Cleaning staff blatantly rummage through All of our luggage, not even attempting to be subtle. Along with money, they stole prescription medication, which it never occurred to us that it would be stolen straight out of our suitcase. This place is run-down and uncomfortable. Location is the only positive- by default!

filthy, old, and very rude staff, the floors in the halls rise and fall and are anything but flat, the lift, old,peeling paint, and cramped with only two people with two small carry on's. the ceiling fans, were covered in dust, so, turning them on would start an instant dust storm, the floors leaned so much, the tables were leaning,... More

def not impressed - the rooms are small and old. We were a family of 3 and falling over ourselves. The show came to pieces in our hands and we had to tie it up to get any water. The only good thing I can say is the location is fab and the breakfast delicious.

Me, my two sisters and my mom went to London in November for a weekend of shopping and just hanging out. We wanted something cheap, yet close to subway, pretty central location and with single beds for all of us. I found this hotel and warned my family that this would be cheap, but probably small, out-worned etc. But we... More

I stayed at this hotel for a week. Its location is perfect, rooms are very clean and adequately furnished, breakfast is good and prisec are very reasonable. Most importantly, staff, especially manager Jale Swailes, are very friendly. I enjoyed my stay very much and hope to go back. Kemal Gürüz

when were the photos taken of this hotel ? i stayed there only 3 weeks ago and the hotel did not resemble the photos at all. the general appearance of the place was sad and shabby. the furniture in the bedroom was scratched and grubby. i did not remove my shoes as the carpets were dirty and the bathroom sad... More

Considering the location and being handy for Marble Arch tube, this hotel is the pits. From walking in and being greeted by a surly receptionist in a dull dark and dingy lounge area. Being told the lift is that way and finding the smallest lift I have ever seen, wondering if it will get to the 1st floor never mind... More

In spite of the great location, can't recommend. The single ensuite was tiny, the shower mini, the lift ancient, the corridors narrow. 'Breakfast included' was a half-truth. A buffet breakfast was laid out but on checking out I was charged for the scrambled eggs! No sign over the buttet warned guests that the hot food was extra!!! Shameful.

I dont normally listen to these reviews either, so i decided to go ahead and book a room here for two nights. MISTAKE! You have to pay on arrival, as well as paying the first night in full when you book. I can see exactly why, i think if you saw your room before you paid there's no way you... More