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Best Western Burns Hotel

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18-26 Barkston Gardens | Kensington, London SW5 0EN, England
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Best Western Burns Hotel
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852 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manila, Philippines
Level Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here overnight and chose this hotel for its location ( near earls court tube station with the piccadilly line going to heathrow). the room was clean and comfortable. there was no air conditioner in the room but the weather was not too warm so opening the window was enough. the hotel is cozy with a nice patio garden... More 

Was this review helpful? Yes 1
Hereford, United Kingdom
4 of 5 stars Reviewed 3 days ago NEW

Room was compact but adequate. Decor fairly good, but could do with a facelift. Room was clean & well presented. Bed was very much on the hard side. Excellent bathroom, but shower over free standing bath with wrap around curtain - more about style than practicality. Wifi was adequate, breakfast was very good. Overall experience was good. Standout was excellent... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Connie F, General Manager at Best Western Burns Hotel, responded to this review

Dear Andrew C, Thank you for writing a review for Burns Hotel. Thank you for your kind words about your stay with us. I am happy you were pleased with your stay. It's great you mentioned our location that makes your stay better and more enjoyable. It's good that everything was clean and that you were happy with the room... More 

Essex, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Great hotel, good location, definately book here again. Breakfast had a great choice of continental and full english. Local to Kensington Palace - lovely pub on corner with great food and good music on a friday night!

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
Connie F, General Manager at Best Western Burns Hotel, responded to this review

Dear Lisa M, I'm glad that you were happy with your stay and that everything that you needed was provided for. It's great the location was to your liking as the station was only a short walk away as well as being surrounded by Pubs, restaurants is also a nice plus to being in our area. Hope to see you... More 

Melbourne
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel provides a comfortable stay, clean rooms and well priced. Do not go here expecting the Ritz but it is by no means a dump either. It is perfect for the budget conscious traveller who doesn't want to resort to staying in a hostel. Has all the simple facilities you need for a short stay in London. Close to... More 

Was this review helpful? Yes 1
Connie F, General Manager at Best Western Burns Hotel, responded to this review

Dear Stace K, I'm glad that you were happy with your stay and that everything that you needed was provided for. It's great you mentioned our location that makes your stay better and more enjoyable as well as being surrounded by restaurants, Pubs; Pharmacies are also a nice plus to being in our area. Hope to see you again soon.... More 

Valencia, Spain
Level Contributor
90 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent two nights at the hotel and wasn't sure what to expect having read the mixed reviews on here but was pleasantly surprised. The reception staff were very friendly and helpful when I checked in and my room was much bigger than I had expected. Everything was very clean and in good working order and breakfast was nice too.... More 

Was this review helpful? Yes 2
Connie F, General Manager at Best Western Burns Hotel, responded to this review

Dear JIOkinawa, Thank you for your review for Burns Hotel. It's great to see that you were overall happy with room and the location of the hotel, which is very suitable for getting into the heart of London. I'm glad you were happy with everything apart from the room temperature was bit higher than normal. This will be addressed in... More 

Brisbane, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here the night before our Top Deck tour, we were met by friendly check-in staff and were really impressed with the size of our room (it was massive) as hearing about rooms in London you expect a shoe box. Our room was so large it had space for a lounge as well, we were on the ground floor... More 

Was this review helpful? Yes 3
Connie F, General Manager at Best Western Burns Hotel, responded to this review

Dear Rebekka B, I'm glad that you were happy with your stay and that everything that you needed was provided for. It's great the location was to your liking as the station was only a short walk away as well as your room was big enough for your comfortable stay. Hope to see you again soon. Regards, Connie F More 

Brisbane, Australia
Level Contributor
73 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for four nights in May and returned for one night in June. The first time we had a small room at the back. It was very quiet. The bed was only a double which gave us sufficient room to move about and store our luggage (but we would have liked a larger bed). It was nice to... More 

Was this review helpful? Yes 1
Connie F, General Manager at Best Western Burns Hotel, responded to this review

Dear PaulineSJ, Thank you for writing a review for Burns Hotel. Thank you for your kind words about your stay with us. I am happy you were pleased with your stay. It's great you mentioned our location that makes your stay better and more enjoyable. It's good that everything was clean and that you were happy with the room and... More 

Wuhan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed overnight at this hotel. The rooms were nothing special, but clean and comfortable. However, we booked a taxi through the reception. They quoted us £20 for the journey. The taxi driver had no idea where he was going and actually dropped us off at the wrong place. However, on the way back, we got in a black cab... More 

Was this review helpful? Yes
Connie F, General Manager at Best Western Burns Hotel, responded to this review

Dear Lauren v, Thank you for your review for Burns Hotel. Sorry for the Misunderstanding. We don't have any taxi company service by the hotel we only work with private taxi companies, These companies are not related to our hotel what's so ever. Sorry if my colleague didn't explained you about this. I will notify to the taxi company regarding... More 

Essex, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The staff were friendly and that is the only good thing about this hotel. The tea making facilities in the room were dirty. There were marks on the wallpaper. The sockets were hanging off the wall, where they had been broken and not replaced. None of the appliances etc were PAT tested (this is illegal). The bathroom was dirty and... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes 2
Dublin, Ireland
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Always stay here when I'm in London - as other reviews have said you can't beat the location - especially if you're flying into Heathrow - straight on to the Piccadilly line to Earls Court and then just a two minute walk. Yes the rooms are small but they have everything you need. Good bathroom and nice toiletries. Continental breakfast... More 

Was this review helpful? Yes 4
Connie F, General Manager at Best Western Burns Hotel, responded to this review

Dear Colette62, Thank you for writing a review for Burns Hotel. It's great the location was to your liking as the station was only a short walk away as well as being surrounded by Pubs, restaurants is also a nice plus to being in our area. It's good that everything was clean and that you were happy with the room... More 

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Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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