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The Norfolk Towers Hotel

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34 Norfolk Place | Paddington, London W2 1QW, England
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The Norfolk Towers Hotel
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699 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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  • English first
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  • German first
  • Hebrew first
  • Italian first
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English first
  • All months
    (699)
  • Mar-May only
    (190)
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    (180)
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    (165)
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    (164)
All months
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was pleasant. The room was comfortable but pretty small. I liked that you can plug many of your gadgets like several usb ports and hdmi. The internet connection was okay. The bathroom was very small that I could hardly move inside. But the shower stall was well equipped and modern. Breakfast was okay too. It was fairly priced... More 

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Pemphi, Thank you for taking the time to review our hotel. I am delighted to read that you have enjoyed your stay with us and also you felt that our rooms are modern and our breakfast is great. We look forward to welcoming you again. Thank you again for your review More 

China
1 review
1 of 5 stars Reviewed 1 week ago

Had a terrible experience at this hotel, service staff are rude and irresponsible. On the morning of the second day, a man walked into my room with a spare key, he apologised and left when he saw my boyfriend was in the room. The staff confirmed he didn't work in the hotel! It appears he might have been trying to... More 

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Carol_Y08 China, Thank you for taking the time out to post on TripAdvisor regarding your recent stay with us. I was disappointed to read that you were not afforded our usual high levels of service, for this please accept my sincere apologies. May i also reassure you that all the points raised will be thoroughly investigated. Thank you again... More 

Travelers are raving about these London hotels

Colorado
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Truly enjoyed our stay here. Room 108 was small but clean and sufficient for our needs, and the beds were comfortable. Perhaps the most outstanding aspect of the hotel, though, was the friendly and helpful service, from the front desk to housekeeping to the breakfast servers. The location was fantastic, very close to Paddington Station (train and underground) and bus... More 

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear DonnajH758, Thank you for taking the time out to post on TripAdvisor regarding your recent stay with us. We strive to provide each and every guest with a ‘warm and welcome’ stay so I am pleased to know that you were all well looked after and also you felt that our location is fantastic with easy access to Heathrow.... More 

Mexico
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is affordable for london standards, internet is OK, restaurant is good, rooms are a bit small but clean and cozy. Bathrooms are really well equipped and service is friendly every time. Location is excellent! I do not know if I would change anything, except maybe that some members of the staff are a bit uptight, mostly in the... More 

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Ferdinand, Thank you for taking the time to review our hotel, I am delighted to read that you have enjoyed your stay with us. We are centrally location for easy access to Heathrow. We look forward to welcoming you again. Thank you again for your review More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived on Sunday 12th July 2015 and was staying until Tuesday 14th, we arrived just before half 2 and was informed that check in did not open until 3, this was a little misleading as on booking.com website it said check in was from 2 on wards, the hotel staff where kind and considerate and allowed us to store... More 

Was this review helpful? Yes 1
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Chris, Thank you for taking the time to write a review of your recent stay with us, I was disappointed to read that you were not afforded our usual high levels of service, for this please accept my sincere apologies. May i also reassure you that all the points raised will be thoroughly investigated. I am also happy to... More 

Newry, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

easy check in and room was very comfortable, the bed was super comfy. Although it was small it was enough and the decor is very modern also. The continental breakfast was good and there was a wide range of food available. However beware of the lift, got stuck in it one night

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Emzpricr, Thank you for taking the time to review our hotel. I am delighted to read that you have enjoyed your stay with us and also you felt that our rooms are very nice and clean and our breakfast is great. Please may i reassure you that the issue you experienced with our brand new lift will be thoroughly... More 

Torquay, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

This was my second stay and I'm booked for another six nights in November. The executive room (106) I had was clean and very comfortable with a great shower. Nice to have space to sit at a table with plenty of power points for lap top etc. It was also surprisingly quiet. The cooked to order English breakfast was superb.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Geoffrey, Thank you for taking the time to review our hotel. I am delighted to read that you have enjoyed your stay with us and also you felt that our rooms are very nice and clean and our breakfast is great. We look forward to welcoming you again. Thank you again for your review More 

Filipstad, Sweden
1 review
5 of 5 stars Reviewed 4 weeks ago

The service was very pleasant, and the room bright and comfortable. The hotel contributed to the enjoyment of our three days in London. The location is perfect for getting around the city easily. Get from Heathrow Airport into paddington station in only 15 minutes. And only four minutes walk from the paddington station to the hotel. I gonna stay there... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear Jcb_berg, Thank you for taking the time to review our hotel, I am delighted to read that you have enjoyed your stay with us. We are centrally location for easy access to Heathrow. We look forward to welcoming you again. Thank you again for your review More 

Nelson, New Zealand
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

We booked a late rooms booking for this hotel and were very pleased with the room, cleanliness, good front of house staff - great value and extremely well located. Room had a comfy bed and lovely room with a great view. Breakfast very good, usual hotel food but well presented and good value

Review collected in partnership with this hotel

Was this review helpful? Yes
norfolktowers, General Manager at The Norfolk Towers Hotel, responded to this review

Dear 303nora, Thank you for taking the time out to post on TripAdvisor regarding your recent stay with us. We strive to provide each and every guest with a ‘warm and welcome’ stay so I am pleased to know that you were all well looked after. we hope to welcome you back in the near future. More 

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