We stayed here with a group of friends, and the staff were very friendly and helpful. The room was a bit chilly couldn't seem to get the heating to work although didn't get time to call anyone about it. bathroom tiny, had to sit on the toilet sideways as the sink and the proximity to the wall meant you couldn't...
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Dear Traveller,
May I thank you for staying with us at Radisson Edwardian Vanderbilt hotel and for sharing your feedback with us.
I am glad that overall your enjoyed your stay with us. However I am naturally disappointed that you found the bathroom not to your satisfaction, as its sounds as if had that issue been amended you would have...
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I stayed here in May 2011 for a whole week, having booked a single room. The first room they took me to appeared to be a cupboard with a single bed crammed into it - i was exhausted after a long flight and hauling my luggage through all the hallways and stairs but went down and asked for something bigger....
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Thank you for staying at Radisson Edwardian Vanderbilt Hotel and for taking the time your feedback experience on Trip advisor.
The Vanderbilt is a listed two historical building, due to this some rooms may be smaller than others. Please accept my sincerest apologies for any inconvenience caused during your stay with us. However the history behind this hotel is what...
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The staff were lovely and very attentive and it was a nice room. Sadly the heating and the towel rail were not working on the coldest night of the year and while the housekeeper brought a secondary heater immediatly it was inadequate for the room. There was a flimsy open vent in the low celing from which a cold breeze...
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Dear Guest,
May I thank you for staying with us at Radisson Edwardian Vanderbilt Hotel and for taking the time to post your feed back on Tripadvisor.
I am so glad you enjoyed your stay with us over all, however please accept my sincere apologies for the inconvenience caused with the heat issue that occurred. I have looked into this...
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I stayed at this hotel for a week just before Christmas with some colleagues.
The hotel is nicely presented from the outside and the lobby and bar are very stylish.
The lift is incredibly slow and very small, and the hotel corridors very narrow and dark, because it is a terrace of houses it is a bit of a warren...
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Dear Reviewer,
Firstly may I thank you for choosing to stay with us at Radisson Edwardian Vanderbilt Hotel and for sharing your feedback.
I am pleased you found our communal areas well presented and stylish. With regards to the comparison of room sizes, they do all vary in size greatly because of the historical nature of the building, however I...
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I have mixed feelings about this hotel. On the one hand, the staff are fabulous. On the other, the rooms are very small, old and in desperate need of updating/modernising.
Location-wise it is just about perfect. Close to local amenities (Waitrose - yay!) and restaurants, and a very short walk to the Gloucester Rd tube.
I know this is old...
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Dear Reviewer,
Thank you for staying at the Radisson Edwardian Vanderbilt Hotel.
I am pleased to note that you enjoyed our location, we have very lucky to be in such a convenient part of London, not mention picturesque. However I was disappointed that you did not enjoy your room over all. As you mentioned this is a grade two listed...
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I stayed here for one night when I visited London on business. I'd say that my stay was pretty good on the whole, and here's why;
- The room wasn't large but it was was adequate, having a desk and a small table. Although the bed was pretty comfortable I found it difficult to get off to sleep. There was...
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Dear Guest,
Thank you for choosing to stay at The Vanderbilt Hotel on your recent visit to London. May I also thank you for taking the time to share your feedback with us on Trip advisor- It is very much appreciated!!
I am delighted that you enjoyed your stay with us, in regards to the size of the rooms, because...
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Terrible bed. Maze of hallways. Way too many stairs. And yes...as others have mentioned...cold, dirty, torn wallpaper, housekeeping called the room dispite the fact I had a "Do Not Disturb" on the door, and I had just checked in after a long flight. Location is OK, depending on what you want to be close too. Great Concierge named Kris. Not...
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Dear Reviewer,
Thank you for choosing to stay at The Vanderbilt Hotel on your recent trip to London.
With regards to your candid comments, I would like to apologise that the room allocated was not up to standard on this occasion, please be assured I have discussed these matters with our Maintenance and House Keeping Managers to eliminate these issues...
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We have just returned from a one night stay at the 'Vanderbilt' in London. The location is ideal for Royal Albert Hall, Victoria and Albert Museum, Science Museum, Natural History Museum, Kensington Palace, etc. We booked a 'King Deluxe Room'. It came with a 'deluxe drinks package', a free movie and 25% off dinner in the restaurant. We requested a...
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Dear Guest,
Firstly may I thank you for choosing to stay with us at the Radisson Edwardian Vanderbilt Hotel, and for taking the time to share your feed back.
I am sorry that the we did meet your expectations with the room you were allocated on this occasion. We have a variety of different rooms varying in size, style and...
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Having read a number of very positive reviews it made our stay even more disappointing. Maybe we could have overlooked the numerous stains on the floor and the tears in the wallpaper but to have no hot water at all during our stay and then to be woken by housekeeping calling to see if we wanted our room made at...
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Dear Guest,
Thank you for choosing to stay at The Vanderbilt Hotel on your recent trip to London, and for taking the time to post your review on Trip advisor. I am sorry that you did not enjoy your stay on this occasion, it is unfortunate that these issues had not been brought to our attention, as we would have...
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Neil Duffen (General Manager), his colleagues and the staff at the Radisson Edwardian Vanderbilt treated us to a lovely four-night stay. Everything about our stay, especially the service - front desk, concierge, restaurant, etc - was excellent. Rest assured, we shall return.
Jacques Webster
W. Grant Fleming
(January 20-24, 2012)
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Dear Traveller,
Wow, thank you so much for sharing such wonderful comments!!! I am so glad that you enjoyed your stay with us here at The Vanderbilt Hotel.
It really is empowering for the team and I to read such a fantastic review and I must say, it motivates us to continue to working towards are goal of 100% guest...
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