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BEST WESTERN Phoenix Hotel

3.0 of 5 1 - 8 Kensington Garden Square, London W2 4BH, England
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#437 of 1,055 Hotels in London
858 Reviews 4 of 5 stars
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BEST WESTERN Phoenix Hotel
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858 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tartu County, Estonia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

We booked a twin room, but got a double. After we brought that up and asked for at least an extra blanket, there seemed to be quite some confusion, I'm not sure the administrators understood our problem with the mix up and so we did not even receive a 'sorry'. But everything else about our stay at the hotel was... More

Was this review helpful? Yes 1
Amsterdam, The Netherlands
Contributor
18 reviews 18 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

So, I've stayed in this hotel on a few occasions since 2006. As a rule, it's been pretty great. The common areas have gotten a bit of a face lift in the past year or so, and generally speaking, it seems the rooms in general are holding up okay. But the beds leave a good bit to be desired these... More

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Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a review of Phoenix hotel. We are sorry that you were disappointed on this occasion. Your comments are very useful, as we always strive to improve the facilities and service provided. We always offer our guests an alternative room, if one is available, should the room allocated not be entirely to their... More

Bristol, United Kingdom
2 reviews
3 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed here on business on 25th September, I booked a double room, and was given a twin. The public areas of the hotel are clean and well appointed, but the rooms are well overdue an upgrade. They we're clean though. Though breakfast was paid for, when I went to breakfast, there were no available seats, and unlike other hotels,... More

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Senior Contributor
46 reviews 46 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel is one short block away from Queensway which has many eateries and a shopping complex with a supermarket towards the back of it. Staff are helpful, the rooms are clean and the hotel is old. It's not an upmarket hotel and my room was quite small but, given I was out all day, that didn't matter. The breakfast... More

Was this review helpful? Yes 1
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a review and for recommending Phoenix hotel! We hope to welcome you back next time you visit London. More

Charleston, South Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel suited my needs well as I could walk to many restaurants down the street and two tube stops were a five minute walk around the block. Staff was friendly and breakfast setup was great. I ate breakfast with a family from New Zealand one morning. Room was small but big enough for what I was needing. A clean... More

Was this review helpful? Yes 1
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for your feedback regarding your recent stay. We appreciate you taking the time. We hope to be welcoming you back to Phoenix hotel next time you visit London. More

Melbourne, Australia
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This place was really good. Location was fantastic being close to the Met. Rooms were comfortable whilst not massive. Staff were helpful at all times. Breakfast is great with great staff and at a good rate. The suburb is also lively with great pubs nearby.

Was this review helpful? Yes
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for the positive comments. We are delighted that you enjoyed your stay and look forward to welcoming you back next time you visit London! More

Munich, Germany
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Two underground stations and Kensington Park, reachable within five minutes, helped us to arrive the most important cultural and romantic destinations very quickly. Being tired in the evening we needn`t go far to find a big variety of restaurants and pubs. In the hotel we enjoyed the continental breakfast, the very friendly service and the nice clean room with very... More

Was this review helpful? Yes
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for very much for taking the time to write a review and for recommending Phoenix hotel! The bathroom fan is activated when the light in the bathroom is on and it turns off a few minutes after the light has been switched off. It is correct that room type is specified upon making a reservation. Our Double rooms... More

Bucharest, Romania
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Just came back from a 4-day citybreak, with my wife and our doughter. Excellent accomodation, continental breakfast good enough for a few days stay. Very clean room and bath (we had a triple bed room), beds and sheets clean and very comfortable. Kind staff, polite and willing to help in case of any issue. Tube and bus stations only few... More

Was this review helpful? Yes 1
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you very much for taking the time to write a review and for awarding Phoenix hotel your top score! We are delighted that you and your family enjoyed your stay and hope to welcome you back next time you visit London. More

Worcester, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

A very well located and friendly hotel. A frequent home-from-home for us in London. Recently redecorated. Always friendly & welcoming. In the Bayswater area of London, so very well located for mainline railways, especially Paddington & underground services. From here it is easy to visit the main shops in the West End and Knighstbridge / Chelsea, as well many of... More

Was this review helpful? Yes
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a review of Phoenix hotel. We are delighted that Phoenix hotel remains your choice of accommodation in London. It's a pleasure to welcome you back every time! More

Rotterdam, The Netherlands
Contributor
18 reviews 18 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is situated near two tube stations, with some good restaurants nearby. The staff are friendly and the included breakfast is great value. The room was small but clean with a great bed. We will be back!

Review collected in partnership with Galahotels.com

Was this review helpful? Yes 2
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you very much for taking the time to write a review of Phoenix hotel. We are happy to know that you enjoyed your stay and look forward to welcoming you back next time you visit London! More

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Additional Information about BEST WESTERN Phoenix Hotel

Address: 1 - 8 Kensington Garden Square, London W2 4BH, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Phoenix Hotel 3*
Number of rooms: 125
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Also Known As:
Best Western London
London Best Western
BEST WESTERN Phoenix Hotel London, England

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