I expected a nice boutique hotel and spa with nice touches and to come away wanting to go again. The K West failed to deliver I am afraid. I guess the best I can say was it was average. Yes the rooms are big and the parking at £25 per night is good value. However it all seemed a bit...
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Booked through secret escapes, apparently a luxurious boutique hotel, with a free upgrade to a deluxe room.
There was nothing deluxe about this stay. The room was dirty, the carpet and sofa were stained. The bedding was thread bare and had hair in it. The bathroom was also dirty, there was pubic hair around the rim of the toilet. The...
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Thank you for your feedback. I’m sorry and disappointed that you did not enjoy your stay with us. If you would like to discuss your stay further please do get in touch with me via the Hotel website.
Kind Regards,
Hilary Cross
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I have been to the K West Hotel & Spa a couple of times now and each time I stay here I am more and more impressed! The rooms are a great size, very clean and with great facilities. All the staff are very helpful and polite.
The Spa is fantastic and offers a very wide range of treatments. The...
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Thank you for your gracious review. I’m pleased to hear that we continue to impress you each time you visit. It’s great to hear that you would recommend this hotel and we hope to welcome you back for another relaxing stay soon.
Kind Regards,
Hilary Cross
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Hotel, clean and staff very polite, slight change in the room type when we arrived but over all very good. Spa small but very new and had all the mod cons including an ice room which is very cool if you pardon the pun!
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Thank you for your feedback. I’m pleased to hear that you got to enjoy our lovely spa and that the hotel and staff impressed you. We hope to welcome you back soon.
Kind Regards,
Hilary Cross
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great place when you can get it at the right price, location great, ambience great
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Thank you for your lovely review. It’s great to hear that you enjoyed your stay with us. We hope to welcome you back soon.
Kind Regards,
Hilary Cross
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The location is convenient - Westfield shopping centre and Shepherds Bush tube and overground stations are just a few minutes walk away.
The hotel is on a quiet, well-lit residential street and felt quite safe to walk to late at night.
The hotel feels modern, contemporary and trendy.
At night there was a DJ laying down cool tunes in the...
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Thank you for your lovely review! It’s great to hear that you enjoyed your stay with us and that our staff were very friendly and helpful during your stay. I’m pleased to hear that you find us great value for money and that other aspects of the hotel impressed you. We hope to welcome you back soon.
Kind Regards,
Hilary...
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From the outside of the hotel It didn't look very appealing-just average. We then fond the parking was quite expensive as well-around £28/24 hours but it would have been £36/24 hours but we got some sort of discount at reception or if you book before hand online that's possible as well. Moving on, the receptionist was helpful and the setting...
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Thank you for your review. I’m pleased you enjoyed your stay, but sorry that you found our car parking prices and drinks in the bar a little pricey, the pre book car parking is £25 for 24 hours, which is well below our local hotel competition. It’s great to hear that you enjoyed our fabulous DJ and would return again,...
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Despite being upgraded to an Executive room which was well proportioned, and had a large comfortable bed, the room unfortunately suffered from the lack of adequate functioning air con, being too warm we kept our windows open to gain some comfort, unfortunately our room over looked the car park and we were disturbed on the first night by workmen working...
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I am so sorry that you were so badly disturbed during your stay, I would welcome the opportunity to discuss your stay further so please do contact me through the hotels website.
Kind Regards,
Hilary Cross
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This hotel is excellent for westfield shopping centre and the Notting Hill area, The hotel is in a nice quiet area so sleeping is no problem, the continental breakfast very good with branded cereals and fresh bakery , plenty of coffee and tea, fresh juices etc.
To get to the hotel from Shepherds bush tube [central line] cross the road...
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Thank you for your review. I’m please to hear that you enjoyed your stay with us, found the hotel to be conveniently located and that you were able to get peaceful nights sleep. I’m sorry that you felt that the spa entry was a little pricey and that you felt it should have been included in the deal you purchased....
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We stayed for 3 night break. Impressed with standard of rooms and cleanliness. Very close to tube and shops, but on a quiet street. Our experience would have been much better if it wasn't for noisy guests each night. The staff member pacing the corridor shouting loudly on his mobile at 3am didn't help matters either. Would think twice about...
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Thank you for your feedback. I’m glad to hear that the standard of rooms, cleanliness and location impressed you. However I’m so sorry that you were disturbed with noise from other guests, we do try our hardest to ensure that our guests are not disturbed at such hours, and apologise that security did not help by talking so loudly either,...
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