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The Waldorf Hilton

5.0 of 5 The Aldwych, London WC2B 4DD, England
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The Waldorf Hilton
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The Waldorf Hilton
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1,929 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Waldorf Hilton
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Columbus,GA
Top Contributor
58 reviews 58 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 8, 2013

My wife and I have just returned from our first trip to London. We had a great stay at the Waldorf Hilton. We found all the people to be friendly and helpful though some did so with a stiff upper lip. There are a few things you need to know. This hotel is great but under remodeling. Construction starts every... More 

Was this review helpful? Yes
Nader N, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback with other travellers on Tripadvisor. I am happy to see your positive feedback about the hotel but on the other side I would like to extend my sincere apologies for the inconvenienced caused by the refurbishment noise. I hope you don’t judge us solely on the basis... More 

Dallas, Texas
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 8, 2013

Stayed here for 4 days. Great location to all the major sites. Easy access to public transportation, with the Temple tube station right across the street. Short walk to Trafalgar, Picadilly, etc. Felt that the hotel was good, but was not as spectacular as I would have expected from a Waldorf. Overall it provided what we needed, but you didn't... More 

Was this review helpful? Yes
Nader N, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback with other travellers on Tripadvisor. I am stunned to see your feedback, please accept my apologies for the shortfall in the service. I wish you could have provided us more details of what was the issue so we can improve our level of service. Nevertheless, I hope... More 

Horsham, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 8, 2013

Stayed at the Waldorf Hilton on Easter Sunday 31st March 2013, checked in during the afternoon, had short tour of hotel followed by afternoon tea. Checked out Sunday morning following an excellent breakfast. Very comfortable, quiet room, extremely comfortable bed, best night's sleep this year. Would definitely visit again. In fact, we are going to in November this year.

Was this review helpful? Yes
Nader N, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback with other travellers on Tripadvisor. I am thrilled to see your feedback about your stay. I hope everything went smoothly with the trip as well. I will happily share your comments with my entire team who will appreciate your feedback. We all wish to have you back... More 

Doncaster, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 8, 2013 via mobile

I stayed here for 2 nights for my sons 10th birthday. The room we had was spacious and exceptionally clean. The staff were polite and very helpful. There was a birthday cake in the room for my son that the hotel had arranged at no cost to myself. The only bad point was the pool it's very dated and badly... More 

Was this review helpful? Yes
Nader N, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback with other travellers on Tripadvisor. I am pleased to see your feedback about our hotel and the staff; we are all striving to deliver an exceptional service on daily basis. Referring to your comments about the LA fitness facilities at the hotel, I would like to highlight... More 

Northants
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 7, 2013 via mobile

I recently returned from my third stay at this hotel and it is deteriorating rapidly. Have paid £188 for a "queen deluxe" room I was hoping for more than a single room with a double bed shoved in the corner. It was so small and the bed was tight up agains the wall making it awkward. The curtains might as... More 

Was this review helpful? Yes
Nader N, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback with other travellers on Tripadvisor. I am staggered to see your feedback about our hotel and our rooms. We do have tem different room categories and I wish you would have voiced your concern so that we could offer other alternatives to you in order to resolve... More 

Contributor
19 reviews 19 reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed April 7, 2013

Although this hotel is in a great location be very careful what room you are allocated. We were allocated an attic room on the 8th floor. It was very very small and very old. There were damp marks on the walls! When I complained I was told the hotel was full and the rooms on that floor had not been... More 

Was this review helpful? Yes
Nader N, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback with other travellers on Tripadvisor. I am surprised to read your review about the rooms in our hotel, as you have mentioned few floors are not refurbished yet but we are striving to improve and upgrade our rooms as soon as possible to have a modern and... More 

London
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 4, 2013 via mobile

Enjoyed a fabulous one stay on my GF's birthday. Booked ahead and informed the hotel of the special occasion and was greeted with monster upgrade and beautiful cake in the room. Wonderful service for the whole stay plus took full advantage of great spa facilities in the morning. Slightly disappointed to not secure a late checkout, but understandable as they... More 

Was this review helpful? Yes 1
Sandra G, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear Greg, Thank you for taking time to give us your feedback following your recent stay at the Waldorf Hilton. We are very pleased to hear your enjoyed staying on our hotels and that our team members impressed you by providing excellent customer service. We hope to see you back again in the near future. Please do not hesitate to... More 

Eastbourne, United Kingdom
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed April 4, 2013

probably a little dated - and quite dark and gloomy -for me with regard to the lobby and certainly not as luxurious as many much cheaper hotels. My room was so small they had pushed the double bed against one wall so if i had a had a partner one of us would had to climb over the other to... More 

Was this review helpful? Yes 1
Sandra G, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear valued guest, I would like to thank you for sharing your comments with other travellers about our hotel following your recent stay with us. Regarding your comments about the need of refurbishment, I am very pleased to advise that we are re-modelling a part of our hotel and very proudly we will be offering newly refurbished rooms to our... More 

london
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 3, 2013

Recently took advantage of an offer for afternoon tea and champagne cocktail to the value of £39 per person. Tea was served in the Grand Salon which is a lovely large and comfortable setting. All the staff from being greeted to being seated were extremely pleasant and smiley. My guest and I were shown to our table and promptly served... More 

Was this review helpful? Yes 2
Sandra G, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear Guest, Thank you for taking the time to share with us your valuable comments following your recent experience at the Waldorf Hilton. We were very saddened to hear of your disappointment in Homage restaurant which usually we are very proud of. Please rest assured that our management team is following it up to make sure that similar experiences do... More 

Bracknell, United Kingdom
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 3, 2013

I have just taken my mum for afternoon tea and I must say it needed help. I would not book there again, so a bit disappointed. When you walked into the hotel there was someone playing the piano but when you go through to the room for afternoon tea it was dark, no atmosphere and no music, quite dull.

Was this review helpful? Yes 2
Sandra G, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear valued guest, Thank you very much for sharing your experience following your recent experience at the Waldorf Hilton. Please rest assured your feedback has been forwarded to our Food and Beverage Manager for immediate review. We look forward to welcoming you back to the Waldorf Hilton hotel in the near future and in the mean time if I can... More 

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Additional Information about The Waldorf Hilton

Address: The Aldwych, London WC2B 4DD, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Waldorf Hilton 5*
Number of rooms: 299
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Also Known As:
The Waldorf Hilton Hotel London
Hilton Hotel London
Hilton Hotel Waldorf
Hilton London Waldorf
London Hilton
Waldorf Hotel London
Waldorf Hilton London
The Waldorf Hilton London, England
Hotel Style:
#22 Green Hotel in London
#62 Spa Hotel in London
#273 Luxury Hotel in London
#332 Business Hotel in London
#347 Romantic Hotel in London
#364 Family Hotel in London

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