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Byron Hotel

36-38 Queensborough Terrace | Bayswater, London W2 3SH, England
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600 Reviews from our TripAdvisor Community

Traveler rating
    135
    259
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    49
    27
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105
252
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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    (143)
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New York City, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

What a great experience. I usually don't write reviews but I had to thank Carmen for helping us. We had a bit of a problem with our room when we first arrived but Carmen was there to help and went above and beyond to resolve the problem and make us even happier then we would have ever been had everything... More 

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Minehead, England, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Byron Hotel in Bayswater is a great little hotel. The Reception staff were outstanding and very helpful. The hotel is one of the cleanest that I have ever stayed in. Great hotel in a very quiet road and a great price for a good nights sleep.

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CapricornHotels, Manager at Byron Hotel, responded to this review

Hi ness582015, We would like to thank you for your great feedback about your recent stay at the Byron Hotel. We love to hear that everything was perfect during your stay with us, especially the cleanliness of your room and the assistance of our professional and friendly staff. For your next trips, please do not hesitate to contact Carmen and... More 

Coventry, England, United Kingdom
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

So I marked this hotel an average 3, because it wasn't bad and it wasn't the ritz either. I booked it knowing it wasn't the ritz but a hotel close to Hyde park ( we went to the bst festival there ) so it was very convenient 👍🏽 if we'd have wanted the ritz we'd have gone there. It wasn't... More 

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CapricornHotels, Manager at Byron Hotel, responded to this review

Dear SunkissedSpraytans, Many thanks for choosing the Byron hotel for your stay in London, we really hope you had a very good evening at the BST festival! Also, we would like to thank you as well for taking the time to write us back in regards to your stay. We do take our customer comments into consideration and analyse them... More 

Fort Wayne, Indiana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Our family stayed here for 4 days in June 2015. It was a very small room for our family of four. The beds were not good at all. Also, it was in the basement and was cold all the time. Additionally, it was musty which caused sinus problems for my daughter and I. The shower stall was the smallest I... More 

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CapricornHotels, Manager at Byron Hotel, responded to this review

Dear Walter, We would like to thank you first for taking your time to write us back about your recent stay at our Hotel. We are sorry to hear that the expectations weren't met with your experience. After reading your review we sent immediately our housekeeping team to find the mould in the room you stayed, however they couldn't find... More 

Travelers are raving about these London hotels

Miami, Florida
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Just spent 4 days at this place, I can't even call it a hotel, more like a cheap motel even though it was not cheap at all. First the staff was unfriendly and almost rude, it was like a burden every time we asked a question or brought something up to their attention. The place was filthy, the room was... More 

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CapricornHotels, Manager at Byron Hotel, responded to this review

Dear laestrada34, Thank you for taking the time to write us back about your recent stay in our hotel. We take customer comments with the utmost seriousness and view them as an opportunity to improve our service and to clarify issues and problems for the reviewer and the review’s readers. In regards to our staff, we are quite surprise about... More 

Kingston-upon-Hull, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

0 communication skills, 3 English words managed by receptionist, 9 hairs on the bed, 1 fluffy glass ( from the cloth it was wiped with after wiping tables )as the same colour fluff stuck to desk surface was on the inside of glass. 2 people can fit on the bed what does it remind me of? mmmm what is it... More 

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CapricornHotels, Manager at Byron Hotel, responded to this review

Dear 501diesel, We would like to thank first for choosing the Byron Hotel for your stay in London and also for taking your time to write us back about your stay. We are truly sorry to hear your expectations weren't met during your stay in our Hotel. We can guarantee that our multilingual staff is fully trained and has a... More 

Hartlepool, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Hotel was close to all city attractions on a very quiet and tidy street. Room small but with all facilities, very clean. Staff very helpful , especially Spanish lady on reception. Would be happy to return.

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CapricornHotels, Manager at Byron Hotel, responded to this review

Hi Lynne, Many thanks for your lovely feedback about your recent stay at the Byron Hotel. As you well mentioned, our Hotel is near to all the main attractions and itself is located in a wonderful location, in the heart of Bayswater. Carmen, our Spanish lady and Hotel Manager, would be more than delighted to welcome you back in your... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel was reasonably priced with all the facilities one would expect. It's location was ideal for our purposes, close to the Central Park area and accessible to theatre land. The reception staff , particularly Carmen , was helpful and friendly.

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CapricornHotels, Manager at Byron Hotel, responded to this review

Hi OlsenElwick, Thank you for your wonderful words about your recent stay at the Byron Hotel. We are delighted to know that everything was perfect along your stay, and also that our professional and friendly staff made your stay. We will definitely pass your message to Carmen, she would be more than happy to know about your kind words. OlsenElwick,... More 

USA
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Byron right after Christmas and through New Year's. Great location right across from Hyde Park and really close to Kensington Palace. Really close to a tube stop (Queensway). Safe area to stay in. You can walk on a nice day to a lot of places. Rooms were typical boutique European rooms in that they are meant for... More 

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CapricornHotels, Manager at Byron Hotel, responded to this review

Dear briancL5957UA, Thank you so much for staying with us in such an important day as it’s New Year's eve celebrations. We are extremely proud to know you had a very good time with us, and also that you would love to come back again to the Byron Hotel. BriancL5957UA, for your next trip to London we would like you... More 

Switzerland
Level Contributor
93 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Wonderful location and hotel was very clean. Wifi was good. Room was small, as was the bathroom. Water pressure in toilet was woeful, it would not flush, shower door would not close properly, we did tell management so if you are in room 34 and shower door still not closing, leave that up to you. We did not use the... More 

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CapricornHotels, Manager at Byron Hotel, responded to this review

Dear Joanne F, First of all we would like to thank you for choosing the Byron hotel for your stay in London. We are terrible sorry to hear we couldn't meet your expectations along your stay. In regards to your room, I have already reported to the management following your review and they have guaranteed to send the maintenance team... More 

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