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K West Hotel & Spa

#347 of 1,052 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Richmond Way | Shepherds Bush, London W14 0AX, England
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K West Hotel & Spa
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1,724 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hale Altrincham Cheshire
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here 31/07/2015 for a brief visit to London .The hotel has very easy access to the underground and therefore to all the attractions one would want to visit. The staff were all very helpful and friendly and knowledgable of the hotel and London travel and places to visit. The bar in the evening was very lively with good... More 

Was this review helpful? Yes 2
Glasgow, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW

Stayed for one night as had travelled to London to see Lord of the Dance with friends/family. Hotel close to subway. On arrival we were promptly attended to by polite and professional reception staff. The hotel is spotless and tastefully decorated. Room very comfortable and quiet. We were late for breakfast but we were still served. There was a wee... More 

Was this review helpful? Yes 1
Hollywood, Florida
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

First visit to London so I can't compare it to others but the fact it was close to the Tube is a good reason to stay here. Also, Shepherds Bush is an nice safe area and there are some pubs and restaurants within walking distance of the hotel. Notting Gate is a few stops away on the Tube and it... More 

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England
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very nice and spacious room with iron, ironing board, clothes press, hairdryer, TV, kettle and even an ice bucket with an ice machine in the lobby. I would have liked a bath to have a relaxing soak in. Nevertheless the shower cubicle was plenty adequate and roomy. Our bed was large and comfortable and the room was very quiet We... More 

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Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed in this hotel for two nights whilst I was in London. The staff are all really professional and I really enjoyed my stay. It is located very close to Shepard's Bush tube station which can bring you straight to Oxford Street! There is a nice bar / restaurant in the hotel and I had a burger and breakfast... More 

Was this review helpful? Yes
Martin H, General Manager at K West Hotel & Spa, responded to this review

Hello Lalamc28, What a LOVELY little 4 STARE REVIEW!! Thank you for mentioning our team! Glad you enjoyed your stay, especially our HUGE comfy beds! You didn’t think our Burger was amazing – I’m slightly shocked…. As to there not be a lot around the Hotel, few are 3 mins walk from one of the largest shopping malls in Europe... More 

Watford, England, United Kingdom
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the K West prior to a concert at Wembley, Westfield's shopping centre is a couple of minutes walk and you are only a 10 minute train journey away from central London. The staff at the hotel were lovely and made an effort to ask us about what we were up to during our stay. The lounge bar... More 

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Martin H, General Manager at K West Hotel & Spa, responded to this review

Hi Holly D, What a BRILLIANT 5 STAR REVIEW!! All the way from Watford!!.Thank you for mentioning our Lovely Team – we call them the A Team!! And I see you enjoyed our Cocktails and BIG beds! I will hold you to your promise of definitely being back again! Until your next visit! Martin Hurley General Manager K West Hotel... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at K West from Thursday until yesterday Sunday and we had a good time at the hotel. We got a nice room in the basement area, but with huge windows, far away enough from the lobby and bar where it was a party every night. We didn't hear a thing from that :) The room was nice, huge... More 

Was this review helpful? Yes 1
Martin H, General Manager at K West Hotel & Spa, responded to this review

Hi Fotohobby B, Is that a Dog with a dog in its mouth!?!! What a great 4 STAR REVIEW! So glad you enjoyed your stay with us and that you liked us a lot! Anything to help – whatever it takes! Look forward to welcoming you back soon. Martin Hurley General Manager K West Hotel & Spa gm@k-west.co.uk More 

Newmarket, United Kingdom
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Having been to K-West with my friends on several occasions and always found it expensive, but worth it we were all disappointed on this last visit, myself especially. We had booked full body massages followed by facials costing the best part of £200. As an ex-beauty therapist that was used to using Germaine De Cappucini products I knew the procedure... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Martin H, General Manager at K West Hotel & Spa, responded to this review

Hi louisesX5203OQ, I am really sorry to hear about your disappointment. I would like to apologise that you were not made aware that the treatment you had, (aromatherapy massage and Siberian Petals facial) were Russie Blanche treatments; hence it is not performed in the same way as a Germain De Cappuccini treatment. I am sorry that we did not meet... More 

London, United Kingdom
2 of 5 stars Reviewed 1 week ago

Been here once before for a pre natal massage and it was incredible. My mum had the coffee berry booster facial and also said it was the best she's had. This time round I wasn't so impressed. I think it was down to the therapist but the massage was one of the worst I've had. Room was cold, massage was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Martin H, General Manager at K West Hotel & Spa, responded to this review

Hi clareemmajones, Oh dear... I am very sorry to hear about this. I do hope you discussed this with the Therapist at the time. We all have different requirements from a massage and communicating your needs is the best way to ensure your treatment is tailored to your needs. Feel free to drop me a note if you would like... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Myself and my friend flew from Ireland to go to a trade show in the Olympia and was ideal for that. We arrived at the hotel around 11.45am and to our surprise our room was ready and check in only took 5 mins! Ladies at the front desk were very helpful and as it was my birthday on the Sunday,... More 

Was this review helpful? Yes 1
Martin H, General Manager at K West Hotel & Spa, responded to this review

Hello Shauna S, What an AMAZING 5 STAR REVIEW! Sounds like you had a GREAT birthday!! We love any excuse to celebrate and they don’t come any better then a birthday! I will hold you to your promise PERSONALLY and will be waiting for you to return!! Thank you for your recommendations! Martin Hurley General Manager K West Hotel &... More 

Hotel Review Summarization

What travelers say

  • Shopping centres(12)
  • Very nice(9)
  • Central line(4)
  • Room service(4)
  • Great location(3)
  • Staff were friendly(3)
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