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The Montcalm London

#12 of 1,052 Hotels in London
Certificate of Excellence
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34-40 Great Cumberland Place | Top of Park Lane, Marble Arch, London W1H 7TW, England
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The Montcalm London
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734 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Brighton, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is truly five star in everything they do. We stayed here for my girlfriends birthday as we wanted to explore London like tourists and this is a great base to do just that. The hotel staff are amazing, when we checked-in we were taken to our rooms by a lovely member of staff who asked us in the... More 

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Dubai
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The hotel is located very close to Marble Arch in a quiet neighborhood. Very pleasant ambience, rooms are modern and well designed. The breakfast was very good with a good selection. The staff is very pleasant and helpful, from the bell boy to the front desk staff to the trainees to the waiters and the managers. They genuinely want to... More 

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London, United Kingdom
5 of 5 stars Reviewed 4 days ago NEW

Thank you so much – I wanted a great night in London, it was my 60th birthday! The last time I stayed in the Montcalm was my honeymoon - 39 years ago! It did not disappoint. The staff made my stay really special, I can not thank them enough. Janine (The Guest Experience Manager) was a star!!! - she did... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Gillian522, Thank you for fantastic review following your recent stay at The Montcalm Hotel. I am delighted to that you have come back to stay with us and to hear that once again we have met and exceeded your expectation. Thank you for recommending the hotel to your friends and family. We look forward to welcoming you back at... More 

Stratford-upon-Avon, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

So central, such a warm welcome, great rooms and great service. Yes its expensive but it is July and the staff really do allocate you the best room or suite they can. A super (but small) spa offers 5* relaxation and a well equipped gym.

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Francesco S, General Manager at The Montcalm London, responded to this review

Dear j0br0, Thank you for your fantastic review following your recent stay at The Montcalm. It is a great pleasure that you had a very enjoyable stay and to read that you found both room and service great. Thank you also for mentioning the location, with London most famous shopping street and Hyde Park only minutes away the hotel is... More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

The afternoon tea we had at the elegant surroundings of the Montcalm London Hotel was by far the favorite experience that my Brazilian family had in London. Doubtless the experience was made very special due the VIP treatment we had by the warming and attentive service of the waiters provided by Michelangelo and the adorable Viola who made us feel... More 

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Francesco S, General Manager at The Montcalm London, responded to this review

Dear DadinhaBueno, Thank you for your review on your recent visit at The Montcalm. We are delighted that you enjoyed your afternoon tea with us and thank you for your kind words about the staff. I hope I have the pleasure to welcoming at the Montcalm Hotel in the near future. Kind regards, Francesco Sardelli Hotel Manager More 

Limassol,CYPRUS
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Although we have originally booked a deluxe triple room at the nearby "The Marble Arch London" hotel,we were upgraded to a junior suite at "The Montcalm" hotel due to my mother's mobility issues,which exhibits the professionalism and great interest of the hotel's management and staff in such sensitive matters!The staff were friendly,polite and capable in meeting our needs.The location of... More 

Was this review helpful? Yes 1
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Panayiotis-Michelina, I am delighted to read your review following your recent stay with us and to read that the team was able to upgrade you to Montcalm Hotel and allocated a junior suite to meet the needs of your specific needs. Thank you for mentioning the location, with Oxford Street, Bond Street and Hyde Park only minutes away the... More 

Truro, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

This has got to be one of the best, professional, luxurious hotels I have ever stayed at. The staff were beyond helpful and always smiling and assisting as much as possible! On arrival I was greeted with many of smiles and staff welcoming myself through. The room was superb to say the least, very welcoming and clean and full of... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Josh W, Thank you for your fantastic review following your recent stay at The Montcalm Hotel. I am thrilled that you had an amazing stay with us and to read how much you enjoyed the facilities and the service provided by the entire team. We hope to have the opportunity to welcoming you back at The Montcalm Hotel in... More 

Haifa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was our second stay at Montcalm, but will not be the last. A top class hotel with exceptional personal approach and service. It is like coming home. Guest Experience managers Laura Johansson and Janine Mallia couldn't do enough to make the stays enjoyable, and to help with problems. All the staff, from the front desk to the dining room... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Pearl809, Thank you for taking the time to write a review following another stay at the Montcalm London. As regular and much-valued guests, it is particularly important for us to receive your feedback as it helps us to develop the services and facilities that we provide. I am therefore thrilled that we once again met your expectations. Thank you... More 

New Delhi, India
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Wanted to be near Marble Arch / Oxford area and this is the most perfect hotel in that area. We were getting a good rate and hence chose this property on booking.com. But was pleasantly surprised at the quality of the property & the excellent level of service! The location is in the heart of the oxford, hyde park, marble... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Chetan J, Thank you for taking the time to write a review following your recent stay at the Montcalm London. I am delighted with your review and to ready how much you enjoyed the facilities, the room and the fantastic service. I have shared your compliments with the all team and they are all delighted with your amazing feedback.... More 

Berkshire
2 reviews
5 of 5 stars Reviewed 1 week ago

Wonderful hotel. Would definitely return. Club room rate is expensive but the extras which included access to the club lounge for complimentary drinks and nibbles was a terrific bonus. The room was well appointed and very comfortable. We were celebrating 20 years wedding anniversary and no trouble was spared. Our bed was covered in rose petals, we were given a... More 

Was this review helpful? Yes
Francesco S, General Manager at The Montcalm London, responded to this review

Dear Purdie66, Thank you for your brilliant review following your recent stay at The Montcalm. First of all I would like to renew my congratulation to both of you on your 20th wedding anniversary and I am pleased that you chose us to celebrate such an important day. I am delighted that you enjoyed your stay with us and to... More 

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Staying in Marylebone

Neighborhood Profile
Marylebone
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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