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BEST WESTERN Phoenix Hotel

3.0 of 5 1 - 8 Kensington Garden Square, London W2 4BH, England
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BEST WESTERN Phoenix Hotel
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BEST WESTERN Phoenix Hotel
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864 reviews from our community

Traveler rating
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    442
    187
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    25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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London, England, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

I have stopped here here a few times :-) The staff are always willing to go the extra mile Free wifi A great breakfast Rooms are clean Great location I will be not be changing this gem of a hotel Mandy

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Sandvika, Akershus, Norway
1 review
4 of 5 stars Reviewed 5 days ago NEW

Clean and quiet hotel, near Hyde Park. Nice neigbourhood and cosy restaurants in the area. Short walk to Tube or bus for central London shopping and sightseeing. Despite somewhat unstable Wi-Fi and boring breakfast, the staff was friendly and I had a pleasant stay :)

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Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a review. We are delighted to know that you had a pleasant stay at Phoenix hotel and hope to welcome you back soon! More

1 review
4 of 5 stars Reviewed 1 week ago

Went there in December last year with 2 friends, was nice and clean and god service all around. First time in London, so was happy to have picked this hotel. There is a reason I have booked there again for December this year :-)

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Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for your kind comments. We look forward to seeing you again in December! More

Port Talbot, Wales, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Just back from a two night stay at the Phoenix Hotel and I'm very pleased. The hotel is in an ideal location, 15/20 minute walk from Paddington Station, and a 5 minute walk from the Bayswater Road, where you can catch the number148 or 94 bus taking you a short journey into central London. We booked a twin but received... More

Was this review helpful? Yes 1
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for the positive comments; we are delighted to know that you enjoyed your stay at Phoenix hotel! We are hoping to welcome you back to stay again soon. More

Copenhagen, Denmark
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Central but quiet location in Paddington, Hyde Park, Notting Hill-area. Walking distance to tube, busses, shops, restaurants and Central London. Small but comfortable and clean rooms. Luggage storrage available on early check-ins or -outs. Perfect for holiday gettaways when you´re out and about not and not spending your time in a hotel room. We´re definately coming back!

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Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a review following your recent stay at Phoenix hotel. We are very pleased to know that the hotel suited your requirements and we look forward to welcoming you back soon! More

Tartu County, Estonia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked a twin room, but got a double. After we brought that up and asked for at least an extra blanket, there seemed to be quite some confusion, I'm not sure the administrators understood our problem with the mix up and so we did not even receive a 'sorry'. But everything else about our stay at the hotel was... More

Was this review helpful? Yes 2
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a review following your recent stay. We do apologise for any misunderstanding by our staff. We hope to be welcoming you back to Phoenix hotel next time you visit London. More

Amsterdam, The Netherlands
Contributor
18 reviews 18 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

So, I've stayed in this hotel on a few occasions since 2006. As a rule, it's been pretty great. The common areas have gotten a bit of a face lift in the past year or so, and generally speaking, it seems the rooms in general are holding up okay. But the beds leave a good bit to be desired these... More

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Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a review of Phoenix hotel. We are sorry that you were disappointed on this occasion. Your comments are very useful, as we always strive to improve the facilities and service provided. We always offer our guests an alternative room, if one is available, should the room allocated not be entirely to their... More

Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here on business on 25th September, I booked a double room, and was given a twin. The public areas of the hotel are clean and well appointed, but the rooms are well overdue an upgrade. They we're clean though. Though breakfast was paid for, when I went to breakfast, there were no available seats, and unlike other hotels,... More

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Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a review of Phoenix hotel. Your comments are very useful to us, as we are always looking to improve the hotel. We are sorry that on this occasion you felt that you did not receive the level of service and we expect our guests to enjoy. Please contact the hotel directly, should... More

Top Contributor
55 reviews 55 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is one short block away from Queensway which has many eateries and a shopping complex with a supermarket towards the back of it. Staff are helpful, the rooms are clean and the hotel is old. It's not an upmarket hotel and my room was quite small but, given I was out all day, that didn't matter. The breakfast... More

Was this review helpful? Yes 2
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a review and for recommending Phoenix hotel! We hope to welcome you back next time you visit London. More

Charleston, South Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel suited my needs well as I could walk to many restaurants down the street and two tube stops were a five minute walk around the block. Staff was friendly and breakfast setup was great. I ate breakfast with a family from New Zealand one morning. Room was small but big enough for what I was needing. A clean... More

Was this review helpful? Yes 1
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for your feedback regarding your recent stay. We appreciate you taking the time. We hope to be welcoming you back to Phoenix hotel next time you visit London. More

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Additional Information about BEST WESTERN Phoenix Hotel

Address: 1 - 8 Kensington Garden Square, London W2 4BH, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Phoenix Hotel 3*
Number of rooms: 125
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Also Known As:
Best Western London
London Best Western
BEST WESTERN Phoenix Hotel London, England

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