We got a good deal for Deluxe rooms at the hotel. The rooms themselves are very comfortable, the beds especially. The bar is expensive but lively. Its in a great location and the reception staff are very friendly. The reason I marked the hotel down is: They put me in a smoking room, without asking if this was ok at... More

We stayed in Feb 2012 for 4 nights and thought Shepherds Bush maybe a bit to out of London, but we were happily surprised that it was really close to Shepherds Bush underground and there was plenty to do in Shepherds Bush. The staff especially Hash on Reception, the really lovely Girls in the bar and the housekeeper and cleaner... More

Good points: Convenient location close to Shepherd's Bush tube station, the O2 Shepher's Bush Empire theatre / concert hall, and Westfield London shopping center. Room was spacious, with large bed. The room had a small stereo system with MP3 input cable, and a nice large flatscreen. Not so good points: The bar/lounge dominates the moderate sized lobby, and when we... More

Stayed here for 1 night, close to Shepherds Bush tube and Westfield shopping centre. Good sized room not so good being on the ground floor with people walking past. Bathroom clean, all of the staff encountered were helpful and friendly, overall nice hotel but nothing spectacular. More

I stayed here for my birthday and had a great time. The staff were very helpful, and we even managed to check in a lot earlier than we should have. The room we stayed in was an exec and very large for a modern hotel. The bed was very comfortable and was massive! I had the best buttermilk pancakes ever... More

I reviewed this hotel previously and did not give it a very positive review. However I stayed there again in Dec 2011 and am sorry to say that my experience this time was even worse than the first. This hotel likes to think of itself as trendy. In truth it is just overpriced and shabby but benefits from being in... More

For this price range the hotel was a good place to crash, but I suggest you get more if you decide to use the spa services as well. Anyway, everything worked here fine and the staff was very friendly and helpful. The only thing I didn't really like there, was using the main lounge as the place to have breakfast,... More

This is a nice hotel not so far from Sheppard Bush station. The hotel is quite new, the rooms are clean but so warm (is not possible to modify the temperature inside). The breakfast is not comparable to the normal English breakfast that you can find in the other hotels but the price is the same. Internet is available in... More

After having checked in, which is not very easy given the language skills of the staff on reception, and settled in we were shocked that half an hour later another couple let themselves into our room having been given keys to it!!! To compound matters when we mentioned this to staff to seek assurances we could go out for the... More