This is the worst hotel I have ever stayed in. It bears absolutely no resemblence to their web page. I arrived with my 8 yr old daughter en route to Heathrow and was allocated a 3rd floor room which was horrible - dingy, cupboard sized. What carpet there is in this building is thread bare and sticks to your feet... more

Although we've been to London many times, we never had a hotel with toilets as dirty as the Royal Norfolk hotel. Our room was nice and clean, shower was ok. But when we checked out i had to go to the toilet one last time. I was sent to the toilets at the Hotel lobby. Check for yourself how they... more

We rented two rooms, one for us and one for my husband's folks. We paid 65.00 pounds a night. Not bad considering other hotels were charging 135 pounds that were not much better with no breakfast. Location was great, breakfast was ok for being included. Our room was quite spacious with King Size bed and full bath. It was rm... more

Stayed at this 'hotel' for 4 nights. As regards to location great but the buck stops there. The room 232 was on the second floor with no lift. It was small, the carpets pityful and the 'en-suite' shower was a joke. A broom cupboard. The sheets were never changed and everday dots of blood appeared on the sheets. When my... more

This hotel has tiny bedrooms and an even smaller bathroom but for a negotiated 65 Pounds per night it is good value, and bedding is clean - don't expect 5 star for that price. Continental breakfast is the same as you find at most Europe hotels and is included in the price. Yes the lift doesn't work so when we... more

Just do not stay here. Its awful value for money.. location was fine - but the room was so small that two people couldn't pass each other without backing into the bathroom. The breakfast was bad too.. everything handed to you at once including cheese single slices which tasted of rubber. The hallways were dark and dingy and the bathroom... more

On our arrival at this so called 3 star hotel after a 2.5 hour train journey,we were informed that our room was on the 3rd floor and that the lift was out of order( we have since discovered that it has been like this for at least 6 months).There was no offer of assistance with our luggage and we therefore... more

shabby, noisy, horrible carpets, small rooms, you can hardly move in them. Horrible bath room with very noisy ventilator. Everything is in need of renovation! Breakfast was terrible: white toast with depressing jam and melt cheese, you put inside a hamburger bun. more

Good points: Location, price and good travel links and the breakfast in the morning. Bad points: The staff seemed not interested at all we were lucky to get 2 words out of them, the room was very outdated and needed moderising, the bathroom itself was clean but grotty, the enamel coming of the bath, no shower screen and dampness all... more