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The Norfolk Towers Hotel

3.5 of 5 34 Norfolk Place | Paddington, London W2 1QW, England
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The Norfolk Towers Hotel
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The Norfolk Towers Hotel
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545 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
4 of 5 stars Reviewed 2 days ago NEW

The Northfolk towers is a good 4 star hotel after London standards. It has good location with walking distance to the main attractions and shopping streets. We stayed in a club room and it was clean, spacious and of very good standard. The staff in reception, cleaners and waiters was very service minded and helpful. The only thing that could... More 

Was this review helpful? Yes 1
Wales, United Kingdom
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We were greeted in a lovely foyer with great reception staff. The check-in process was quick and efficient. The bedrooms were quite old fashioned and small, but very comfortable.The bar in reception never seemed to be manned! As we visited London in a mini heatwave, air conditioning would have been very welcomed, but unfortunately it wasn't available. If you proceed... More 

Was this review helpful? Yes
London, England, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed for 1 night on the 15/12/14, club double room and full English breakfast. The room was great 3rd floor via a lift very clean brand new very large double bed tv and en suite bath/shower and toilet climate control tea/coffee making. Breakfast was great full English to order and continental buffet all really great all staff were lovely. Can't... More 

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Northamptonshire, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

A very welcoming hotel near Paddington Station. Rooms were compact but comfortable and well appointed. Getting into the bathroom was a little tricky, but the shower was very good and plenty of shampoo, shower gel etc. Tea and coffee making facilities are provided. Excellent continental breakfast. Staff very welcoming and helpful.

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. I am delighted to read that you have enjoyed your stay with us and also you felt that our location and staff are very good.One area we have focused our efforts on is... More 

Witney, England, United Kingdom
Contributor
15 reviews 15 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here on the 5th December for 1 night. The reception staff were friendly and we took the lift to the fifth floor where our room was situated. We had a double room which although small, was nicely decorated and furnished to a good standard. The bed was comfortable, the en-suite although small was spotlessly clean and had a... More 

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. I am delighted to read that you have enjoyed your stay with us and also you felt that our hotel provides an excellent value for money with modern facilities.One area we have focused... More 

Cannock, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We used this hotel on Fri 5th Dec for one night. After a friendly helpful welcome by reception staff, we went up to fourth floor in lift - no problems. Our attractively furnished twin room was as pictured on hotel website - small, but well thought out, fashionably appointed and very clean. Again the bathroom was small but attractive, little... More 

Was this review helpful? Yes 1
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. I am delighted to read that you have enjoyed your stay with us and also you felt that our hotel provides an excellent value for money with modern facilities.One area we have focused... More 

Northampton, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed for 1 night with another couple and honestly had the worst hotel experience of my life, and I've stayed in a lot of hotels. On arrival we were given our room key and paid the balance of £115. We made our way up to the 4th floor and entered our allocated room only to find a couple half naked... More 

Was this review helpful? Yes 1
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to write a review of your recent stay with us, I was disappointed to read that you were not afforded our usual high levels of service, for this please accept my sincere apologies. May i also reassure you that all the points raised will be thoroughly investigated. Thank you again for drawing my attention... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I can't believe this hotel gets bad reviews, I've just stayed here with my daughter and really enjoyed our stay, immaculate rooms, beautiful cosy beds, friendly and helpful staff, breakfast was free and great really enjoyed it.. I will be booking up for next year!! Well done keep it up!!

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. I am delighted to read that you have enjoyed your stay with us and also you felt that our hotel provides an excellent value for money.One area we have focused our efforts on... More 

Bangor, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent location close to Paddington, just few minutes walk away from train station and tube. Staff is most helpful and very attentive. Got to know us quickly as we were there five nights. . Very helpful at breakfast have had nice experience with this hotel.. Rooms have been renovated, good to stay.bathrooms had excellent showers We hope to stay there... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. I am delighted to read that you have enjoyed your stay with us and also you felt that our location and staff are very good.One area we have focused our efforts on is... More 

Bracknell, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent facilities close to Paddington Not sure why but they charged my credit card twice for the room ,once when checking in and then again without my knowledge ,ring I rang to ask why they said it was normal and was made to wait a few days for a refund ,causing me to go over my company credit card limit... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to write a review of your recent stay with us, I was disappointed to read that you were not afforded our usual high levels of service, for this please accept my sincere apologies. May i also reassure you that all the points raised will be thoroughly investigated. Thank you again for drawing my attention... More 

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Additional Information about The Norfolk Towers Hotel

Address: 34 Norfolk Place | Paddington, London W2 1QW, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Norfolk Towers Hotel 3.5*
Number of rooms: 87
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Also Known As:
Norfolk Hotel London
The Norfolk Hotel
Norfolk Towers Hotel London
The Norfolk Towers Hotel London, England

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