We stayed free at this hotel for three nights with credit card points, and while it wasn't terrible, I'm glad we weren't paying for the room. Counter to the other reviews, our room was reasonably large, perhaps because it was a quad (room G07). But, the room was hot even with the heat turned off (and on the ground floor),... more

The location is good, but the hotel is in the old building with very small rooms and its noisy and stressing to stay there. Avoid it if you have Plan "B". more

I was meant to be staying at the Shaftesbury Premier London Hyde Park and having booked a deluxe double room, I arrived just after 11pm to be told that due to maintenance issues I wasn’t able to stay at the hotel and I had to stay at another hotel round the corner – the Royal Eagle. This was incredibly frustrating... more

Came here with my wife as a combined business and pleasure trip. While the Hotel has its location as a big plus, the rest of it is highly variable. My impression is that ALL the rooms are small; figure 10ftx10ft at best. We went thru 3 rooms within the first 2 hrs there. I purposely requested and booked a room... more

Don't believe everything you read on this Hotel!! I have just returned from a break to london with my parents and thought this hotel was outstanding value! We booked a triple room at an excellent price and were very pleased with the room we had. The room was on 2 floors - the 2nd floor being a mezzanine with a... more

I booked in haste as two nights for three people at £102 was too good too miss, then I looked at the reviews! Overall most aspects of past reviews are correct even down to the fire alarm going off on our first night at 2am. Our room was on third floor at the end of the corridor so no passing... more

This hotel is probably the worst hotel I have ever stayed in, moldy shower heads, plugged up drains, toilet didn't work and had to be fixed upon arrival, torn duvets, holes in the wall. Furthermore the staff is unfriendly and unhelpful. Avoid this hotel! There are better hotels in London for the price in much better locations! more

Location is very good, just a couple of blocks to Paddington station and Hyde Park. Our first night we were given a room in the basement - it was very shabby, humid and cold, and with a horrible view... and the toilet was wabbly O_o... We asked for another room but had to wait until the next day. The second... more

I wish I could report on overall hotel but we got the run around. We were booked for one night but were sent to another hotel, a four star, haha. We picked the Royal Eagle for the location to Paddington Station, easy to walk with our luggage, etc. This new hotel was another half mile further from the station. "Oh... more