Nice hotel and staff where very helpful and polite. Good location to tubes and walking distance to parks. In general good hotel food was good and good atmosphere. Surprising quiet for being beside main road in London. Enjoyable stay and easy enough to get to Lion King from. Would consider coming back. Rooms but small but to be expected from... More

We booked our cream tea treat here which was a gift from our daughter. Arrived on time and was shown to the bar which was quite busy with others having a cream tea. Approached the waitress and said we have a cream tea booking - 'can I have your voucher, you can sit anywhere' was her response' We sat by... More

This was the 2nd hotel we stayed in, in the same area a week apart. This hotel has the most helpful and friendly staff we have encountered in a long time. Nothing was a problem they were extremely helpful even before we stayed there. Our room was much bigger than the previous hotel, the bathroom was small and compact and... More

This is an ok hotel and the deal they have that gives you David Bowie tickets at the VandA as part of the room price is great. The rooms aren't great and are very small. There's simply no drawer for your underwear or any other wear for that matter except the wardrobe. The bathroom is pokey beyond compare. However, it's... More

I highly recommend a stay at this hotel whether it's your first time in London, or a frequent visitor. The location cannot be beat and the proximity to Gloucester Road Tube makes for a quick and convenient entry/exit out of the city, whether one is traveling by train or heading to/from the airport. An excellent staff will be attending you...They... More

Stayed 4 nights over a weekend Location is very convenient (nice area with restaurants and shops, easy access to the city center, walking distance of V&A and Natural History museums and Hyde Park) Service was fine Breakfast was ok (average for 4 stars "chain" hotels) Rooms are quite small for families (we are 4): not much space left once the... More

if you arrive at Heathrow and take Tube, no need to transfer to any other lines. Piccadilly line you board takes you to Gloucester road stn. about 40mins. Be careful if you are returning on Sundays, the first train to the airport leaves at the station at 7:14 a.m. (Weekdays leave at 5:56a.m.) Staffs are cheerful and efficient. Free Wi-fi... More

This hotel has a fantastic location. Close to many attractions like the V&A or Natural History Museums less then 10 min walk. Close to tube 5min max. Kensington Gradens and Hyde par within 15-120 min relax walk. On top shopping either High Street Kensington area or Harrods area. It is central London, but not as busy as Oxford or Picadilly... More

We had great service in a really unique building, & I loved our room. The restaurant is very nice but pricey; but lovely & with big comfy chairs available. It would be very hard for anyone with difficulties with stairs or with walking down long hallways, however. Our only problem was that it was very difficult getting info in advance... More