The location is fantastic, the staff are great, but it was a thoroughly 'fawlty towers' experience. The first room I was sent to was not made up at all - it appeared to be an occupied room I had been given access to. They then sent me to the 8th floor to a different room, to find that the bathroom... more

I stayed at the Waldorf last week and the stay was great. The location is great, close to eveything and the staff is really helpful. We really enjoyed. We'll definitely come back. more

I stayed at the Waldorf with a party of friends and from start to finish it was perfect. We were welcomed by a very smily face at the front door, this was followed by a charming gent at reception who made us feel like superstars from the start. The room was lovely, dark furnishings with an amazing comfy bed, bathroom... more

My husband and I were on a round the world trip earlier this year and we had to be savvy with our money. We would have never thought but this hotel was having a sale that included daily buffet breakfast as part of the package, so it ended up being better value then staying anywhere else at that time. This... more

I booked this hotel using points as I stay at Hilton Hotels extensively and am a diamond member of their rewards program - meaning I spend a lot of money with Hilton. Taking my wife and daughter to take in a west end show we booked 2 rooms. On arrival I was asked if I would like adjoining rooms and... more

Whilst we arrived early they were keen to prepare a room and priortised our room for preparaton. Decided to opt for the upgrade if available option when booking direct and we were far from disappointed. The suites are spacious, well equipped and designed for relaxation in such a busy city. Great open plan design, huge bath and shower area, a... more

The service was slick and atentive, as one would expect at a Hilton, but one should be quite clear that it is NOT a top luxury hotel as the name 'Waldorf' might once have implied. Nonetheless, it is clean, quiet ( at least, where we were ), efficient and very good. However, the rooms are very small and if you... more

We went up to London for one night, my girlfriend was impressed when the doorman sprinted to her side of the taxi with an umbrella! The staff on the check in desk were very helpful. Having a check in time of 3pm we were surprised that they let us check in a lot earlier. The room was wonderful, modern and... more

Excellent service. Excellent guest Relation Manager(Kerstin) excellent Rooms for the Complete Travel Group. more