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K West Hotel & Spa

4.0 of 5
Richmond Way, London W14 0AX, England
Hotel amenities
Ranked #342 of 1,067 hotels in London
3.5 of 5 stars 668 Reviews
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668 reviews from our community

What travelers say about this hotel
  • Tube station(14)
  • Room service(14)
  • Very nice(11)
  • Shepherd Bush(10)
  • Central line(9)
  • Bar area(8)
  • Great location(7)
  • Reception staff(6)
  • Shepherds Bush(5)
  • Friendly and helpful(5)
Traveler rating
    190
    218
    118
    74
    68
Only show reviews for Family (34) | Couples (218) | Business (139)
Date Rating
Jmcg66
1 review
2 of 5 stars Reviewed February 8, 2012 NEW

I stayed for 4 nights, it would of been one night, had it not been for the hotels location. I stayed here a few years ago when it was a smart, well run, contemporary hotel. I stayed in the "K Suite" at a cost of £400 + per night. All the toiletries where half empty, the room was very tired,... More

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shininglight151
Manchester, UK
Contributor
18 reviews
16 helpful votes
3 of 5 stars Reviewed February 7, 2012 NEW

We got a good deal for Deluxe rooms at the hotel. The rooms themselves are very comfortable, the beds especially. The bar is expensive but lively. Its in a great location and the reception staff are very friendly. The reason I marked the hotel down is: They put me in a smoking room, without asking if this was ok at... More

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K_West_Hotel_Spa, General Manager at K West Hotel & Spa, responded to this review
February 8, 2012

Thank you for your feedback. It’s great to hear that you enjoyed your room, found our beds very comfortable and the hotel to be conveniently located. I apologize for the confusion with the room types you were allocated and I am so sorry that you were disturbed by our housekeeping staff, as we do try our hardest to ensure that... More

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Nick J
Shrewsbury, United Kingdom
Contributor
12 reviews
2 helpful votes
5 of 5 stars Reviewed February 6, 2012 NEW

We stayed in Feb 2012 for 4 nights and thought Shepherds Bush maybe a bit to out of London, but we were happily surprised that it was really close to Shepherds Bush underground and there was plenty to do in Shepherds Bush. The staff especially Hash on Reception, the really lovely Girls in the bar and the housekeeper and cleaner... More

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K_West_Hotel_Spa, General Manager at K West Hotel & Spa, responded to this review
February 8, 2012

Thank you for your lovely review. I’m pleased to hear that you enjoyed your stay with us and that our staff impressed you, I will pass on your kind comments to Hash and the girls. It’s great to hear that you would stay again, we would be delighted to welcome you back soon! Kind Regards, Hilary Cross More

BDWarr
Dublin, Ireland
Contributor
11 reviews
8 helpful votes
3 of 5 stars Reviewed February 5, 2012 NEW

Good points: Convenient location close to Shepherd's Bush tube station, the O2 Shepher's Bush Empire theatre / concert hall, and Westfield London shopping center. Room was spacious, with large bed. The room had a small stereo system with MP3 input cable, and a nice large flatscreen. Not so good points: The bar/lounge dominates the moderate sized lobby, and when we... More

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K_West_Hotel_Spa, General Manager at K West Hotel & Spa, responded to this review
February 8, 2012

Thank you for your feedback. I am pleased to hear that you found the hotel to be conveniently located and the room was to your taste. I apologise for the problems with your pizza however on a positive note I’m pleased to hear that the service you received was good. I’m sorry if you found our prices a little too... More

dazed1984
London
Senior Contributor
21 reviews
9 helpful votes
3 of 5 stars Reviewed February 5, 2012 NEW

Stayed here for 1 night, close to Shepherds Bush tube and Westfield shopping centre. Good sized room not so good being on the ground floor with people walking past. Bathroom clean, all of the staff encountered were helpful and friendly, overall nice hotel but nothing spectacular. More

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K_West_Hotel_Spa, General Manager at K West Hotel & Spa, responded to this review
February 8, 2012

Thank you for your feedback. I’m pleased to hear that you enjoyed your stay here at K West Hotel and that you found it to be in a convenient location. We look forward to welcoming you back soon. Kind Regards, Hilary Cross More

fost24
SOMERSET
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed February 3, 2012

I stayed here for my birthday and had a great time. The staff were very helpful, and we even managed to check in a lot earlier than we should have. The room we stayed in was an exec and very large for a modern hotel. The bed was very comfortable and was massive! I had the best buttermilk pancakes ever... More

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K_West_Hotel_Spa, General Manager at K West Hotel & Spa, responded to this review
February 8, 2012

Thank you for such a lovely review. I’m pleased to hear that you enjoyed your birthday and that you found our staff very helpful, its comments like these that really make our day! I’m pleased to hear that you were lucky enough to try our new breakfast menu which is proving to be quite popular with our guests. It’s great... More

AJH63
High Wycombe, United Kingdom
Senior Reviewer
7 reviews
3 helpful votes
1 of 5 stars Reviewed February 1, 2012

I reviewed this hotel previously and did not give it a very positive review. However I stayed there again in Dec 2011 and am sorry to say that my experience this time was even worse than the first. This hotel likes to think of itself as trendy. In truth it is just overpriced and shabby but benefits from being in... More

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K_West_Hotel_Spa, General Manager at K West Hotel & Spa, responded to this review
February 8, 2012

I would like thank you for constructive feedback in regards to your stay here with us at K West. I am sorry that you were not happy with elements of your stay and that we left you feeling disappointed on this occasion. I would welcome the opportunity to discuss your stay further, so please do contact me directly through the... More

Madbert
Contributor
11 reviews
3 helpful votes
4 of 5 stars Reviewed January 30, 2012
1
person found this review helpful

For this price range the hotel was a good place to crash, but I suggest you get more if you decide to use the spa services as well. Anyway, everything worked here fine and the staff was very friendly and helpful. The only thing I didn't really like there, was using the main lounge as the place to have breakfast,... More

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K_West_Hotel_Spa, General Manager at K West Hotel & Spa, responded to this review
February 8, 2012

Thank you for your feedback. I’m pleased to hear that you found the hotel to be conveniently located and our staff impressed you. I’m sorry that the layout and design of the hotel lounge were not to your taste. This aside, we hope to welcome you back soon. Kind Regards, Hilary Cross More

giasone80
parma
Senior Contributor
30 reviews
8 helpful votes
3 of 5 stars Reviewed January 29, 2012

This is a nice hotel not so far from Sheppard Bush station. The hotel is quite new, the rooms are clean but so warm (is not possible to modify the temperature inside). The breakfast is not comparable to the normal English breakfast that you can find in the other hotels but the price is the same. Internet is available in... More

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K_West_Hotel_Spa, General Manager at K West Hotel & Spa, responded to this review
January 31, 2012

Thank you for your feedback. We offer Continental Breakfast at £8.50 per person, and an a la carte cooked breakfast that starts at £7.50 per person, which is below the prices charged by our competitor hotels, so I am sorry to hear that you do not feel it to be good value. I am pleased to hear that the hotel... More

fozzbear
nowhere nice
Reviewer
4 reviews
6 helpful votes
1 of 5 stars Reviewed January 29, 2012
2
people found this review helpful

After having checked in, which is not very easy given the language skills of the staff on reception, and settled in we were shocked that half an hour later another couple let themselves into our room having been given keys to it!!! To compound matters when we mentioned this to staff to seek assurances we could go out for the... More

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K_West_Hotel_Spa, General Manager at K West Hotel & Spa, responded to this review
January 31, 2012

Thank you for your feedback from your stay - I am so sorry that someone else gained access to your room, and am also very sorry that you did not receive the assurances or apology that you deserved when raising the issue. I would welcome the opportunity to discuss your stay further, so please do contact me directly through the... More

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K West Hotel & Spa Also Known As

  • k West London
  • k West Hotel
Address: Richmond Way, London W14 0AX, England

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K West Hotel & Spa
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