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The Montcalm London

5.0 of 5 34-40 Great Cumberland Place | Top of Park Lane, Marble Arch, London W1H 7TW, England
#16 of 1,054 Hotels in London
345 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
The Montcalm London
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The Montcalm London
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345 reviews from our community

Traveler rating
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    15
    2
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed at The Montcalm for a week. Everything was great and the hotel's location is very interesting (Marble Arch): we visited London only by foot! We recommend this hotel and hope to back to London soon.

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Cambridgeshire, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

After booking online and speaking to the booking team on the phone for some questions, the customer service aspect was fantastic, this was further confirmed by a welcoming email from the Guest Experience Manager, Laura, who took time to personally contact us about our arrival. On arrival everyone from the doormen, reception, concierge and general staff (cleaning and assisting guests)... More

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Contributor
14 reviews 14 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for 5 nights. This boutique hotel itself is welcoming, as are all the staff. The whole hotel is tastefully decorated. Rooms are spacious for city accommodation. Large comfortable bed, with different pillow options. We received a free upgrade so enjoyed a Nespresso coffee, robe & slippers, lovely bathroom products and a funky feature in the bathroom which... More

Was this review helpful? Yes 1
Paris, France
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel really worths its money, the spa is beautiful and the location central, the staff very kind and helpful and a special thank you to daisy slavkova who really made this stay unforgetable.i would recommend it to a young couple like us .

Was this review helpful? Yes 1
MontcalmMarbleArch, Guest Relations Manager at The Montcalm London, responded to this review

Dear Chris T, Thank you for taking the time to write this review. Daisy was thrilled to read your kind words and she sends her best regards. As a team we strive to consistently create a fantastic atmosphere fit for guests of all ages and all walks of life. I do hope to have the pleasure of meeting you on... More

Rye, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is going to be short and sweet because there isn't any fault to find really. If I had to give a minus on anything it would be ware and tear on some of the furniture/furnishings in the room but that's all. Everything else was excellent!!!!!!!!!!!!!!!!!!!!

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Leics
Contributor
12 reviews 12 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Montcalm for 1 night after the Radio 2 Festival in a Day. The location is superb and from the minute we arrived until we checked out, nothing was too much trouble for the staff. The room was luxurious ( double deluxe) and the bed was so comfortable. We spent a couple of hours in the lovely... More

Was this review helpful? Yes 1
MontcalmMarbleArch, Guest Relations Manager at The Montcalm London, responded to this review

Dear Jok, Thank you for the wonderful review to which I am delighted to read that your experience with us was a great one! I am glad you found our rooms comfortable and you enjoyed our spa facilities. Did you have time to try one of our treatments? Possibly next time, I highly recommend the Aroma Therapy Massage it is... More

Cambridgeshire
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Having stayed in many wonderful hotels worldwide, yet to find a hotel that is the complete package. Starting from our first experience with the Montcalm reservation team it just got better and better. Welcoming attentive staff, every attention to detail thought of and delivered. As it was birthday celebration, was overwhelmed by the surprise upgrade given to Presidential Suite, rose... More

Was this review helpful? Yes 1
MontcalmMarbleArch, Guest Relations Manager at The Montcalm London, responded to this review

Dear Eileen S, Thank you very much for sharing this glowing review regarding your recent stay with us. I am thrilled to hear that from start to finish we have exceeded your expectations in every possible way especially as you were celebrating such a special occasion. We always strive to create unforgettable experiences for our guests and I could not... More

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

We were transferred to the Montcalm as our hotel in Shaftsbury avenue had room problems with water(suspect overbooked!). We were glad as the Montcalm was beatiful. Modern, all the facilities you would expect and located in an unassuming position, just along from the Marble Arch itself. You would not guess from outside the range of failities avilable. Rooms well served... More

Was this review helpful? Yes
MontcalmMarbleArch, Guest Relations Manager at The Montcalm London, responded to this review

Dear John O, We greatly appreciate you for taking your valuable time to share your delightful review. I am pleased to hear that we managed to turn you stay around and that you were pleasantly surprised by our modern facilities and our attentive service which contributed to a wonderful stay. On behalf of Anca and the entire Montcalm team, I... More

Oxford, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Where to start with this hotel?! I had an email from the very accommodating and efficient Laura (quest experience manager) about a week before hand to ask what room fragrance and pillow selection myself and my partner would like and if we had any special requests to cater for. The efficiency did not stop there. When we arrived in the... More

Was this review helpful? Yes 1
MontcalmMarbleArch, Guest Relations Manager at The Montcalm London, responded to this review

Dear pristinechaos, On behalf of Greg and rest of our team here at the Montcalm I would like to thank you for taking your time to share your recent experience with us. It is delightful to hear that you felt welcomed and well looked after even before your arrival and throughout your stay with us. With personalised service and attention... More

Newcastle upon Tyne
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Our second visit to the Montcalm was posibly even better than the first!! (did not think I would ever say that). Sometimes you 'go back' to a place and may be disappointed. Not a bit of it. Their Customer Service attitude exceeds anything I have ever come across and I have worked in Service Sector industries all my working life.... More

Was this review helpful? Yes 1
MontcalmMarbleArch, Guest Relations Manager at The Montcalm London, responded to this review

Dear Pamela H, Thank you very much for sharing this glowing review in TripAdvisor. I am delighted to hear that we were able to exceed your expectations also on this occasion and that the personalised service we provide contributed to a wonderful stay. It was truly a pleasure to share your feedback with our team, who highly appreciated your praises.... More

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Additional Information about The Montcalm London

Address: 34-40 Great Cumberland Place | Top of Park Lane, Marble Arch, London W1H 7TW, England
Location: United Kingdom > England > London > Marylebone
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Montcalm London 5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, WHM Global Ltd., Priceline, Orbitz, Travelocity, Cheap Tickets, Venere, Tingo, Montcalm Hotel (London) Ltd & Precis Properties Ltd, Agoda, TripOnline SA, EasyToBook, Odigeo and Otel so you can book your The Montcalm London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Montcalm London Hotel London
Montcalm Nikko Hotel London
London Montcalm Nikko Hotel
The Montcalm London England

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