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The Waldorf Hilton

5.0 of 5 Hotel   |   The Aldwych, London WC2B 4DD, England (Mayfair / St James's / Piccadilly / Green Park )
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Ranked #395 of 1,055 Hotels in London
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed yesterday
Joanieyh Northampton, United Kingdom
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1,727 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Northampton, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

I have been staying at the Waldorf for years but this was the last time. The service, previously great, has gone seriously downhill. The rooms are still very good and I can't fault them but the staff are not. They appear to be rather abrupt. The prices are getting silly and the afternoon tea, which they have moved from the... More

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Essex
Top Contributor
55 reviews 55 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed yesterday NEW

I love the Waldorf, it's classy and elegant with a lovely bar which serves great cocktails. The upgrade to the Executive room is definitely worth it for the afternoon tea, pre dinner drinks and nibbles and breakfast. We will return again and again!!

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Banstead, United Kingdom
Top Contributor
492 reviews 492 reviews
84 hotel reviews
216 helpful votes 216 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We had an excellent meal in the restaurant and can't fault the food or the service. The only negative point at all is that thus feels very much like a faded reflection of past glories. Anyone who has visited the nearby Savoy will recognise regatta this is a hotel restaurant in need of smart smartening up but that's not the... More

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Doncaster, United Kingdom
Top Contributor
112 reviews 112 reviews
30 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed yesterday NEW

I've stayed here previously and the location of the hotel is great, close to bars and restuarant and within easy distance of all the tourist sights. The staff are friendly, although on the occasions where I contacted reception with a problem they were initially a little curt. The rooms were comfortable and well furnished. The breakfast has changed a little... More

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Contributor
20 reviews 20 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

Walking distance from most theaters. The dining room was quite resplendent, the service was reasonable as the dining room was full up with people eating before going on to the theatre. The menu was quite acceptable for a pre show meal and was served up very well. The bar area again was quite full and had to wait a while... More

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Chevy Chase, Maryland
Contributor
11 reviews 11 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We have stayed at this hotel several times. The location of the hotel is excellent for theatre, shopping and tube and bus transport. The service at the hotel is very good and helpful. The lobby and public rooms are average in appearance. The rooms are small but comfortable. The breakfast buffet is very good. The food in the bar area... More

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Alison P, General Manager at The Waldorf Hilton, responded to this review

Dear guest, I would like to thank you for taking the time to share such a lovely review on TripAdvisor related to your recent stay at The Waldorf Hilton London. I am delighted to learn from your feedback that you were satisfied with our services and facilities. If I can be of assistance in near future, please do not hesitate... More

Doncaster, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

A nice average hotel, Good clean room. The breakfast was no better than any other hotel my wife I have stayed at, some being only rated 2 stars rated but I must say the dinning room its self was splendid. My wife's bucket list was to stay at a 5 star hotel and that's why we chose the Woldolf hotel... More

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Alison P, General Manager at The Waldorf Hilton, responded to this review

Dear guest, Thank you for your review. It is always a concern to read when a valued guest has a disappointing stay at The Waldorf Hilton and we would like to apologise for the shortfall in expectations. If you would like to discuss these matters in further detail, please do not hesitate to forward a copy of your review to... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Presently staying at this hotel and sadly not impressed. Feels like a 3 star hotel at best . Breakfast is probably the worst breakfast i have ever had in a hotel - agree with previous poster especially the fruit and yoghurt . Also the fact that they they have different breakfasts according to room rate - surely breakfast is breakfast... More

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Alison P, General Manager at The Waldorf Hilton, responded to this review

Dear Lindainsing, Thank you for your review. It is always a concern to read when a valued guest has a disappointing stay at The Waldorf Hilton and we would like to apologise for the shortfall in expectations. Please be assured that your overall experience is not representative of our usual standards of service and the areas highlighted for improvement have... More

Guildford, United Kingdom
1 review
1 of 5 stars Reviewed 2 days ago NEW

We stayed in room 730 at the Waldorf Hilton, Strand. The air-conditioning unit was making a noise like a door bell being pressed ever 50 seconds. Resulting in no sleep until 3.30 am when we barricaded the noise with all the towels, pillows and dressing gowns. So avoid this room. Afternoon tea was absolutely fine as was the breakfast no... More

Review collected in partnership with Hilton Hotels & Resorts

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Alison P, General Manager at The Waldorf Hilton, responded to this review

Dear RoseJenniferGray, Thank you for your review. It is always a concern to read when a valued guest has a disappointing stay at The Waldorf Hilton and we would like to apologise for the shortfall in expectations. Please be assured that your overall experience is not representative of our usual standards of service and the areas highlighted for improvement have... More

Sutton Coldfield, UK
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Hotel is easy to find and a short walk from tube stations. Great location for visiting london and for theatres. Check-in and front desk gave an excellent service, as did everyone during the few hotel services I experienced during my one night stay... I did think the hotel was starting to look a little dated overall, though it was still... More

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Additional Information about The Waldorf Hilton

Address: The Aldwych, London WC2B 4DD, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Waldorf Hilton 5*
Number of rooms: 299
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Also Known As:
The Waldorf Hilton Hotel London
Hilton Hotel London
Hilton Hotel Waldorf
Hilton London Waldorf
London Hilton
Waldorf Hotel London
Waldorf Hilton London
The Waldorf Hilton London, England

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