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K West Hotel & Spa


Hotel class 4.0 of 5
Richmond Way, London W14 0AX, England
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Reviews you can trust

63% Recommend
3.5 of 5 stars 282 reviews
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4 of 5 stars
glamourprincess   93 contributions
Oslo, Norway
Mar 10, 2010 | Trip type: Couples New

We found a really good price on this hotel so took a chance despite the mixed reviews. Sheperd's Bush is not the coziest place in London, but it's right next to the Westfield shopping centre which is like heaven (to me!) It's truly amazing and lots of restaurants, cafes. If it hadn't been for the fact that I'd been to... more

K Worstq
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1 of 5 stars
Mrcyless   2 contributions
Los Angeles, California
Feb 22, 2010 | Trip type: Business

Don't bother. It's just a polished turd. Hot water was rare. Wireless internet was $25 a day and totally unreliable. 2 vodka tonics were $45! I know it's dollars vs. pounds but it just is not worth the money. Plus you're in Shepards Bush - not the nicest part of London. more

Management response from
k-west_hotel, Management Representative

Dear Mrcyless, Thank you so much for your feedback. I noticed that the date of your last stay was in 2007, I’m sorry to hear that your experience back then did not meet your expectations; however I am pleased to highlight some positive developments at K West since. The front entrance of the hotel has been totally renovated, the K...

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1 of 5 stars
lpc20   5 contributions
Brighton, UK
Feb 15, 2010 | Trip type: Business

Stayed here on business for 2 nights and did not have an enjoyable experience. After returning from dinner on the first night I encountered a large wet patch as I walked in to my room seemingly coming from nowhere. I called reception and was told someone would come down to 'have a look'. When they finally arrived (after the second... more

Management response from
k-west_hotel, Management Representative

Dear lpc20, Thank you so much for taking the time to write this review and give us much appreciated feedback on your recent stay, however I am really sorry to hear that it was not an enjoyable one for you. We truly believed that we had fixed the leak that caused the wet patch on the floor and were so...

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4 of 5 stars
GLCM87   21 contributions
Scotland
Feb 11, 2010 | Trip type: Business, Solo travel

The K west is situated about 5 minutes away from Shepherds Bush station on the Central Line. The hotel is lovely when you walk in, decorated very well and a beautiful smell of lilies at the front desk. My room was on the second floor and was lovely, very spacious with separate seating area and desk. Nice touch was also... more

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2 of 5 stars
sherbert72   3 contributions
UK
Feb 3, 2010 | Trip type: Business

I read the reviews on here and thought wow this must be some hotel. It was a disaster from the minute we arrived. The room bookings were wrong, they hadn't organised a second room even though we had confirmation. In fact we had to wait 3 hours to even get access to a room. The reception staff told us "to... more

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4 of 5 stars
Gilchey   22 contributions
Dublin
Jan 29, 2010 | Trip type: Business

I stay in the K West once a month on average when working in London. The staff are friendly but never seem to remember that I stay there regularly which has always bothered me. This time however I got a complimentary upgrade to Suite 501 which was fabulous. A large living room, king size bed, walk in closet and a... more

Beautiful
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4 of 5 stars
amymcq   1 contribution
amymcq
Jan 14, 2010 | Trip type: Couples

Stayed on New Years eve - so it was always going to be a bit over priced!! Stayed in a deluxe double room, so it was really large with beautiful bathroom, extremely clean and crisp. So close to the tube station, which was ideal. Staff were extremely welcoming and helpful - small misunderstanding of checkout time the next day but... more

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1 of 5 stars
diorG   2 contributions
Liverpool
Jan 2, 2010 | Trip type: Business, Solo travel

What a horrible experience at check in!!!! Just the most unprofessional staff i have ever come across and ignorant too. They just cant be bothered even saying hi to you, its like yes what is you name here is your key........next.........!!!! They gave me the wrong room key, no apology but a huff and a puff when i said the... more

Management response from
k-west_hotel, Hotel Management

Thank you for taking the time to post your comments, I am so very sorry that you had such a poor experience on arrival. We pride ourselves on having friendly and welcoming staff and I am horrified that you say one of them treated you in this manner. I would very much like to address the issues you encountered and...

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3 of 5 stars
redgrange   4 contributions
New Jersey
Dec 22, 2009 | Trip type: Business, Solo travel
1
person found this review helpful

I stayed at the K-West London for a week in August. I have to say, many people talked this hotel up so I was expecting a great stay. Unfortunately, the hotel wasnt great. I arrived around 1030PM on a Sunday night and the check-in clerk seemed quite annoyed that I was disturbing him. The room I got was on the... more

Management response from
k-west_hotel, Hotel Management

Dear redgrange, Thank you for taking the time to review K West, we do appreciate all feedback. I am sorry to hear you were disappointed by the size of your room; our standard single (“Junior Double”) rooms represent a very small proportion of our guest bedrooms and we do offer upgrades for a small supplement. Please do not hesitate to...

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5 of 5 stars
dianahoohar   1 contribution
sheerness
Dec 20, 2009 | Trip type: Family
1
person found this review helpful

Hotel room was spacious and modern. Only a 15 minute walk from Olympia and a few minutes walk from the fabulous Westfield Shopping Centre. Stayed here with my teenage daughter. We were impressed both with the facilities and the friendly staff. (Thanks, Anna for making us feel welcome on our arrival). I had booked this hotel a little while ago... more

Management response from
k-west_hotel, Hotel Management

Thank you for choosing K West and for taking the time to recommend our hotel. We are delighted you and your daughter had such an enjoyable stay. We look forward to welcoming you back soon.

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K West Hotel & Spa Also Known As

  • k West London
  • k West Hotel
Address: Richmond Way, London W14 0AX, England
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