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Kensington West Hotel

25 Matheson Road,, London W14 8SN, England (Formerly Aston Court Hotel)
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Kensington West Hotel
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316 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Clearwater, Florida
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We have stayed here before. It is a very basic efficiency room. Similar to a guest house or the Pensiones of Italy. Pros: Clean. Walking distance to Olympia Exhibition Centre. Also walking distance to pubs, grocery, and Tube station. Cons: Very basic. No A/C. The WC/Bathroom is so tiny that you cannot hardly turn around. Overpriced. Overall: When we travel... More 

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Recently stayed here whilst attending a weekend event at the Olympia. Very convenient location for the Olympia as well as cafes and convenience shops. The room was fine; bed was a little firm and carpet pretty dirty but nonetheless there was little disturbance and I had a good nights sleep. Staff are friendly and allowed me to store my bag... More 

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wales
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 2 nights for an event we were attending at the Olympia. It was a great location. Just a few mins walk from west kensington tube station and few mins walk from the olympia. This was a great loactio for us. There is a tesco amd sainsburys nearby amd plenty of little food places and bars / pubs in... More 

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Brussels, Belgium
Level Contributor
82 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Let's face it: for 80 quid (pounds) I wasn't expecting much. Just a room and a bed, TV, free WiFi, some hanging space, a shower, toiletries (no, just a shower/shampoo dispenser - almost empty), a small working area (with a most uncomfortable seat) and a tea making set firmly fixed to the wall. Well, that's all you're getting. This place... More 

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Lincolnshire, United Kingdom
1 review
2 of 5 stars Reviewed 4 weeks ago

I took photos of my room. Someone described them as "looks pretty soul-less". Just about sums it up. I've never actually stayed in a room where the toilet is in the shower tray before (yes it's THAT small!!). I get that you're a budget hotel but at least chuck some colour on the walls maybe? And put a fan in... More 

Review collected in partnership with Amoma.com

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Malmesbury, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We weren't expecting the Ritz given the price but the hotel was clean and functional. Rooms small and bijou. It was a little tucked away but close to the Tube as well. Lovely cafe round the corner for breakfasts. All in all top value

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Todmorden, United Kingdom
1 review
5 of 5 stars Reviewed June 19, 2015

I was really impressed with the cleanliness of the hotel, the friendly and accommodating staff and the comfy bed. The only issue some people may have is with the size of the shower. It was quite tight so larger people may struggle. For what we paid it was excellent value for money.

Review collected in partnership with BudgetPlaces

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Porto, Portugal
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 16, 2015

Dirty sheets, duvet and duvet cover with big stains of several colors. Complained the first day and when got back at night nothing had been changed. I was then re-assured the next day it would happen, by the manager, but the duvet cover remained with the dirty one as they did not have replacements. Also I was told it is... More 

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KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Thank you for taking the time to write a review about your recent stay with us, we read all our reviews good and bad which help us better our service for our future guests. I have spoken to my colleague who was at reception during the time of your complaint she confirmed that you asked her to make sure your... More 

Edinburgh, Scotland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 3, 2015

So..last minute business trip to London and need to get a hotel, and we chose Kensington West due to its low prices compared with other properties in the area. We normally stay in the Kensington area however this is the first time at this hotel - we wish we hadn't. We were greeted with a nice bright reception area and... More 

Was this review helpful? Yes 2
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Thanks for taking the time to write a review about the Kensington West. We read all our reviews on regular basis and try to improve our product and service based on these. I am extremely disappointed to hear that we did not meet your expectations. Most of our rooms have black out curtains. These have been changed over the years... More 

George West, Texas
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 26, 2015

This was the second time that my sister, niece and myself stayed at the Kensington West Hotel. That morning, we arrived early. It wasn't even near check in time and the lady at the desk informed us that our room wasn't ready yet. (Check in time is 2pm, it was 10 am when we arrived) We asked if we could... More 

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KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Thank you for your kind praises and for recommending us so highly. Cleanliness of our rooms and the service we provide to all our guest is of utmost important to us. We are lucky to have a very dedicated housekeeping department who follow our strict guest satisfaction standards. Kensington West is located in a quiet residential area blessed with many... More 

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