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The Norfolk Towers Hotel

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34 Norfolk Place | Paddington, London W2 1QW, England
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The Norfolk Towers Hotel
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The Norfolk Towers Hotel
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600 reviews from our community

Traveler rating
    54
    136
    136
    109
    165
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103
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

they've clearly turned this place around, to judge by the reviews. what a rare thing these days. anyway I was booked into an immaculate room furnished to a very high standard - and very thoughtfully and stylishly (reminded me of the ambassadors in euston). courteous and professional staff. will stay again in a heartbeat.

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Lille, France
1 review
4 of 5 stars Reviewed 6 days ago NEW

very nice room. good beds (i was with my daughter in a twin bed room) bathroom is very good. a kind of cooking smells... due to the new A/C unit.. the underground is very close (paddington) it's very nice to visit London. A lot of restaurant.. but i didn't try this. At the hotel the breakfeast was very good.

Review collected in partnership with this hotel

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Madrid
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is 2 minutes walk from Paddington. Excellence Access from Heatrow and to the Center of London via underground. Newly renewed room, small (as allmost all in London), but very comfortable, our had two large beds, with some space to move around. Nice breakfast Very friendly staff. A sure bet if the price is competitive when you are planning... More 

Review collected in partnership with this hotel

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norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Llendari, Thank you for your positive feedback following your recent stay with us. I’m very glad to know that you loved our hotel, great service, helpful staff. I have shared your review with my whole team. We are very much grateful for your compliments! I hope you will join us again in the near future for more of our... More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

The location was perfect within walking distance to hyde and minutes from the tube. The hotel itself the rooms were very small and the lift was stupidly slow with only one and people queuing up to use it. The room itself was tiny and there wasn't a lot of room between the bed and the wall the tv was on... More 

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norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. I am delighted to read that you have enjoyed your stay with us and also you felt that our location.One area we have focused our efforts on is delivering high level of customer... More 

Stade, Germany
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was excellent for a short stay. The rooms were small but modern and very clean. Only a few minutes walk to Hyde Park and Paddington Station. Great for Sightseeing. The breakfast was very good and the staff was very friendly and courteous. We'd stay there again if we visit London a second time.

Review collected in partnership with this hotel

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norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. I am delighted to read that you have enjoyed your stay with us and also you felt that our staff are great.One area we have focused our efforts on is delivering high level... More 

Rio de Janeiro, RJ
2 reviews
4 of 5 stars Reviewed 1 week ago

Good location and nice people. Good breakfast. We loved the bed, but not the bedroom. It was very small. The location is good, near all the transport.the staff were friendly and greet guests with a warm smile everyday I spent there. Mainly the restaurant's staff. I loved all the days that I spent in London

Review collected in partnership with this hotel

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. I am delighted to read that you have enjoyed your stay with us and also you felt that our staff are great.One area we have focused our efforts on is delivering high level... More 

Pembroke Dock, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

grate location - few mins walk to the tube - ideal for us as we where poping in to watch the thriller show , which was only a short trip on the tube, didn't actually spend much time in the hotel but what we did see looked nice and we would go back

Review collected in partnership with this hotel

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. I am delighted to read that you have enjoyed your stay with us and also you felt that our location.One area we have focused our efforts on is delivering high level of customer... More 

Moscow, Russia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

It was a good location to stay for a week, since i had to use tube everyday. However, the lift was very small and slow , the room also, staying by myself in a double room, i could hardly move around and could not close bathroom door. Also i have paid for breakfast however I had to pay 5 pounds... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. I am delighted to read that you have enjoyed your stay with us and also you felt that our location.One area we have focused our efforts on is delivering high level of customer... More 

Stockholm, Sweden
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Picked this hotel for its close proximity to Paddington station and easy access to and from Heathrow airport. Had a enjoyable stay, helpful staff, comfortable beds, clean and spacious room.The continental breakfast was not great but sufficient. There was some construction or refurbishment going on next to the reception during our stay but we were never bottered by it.

Review collected in partnership with this hotel

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. I am delighted to read that you have enjoyed your stay with us and also you felt that our location.One area we have focused our efforts on is delivering high level of customer... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Very cute but rather small rooms... Very clean with fresh towels every day, the location is perfect! Extremely close to the tube, train station, bus stops, Heathrow express! Also very nice neigh photos with cafes, restaurants and mini markets! Finally excellent wifi in the rooms! I will definitely stay there again!

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Thank you for taking the time to review our hotel, i found the points you raised constructive to both us as a hotel and also potential guests. I am delighted to read that you have enjoyed your stay with us and also you felt that our location.One area we have focused our efforts on is delivering high level of customer... More 

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