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The Montcalm London

#15 of 1,055 Hotels in London
Certificate of Excellence
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34-40 Great Cumberland Place | Top of Park Lane, Marble Arch, London W1H 7TW, England
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The Montcalm London
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The Montcalm London
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621 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for The Montcalm London
See the most recent reviews
Ipswich, United Kingdom
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My friend and I stayed at this hotel in March 2015.We were looking for a luxury hotel with a nice gym and spa so we paid the price suggested .It was expensive but we were OK with it because we expected a fantastic stay for this price. When we arrived I felt the lobby was not as big as I... More 

Was this review helpful? Yes 1
Ely
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

We chose The Montcalm for a special 21st birthday celebration for my daughter and her boyfriend and it could not have been better. The staff are friendly, warm and highly professional. A room upgrade to a suite was a lovely gesture and much appreciated. A wonderful hotel with amazing service which is in a great location. Highly recommended - go... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear AnonymousEly, Thank you for choosing to stay at The Montcalm Hotel and for your complimenting feedback following your stay with us. We are very pleased that the team at The Montcalm helped to make your daughter 21st birthday special and to read that your stay was highlighted by the warm and professional service delivered by team This will serve... More 

Kuwait, Al Kuwayt, Kuwait
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Currently staying at the MontCalm in London, great hotel, very friendly staff and helpful. Club Room is great for couples, and I do like the office section of the room, as it is all that you need to work on your computer and charge you mobile phone. Place looks very old fashioned but the rooms are quite high tech, iPads... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Nawaf A, Thank you for your review following your recent stay at The Montcalm, I am pleased that you had an enjoyable stay with us and to read that you found the staff friendly and helpful. My head housekeeper is extremely sorry about your comments regarding the room not cleaned to appropriate standards on the first day, she has... More 

Maidstone, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed here for one night for my's 40th birthday. Were upgraded to a suite, and had complementary champagne in the room for our arrival. Excellent customer service, staff were polite, very friendly and helpful. Room was excellent, lovely showers and bath fittings. Bed huge and comfortable. Excellent stay for us. Would love to stay again.

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Stuart D, Thank you for your fantastic review following you recent stay at The Montcalm. I am delighted that you chose the Montcalm to celebrate your 40s birthday and to read how much you enjoyed it. We are very pleased that the customer service was excellent and to hear that you found the staff polite, friendly and helpful. Your... More 

Abu Dhabi, United Arab Emirates
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Amazing location ! amazing staff ! amazing service ! Everything in this hotel is perfect and I would like to send my special regards to Janine Mallia the guest experience manager who made our stay in the hotel woooooow!!! And of course I will not forget the door man Alex who was so friendly and helpful.My recommendation to any one... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Walid A, Thank you so much for your review following another stay at The Montcalm Hotel. I am thrilled to hear that you had an amazing stay here at The Montcalm. I have shared you fantastic comments with the whole team and in particular with our experience manager Janine and our doorman Alex Thank you once again for having... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

This is the second time we came here now to the Montcalm. I decided to treat my grandchildren to an afternoon teddy bears treat for the Easter holidays. The staff on duty were very friendly from The concierge, right through. However, this is not my idea of a five star hotel but the friendly staff compensates for that. The room... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Lorna Divine E, Thank you so much for your review following another stay at The Montcalm Hotel. It delighted to hear that you come back to stay with us and to hear that you found the all the staff very friendly. I am sorry to hear about that there were no Elemis present with the bathroom I have shared... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed from Mon 06.04.15 - Wed 08.04.15 for my wife's birthday. Hotel staff were polite and helpful. Service fantastic. Upgraded on arrival, which was brilliant, booked though laterooms and we gave a reason for the nature of our stay, which might have helped with room upgrade. Breakfast very good, lots of variety if a little a little expensive. Spa... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear JasonF1602, Thank you very much for staying with us at The Montcalm Hotel and for sharing such wonderful feedback. I am delighted that you chose the Montcalm to celebrate your wife’s birthday and to learn that you found the staff helpful and the service fantastic, I am also pleased that the team was able to make the birthday more... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights, with wife & daughter in WOW suite - WOW by name WOW by experience, staff great, Janine thxs for the attention to detail. try the champagne bar - fantastic cocktails. Spa very good, overall recommend this hotel, perfectly located just off Marble Arch for sightseeing & using as base to explore city.

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear prash d, Thank you very much for you great review following you recent stay at The Montcalm. It gives me great pleasure to learn that you enjoyed your stay with us in one of our WOW suites. Your warm comments about the professional service are much appreciated and I will serve as encouragement for the entire team. Your compliments... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Once again a great stay with my daughter. I've stayed here twice before and each time the service improves. Rooms are spotless, staff efficient, polite and always ready to help. Even got cupcakes with sugar paper toppings with an image of Frozen, my daughters favorite movie! BreaKfast buffet can do with a more inviting display, however overall good. All I... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Maria S, Thank you for your generous review of your recent experience with us at The Montcalm Hotel. We truly appreciate your complimenting feedback on the prime location of the hotel and the warm service we are so proud to deliver to our guests. It is very rewarding for the entire team to hear that the combination of our... More 

Cleobury Mortimer, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Well located hotel near to Marble Arch and Park Lane Q Car Parking. On arrival staff were very welcoming during checking in process. Luggage was taken to our room during check in. We were accompanied to our room and shown the amenities which included coffee, tea, water and a fresh bowl of fruit. The room was very clean. At breakfast... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear 754Roger48, Thank you so much for your review following another stay at The Montcalm Hotel. It pleased that you found the hotel well located, with Oxford Street and Hyde Park only few steps away it is ideal for both leisure and business guests. I am delighted that you enjoyed your stay with us and to read that you found... More 

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