The location of the hotel is perfect if traveling with children and the interconnecting rooms were great. The breakfasts are really good too! Would have been a perfect score but there were a couple of issues.
1. Air conditioning was just not working in either room - blowing hot air on a hot day! In one room the windows were...
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Dear Guest,
Thank you for taking the time to give feedback on your stay, i am very pleased you and your family enjoyed the hotel and its location.
In regards the issues you had:
We have now changed the hotel over to "cooling" , which means the conditioning units will be blowing cool air.
There should be tea/coffee making facilities...
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I recently stayed at this hotel for a long weekend in London with my fiance. We wanted to see the sights (London Eye, Big Ben, Buckingham Palace etc) and also wanted to visit Madame Tussards. This hotel is a stones throw from Madame Tussards which was handy and also a 2 minute walk to Baker Street Tube station (which is...
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Dear Guest,
Thank you for such fantastic comments, on behalf of all the team at Park Plaza Sherlock Holmes it was a pleasure to host you in the hotel.
We strive to exceed our customers expectations through service, so I am very happy to hear you enjoyed your stay with us and will pass your feedback to all departments.
Looking...
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The hotel is situated close to both shopping in Oxford Street and Madame Tussaud.
The Baker Street underground station is just around the corner and takes you easy where ever you want to go.
I enjoyed to have free view from the window in our room, something I have not been used to during my earlier visits to London. The...
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Dear Guest,
Thank you for your great feedback, I am very happy you had a pleasurable stay.
All the staff at Park Plaza Sherlock Holmes enjoy when we receive positive comments, I will certainly pass this to them.
I do hope we can welcome you back to the hotel again soon, please contact our reservation s team directly on 0207...
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I stayed in this hotel for 2 nights with my boyfriend. I was quite surprised at how expensive all the hotels are in Central London so was very happy with deal I found through lastminute.com.
The hotel is a very nice boutique hotel, location is excellent and the staff were very pleasant. The hotel was modern and clean and we...
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Dear Guest,
From all at Park Plaza Sherlock Holmes Hotel, I would like to thank you for taking the time to write a review. I am very happy that you had an enjoyable stay overall.
Your feedback is essential in our ability to improve our product and services, I can assure you all issues mentioned in your review will be...
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Great location, kind of hidden in plain site. Kind of small bathroom if you're american sized! The sliding glass door to the bathroom is kind of tight and the shower is smaller than a london telephone booth. Warning on the room temperature control,, they don't turn the AC on in May! Thankfully the windows can be opened.
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Dear Guests,
Thank you for your review. I am very happy that you enjoyed the hotel, its location, and were overall happy with your stay.
Please accept my apologies for any inconvenience cause in relation to the temperature contract. As we are an old building we have a "2 pipe" heating system, this means that the units are either on...
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Nice atmosphere, nice room. Good service from the staff. The hotel is located very central. 15 minutes walk to Oxford Street. 25 minutes to Oxford Circus. Or 5 min. to Baker Street Station with sublines to most of the known places. Picadilly Circus 10 min. Westminster about 15. minutes.
We really enjoyed our stay and would pick the hotel again.
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Dear Guest,
Thank you for your review, I am very happy to see that you enjoyed the hotel and our Location.
I do hope we have the opportunity of welcoming you back to the hotel in the future.
Regards,
Michelle Wells
General Manager
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I am actually writing this review whilst staying at the hotel for a 6 night visit and basically would have checked out after the first night had I had the energy to re pack and find an other hotel nearby. My room is one of their "studio rooms" located on the first floor (second level my fellow Americans) and at...
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Dear Guest,
Thank you for taking the time to write a review. At Park Plaza Sherlock Holmes we are continually trying to improve our product and service, we therefore greatly appreciate constructive feedback.
As this was received whilst you were in our Hotel, we had hoped for the opportunity to rectify your concerns, and I am sorry we were not...
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This is a beautiful hotel complete with bar and restaurant, gym and spa treatments. It is very clean and the staff is very helpful and responsive to all requests. I emailed in advance about salads and got a reply from the chef stating he would be happy to honor requests for salads. The concierge was helpful about recommendations to nearby...
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Dear Guest,
Thank you for your wonderful comments. The team at Park Plaza Sherlock Holmes are very focused on customer service and I am happy to hear that you enjoyed their responsiveness.
We are constantly trying to improve the product of the hotel so very much appreciate your feedback. If you could email me the number of your room to...
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Pros:
Nice cozy, clean hotel to stay in London if you are there for business.
Very friendly staff
Comfortable bed in a quiet, spacious room with hardwood floors
In a nice area
Nice breakfast buffet for £12.50
Free wifi (I could not get it to work but they gave me the wired connection for free)
Cons (but nothing that will...
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Dear Guest,
Thank you for taking the time to write a review, I am very pleased that you enjoyed your stay at Park Plaza Sherlock Holmes.
We try and cater for our business guests as best we can and on your next stay with us can offer an express check in service to avoid any queues at reception.
The product...
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