nice restaurant/bar located on the ground level that was lively but not noisy. The hotel has windy hallways, which leads to various rooms and give it a homey feel. Our room was located on the... More

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I booked this hotel for a really special occasion, I contacted the hotel in advance of our stay to arrange for some champagne in our room upon arrival. I promptly received a reply promising a bottle of complimentary prosecco, chocolates and a late checkout. When I received my e-mail a few days before arrival it confirmed our check out was... More

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Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My third time staying at Park Plaza. Locations is great. Just along the road from Baker Street tube and so close to Oxford street. Hotel has character and is very clean. Some areas could be freshened up but otherwise I really liked it. Rooms are decent size for London. All the staff were friendly and welcoming especially during breakfast. Reception... More

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PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review

Dear Guest, Many thanks indeed for your lovely comments following your recent stay with us. I am delighted to hear that you enjoyed your return visit so much. We look forward to welcoming you back to ou Hotel soon. Please let me know when you are planning a return visit to London as I would be delighted to handle your... More

Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Park Plaza Sherlock Holmes was nothing special. The room was nice and clean. Staff were attentive. Our room key kept playing up and the staff did what they could but everyday for the 4 days we were there it gets quite annoying having to go down and fix it up. But the staff were great and the breakfast was delicious.

Was this review helpful? Yes 1
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review

Dear Guest, Thank you for taking time to share your feedback regarding your recent stay at our property. I am happy to hear you found our breakfast delicious with great staff. I also note your comment regarding the room keys and I would like to offer my sincere apologies for the inconvenience it might have caused during your stay. On... More

New Delhi, India
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I was in london for 5 nights in Feb 2014. Well to be very honest, my first impression was not so good as when i was guided to my room it was way too small (felt as if i'll hit the wall if i spread my arms yawning), so i had to upgrade my room means instant £40 per night... More

Was this review helpful? Yes 1
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review

Dear Guest, Thank you for providing valuable feedback on your recent stay at our Hotel. I am very pleased to hear that you enjoyed our Location and you found our staff friendly and helpful. I also note your comment regarding the size of your room and obviously I want to make sure you are 100% satisfied the next time you... More

Oslo
Top Contributor
59 reviews 59 reviews
27 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is ok. Friendly and helpful staff made up for the flaws and snags. A smiling and courteous staff makes ALL the difference in the world. Marylebone High Street is just some 300 yards away, great area for breakfast/lunch we found.

Was this review helpful? Yes
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review

Dear Guest, I was delighted to see your review and I am very happy that you enjoyed your stay with us. I have passed on your good comments to the rest of our team here at the hotel and we all look forward to have the pleasure to welcoming you again in the near future. Kind Regads, Catarina Santos Guest... More

Essex, London
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Felt strongly to leave a review after only checking out this morning! On arrival last night at the hotel, i was told i needed to provide my bank card to "hold" the funds of the cost of the room. I explained to them that i wouldn't be using this card to pay on check out, that i would be paying... More

Was this review helpful? Yes
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review

Dear guest, Thank you very much for your recent feedback on your stay at Park Plaza Sherlock Holmes Hotel. It is regretful to hear that we missed the opportunity to create a positive experience this time and I would like to offer you my sincere apologies for the disappointment and inconvenience this might have caused. I would also like to... More

Minehead, United Kingdom
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Went to the hotel for two nights with my daughter while visiting O2 really nice team quite central to get about, tube station two minutes away. 7 minutes walk to Oxford street. Really clean and good value for money in such a great location. Would definitely use again

Was this review helpful? Yes 2
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review

Dear Guest, Thank you for providing valuable feedback on your recent stay at Park Plaza Sherlock Holmes Hotel. I am very pleased to hear that you enjoyed your accommodation, the location and the hotel in general. We truly appreciate hearing from satisfied guests like you, and we all look forward to your return. Warm Regards, Joana Sobral Guest Relations Manager More

England
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Four of us stayed on 29th March. Check in was easy, we were a little early and our rooms were not ready, the receptionist booked our rooms next door to each other and looked after our luggage whilst we had a drink and waited in the very pleasant bar. The rooms were very nice, large clean and had everything we... More

Was this review helpful? Yes 1
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review

Dear Guest, I am delighted you enjoyed your stay with us and thank you for taking the time to share your positive experience at Sherlock Holmes Hotel. Our customers are paramount to us and I am heartened by your kind comments regarding the staff and service you received at the hotel. I have passed on your good comments to the... More

uk
Top Contributor
67 reviews 67 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Just returned from an overnight stay at this hotel. I'm sorry but really bad! Staff extremely unhelpful. There was a mix up with out booking and the receptionists argued with us over this. We tried to book an extra night and they tried to charge us an extra £80 on top of the price they had charged us for the... More

Was this review helpful? Yes 1
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review

Dear guest, Thank you for sharing your honest feedback on TripAdvisor! First and foremost, I must sincerely apologise that your recent stay was not to your satisfaction. The matters that you have raised are absolutely not indicative of the level of service and quality that we pride ourselves on providing, and I am very sorry to hear that you have... More

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Additional Information about Park Plaza Sherlock Holmes London

Also Known As:
Park Plaza Sherlock Holmes London Hotel
Park Plaza Sherlock Holmes London Hotel London
Sherlock Holmes Hotel
Park Plaza London
London Park Plaza
Park Plaza Sherlock Holmes London England
Address: 108 Baker Street, London W1U 6LJ, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#201 Luxury Hotel in London
#222 Business Hotel in London
#337 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Plaza Sherlock Holmes London 4*
Official Description (provided by the hotel):
Traditional Regency-style Hotel situated 200 yards from Baker Street tube station & convenient to West End. ... more   less 
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