Second stay here, good experience both times. Clean, great location, good size room. Comfortable bed. Check in/out can be busy. Breakfast is good, lots of choice. Close to both Bayswater and Queensway tube stations. Great shopping and restaurants nearby. Will always try to get a room at this hotel when visiting London. Great value. more

I don't normally write reviews, but I've just returned from a weekend in London with three cousins (all girls). We stayed in a family room at the Phoenix which had 4 single beds... in a really large room, with tea/coffee free wifi and a really spacious bathroom... perfect for 4 girls getting ready to go out. The hotel staff were... more

Location - The location of Phoenix is great. While we got around the city by Tour Bus and Cabs, the Queensway, which is just around the block is a great late evening shopping location. Kensington Palace, Portbello Road, Hyde Park are all within walking distance. Rooms - The hotel is an aggregation of double storied buildings, which have rooms laid... more

I stayed here for 8 nights in early October, I had a single room on the 3rd floor facing the street. The hotel is nice, quaint could be used very easily. Starting off from the moment I got there things went well. The front desk checked me in, gave me my room key (an actual key, not a card) and... more

room was very small, yet it was conveniently located close to kensington gardens more

Had not been to the BW Phoenix , Bayswater, London for over a year. Found it 's still ok for me. Furniture may be dated to you taste. Carpet of my room (203) was showing wear/tear as did wallpaper. Shower/toilet room small. Room came with tv, hair-dryer, coffe/tea making facilities. Breakfast still ok. Staff still very helpful & kind. If... more

you won't be dissapointed, if you don't expect much from this hotel. the rooms are small and noisy but clean and have free wlan. the breakfast is poor and the breakfast room is often cramped. the front desk staff could be friendlier. the location is good though. more

We stayed in a tiny, tiny room with great views. Apparently rooms in London are notoriously small so I wasn't that surprised when we found that you could only walk around two sides of the bed and the bathroom door couldn't open all the way as it hit the bed. The bed was comfortable enough, the breakfast was very good... more

Stayed for 3 nights in December 2006, very small room, very old and squeaky bed. Nothing special about this hotel but good location and very good and stylish bar! Next time would spend 5 pounds more and stay in more comfortable/clean Ibis. more