Some of the recent reviews have been unnecessarily hard on this hotel. It is not bad for a 3 star in the outskirts of London. Admittedly it has a few problems - like no parking, very narrow stairs, small rooms and shower rooms (no bath) but this is London! The staff were always pleasant and helpful, and breakfast was very... more

I booked the hotel because it is within walking distance from friends who live in north London. However, there was total disorganisation from the start. Initially, I booked via the hotel website - four-poster with B&B for 2. I got a phone call the following day to say the hotel had been refurbished and although they could not give us... more

I left my home comforts of at least being able to have a cup of tea to stay in a doss house. The room resembled something I would expect from a night shelter. There were no tea making facilities nor were we able to easily obtain a cuppa. The tea in the morning resembled very weak wee wee and when... more

The website for this hotel makes it look like a beautiful boutique hotel. It is not. The rooms are tiny. We were in a newly refurbished room, but the carpet, bed and duvet will still old and stained. It had merely been repainted and new sheets and a fancy bed head put in. I asked to move rooms and was... more

My wife booked this hotel but she and I, like other reviewers, were taken in by the Best Western label. We had a superb wedding reception at the Best Western Royal Victoria, in St Leonards, for example. The website should have been a warning, being full of rules and regulations but when you got to the place you were confronted... more

We had a specific requirement for our stay, as we needed a baby cot for our 1 year old toddler. I made at least a dozen phone calls to the hotel before our stay to confirm the cot and make sure we had a room with enough space for us and the baby. Because I booked through Ebookers, the hotel... more

I booked to stay here for one night with 3 other couples. We all paid £95 and all received totally differnt standards of room. One was a 4 poster, one was average and acceptable (ours) one was below average for sure and the other, totally awful with a tiny weeny bathroom, not enough room to move around the bed or... more

The website is very impressive, thought we'd stumbled across a 'real gem'. First negative aspect was the email confirming my booking (about 2 weeks before we visited) informed me that the cancellation policy was like no other hotel I'd booked before, in that you could only cancel up to a month before your visit!! Booked the hotel as we were... more

The room smelled horribly from the perfume they used to cover the smell of the dirty room. We spent our first night there scouring the neighborhood looking for another hotel that had a vacant room. What a waste of our vacation time. Certainly a waste of our money. The staff was not surprised that we were upset nor were they... more