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The Montcalm London

#12 of 1,050 Hotels in London
Certificate of Excellence
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34-40 Great Cumberland Place | Top of Park Lane, Marble Arch, London W1H 7TW, England
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The Montcalm London
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The Montcalm London
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661 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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There are newer reviews for The Montcalm London
See the most recent reviews
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

After a fantastic stay at the Montcalm at the Brewery when we got engaged my partner and I decided to stay at the Montcalm Marble Arch for the London part of our wedding, and I am so glad we did. Upon checking in the guest services manager Laura came to reception to greet us. We had been upgraded to a... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Vicky M, Thank you so much for your fantastic review following your recent stay at The Montcalm Hotel and for choosing us to spend a wedding night. I was delighted to know that you had fantastic time with us and the team, especially our guest experience manager Laura, exceeded your expectations. Thank you for your kind recommendations and we... More 

Horsham, United Kingdom
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I booked a king executive club room to celebrate my hubbies birthday which included breakfast and 24/7 access to the club lounge/free coffee/drinks/nibbles etc. I booked using the hotel's own website (as after much online shopping around this proved significantly cheaper - c£360). We were very warmly welcomed and promptly upgraded to the 'WOW suite' which very much lived up... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Louise T, Thank you so much for your wonderful review and lovely comments following your recent stay at The Montcalm Hotel. I am thrilled to hear that you enjoyed your hubby’s birthday with us and thank you lovely comments about the customer service for the details descriptions of our facilities. I hope I have the opportunity to welcoming you... More 

Bournemouth, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

My wife and I stayed at the Montcalm on the 16/17th May. We were welcomed with an upgrade to the junior suite and lavished with flowers and champagne in our room, along with Happy Birthday spelt out in rose petals on the four poster bed. Laura looked after us and she was amazing, as were all the staff in the... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Mass D, Thank you for sharing your wonderful review and for choosing The Montcalm to celebrate your birthday with us. I am delighted that you had a fantastic time with us and to read how much the team and especially Laura our Guest Experience Manager exceed your expectation. I am also thrilled to read how much you enjoyed the... More 

Northallerton, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

I have stayed at many hotels around the world, but I really have to say this is one of the best! From the moment we walked in the door to the moment we left the staff were 1st class! Nothing was a problem at all. The guest relationship Manager was something else - she event went to Selfridges and bought... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear claire r, Thank you so much for your wonderful review and lovely comments following your recent stay at The Montcalm Hotel, I am delighted that that you enjoyed your stay with us and thank you for the details descriptions of our facilities and location. I have shared your kind comments with all the team and I know this means... More 

1 review
4 of 5 stars Reviewed 1 week ago

Love the central location around Marblearch. arrival was ok, but the morning after was awesome from the moment we met Janine-the manager. She really rolled out the red carpets for us. complimentary bathrobes, champagne, chocolates, spa treatment etc etc. Theres some montcalm exclusive club thingy near the top floor-thats the place you want to be. Great experience, I and wifey... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Gabriel E, Thank you for you great review following your recent stay at The Montcalm Hotel. I am delighted to hear that you enjoyed your stay with us and also for the great comments about Janine our Guest Experience Manager, she is a very valuable member of our team and it means a great deal to her that her... More 

Gothenburg, Sweden
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was very good. The staff was very accommodating! When they heard that we were in London to celebrate my mother´s 70th birthday they arranged with champange in the room at our arrival and a birthday cake! On the bed there was rose peddles that read Happy Birthday. A very nice surprise! There was no problem to get a... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Maria A, Thank you for your great comments following your recent stay at The Montcalm Hotel. We do strive to achieve a meet and exceed guest’s expectation and I am delighted that the team was able to make your mother 70th birthday even more special. Thank you for mentioning our breakfast, I have shared you feedback with our head... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

I booked last minute as a romantic night away and I'm very glad I did. Upon checking in I was warmly greeted and instantly upgraded from a deluxe room to a suite over looking the front of the hotel. The manger and receptionist had 10/10 customer service skills, I cannot highlight that enough. Upon opening the door of my Park... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Bambini_Bikini87, Thank you so much for your wonderful review and lovely comments following your recent stay at The Montcalm Hotel. I am delighted that your romantic night away was a success and we are able to upgrade you to one of you Park Lane Suites. I have shared your great feedback with the whole team here, I am proud... More 

London
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

A friend and I visited Montcalm for a Spa and lunch experience. We found it tricky to book, and were offered a date in six weeks time. Having now seen the size of the Spa I can understand why. It's not the largest of facilities, but the reservations were managed in such a way that it didn't feel busy offering... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Karl_n_Cas, Thank you for your review on your recent visit to the Spa at The Montcalm. We are pleased that we had a pleasant experience in the SPA and also to hear that the lunch in our restaurant was excellent. Thank you again for recommending the hotel and I hope I have the pleasure to welcoming at the Montcalm... More 

UK
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband took me for a surprise visit to the Montcalm marble Arch in London.Wow is all I can say, what an amazing weekend. We were met by Laura Johannson an amazing lady who couldn't do enough for us. My husband now informs me that the night before we were due to arrive at the Montcalm. Laura had emailed him... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear theduchess0, Thank you for sharing your wonderful review and for choosing The Montcalm to celebrate your 60th Birthday with us. I am delighted that you had a fantastic time with us and the team, especially Laura our Guest Experience Manager exceed your expectation. I am also thrilled to read how much you enjoyed the amenities, the ipad and the... More 

Oxford, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We decided to make the most of our visit for the Spa Day and so booked to stay overnight in a Junior Suite. We could not have been made more welcome - it was a fabulous day. The hotel is immaculate, accommodation spacious & comfortable, Spa very relaxing and with fitness facilities too. Food was superb. We will certainly be... More 

Was this review helpful? Yes 1
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Judy E, Thank you for taking the time to share your great review on Trip Advisor following you recent stay at The Montcalm. I am thrilled that you had such a wonderful time in our hotel and you were able to make use of the SPA and restaurant. It is absolutely our pleasure to look after all the wonderful... More 

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