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The Montcalm London

5.0 of 5
34-40 Great Cumberland Place | Top of Park Lane, Marble Arch, London W1H 7TW, England
Hotel amenities
Ranked #89 of 1,068 hotels in London
4.5 of 5 stars 406 Reviews
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406 reviews from our community

What travelers say about this hotel
  • Marble arch(35)
  • Oxford street(23)
  • Very nice(19)
  • Star hotel(17)
  • Afternoon tea(15)
  • Great location(14)
  • Hyde park(13)
  • Club lounge(10)
  • Flat screen TV(9)
  • Staff were friendly(6)
Traveler rating
    253
    85
    27
    28
    13
Only show reviews for Family (56) | Couples (179) | Business (88)
Date Rating
jamesh1000000
Leeds
Contributor
12 reviews
5 of 5 stars Reviewed February 6, 2012 NEW

Stayed here for one night at the weekend, before we set off I emailed the staff asking if we could have an early check in due to trainarriving mid morning. When we arrived at the hotel not only did we get an early check in but also a free upgrade which was nice :) Room was very nice, nothing to... More

Was this review helpful? Yes
Sabine Altschaeffl, General Manager at The Montcalm London, responded to this review
February 9, 2012

Dear Guest, Thank you for your feedback. We appreciate your comments and feel very proud that the team at The Montcalm were able to meet your expectations and that you loved the hotel. The chef is delighted with the positive feedback on the food and joins me in thanking you. We look forward to welcoming you back at the Montcalm... More

rover75golf
Newcastle upon Tyne, United Kingdom
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed February 3, 2012 NEW

Booked on a last minute site, wasn't sure about hotel but it was great, nice rooms, good location,the most helpfully staff I have ever had in a hotel in London. Food in general was excellent if somewhat highly priced but they do take taste card bookings so dinner and drinks worked out at only £36 per head which for london... More

Was this review helpful? Yes
Sabine Altschaeffl, General Manager at The Montcalm London, responded to this review
February 9, 2012

Dear rover75golf, Thank you for your feedback. We appreciate your comments and feel very proud that the team at The Montcalm were able to meet your expectations and that you loved the hotel. We look forward to welcoming you back at the Montcalm soon. Kind Regards Sabine Altschaeffl General Manager More

somerville515
Torquay, United Kingdom
Senior Reviewer
9 reviews
9 helpful votes
5 of 5 stars Reviewed February 2, 2012

Sayed one night in a club room and the hotel is great. The Plus Points: 1.Great Staff - a first for me for a London Hotel - so polite and cheerful ! 2. Location - seconds from marble arch and park lane 3. Value for money - good size rooms for London 5. Lots of extras in the room plus... More

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Sabine Altschaeffl, General Manager at The Montcalm London, responded to this review
February 9, 2012

Dear Somerville515, Thank you for your feedback. We appreciate your comments and feel very proud that the team at The Montcalm were able to meet your expectations and that you loved the hotel. We have taken on board your comments regarding some information not provided upon check-in; we shall strive to overcome this. We look forward to welcoming you back... More

Thistle2708
2 reviews
5 of 5 stars Reviewed February 1, 2012

We've stayed at the Montcalm a handful of times now and we're never disappointed. It's a lovely hotel - staff are very friendly. Breakfast delicious. Very good service too. They knew it was my birthday and really spoilt me- will be booking up soon to go back! More

Was this review helpful? Yes
Sabine Altschaeffl, General Manager at The Montcalm London, responded to this review
February 9, 2012

Dear Thistle2708, Thank you for your feedback. We appreciate your comments and feel very proud that the team at The Montcalm were able to meet your expectations and that you loved the hotel. I am delighted to know you have stayed with us a few times already and we would love that The Montcalm should be your home away from... More

tillyBurnley
Burnley
2 reviews
5 of 5 stars Reviewed February 1, 2012

This was our first visit to London and the Hotel didn't disappoint. The staff were courteous, friendly and helpful. Nothing was too much trouble. The interior is opulent but modern and the aromas, as you enter, were fabulous. A truly memorable experience at an affordable price in the centre of London. More

Was this review helpful? Yes
Sabine Altschaeffl, General Manager at The Montcalm London, responded to this review
February 9, 2012

Dear tillyBurnley, Thank you for your feedback regarding your recent stay with us. We appreciate your comments and feel very proud that the team at The Montcalm were able to meet your expectations and that you loved the hotel. We look forward to welcoming you back at the Montcalm in the near future. Kind Regards Sabine Altschaeffl General Manager More

NaumT
Moscow
Contributor
15 reviews
3 helpful votes
5 of 5 stars Reviewed January 31, 2012

I stayed here recently, got a good deal via booking.com. Was really suprised at the price and the quality. Staff is very nice, very helpful. Location worked great for our meetings. Didnt order room service, so cant comment on the food. But the room was great, quiet, clean, comfortable. Definitely would recommend this place. More

Was this review helpful? Yes
Sabine Altschaeffl, General Manager at The Montcalm London, responded to this review
February 9, 2012

Dear NaumT Thank you for your feedback. We appreciate your comments and feel very proud that the team at The Montcalm were able to meet you expectations and that you loved the hotel. Do try out the food during your next visit and we are certain you will be pleased. We look forward to welcoming you back at the Montcalm... More

SpunkJim
Glasgow, United Kingdom
2 reviews
1 helpful vote
1 of 5 stars Reviewed January 30, 2012
1
person found this review helpful

Upon arriving at the Moltcalm I thought that it was lovely. Unfortunately I quickly discovered that my room wasn't cleaned properly by stepping in a patch of wet carpet. I called reception to ask for another room as there was a 'sick like' substance on my carpet. I was asked to come to reception with my luggage. Upon arrival at... More

Was this review helpful? Yes
Sabine Altschaeffl, General Manager at The Montcalm London, responded to this review
February 9, 2012

Dear Guest, Thank you for your feedback regarding your recent stay with us. We appreciate your comments; we at The Montcalm take our guest feedback as paramount to our success and work on them as far as possible. Please accept my apologies for the inconvenience caused during your stay with us. I can assure you that all points have been... More

Covbry
Daventry, United Kingdom
1 review
1 helpful vote
5 of 5 stars Reviewed January 30, 2012
1
person found this review helpful

We had in fact booked at a different hotel, but due to 'maintenance issues' (I suspect double-booking more likely) we received a phone call to explain that we'd been relocated to the Montcalm. I'm actually pretty pleased this happened - the hotel itself was smashing, with quality rooms, quality staff and quality service making it a quality experience. Due to... More

Was this review helpful? Yes
Sabine Altschaeffl, General Manager at The Montcalm London, responded to this review
February 9, 2012

Dear Guest, Thank you for your feedback. We appreciate your comments and feel very proud that the team at The Montcalm were able to meet you expectations and that you loved the hotel. We look forward to welcoming you back to the Montcalm. Kind Regards Sabine Altschaeffl General Manager More

chauntel
lincolnshire
Reviewer
3 reviews
3 helpful votes
5 of 5 stars Reviewed January 23, 2012
3
people found this review helpful

Stayed at the Montcalm last weekend and had a wonderful stay. The staff were very friendly and extremely helpful, nothing was too much trouble. The hotel itself is very luxurious, rooms spacious and everything you need is there. The location is perfect for exploring London, a tube station and main line staion nearby, and a car park is situated just... More

Was this review helpful? Yes
Sabine Altschaeffl, General Manager at The Montcalm London, responded to this review
February 8, 2012

Dear Guest, Thank you for your feedback. We appreciate your comments and feel very proud that the team at The Montcalm were able to meet you expectations and that you loved the hotel. We look forward to welcoming you back at the Montcalm. Thanks Kind Regards Sabine Altschaeffl General Manager More

Nrb369
1 review
1 helpful vote
5 of 5 stars Reviewed January 20, 2012
1
person found this review helpful

Stayed at the Montcalm on new years eve 2011. The Hotel is very impressive & has a wow factor, very helpful & friendly staff. Rooms are fantastic with lots of space. Parking very convenient as car parking outside hotel & covered car park opposite & close to marble arch, Oxford street. Fantastic hotel & we would stay there again &... More

Was this review helpful? Yes
Sabine Altschaeffl, General Manager at The Montcalm London, responded to this review
February 8, 2012

Dear Guest, Thank you for your feedback. We appreciate your comments and feel very proud that the team at The Montcalm were able to meet you expectations and that you loved the hotel. We look forward to welcoming you back at the Montcalm. Thanks Kind Regards Sabine Altschaeffl General Manager More

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The Montcalm London Also Known As

  • Montcalm Nikko Hotel London
  • London Montcalm Nikko Hotel
Address: 34-40 Great Cumberland Place | Top of Park Lane, Marble Arch, London W1H 7TW, England

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The Montcalm London
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