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BEST WESTERN Phoenix Hotel

3.0 of 5 1 - 8 Kensington Garden Square, London W2 4BH, England
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#431 of 1,054 Hotels in London
850 Reviews 4 of 5 stars
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BEST WESTERN Phoenix Hotel
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850 reviews from our community

Traveler rating
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    435
    183
    40
    25
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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Munich, Germany
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW

Two underground stations and Kensington Park, reachable within five minutes, helped us to arrive the most important cultural and romantic destinations very quickly. Being tired in the evening we needn`t go far to find a big variety of restaurants and pubs. In the hotel we enjoyed the continental breakfast, the very friendly service and the nice clean room with very... More

Was this review helpful? Yes
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for very much for taking the time to write a review and for recommending Phoenix hotel! The bathroom fan is activated when the light in the bathroom is on and it turns off a few minutes after the light has been switched off. It is correct that room type is specified upon making a reservation. Our Double rooms... More

Bucharest, Romania
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just came back from a 4-day citybreak, with my wife and our doughter. Excellent accomodation, continental breakfast good enough for a few days stay. Very clean room and bath (we had a triple bed room), beds and sheets clean and very comfortable. Kind staff, polite and willing to help in case of any issue. Tube and bus stations only few... More

Was this review helpful? Yes 1
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you very much for taking the time to write a review and for awarding Phoenix hotel your top score! We are delighted that you and your family enjoyed your stay and hope to welcome you back next time you visit London. More

Worcester, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

A very well located and friendly hotel. A frequent home-from-home for us in London. Recently redecorated. Always friendly & welcoming. In the Bayswater area of London, so very well located for mainline railways, especially Paddington & underground services. From here it is easy to visit the main shops in the West End and Knighstbridge / Chelsea, as well many of... More

Was this review helpful? Yes
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for taking the time to write a review of Phoenix hotel. We are delighted that Phoenix hotel remains your choice of accommodation in London. It's a pleasure to welcome you back every time! More

Rotterdam, The Netherlands
Contributor
18 reviews 18 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is situated near two tube stations, with some good restaurants nearby. The staff are friendly and the included breakfast is great value. The room was small but clean with a great bed. We will be back!

Review collected in partnership with Galahotels.com

Was this review helpful? Yes 2
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you very much for taking the time to write a review of Phoenix hotel. We are happy to know that you enjoyed your stay and look forward to welcoming you back next time you visit London! More

Harrogate, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I use the Phoenix often, and as I usually travel alone, my main concern is feeling secure and having friendly staff. The Phoenix excels in both areas, but is also perfectly situated near tubes, or if you like walking the beautiful Kensington Palace Gardens are 5 mins away. Walk over to Kensington via the Palace - a wonderful start to... More

Was this review helpful? Yes 2
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you very much for taking the time to write a review. It's great to know that you are one of our returning guests and we look forward to welcoming you back soon! More

new zealand
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We stayed in early july my partner and i, the hotel didnt look to bad inside and out and the location was good for us, close to restaurants and shops which was handy but we found most of the staff to be unwilling to help most times, they either didnt speak very good english or just couldnt be bothered! The... More

Was this review helpful? Yes 1
Coffs Harbour, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at this hotel for three nights and were provided with a very small room in what seem to be lower ground floor under street level, with a window looking out to a small enclosed courtyard. With no air conditioning, a very small desk fan and no ability for a breeze to come in the window,... More

Was this review helpful? Yes
Mount Isa, Australia
Contributor
18 reviews 18 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As a single traveller this hotel was just perfect!! Comfortable King Single bed & free guest wifi....what more would you want. Wonderful customer service!!!! Bathroom was quite small but not unmanageable. And this is a great spot just near Kensington Garden Square & 2 blocks away from Bayswater Tube station ( one stop from Paddington Railway Station) also the abundance... More

Was this review helpful? Yes 1
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you very much for taking the time to write a review of Phoenix hotel. We are happy to know that you enjoyed your stay and hope to welcome you back next time you visit London! More

Kingston-upon-Hull, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Just back from another 2 day weekend stay at the Phoenix. Staff are excellent and the Hotel has retained its usual high standard that I have come to expect over the years. Manageress is one of the most helpful persons I have been in contact with when making bookings.

Was this review helpful? Yes
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for once again taking the time to write a review of Phoenix hotel. We are delighted that Phoenix hotel remains your choice of accommodation in London. It's a pleasure to welcome you back every time! More

tamworth, staffs
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have had the pleasure of staying at this hotel twice a year for many years. It is our favourite place to celebrate our birthdays by taking a theatre break, The Phoenix is the icing on the cake. The staff are friendly and professional. The welcome is warm. The beds are particularly comfortable and the rooms cosy and extremely clean.... More

Was this review helpful? Yes 1
Linda S, Assistant Manager at BEST WESTERN Phoenix Hotel, responded to this review

Thank you for your excellent review and for awarding Phoenix hotel your top score! It's always a pleasure to welcome you back to stay. More

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Additional Information about BEST WESTERN Phoenix Hotel

Address: 1 - 8 Kensington Garden Square, London W2 4BH, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Phoenix Hotel 3*
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Also Known As:
Best Western London
London Best Western
BEST WESTERN Phoenix Hotel London, England

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