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All 1,073 London hotels

BEST WESTERN Phoenix Hotel

3.0 of 5 Hotel   |   1 - 8 Kensington Garden Square, London W2 4BH, England (Bayswater / Notting Hill / Lancaster Gate )
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75%
Ranked #433 of 1,073 hotels in London
A recent review
3 of 5 stars reviewed 5 days ago
Peterng1234 Hong Kong, China
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820 people have reviewed this hotel

Traveler rating
    159
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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English first
Hong Kong, China
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Hotel is around 5 minutes walk to Bayswater station, quite convenient. Located in residential area, so quiet in the morning. Unfortunately, we stayed in the world cup period, quite noisy till 11:00pm at night. The breakfast is average, not much choice and nearly the same everyday. Wi-fi in the room is weak and slow, I could not even finishing upload... More

Was this review helpful? Yes
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you very much for taking the time to write a review; your comments are much appreciated. We always offer our guests an alternative room, if one is available, should the room allocated not be entirely to their satisfaction. More

Buffalo, NY
Contributor
12 reviews 12 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Located in a quiet residential neighborhood just north of Hyde Park and within walking distance of Kensington Palace and many more sights. If you prefer using the underground there are two underground stations right around the corner from this hotel...about a 5 minute walk. While walking between the hotel and the underground station you will pass several souvenir stores, restaurants... More

Was this review helpful? Yes
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a review of Phoenix hotel. We are delighted that you enjoyed your stay and hope to welcome you back next time you visit London! More

Barcelona, Spain
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Overall, enjoyable experience. The rooms are nice and clean but unfortunately no air conditioning especially in the London summer, which was quite hot. Breakfast was quite basic, a bit of variation would've been nice. The staff were overall good, especially Laaurance (the Brazillian/Portugese man) who was very friendly, spoke good english and very helpful (give the man a pay rise!!)... More

Was this review helpful? Yes 1
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a review of Phoenix hotel; your comments are much appreciated. We hope to welcome you back to Phoenix hotel next time you visit London! More

Hong Kong, China
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The heat in the room is unbearable! it is not air-conditioned so you can understand it would be hot in the hot day time london but because the air don't come in the room, it is still hot after the temperture goes down. It really runied all the other good work the staffs do . Stay away from the summer,... More

Was this review helpful? Yes 1
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a review of Phoenix hotel. We are sorry that you were disappointed on this occasion and apologise for the inconvenience you suffered due the unusually hot weather. A desk fan is provided in every room. We always offer our guests an alternative room, if one is available, should the room allocated not... More

Rome, Italy
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 6 nights. Room was clean and staff polite. TV monitor was very small... Breakfast was basic but plentiful. Location was excellent...a 2 minute walk to the main street with many different restaurants and pubs to choose from. Tube station very close by and of course Hyde Park. Would recommend staying here

Was this review helpful? Yes 1
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a rewiew and for recommending Phoenix hotel! We are delighted that you enjoyed your stay and hope to welcome you back next time you visit London. More

Rosedale, Australia
1 review
3 of 5 stars Reviewed 3 weeks ago

Staff provided excellent service. Breakfast was basic but there were choices and it was okay. Rooms were hot (not good in summer) and some were very small. We got changed to a bigger room we requested.

Review collected in partnership with Skoosh

Was this review helpful? Yes
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you very much for your comments. We hope to welcome you back to Phoenix hotel next time you visit London! More

Cambridge, United Kingdom
Top Contributor
117 reviews 117 reviews
61 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Harry Potter and the Phoenix Hotel. I was surprised to be put in Harry's room under the stairs - a tiny airless room. Still I thought, there will be a nice shower, but the optical illusion trick of the step meant a sharp step down jarring my leg. Well, I can rest it on the bed. No, wait, the uncomfortable... More

Was this review helpful? Yes
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a review of Phoenix hotel; your comments are very useful. We are sorry that you were disappointed on this occasion. We always offer our guests an alternative room, if one is available, should the room allocated not be entirely to their satisfaction. More

Birmingham
Contributor
15 reviews 15 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel has obviously just gone through some major renovations because they were still painting the stairwells during our stay. There was new carpet, new wallpaper, new paint. The furniture was basic but everything was clean. The bathroom was very small but modern, and had a shower only. There is no air conditioning. My cousin and I visited in June... More

Was this review helpful? Yes
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a review of Phoenix hotel; your comments are very useful for us as we improve the hotel and services provided. We hope to welcome you back to stay next time you visit London. More

Mount Prospect, Illinois
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Location was great. Very short walk to tube station and lots of restaurants and stores. Beds were comfortable. Breakfast was good, lots of variety. Some city noise especially with our ground floor room. Only real negative was the upstairs neighbors our last night were so noisy that I had to go to the desk at 11pm to complain. Would stay... More

Was this review helpful? Yes 1
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a review of Phoenix hotel; your comments are much appreciated. We hope to welcome you back next time you visit London! More

Ferndale, Michigan
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 25, 2014 via mobile

Stayed at this hotel for four nights and was pleased with the experience. It is very clean and it's obvious the owners are making every effort to refreshen this property. My single room, though small (as is the case in Europe), was comfortable. I had stayed in a different London hotel earlier in my three-week trip to London and Paris,... More

Was this review helpful? Yes 1
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you very much for taking the time to write a review of Phoenix hotel. We are pleased to know that you enjoyed your stay and hope to welcome you back next time you visit London! More

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Additional Information about BEST WESTERN Phoenix Hotel

Address: 1 - 8 Kensington Garden Square, London W2 4BH, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Phoenix Hotel 3*
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Also Known As:
Best Western London
London Best Western
BEST WESTERN Phoenix Hotel London, England

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Amenities

Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service
Hotel Style
#334 Business Hotel in London
Hotel Class
Official Description (provided by the hotel)
Conveniently located in central London. Phoenix Hotel is situated 5 minutes walk away from beautiful Hyde Park, overlooking one of the capitals famous Garden Squares an area characterized by wonderful shopping and countless international restaurants and traditional English Pubs. If you want to get out and about, you'll be within walking distance to two underground stations, Bayswater and Queensway. The hotels location is ideally suited for shopping in Oxford Street, Bond Street and Knightsbridge or for visiting the famous Portobello Market. The hotel is centrally situated for both the business executive and the holiday-maker, with the West End, its theatres and shops, within very easy reach. ... more   less 
Number of rooms
125

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