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Cromwell Crown Hotel

139 - 141 Cromwell Road, London SW7 4DX, England
Hotel amenities
Cromwell Crown Hotel
Best prices for: 1 room 1 guest
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Ranked #809 of 1,050 Hotels in London
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582 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Taunton, United Kingdom
Top Contributor
90 reviews 90 reviews
30 hotel reviews
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Oh dear! When I booked this I chose it because of location, price and reasonable reviews but nearer the time of my stay I tried to change my booking because reviews were dreadful. Location was excellent, breakfast was okay but so much else was not good. Room was tiny but clean. One pillow each which was so thin, very uncomfortable.... More 

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Edinburgh, United Kingdom
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

Would never stay here again. No hot water and rude staff. Not willing to refund unstayed nights as I was not willing to stay another minute. Credit card company now informed and I will be getting my money back! I stay in hotels all over the world and consider myself to be very slow to anger, but they have left... More 

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Travelers are raving about these London hotels

South Africa
1 review
2 of 5 stars Reviewed 4 days ago NEW

Rooms very small only enough for 1 person definitely not a double room. Sleep very uncomfortable - 1 flat pillow and when asked for another, they had none available. No blanket for the cooler nights. Breakfast was good. Overall cleanliness of room poor. The front of house staff could not speak English. Difficulty in understanding customers needs. In general, not... More 

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Cheltenham, United Kingdom
1 review
1 of 5 stars Reviewed 5 days ago NEW

Great hotel apart from One thin Pillow Touch card to get in the room but then the lock Alarm goes off Only 2 milk Duvet cover too small Night porter can't give you Milk or Pillows Aircon no power Toilet extractor no power Bedside light fitted with a colour changing lamp that changes colour quickly (both sides) Wardrobe doors broken... More 

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New York City, New York
1 review
1 of 5 stars Reviewed 2 weeks ago

The staff, the service, the rooms and the hotel are just horrid! The staff can barely speak English and have absolutely no sense of customer service all are rude and disrespectful! The hotel is filthy and the service is an utter joke, they have no idea of how to treat paying customers. The manager needs to be fired what kind... More 

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1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Please don't book here! Do not waste your money! I called reception and asked to be relocated as first room was filthy and tiny (had booked a 'spacious, newly refurbished room', not a cupboard with a 3/4 bed and a wardrobe where you couldn't open the doors more than half way because the bed was there...). I was told I... More 

Was this review helpful? Yes 4
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

No one was at reception when I arrived. Had to call the reception on mobile so someone eventually came. Air conditions/heating system broke. I couldn't adjust the temperature when I arrived so was so hot! Fire alarm went off whilst having a shower due to lack of ventilation in room so you must ensure you shut the bathroom!

Was this review helpful? Yes 2
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed there just for one night, and it was far from being the most pleasant experience. The room was below ground level, and the view from the window was a wall with a scaffolding, no sunlight coming in the room. The room seemed to be next to some staff offices, which meant there was quite a lot of "traffic" just... More 

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Uckfield, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 12, 2015

Incredibly bad for the money we paid. Curtains were hanging off the rail so didn't close properly, letting in all the light from passing traffic. Walls so thin you can hear neighbouring rooms turn their light switch on. 1 pillow each that was so thin it may as well have just been the pillow case. Asked for extra pillows at... More 

Was this review helpful? Yes 1
staffs
Top Contributor
61 reviews 61 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 11, 2015

I booked this hotel based on the location and the price. We on,y needed one night and somewhere close to the natural history museum so booked it- family room for 4 people for £87. After reading the negative comments flying in I was in two minds whether to book the Marriott instead but at £190 plus I couldn't get a... More 

Was this review helpful? Yes 1
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Amenities