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The Waldorf Hilton

5.0 of 5 Hotel   |   The Aldwych, London WC2B 4DD, England (Mayfair / St James's / Piccadilly / Green Park )
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Ranked #342 of 1,071 hotels in London
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed yesterday
Julie C Manchester, United Kingdom
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

We stayed here for the weekend last year. It is in a good location and generally was okay but not what I would rate 5 star. The room was clean but on the small side. We ordered morning newspapers Telegraph on Saturday and Times Sunday, no newspaper arrived on Saturday even though we rang reception four times throughout the morning,... More

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St Sampson, Guernsey
1 review
5 of 5 stars Reviewed 2 days ago NEW

We all experience problems in hotels, it's a fact of life. What matters, however, is how fast and how well the staff at a hotel deal with issues that arise and how "special" this makes a guest feel. In this case a room wasn't ready at time of check-in (7.30pm) and not only did the reception staff deal with this... More

Review collected in partnership with Hilton Hotels & Resorts

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EChristiaanse, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear guest, I would first like to thank you for taking the time to share such a lovely review on TripAdvisor related to your recent stay at The Waldorf Hilton London. I am delighted to learn from your feedback that you were satisfied with our services and facilities. I was sorry to learn that the room wasn't ready upon your... More

Limerick, Ireland
Contributor
16 reviews 16 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Stayed here for 3 days. I am a Hilton Honors member so I chose this because of its location and swimming pool and sauna availability. Our room was very basic and small considering price charged for this room. My wife was not happy that using the hotel WiFi is charged extra. The shower has no water pressure at all. The... More

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EChristiaanse, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear guest, I would first like to thank you for taking the time to write a TripAdvisor review related to your recent visit at The Waldorf Hilton London. All guest feedback is extremely important to us and we appreciate your participation. I am saddened to learn from your feedback that you were not satisfied with our overall facilities. I can... More

Arlington, Virginia
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

Stayed for 5 nights for business. Room was very small. Was traveling with others who said they basically were staying in the maids chambers. Rooms seem to vary significantly. I knew when I checked in and they told me (without asking) an upgrade would be available in 2 days I knew the room was a problem. Internet was about $30/day... More

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EChristiaanse, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear guest, I would like to first thank you for taking the time to share your review through Tripadvisor related to your previous visit at The Waldorf Hilton London. We greatly appreciate all comments made by our guests, whether positive or for our development as it allows for continued improvement in that which is most important to us, our guest... More

England
Top Contributor
58 reviews 58 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We loved our stay. Fantastic room. Fantastic service. Our room was massive and the bed too. Best night sleep I have had in ages. Pillows were double the size of mine at home. Brilliant location not far from covent garden, theatre district and the Thames.

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EChristiaanse, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear guest, I would first like to thank you for taking the time to share such a lovely review on TripAdvisor with regards to your recent stay at The Waldorf Hilton London. I am delighted to learn from your feedback that you were satisfied with our services and that you had a good night sleep at our Hotel. I was... More

Roswell, Georgia
Contributor
20 reviews 20 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I was able to enjoy a three night stay here while in London on business. This hotel is conveniently located right in the middle of everything. The facility is very well maintained and the staff is superb. They were always smiling and quick to help with anything. The only shortcoming is the lift only goes to the 7th floor so... More

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EChristiaanse, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear guest, Thank you for staying with us here at The Waldorf Hilton during you recent visit to London as well for taking the time to share such a lovely review on TripAdvisor. We were very much delighted and appreciative to read your comments about our staff which goes a long way in motivating and encouraging the team. I hope... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Visited for midweek afternoon tea using an Amazon Local voucher. Tea was served in a lovely, grand old room with a harpist playing, which made it feel nice and elegant. Staff were extremely welcoming, friendly and attentive throughout our visit. There was a good selection of tea and we were offered multiple refills. The sandwich selection was great and all... More

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EChristiaanse, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear guest, I would first like to thank you for taking the time to share such a lovely review on TripAdvisor related to your recent visit at Homage Grand Saloon restaurant of The Waldorf Hilton London. I am delighted to learn from your feedback that you were satisfied with our services and facilities. I was glad to read that the... More

Sunderland, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed for one night. The hotel was in a great location. Reception staff were very helpful and friendly. Had access to executive lounge which was lovely, we didn't have afternoon tea which was on offer but snacks and drinks at happy hour. Breakfast was also served in there which was lovely. The room was spacious and comfortable, even the occasional... More

Was this review helpful? Yes
EChristiaanse, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear guest, I would first like to thank you for taking the time to share such a lovely review on TripAdvisor related to your recent stay at The Waldorf Hilton London. I am delighted to learn from your feedback that you were satisfied with our services and facilities. I was glad to read your comments about the executive lounge and... More

Denver, Colorado
Top Contributor
71 reviews 71 reviews
36 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed for 11 nights, so I got to know the staff, which was always helpful, friendly, and very cordial. I have Hilton Diamond status, so I enjoyed the Executive Lounge for a full breakfast, afternoon tea, and evening snacks. The offerings were so extensive and enticing, I didn't spend much on restaurants, although they are plentiful in the neighborhood.... More

Was this review helpful? Yes 2
EChristiaanse, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear guest, I would first like to thank you for taking the time to share such a lovely review on TripAdvisor related to your recent stay at The Waldorf Hilton London. I am delighted to learn from your feedback that you were satisfied with our services and facilities. I would also like to thank you for your comments in regards... More

Ashford Kent
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Our room was very basic and considering price charged we were surprised that wifi extra charge. Excellent breakfast was a redeeming feature but overall can get a much better experience for the same price in other London Hotels.

Was this review helpful? Yes
EChristiaanse, Guest Relations Manager at The Waldorf Hilton, responded to this review

Dear guest, I would first like to thank you for taking the time to write a TripAdvisor review related to your recent visit at The Waldorf Hilton London. All guest feedback is extremely important to us and we appreciate your participation. I am delighted to learn from your feedback that you were pleased with our overall services however, I'm sorry... More

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Additional Information about The Waldorf Hilton

Also Known As:
The Waldorf Hilton Hotel
The Waldorf Hilton Hotel London
Hilton Hotel London
Hilton Hotel Waldorf
Waldorf Hilton
Hilton London
Hilton London Waldorf
London Hilton
Waldorf Hotel London
Waldorf Hilton London
The Waldorf Hilton London, England
Address: The Aldwych, London WC2B 4DD, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#219 Luxury Hotel in London
#265 Business Hotel in London
#282 Family Hotel in London
#308 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Waldorf Hilton 5*
Official Description (provided by the hotel):
The Waldorf Hilton has one of the chicest addresses in town bridging the West End and the Square Mile to provide an excellent base for access to the City by day and the cultural delights of Covent Garden by night. The restaurant Homage pays tribute to the grand cafes of Europe, incorporating the new opened Good Godfrey's Bar and Lounge and famous Palm Court. ... more   less 
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