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Kensington West Hotel


Hotel class 2.0 of 5
25 Matheson Road | (formerly Aston Court Hotel), London W14 8SN, England
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Reviews you can trust

68% Recommend
3.0 of 5 stars 81 reviews
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All (81)
[ Date ] [ Rating ]
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1 of 5 stars
peteCoventry   1 contribution
coventry
Nov 23, 2009 | Trip type: Couples New

Booked a twin room. On arrival found that twin means bunk beds. The so called room was not much wider than a corridor and about as long as a prison cell. Accessing the top bunk would have been lethal so therefore spent a very uncomfortable night sleeping on the floor. No where in their literature of pictures does it mention... more

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1 of 5 stars
sprouts_uk   1 contribution
UK
Nov 16, 2009 | Trip type: Couples

Thought it was a hotel, but was little more than a hostel, a hostile hostel at that. Luckily it was for just one night as a quick getaway for a west end show otherwise I would have cancelled and moved elsewhere. Room is tiny (I'm a UK size 14 and had trouble turning around in the bathroom), the door was... more

Management response from
KensingtonWest25, Customer Relations

I would like to thank you for your review. I would firstly like to clarify that we are not a hostel and offer all our guests private bedrooms with en-suite facilities. I do apologise for the inconvenience you experienced at Kensington West due to the bedroom keycard not operating in an efficient manner. This was due to a technical glitch...

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2 of 5 stars
UKBaehres   5 contributions
harrogate
Nov 10, 2009 | Trip type: Couples

I've never had a hotel stay that so exactly matched the Trip Advisor reviews! We checked in at 2300 after a show, and they had trouble finding out pre-paid lastminute.com booking. The excuse: "We have 2 Jennifer's staying here tonight, and we don't know which room has been given to the other Jennifer who checked in earlier." The clerk had... more

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2 of 5 stars
heyjaghetertomte   1 contribution
Stockholm
Nov 7, 2009 | Trip type: Family

Rooms the size of prison cells, breakfast containing only Corn Flakes and milk (?!), the smell, keys not working, unsafe location during nighttime, no change of towels or sheets ( we stayed there for three nights and had to share the same two towels the entire time) and not so nice employees. I would really reconsider staying here.. Oh and... more

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1 of 5 stars
budget_traveller59   8 contributions
Melbourne
Oct 28, 2009 | Trip type: Couples

We arrived at the hotel at 8pm after attending an all day music festival to be told that our reservation had been cancelled because our payment had not gone through. We had reserved the room on our credit card which unfortunately got stolen during the trip so we had to cancel the card. We had thought that the room was... more

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1 of 5 stars
SWHotelier   1 contribution
South West England
Oct 16, 2009 | Trip type: Business

We stayed here overnight on a business trip and would not in a million years recommend it. First there were problems booking in as we did not have the paperwork but did have the credit card. Next we were given a key for a family room when we booked two triples. We were then given the family room which by... more

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3 of 5 stars
Margaret049   2 contributions
Tasmania
Oct 9, 2009 | Trip type: Couples

We stayed on two separate occasions. The first time the bedroom was impossibly small for a double bed but the ensuite bathroom was good. On the second visit the room was a larger one but the ensuite bathroom was miniscule! On both occasions we found the facilities clean and adequate, the beds comfortable and the noise levels reasonably low. There... more

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1 of 5 stars
damienhugh   1 contribution
Dublin
Oct 5, 2009 | Trip type: Couples

This is NOT a hotel it is a B&B so I will not rate it as a hotel. Booked a double room and was given a room you couldn't swing a mouse in never mind a cat. The smell of raw sewage from the bathroom was stomach turning and if you could stick it long enough to have a shower... more

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1 of 5 stars
SoapFanBath   1 contribution
Bath, Somerset
Sep 30, 2009 | Trip type: Business, Couples

This trip was booked for me and my girlfriend. I was about to go away to Fiji on an expedition for 3 months as a volunteer research assistant - I had to attend a briefing in London. We arrived at hotel to be told there were no doubles available and they took us to the room which was basically a... more

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3 of 5 stars
JimmyBing   1 contribution
Harwich , UK
Sep 23, 2009 | Trip type: Couples

Clean hotel in ok area, close to tube stations. Service at reception slow (receptionist was new though I think...) and key cards had a habit of not working (not good when no-one is at reception!). Room small but clean, and perfectly ok for a nights sleep. more

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Kensington West Hotel Also Known As

  • Hotel Kensington West
  • Kensington West London
Address: 25 Matheson Road | (formerly Aston Court Hotel), London W14 8SN, England
London Hotels Kensington West Hotel
3.0/5.0
81