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The Norfolk Towers Hotel

3.0 of 5 34 Norfolk Place | Paddington, London W2 1QW, England
#764 of 1,073 hotels in London
497 Reviews 2.5 of 5 stars
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The Norfolk Towers Hotel
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The Norfolk Towers Hotel
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497 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Cardiff, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Wonderful hotel with excellent service form helpful staff. Booked an overnighter in an executive room, on arrival were upgraded to club room free of charge. The club rooms are amazing for the price and being on the fifth floor, you get a pretty good view of the surrounding area. The room itself was large, very clean and looked quite new.... More

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norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. I am delighted to read that you have enjoyed your stay with us and also you felt that our location is very good.One area we have focused our efforts on is delivering high... More

Aberdeen, United Kingdom
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have just returned from a 3 night stay in this hotel and had a good experience. Upon arrival we were given a room on the first floor which was well decorated but had scaffolding outside the window and a fire door which banged every two minutes. I returned to the front desk to enquire whether we could change rooms... More

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. I am delighted to read that you have enjoyed your stay with us and also you felt that our location is very good.One area we have focused our efforts on is delivering high... More

Perth, Western Australia, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The rooms were awful, we could hardly move let alone unpack . It certainly didn't look anything like what was advertised. Our room had NO Air-con and we couldn't unlock the window . Coming from Australia we are used to the heat but that was awful considering London was having a heat wave at the time.

Was this review helpful? Yes 1
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to write a review about your recent stay with us. We appreciate your feedback and are sorry to hear you were disappointed in the comfort and appointment of your room. We will take your comments under consideration as we work to improve our guest experience moving forward and hope you will come visit us... More

Cluj-Napoca, Romania
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have mixed feelings about this hotel: the services were very good, but rooms are awful. I looked over the reviews and I expected small rooms, but this was ridiculous. I could not even open my luggage and needed to climb it on the bed. The sink was so small I could not even brush my teeth: needed to use... More

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norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to write a review about your recent stay with us. We appreciate your feedback and are sorry to hear you were disappointed in the comfort and appointment of your room. We will take your comments under consideration as we work to improve our guest experience moving forward and hope you will come visit us... More

ely
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We booked the smallest size room, it was indeed modest in size, but very nicely decorated, smart and clean, plenty big enough for a short stay. Bathroom was nice but very compact, perfectly adequate for our needs, but those of a larger proportions would almost certainly want something bigger. Staff were very friendly and breakfast was good In walking distance... More

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. I am delighted to read that you have enjoyed your stay with us and also you felt that our location is very good.One area we have focused our efforts on is delivering high... More

1 review
5 of 5 stars Reviewed July 25, 2014

Despite the mixed reviews on various website I was pleasantly surprised. Our room was on the top floor which was not a problem as there is a lift, it did have a slanted wall due to being up in the roof but the room was modern, stylish and clean! Small room admittedly but perfect for a short mini break. The... More

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. I am delighted to read that you have enjoyed your stay with us and also you felt that our location is very good.One area we have focused our efforts on is delivering high... More

Brighton, United Kingdom
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 25, 2014

The hotel lived up to expectations - i.e, we were not expecting luxury and the high life - just easy access to ttransport and not too expensive. While the UK enjoyed its hottest days of the year, we had a ground floor room without A/C and it was HARD to sleep. The hotel staff cannot be responsible for the weather;... More

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. Our Standard Rooms are of a traditional decor, yet if you are looking for a greater luxury then it's worth bearing in mind that we do also have our Club Rooms, these were... More

Swindon, United Kingdom
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 24, 2014

Situated approx 10 minute walk from Paddington Station so very convenient for lots of restaurants nearby and also public transport. We had a club room on the 5th floor which had recently been renovated so there was A/C which was a bonus as it would have been stifling hot other wise,The room was small but the twin beds were really... More

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. I am delighted to read that you have enjoyed your stay with us and also you felt that our location is very good.One area we have focused our efforts on is delivering high... More

Bristol, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 21, 2014

We had a a reasonably good stay here booking a double and a single room. The single was tiny and boiling hot with no aircon, it was the smallest hotel room I have ever been in and the bathroom was barely practical.I don't think my son managed to get much sleep. On arrival we were informed breakfast was included but... More

Was this review helpful? Yes 2
Hull
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 14, 2014

Found the hotel via a Theatre Break booking site. It was a single room and the smallest room I have ever stayed in!! It was a struggle to get case into the tiny hall space on entry. The bed was fitted into an alcove, so no room on either side for cabinet etc. Second floor room, 216. On the plus... More

Was this review helpful? Yes 1
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Additional Information about The Norfolk Towers Hotel

Address: 34 Norfolk Place | Paddington, London W2 1QW, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Norfolk Towers Hotel 3*
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Also Known As:
Norfolk Hotel London
The Norfolk Hotel
Norfolk Towers Hotel London
The Norfolk Towers Hotel London, England

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