We stayed for 4 nights. When we arrived, the lift was broken and we had to carry our bags up 3 flights of stairs. The room had a dirty floor and window ledges, scuffed walls, broken safe, stuff left in drawers, dirty shower head, no hairdryer, stained bedding and one thin pillow each . There wasn't enough cockery/cutlery for 4... more

This is absolutely rubbish!!! A massive rip off!!! Stay away!!! The previous glowing reviews of this hotel are several years old and it would appear the management have very much changed for the worse. The website photos look way better than reality. Everything is much more tired and worn now. We arrived with our 3 year old and 5 year... more

stayed here with my parents and sibs - six in total. very comfortable, clean and well located near shops and restaurants in chelsea and south ken. a waitrose nearby so you can cook for yourself and save some money off expensive london restaurants. i'd like to go back with a group of friends. nice place. more

I have to say, that this hotel is already closed – they sold it to some company, and Somerset Roland Gardens Serviced Apartments – no more. It’s not even a hotel anymore. It was nice to see you all in Roland Gardens, as I was one of the x-staff (Eastern European) :) night shift :) And it’s true that this... more

Stayed here w/ my mom in Sept 2005 – sorry for the late review! Booked as part of a go-today package ($1360 airfare from NYC & 6 nights hotel for 2 people - great deal), so I’m not sure what the normal rates are. Room: Excellent. Decent-sized studio apt. Clean-line Ikea-type birch/chrome/green glass look throughout (some of the “official” Expedia... more

I gave this a 5 rating keeping in mind the budget/reasonable price of the hotel. It was great for what the star rating is. It is true that this is an older, but keep in mind it's a recently remodeled building. The furnishings might be "ikea-ish" but they are modern and CLEAN. (A key point in my experiences in budget... more

The location is the best thing about this hotel. Our family of four stayed for a week in a room which would be ideal for two persons, so we were a bit cramped when the sofa bed was out. The room was tidy and clean, and the main bed was great. Loved the breakfast and the more-than-ample supply of towels.... more

My husband and I stayed overnight last week. We were upgraded from a studio apartment to a 2 bedroom apartment! We of course didn't need all that space but it felt good to have a space for the afternoon and evening and a separate space for the night. The rooms were as follows: Living room with kitchen area: The sofa... more

We stayed at this apartment hotel in an absolutely lovely area in South Kensington for four nights and were, except for one weather-related problem, quite pleased. We had a triple with private bath with tub/shower on the seventh floor of the hotel, which included a kitchenette, complete with refrigerator (no freezer, though), sink, rangetop, microwave oven, coffeemaker, kettle, pots, pans,... more