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All 1,073 London hotels

BEST WESTERN Phoenix Hotel

3.0 of 5 Hotel   |   1 - 8 Kensington Garden Square, London W2 4BH, England (Bayswater / Notting Hill / Lancaster Gate )
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Ranked #441 of 1,073 hotels in London
A recent review
3 of 5 stars reviewed 3 days ago
nzhoneyb new zealand
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839 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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new zealand
Senior Reviewer
9 reviews 9 reviews
3 of 5 stars Reviewed 3 days ago NEW

We stayed in early july my partner and i, the hotel didnt look to bad inside and out and the location was good for us, close to restaurants and shops which was handy but we found most of the staff to be unwilling to help most times, they either didnt speak very good english or just couldnt be bothered! The... More

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Coffs Harbour, Australia
12 reviews 12 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed at this hotel for three nights and were provided with a very small room in what seem to be lower ground floor under street level, with a window looking out to a small enclosed courtyard. With no air conditioning, a very small desk fan and no ability for a breeze to come in the window,... More

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Mount Isa, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

As a single traveller this hotel was just perfect!! Comfortable King Single bed & free guest wifi....what more would you want. Wonderful customer service!!!! Bathroom was quite small but not unmanageable. And this is a great spot just near Kensington Garden Square & 2 blocks away from Bayswater Tube station ( one stop from Paddington Railway Station) also the abundance... More

Was this review helpful? Yes 1
Kingston-upon-Hull, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just back from another 2 day weekend stay at the Phoenix. Staff are excellent and the Hotel has retained its usual high standard that I have come to expect over the years. Manageress is one of the most helpful persons I have been in contact with when making bookings.

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tamworth, staffs
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I have had the pleasure of staying at this hotel twice a year for many years. It is our favourite place to celebrate our birthdays by taking a theatre break, The Phoenix is the icing on the cake. The staff are friendly and professional. The welcome is warm. The beds are particularly comfortable and the rooms cosy and extremely clean.... More

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Porto Alegre, RS
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Absolutely great location (near to the tube, a small shopping center, Kensington Gardens and Notting Hill). A little outdated, but really nice in kind of a retro way. Very clean and cozy rooms and good breakfast.

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Toowoomba, Queensland, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This is awful. Where to start? Very small room. Spoke to reception about organising an early breakfast as we had a tour to meet. They were fine with this and one of the young men from reception actually brought us our coffee in the dining room from the kitchen. There was also another couple having an early breakfast. I poked... More

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I have booked a single room, the bed is really small, mattress is very soft, sitting on the edge, I might fall off the bed. The bathroom is really small too, don't suggest for big people...location is good, inside residence area, quiet at night, the bayswater station is about ten mins walk. Overall,it's good and comfortable stay.

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Cymru / Wales
14 reviews 14 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I return to this place time after time if I'm looking for a reasonably priced room in London for a night or two. The rooms tend to be small and the hotel doesn't have air-conditioning but it's clean and comfortable. I've never had any trouble with wifi but it seems that others have. The hotel appears to have been renovated... More

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2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

stayed here for 4 nights. No air con. Tiny room. not friendly staff. Only positive was the location. Fantastic location. WIFI not good at all. kept dropping out. Would not stay here again. the housekeeping staff were lovely though.

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Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a review of Phoenix hotel. We are sorry that you were disappointed on this occasion. Your comments are very useful, as we always endeavour to improve the facilities and service provided. More

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Additional Information about BEST WESTERN Phoenix Hotel

Address: 1 - 8 Kensington Garden Square, London W2 4BH, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Phoenix Hotel 3*
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Also Known As:
Best Western London
London Best Western
BEST WESTERN Phoenix Hotel London, England

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Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service
Hotel Style
#441 Casino Hotel in London
Hotel Class
Official Description (provided by the hotel)
Conveniently located in central London. Phoenix Hotel is situated 5 minutes walk away from beautiful Hyde Park, overlooking one of the capitals famous Garden Squares an area characterized by wonderful shopping and countless international restaurants and traditional English Pubs. If you want to get out and about, you'll be within walking distance to two underground stations, Bayswater and Queensway. The hotels location is ideally suited for shopping in Oxford Street, Bond Street and Knightsbridge or for visiting the famous Portobello Market. The hotel is centrally situated for both the business executive and the holiday-maker, with the West End, its theatres and shops, within very easy reach. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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