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Kensington West Hotel

25 Matheson Road,, London W14 8SN, England (Formerly Aston Court Hotel)
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Kensington West Hotel
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Kensington West Hotel
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302 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Phoenixville, Pennsylvania
2 reviews
4 of 5 stars Reviewed yesterday NEW

If you are looking for a large room to roam around in, this is not for you. But if you are looking for a clean, affordable place which is close to tube station, I can recommend West Kensington Hotel. Despite this being my first time in London, I had no trouble finding the place. It was the smallest room I... More 

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Taarnby, Denmark
Top Contributor
57 reviews 57 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Not far from the underground station: West Kensington, you will find this small hotel. It's in a nice neighborhood and the rooms are clean but small. We stayed here for 4 nights and felt that we got value for money.

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Contributor
18 reviews 18 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I stayed one night. It is impossible to say this is a hotel. Outdated and dirty. There was an empty can under one bed!, the remote for tv was under another bed, you do not want to step on the carpet (see the pictures), when somebody walks in the building (not next room) you can here it etc. this hotel... More 

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Sterling, Colorado
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As part of our group tour, we stayed at this hotel. The staff was pleasant. Place was clean. Somewhat confusing layout. Breakfast location hard to find. Follow the signs. No elevator so if you are staying on one of the upper floors, you will need to haul your luggage up the narrow and steep stairs. I do recommend this hotel.... More 

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San Diego, California
Top Contributor
203 reviews 203 reviews
101 hotel reviews
191 helpful votes 191 helpful votes
3 of 5 stars Reviewed March 23, 2015

Within a 2 minute walk from the west Kensington tube line. We had picked this hotel for its price as we would be watching a show at the Hammersmith Apollo and it was within walking distance. Check in was very quick, the room was basic but very clean and had a tv and kettle and a great shower. A sainsbury’s... More 

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KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Dear Guest, Thank you for taking out time to post a review about your experience at Kensington West. We are pleased to hear that you enjoyed your stay with us and are extremely happy to hear your room was cleaned to your satisfactory as we have a great enthusiastic housekeeping team who are trained to company standards to ensure all... More 

Ireland
Contributor
18 reviews 18 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 11, 2015

I read a lot of the reviews on here before booking. I was concerned about the bad reviews. Especially people complaining about it being small. Yes, it is small, and the bathroom is tiny, but if what you're looking for is a bed to sleep on, and toilet and a shower with your own privacy, then this is the place... More 

Was this review helpful? Yes 2
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Dear Guests, Thank you for your extremely kind review. We are extremely happy to hear that we met your expectations and that our rooms were cleaned to your satisfactory as we have a great enthusiastic housekeeping team who are trained to company standards. We strive to offer the best customer service and I am delighted to hear that is what... More 

1 review
4 of 5 stars Reviewed February 17, 2015

We stayed at the hotel for two nights. Two adults two kids aged 6 and 9 For the price we paid it was ok nice staff. Nice and clean.  Parking outside of hotel pay and display. We prebooked the parking at NCP because pay and display was £3 per hour only up to 8hours max. Loades of shops - pubs... More 

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KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Dear Guests, Thank you for your kind feedback. We are happy to hear that you found the Kensington West to be a clean base to stay for your family trip. It was a pleasure serving you. We feel immensely inspired by your kind remarks and will relay your review to our enthusiastic housekeeping team who are highly trained to ensure... More 

Corpus Christi, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 6, 2015

This was our second stay at this hotel. This year and the last stays were for my birthday trips to London. I love this little out of the way spot. It's located in a quiet neighborhood in West Kensington, London and is located about a block away from the Tube station. I really enjoy this hotel. Though the rooms are... More 

Was this review helpful? Yes 1
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Dear Guests, Thanks for choosing to stay with us on several occasions and for giving us wonderful feedback. We are happy to hear that you find our rooms clean and comfortable and our team friendly and polite. As we are in the hospitality industry our team are all picked to have a high standard of customer service. All our friendly... More 

Preston, United Kingdom
Top Contributor
65 reviews 65 reviews
33 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 31, 2015

The single (small) room had clean bedding and towel. Bathroom size minimal but OK for a brief stay. Kettle, hairdryer, clothes hangers and some shelves. The location is convenient for Olympia and the residential area is safe when walking around at night. About 10 minute walk from the underground and 5 minutes or less from a small Sainsburys store. About... More 

Was this review helpful? Yes 1
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review about your experience at the Kensington West. We are pleased to hear that you enjoyed your overall stay with us and that our rooms were clean as this is one of our key areas that we thrill to achieve. We apologies for the noise level on the Friday... More 

Cardiff, United Kingdom
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed January 25, 2015

We stayed at this hotel on Sat 24th January and was given a twin room ( number 8) ? It was so small we could not move around the room at the same time. The toilet come shower was the same size as a plane toilet with a shower! The floor was soaking when you showered and you had to... More 

Was this review helpful? Yes 1
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

- Dear Guest, Dear Guest, Thank you for taking the time to write a review about the Kensington West. We read all our reviews on regular basis and try to improve our product and service based on these I am extremely disappointed to hear that we did not meet your requirements. We have a range of rooms from single through... More 

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