What can I say? This little hidden gem is simply put the best value hotel in London. Buckets of charm and character, a dynamic workforce who cannot do enough for you, and facilities that rate amongst some of the best you will find. The simple finishing touches such as the 'soviet' style bedside cabinets with integrated control systems are a... more

Stayed here for a weekend break. Booked single room. Twin Beds - one against the wall "wood" panel to the side and at head. Other bed in centre of floor - used this and it was comfortable. Linen: Thin sheet on bed + duvet. One pillow on each bed no spares. Plenty of closet space. Hair dryer at dressing table.... more

No security camera in every floor except the main entrance. We are one of the 3 victims that our room been broke into. Our locked luggage been tampered and few valuable items lost. The other 2 victims were in different floors and they lost their valuable items too. We all left the building on the same night and around the... more

I stayed here in jan 2010 with my 19 yr old Daughter. When I booked I didnt check the reviews until after I booked, and when reading the reviews I was dredding staying here, it was the last week on a monthh long holiday. I was very pleasantly suprised, the room was quiet large compared to others we had stayed... more

DO NOT stay here! My friend & I had items taken from our room. After we checked into our room, we unpacked then headed out for the day. Before leaving I placed my navy blue nightgown on the bed pillow & she had hung her navy blue jersey in the wardrobe. When we returned they were gone. Management did nothing,... more

I broke my own golden rule when I booked a cheap weekend theatre break through Superbreaks and didn't read the reviews before booking. When I read them I was very worried indeed. I noted that the refurbished rooms were getting ok reviews, so before I travelled I rang the hotel and asked about these rooms. I was told they were... more

My friend and I were given a room that was old fashioned and awful it had a view of a flat roof and equipment which kept us awake all night. The bathroom was tiny and needed a revamp the fittings were covered in limescale and the door was peeling from the bottom upwards; obvious water damage. After viewing the room... more

From the momment you step foot outside The Norfolk Towers Hotel you are greeted with a friendly welcome, that friendly welcome opens the taxi door, suitcases are taken care of, infact you are made to feel like royalty, the welcome from the reception staff is superb! I came with my 3 children (1 in a pram) and my mum to,... more

I chose the hotel for its location and the reviews seemed ok.Due to the fact that we were travelling for the World Travel Market and that we are working in tourism,i wrote an email to the hotel manager telling him that i was coming with my 2 managers and if possible to give us nice rooms,next to each other.That never... more