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BEST WESTERN Phoenix Hotel

3.0 of 5
1 - 8 Kensington Garden Square, London W2 4BH, England
Hotel amenities
BEST WESTERN Phoenix Hotel
Ranked #341 of 1,071 hotels in London
3.5 of 5 stars 925 Reviews
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925 reviews from our community

What travelers say about this hotel
  • Tube station(14)
  • Continental breakfast(14)
  • Single room(11)
  • Hyde park(9)
  • Very good(8)
  • Short walk(4)
  • Clean and tidy(3)
  • Shops restaurants(3)
  • Heathrow Express(3)
Traveler rating
    165
    477
    200
    53
    30
Only show reviews for Family (72) | Couples (109) | Business (54)
Date Rating
Sunny Suffolk
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 29, 2012 NEW

Stayed midweek in May for Chelsea flower show. Hotel staff friendly on arrival and efficient at breakfast. Hotel close to Bayswater tube so handy to get around. Clean & comfy rooms no air con so noisy traffic with window open. Very basic but for one night did the business. Think we payed £105 with breakfast. Breakfast was ok, cooked was... More

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Sacramento
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 15, 2012 via mobile
1
person found this review helpful

Nice place. Convenient to the Baywater tube station. 2 minute walk. I arrived at 7:30am and they let me check in from long flight. Small rooms but not cramped. Staff very nice. Would stay here again

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Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 10, 2012
4
people found this review helpful

I come to London for one night a week on business. My only criteria for a hotel is that it is clean, the bed is comfortable and it is not noisy. This hotel fulfilled all those requirements. Location is ideal, just a couple of minutes walk from Bayswater station on the Circle/District lines. Bit disconcerting to find I had to... More

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See 2 more reviews by Trenean for London
London
1 review
4 of 5 stars Reviewed May 9, 2012

Second stay here on business - single room decent size for London. Bed very good , clean and well eqiupped compared to other hotels in the area. Shower was only problem - no power , very poor pressure. This was a fourth floor room - noise was not a problem sleeping. Staff extremely pleasant. Good inclusive continental breakfast.

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Port Macquarie
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 6, 2012

I booked this hotel purely on trip advisor rating and price. It was in a very convenient spot close to 2 tube stations on different tube lines. The staff were abit aloof , but were always helpful and cooperative. Rooms and breakfast were very good for the price. Yes I would recommend it.

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Mississippi
Contributor
17 reviews 17 reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 23, 2012
3
people found this review helpful

This is a fabulous hotel. Stayed here for my first trip to London (along with 5 yr old and husband who has been to London a few times). Located off the Bayswater tube station. Very easy to get to from the airport. Definately no need to spend the money on taxi. Walking distance to many yummy inexpensive restaurants and one... More

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See 2 more reviews by Hernando33 for London
Salt Lake City, Utah
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 28, 2012

This is a two star hotel. You cannot expect anything more from it than that, but we were pleasantly surprised. We had a spacious room that was clean and comfortable. The staff was helpful and friendly. The morning breakfast was good and well supplied. We had low expectations and chose it for location and price. Our expectation were exceeded. We... More

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Tarragona, Spain
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 20, 2012
2
people found this review helpful

... yes... if you are over 1,90 (over 6') you could be having some problems while having breakfast... or while walking upstairs... or... there were so many places where i felt I could be damaging my head! ;) Anyway.... the hotel is... average... appropriate for spending one or two nights... but I would be seriously considering different options if needing... More

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Israel
Senior Contributor
39 reviews 39 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 16, 2012

Stayed for one night, room is small and bathroom tiny. Bed was not clean and had hair on it... the room looks dated as is the entire hotel , spots on carpets, dated furniture etc. breakfast served for the room rate was OK, internet works sporadically... for the price paid would expect a better maintained hotel.

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See 4 more reviews by Gigabyte056 for London
Bristol, United Kingdom
Senior Contributor
28 reviews 28 reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 8, 2012

I stupidly booked a single room before realising that a double would have cost the same, so please check rate before booking, as the room was pokey! Ok for London rates with the discount I had but more a £30 pn guest house rather than than a £70 plus pn chain hotel. Not very clean. There were hairs in the... More

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Additional Information about BEST WESTERN Phoenix Hotel

  • Best Western London
  • London Best Western
Address: 1 - 8 Kensington Garden Square, London W2 4BH, England
Price Range: PLN: $$

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