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All 1,073 London hotels

The Gainsborough Hotel

4.0 of 5 Hotel   |   7 - 11 Queensberry Place | South Kensington, London SW7 2DL, England (Knightsbridge / South Kensington)
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Ranked #888 of 1,073 hotels in London
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241 people have reviewed this hotel

Traveler rating
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    48
    58
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    61
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
1 review
1 of 5 stars Reviewed 1 week ago

Everything was really bad, from the beginning, they give you rooms you didnt pay for, i stay for four nights and change rooms every day. decoration bad, cleaning bad, service bad. Breakfast basic, and they didnt care about any complains

Was this review helpful? Yes
Buenos Aires, Argentina
1 review
1 of 5 stars Reviewed 1 week ago

4 Stars? no way. We booked a double and a twin for my wife and son & daughter. They wanted to give us 2 doubles ( my kids are 30 and 28 ) They said that the fault was our travel agent. We had a prepaid voucher. The first day they sent us to the basement where the rooms don't... More

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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Honestly, I can't write much positive about my 10 hours in room 305. Finding the room is hard, no signs, through a fire door. The air con is louder than a very loud thing. The shower you have to squeeze into. The bed I felt sloped to the left, my legs fell out. It's a hotel of the 1980's unfortunately... More

Was this review helpful? Yes 1
Mudgee, Australia
Top Contributor
64 reviews 64 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was a lovely old world charm hotel which was in need of a bit of a face-lift. It was just starting to show its age. Unfortunately, some staff members did not reach the standard that was expected of a better quality hotel. We were greeted with a lovely, competent receptionist, but she was doing the effort on her own.

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Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We booked this hotel through hotwire so we did not know what we were getting into. We were very disappointed. What was described as a 3 star hotel can only truly be described as shabby and in need of updating. I'm sure this was once a lovely hotel but now all of the furnishing and décor just look well worn.... More

Was this review helpful? Yes 1
miami
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 10, 2014

the lobby was nice European setting with queen pics, they did offer us water with one ice cube but then again its Europe. some of the staff was helpful and showed us how to get to the hop on hop off bus which is near by. rooms were terrible, our door had a big gap on bottom you could hear... More

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Tintagel, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 3, 2014

On arrival at the Gainsborough I was pleased with the location as we were visiting the Royal Albert Hall. The receptionist was kind and helpful with directions. The lift scared the life out of me the first time we used it so used the stairs after that up to the 4th floor. The room was shabby. I've never stayed in... More

Was this review helpful? Yes 1
Bath, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 27, 2014

Hotel room was lovely, the receptionist was rude, and they don't give you deposit back without a fight. I'm very angry with them and can't get hold of them. Please can they comment with a number underneath to call them.

Was this review helpful? Yes 1
Zurich, Switzerland
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 11, 2014

I will never ever stay at this hotel again because of: - the room was on ground floor and had no window - there was a muggy smell in the room - there was a rat or some similar animal in ventilating tube and made noise the whole night and compaining at front desk did not change anything (change of... More

Was this review helpful? Yes 5
Goxhill, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 21, 2014

I have just returned from London where I stayed with my wife in room 103 at The Gainsborough. Our stay was not a good one for the following reasons:- There was no plug in the bath or hand basin, no shower curtain over the bath, the window blind was broken as was one of the window catches, the toilet seat... More

Was this review helpful? Yes 4
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Additional Information about The Gainsborough Hotel

Address: 7 - 11 Queensberry Place | South Kensington, London SW7 2DL, England
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Gainsborough Hotel 4*
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Also Known As:
Gainsborough Hotel London
The Gainsborough Hotel London, England

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Amenities

Bar / Lounge Free Breakfast Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style
#351 Luxury Hotel in London
Hotel Class
Official Description (provided by the hotel)
Imagine an English country home magically whisked to the most exclusive London borough, and you have The Gainsborough. Named after the celebrated artist, The Gainsborough combines the attractive style of bygone days with an easy informality. To stay here is to enjoy London of fashionable South Kensington, Harrods, the restaurants and antique markets, pubs and delightful backwaters of Chelsea and Knightsbridge. You are at the heart of the capital's culture too with great museums - Science, Natural History, the Victoria & Albert - nearby; and for music lovers, the glorious Royal Albert Hall is just minutes away. The well-stocked lounge bar is the spot for a leisurely drink or a snack from the light menu. With 24-hour room service, butlers on immediate call and a reception ever ready to meet your needs, nothing is too much for our attentive staff. ... more   less 
Number of rooms
49

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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