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K West Hotel & Spa

#334 of 1,050 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Richmond Way | Shepherds Bush, London W14 0AX, England
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Best prices for: 1 room 1 guest
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K West Hotel & Spa
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K West Hotel & Spa
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1,643 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed today NEW

This might be ok for occasional access to the gym as a hotel visitor but as a recently signed-up gym member it has it some serious issues. The good - has a good range of equipment, usually not crowded. You can use the sauna & steam room in the spa after the gym but this costs a lot more. No... More 

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London, United Kingdom
Top Contributor
96 reviews 96 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed yesterday NEW

Located down a quiet side street, only 5 minutes walk from Shepherds Bush underground station and the Central Line with good and fast connections into London, this is a stylish hotel with spa at a reasonable price, with good rooms, friendly helpful staff and a small bar and restaurant. Convenient for shoppers going to Westfield shopping centre.

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Bruges, Belgium
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Our room was the best we ever had in our 3 stays in London. The bed was a nice big boxspring wich is nice for a big guy like me ;). The staff was very polite during our stay. From letting me print something to assist with a special pass for shoping at Westfield. The only minus would be the... More 

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London
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

An unassuming hotel tucked away in a side street near to Shepherds Bush Station and handy for most Central London locations. Although from the front entrance it doesn't seem large, when you are inside the building you realise that it is quite a large hotel. The staff are very polite and helpful and the interior of the hotel is of... More 

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Johannesburg, South Africa
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This must be one of the worst hotels I have ever stayed in. The passage carpets are dirty and the place stinks. Not a pleasant end to a wonderful holiday. Think twice before staying here it is FAR from everything that a tourist would want to see.

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Glasgow, United Kingdom
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here whilst attending a trade show at Olympia. Easy to get to from Central London and located a short walk from Sheperds Bush tube station. Hotel doesn't look as great on the outside and in the day as it does in the nicely lit up pictures. Inside, hotel is lovely. Room was cosy, comfortable and luxiourious. One small gripe... More 

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London
1 review
5 of 5 stars Reviewed 1 week ago

It was my first in a SPA and so in this one! In one more gather steam room, Sauna, Ice room, small pool (negative point : TOO MUCH CHLORINE! When I started the bubbles, the chlorine smell almost suffocated me!) Spending 3 hours in the SPA room, we got an amazing massage and water bed followed by the best room... More 

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Basildon, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

What an absolute disappointment this afternoon tea was. I had booked 6 weeks in advance for my daughters 21st birthday, I told them at the of booking that I had a nut allergy. When we arrived for tea only one of us had the posh sparkly cups as they had run out, two of us had large coffee cups. The... More 

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Martin H, General Manager at K West Hotel & Spa, responded to this review

Hi JO047, I do apologise for the issues you faced, please email me directly on the address below to give me the opportunity to put this right. Martin Hurley General Manager K West Hotel & Spa gm@k-west.co.uk More 

London, United Kingdom
Contributor
11 reviews 11 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

There's a strong sense this hotel is run by accountants, not people who love the hotel business. Some examples: a) there's no complimentary water in the rooms b) the standard free internet is unusably slow (you have to pay £5 per day to get broadband - the reception staff didn't tell me this until I complained), c) I am vegan,... More 

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Martin H, General Manager at K West Hotel & Spa, responded to this review

Hi Abdullah T, So sorry to hear you feel we were penny pinching, and I’m delighted to announce that Wifi is now completely free. I also would like to apologise about the flooding, thank you for mentioning how our Team handled the situation well – its is really appreciated. Martin Hurley General Manager K West Hotel & Spa gm@k-west.co.uk More 

London
Top Contributor
79 reviews 79 reviews
36 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for 3 nights from 24-26 April while on a trip back to London. The hotel had a great location for our needs visiting family in the local area and easy transport into the west end from Shepherds Bush station a 3 min walk away. The lobby is stylish and the room we got was well appointed with strong... More 

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Martin H, General Manager at K West Hotel & Spa, responded to this review

Hi pmclondon, Thank you so much for such a GREAT 4 STAR REVIEW! Glad you enjoyed your stay (and the strong free wifi), pity you didn’t have a chance to try some of our AMAZING meals in our Restaurant! Another reason to welcome you back! Martin Hurley General Manager K West Hotel & Spa gm@k-west.co.uk More 

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