I booked 2 rooms via the Hilton website for a show-seeing trip with my daughters and a friend. The rooms were supposed to be prepaid to take advantage of a discount. I signed up for an upgrade (if available at checkin) of one of the rooms at 60 pounds per night. When we got there, the upgrade was available, so... More

I've reviewed this Hotel before and I wasn't very complimentary! As a result I was contacted by the General Manager who spent time talking to me on the phone about what went wrong, he called me again after he'd done some research and basically told me I'd been justified in many of the things I'd said. I repeat this not... More

Stayed for one night. Room large, clean and comfortable. Bathroom large and good shower. Unfortunately no view out of bedroom window as it looked onto air conditioning unit, but room was quiet so you could sleep. Breakfast good choice of food. We also had afternoon tea which was included in our trip. Scones and cakes were very good, the afternoon... More

We booked this hotel for a two night stay for my boyfriends birthday. As we converted Tesco Clubcard vouchers for Hilton Hotel vouchers we only paid a small amount on top. The location of this hotel is excellent and we spent the weekend out and about in London mainly travelling on foot. Public transport options are very nearby so you... More

The rating should really be 'good'. This stay, the hotel was better than average but not very good. This is our third stay at this hotel (and the worst rooms) and I can honestly say, we are not sure if we will go back. The pluses: (1) The Executive Lounge is nice and the food and service good. It is... More

I stayed here for 4 nights in January 2012 whilst I was on a course. I was impressed as the rooms were as grand as the reception. Very large rooms and the bathroom had glass walls and a shower with multiple heads, the room was clean and although on a main road in the middle of London I got a... More

I was working in London for 1 night and my fiance and I stayed here and were fortunate enough to be upgraded to an executive room by the reception manager. The Waldorf is perfectly located for a central London stay. You're just on the edge of Covent Garden near all of the West End shows, a stones throw from the... More

Couldn't ask for a better location, especially if you are hitting the theaters. The staff was very friendly and helpful, but the property is tired and worn out. It needs a major renovation inside from the rooms to the executive lounge. More

Had a one night stay here while seeing a show in the West End. This is a 5* hotel but many of the smaller hotels and guest houses are now providing as least as high a quality without all these stars. The deluxe room was fine but we hadn't expected the handle to be missing on the inside of the... More