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All 1,071 London hotels

Kensington West Hotel

2.5 of 5 Hotel   |   25 Matheson Road,, London W14 8SN, England (Formerly Aston Court Hotel)
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Ranked #660 of 1,071 hotels in London
A recent review
4 of 5 stars Reviewed February 13, 2014
breakbeat Manchester, UK
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276 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cairo, Egypt
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 14, 2014

We stayed 1 night due to as the apartment we rented was flooded the night before our arrival. It was small, a very tiny bathroom, but a great bargain if you just plan to sleep there. Breakfast is a neighboring restaurant, not at the bed and breakfast as advertised out front. This is a townhome converted into about 15 small... More

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KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Thank you for taking the time to write a review We are pleased that we met your expectations We believe in giving our guests a choice of where to eat their hearty breakfast. We are fortunate to have a number of breakfast cafes and restaurants walking distance from us. Café Continente, which is a mere 3 minutes walk from us,... More

Sunderland, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 4, 2014 via mobile

This hotel is close to the Tube, clean with pleasant staff and free wifi. Unfortunately it's little touches that let the place down and where the hotel chains will eat up places like this. A massive issue was the TV, it was hung on a wall where you couldn't watch it from the bed. There was a big wall opposite... More

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KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Thank you for taking the time to write a review. It was a pleasure to serve you during your recent visit. We thank you for sharing your experiences. The team at Kensington West are glad to hear that you were happy with the location and found our team to be pleasant. All our team members are trained to give an... More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 23, 2014

Looking at some of the previous negative reviews, it's all about the small sizes of the rooms. I stayed here with a friend for a few days, and it was just a place to sleep, so the room was a fine size. However, don't bother asking for extra towels because apparently it's one bath towel each, even though the next... More

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KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Thank you for your taking the time to write a review We take the time to read all our reviews positive and negative in order to improve our level of service to our future guests. We are extremely disappointed to hear that you had a bad experience at the Kensington West We are extremely disappointed to hear that one of... More

Manchester, UK
Top Contributor
71 reviews 71 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 13, 2014

Kensington West Hotel is a small budget hotel, we booked it through a 'secret rate' website as we simply needed somewhere cheap and in the region of Shepherd's bush as we were going to a gig there. I think it took us about 15 minutes to walk back from Shepherd's Bush Empire afterwards. The room was small but clean, had... More

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KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Thanks for your kind praises. We are very pleased to hear of your pleasant experience. We enjoyed serving you and your satisfaction delights us. Our housekeeping team take pride in making all our guests’ rooms’ spectacularly clean inline with our high standards. All our rooms are equipped with a flat screen TV that offers over 50 free view channels. We... More

Paris, France
1 review
4 of 5 stars Reviewed February 3, 2014

Small, but nice hotel. Rooms are well-equiped, clean and confortable. Staff is adorable. One minus is the absence of breakfast (but there are free hot drinks 24/24) This hotel is situated next to the underground and a supermarket.

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KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Thank you for taking out time to write a review about your experience at the Kensington West. We are pleased to hear that you were satisfied with our rooms and services. Our hotel is situated in an area having great transport links and the nearest tube station is under 5 minutes’ walk from us. We believe guests should be given... More

West.mids
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2014

I have just come back from a two night stay at the hotel and even though it was basic, it was clean and right by the tube station where you can be in the heart of London within 15 minutes. There is a three local supermarket chains near by and the pub right by the tube sation (5 minute walk... More

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KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Thank you for your kind praises, We value your feedback. We are pleased that our services met your expectations. It was indeed a pleasure serving you. Your generous remarks are a great encouragement for all of us. We are happy to hear that the Kensington West was conveniently located for you. Kensington West is blessed with many nearby fabulous cafes,... More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 18, 2013

Stayed in this hotel for a week (starting Dec 9th) during our vacation to London. The hotel is a 5 minute walk from the nearest undergroud station (West Kensington-served by the District line) in a quiet neighbourhood. This was very convenient for us, as we took the tube every day. It's a 2 minute walk from the nearest Sainsbury's where... More

Was this review helpful? Yes 2
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Thank You for your kind praises, we are delighted to hear that the Kensington West met your expectations. We have a very enthusiastic housekeeping team who take pride in making all our rooms immaculate for our guests. We believe in offering our guests 'value for money' and we are extremely pleased that you were satisfied with our services. For our... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2013 via mobile

Xxx HIGHLY RECOMMEND xxX I stay in London on on a weekly basis. I found the Kensington West hotel on a web site and thought I woud give it a try. From the moment I made my reservation, the staff were so helpful and friendly. On arrival, the outer appearance of the hotel looked very nice and pleasant. My room... More

Was this review helpful? Yes 1
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Thank You for your wonderful praises and generous compliments. We are pleased to hear about your enjoyable stay with us. Your comments are deeply inspiring and make us want to deliver our best services at all times. We look forward to welcoming you back to the Kensington West in the near future Merry Christmas and a very Happy New Year!... More

Stockholm, Sweden
Contributor
19 reviews 19 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 17, 2013

I stay in London every 6 weeks for business. I usually book late and in this case this was no exception. Upon arrival I was good to see how clean the hotel was. The staff were very friendly. Best of all the hotel is in a great location, about 5 minutes walk from the nearest tube. The room I had... More

Was this review helpful? Yes 2
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Thank you for your kind praises, Our team at Kensington West are happy to assist our guests at all times. We are pleased to hear that our team have met your expectations. Our housekeeping team are highly motivated to make every guest room immaculately clean for our guests. We provide free WIFI to our guests, the free voucher has sufficient... More

2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 3, 2013

Stayed here for two nights in nov 2013 good location close to west kensington tube station , this is a nice clean friendly budget hotel.Rooms are small but all you need if you are just using as a base whilst exploring London. If you want luxury then you have to be prepared to pay more at another hotel. The staff... More

Was this review helpful? Yes 1
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Guest, Thank you for taking the time to write a review It was a great joy to serve you during your recent visit. We have a very enthusiastic housekeeping team who take pride in making all our rooms immaculate. We take pride in offering our guests 'value for money'. I am happy to read that this is what you experienced.... More

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Additional Information about Kensington West Hotel

Also Known As:
Hotel Kensington West
Kensington West London
Kensington West Hotel London, England
Address: 25 Matheson Road,, London W14 8SN, England (Formerly Aston Court Hotel)
Location: United Kingdom > England > London
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #660 of 1,071 hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Kensington West Hotel 2.5*
Official Description (provided by the hotel):
Kensington West is situated in the heart of stylish London, Kensington. Just a 3 minutes walk from Olympia exhibition centre & within easy reach to Kensington high street; boasting many restaurants, bars, shops & a cinema. Kensington West offers good-value en-suite bedrooms. All of which have free WI-FI, flat screen LCD TV’s, hair dryer, complimentary toiletries, ample power outlets and in-room tea & coffee facilities. We also offer a lift to all floors and a friendly 24 hour reception service. ... more   less 
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