Hotel is beeing in reconverting operationin a good hotel but it still works and the service is very poor. Rooms that have been refurbished are in a aparent good condition but then you notice that heating does not work, that television is not connected, telephone has no signal, and that it it very cold inside the room when outside it... More

Came to London for the weekend and was booked in for this hotel for one night. Booked it in Sept. No problems, no phone calls, no emails. 4 of us turned up to eventually be told the reservation had been cancelled by them because the hold on the credit card didnt pass???? This is really strange, however, they did have... More

the WORST hotel i have ever stayed in..do not make our mistake and think oh dont always believe the reviews and it'll be ok ....IT WONT! trust me spend more on a better hotel and your trip will not be ruined! ....we booked a double room which on the website looked lovely these are not pictures of the room u... More

We came to London in September 2011 and we booked this place through 'Easy rooms". When we arrived we were asked immediatelly to pay the bill. Then we were given the keys of the room and OMG! The most terrible experience that we eevr had with accommodation. We travelled with our 2 1/2 year old daughter and another family with... More

This hotel is quite definitely the worst hotel I have ever stayed in, absolutely awful , the room is so damp I may possibly have to wring myself out when I check out , thank god I'm only here one night . Seriously thinking of going to sleep in my car. Avoid this place at all costs !!!!!!!!!!!!! More

My friend and I stayed in this hotel for one night last week, after going to see a concert at the O2. The staff at the front desk here friendly and did what we asked. The room was warm, comfortable and looked very nice. Bathroom was clean and fine. The hot water was temperamental, but, for £30 each for the... More

hotel was very clean, friendly service and in a great location, definatley much much improved from the last time I went there. More

I booked the room via an agent, and after having seen the photos on their website, I felt confident. Once arrived, I was shocked. Not only because of the staff, but actually because of EVERYTHING. They gave me a family room on the basement floor, while I booked an double room... shower was way too hot, so after half hour,... More

I stayed at the Cromwell last week and have to admit I can't really comprehend all the bad press it receives on here. I booked via the Hotel's website and felt an immense sense of dread when I checked it out on here after booking (probably the one time I have not checked prior to booking) and thought I had... More