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The Montcalm London

5.0 of 5 34-40 Great Cumberland Place | Top of Park Lane, Marble Arch, London W1H 7TW, England
#16 of 1,054 Hotels in London
343 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
The Montcalm London
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The Montcalm London
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343 reviews from our community

Traveler rating
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    15
    2
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67
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
Cambridgeshire, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

After booking online and speaking to the booking team on the phone for some questions, the customer service aspect was fantastic, this was further confirmed by a welcoming email from the Guest Experience Manager, Laura, who took time to personally contact us about our arrival. On arrival everyone from the doormen, reception, concierge and general staff (cleaning and assisting guests)... More

Was this review helpful? Yes
Contributor
14 reviews 14 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for 5 nights. This boutique hotel itself is welcoming, as are all the staff. The whole hotel is tastefully decorated. Rooms are spacious for city accommodation. Large comfortable bed, with different pillow options. We received a free upgrade so enjoyed a Nespresso coffee, robe & slippers, lovely bathroom products and a funky feature in the bathroom which... More

Was this review helpful? Yes 1
Paris, France
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel really worths its money, the spa is beautiful and the location central, the staff very kind and helpful and a special thank you to daisy slavkova who really made this stay unforgetable.i would recommend it to a young couple like us .

Was this review helpful? Yes 1
Leics
Contributor
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Montcalm for 1 night after the Radio 2 Festival in a Day. The location is superb and from the minute we arrived until we checked out, nothing was too much trouble for the staff. The room was luxurious ( double deluxe) and the bed was so comfortable. We spent a couple of hours in the lovely... More

Was this review helpful? Yes 1
Cambridgeshire
1 review
5 of 5 stars Reviewed 6 days ago NEW

Having stayed in many wonderful hotels worldwide, yet to find a hotel that is the complete package. Starting from our first experience with the Montcalm reservation team it just got better and better. Welcoming attentive staff, every attention to detail thought of and delivered. As it was birthday celebration, was overwhelmed by the surprise upgrade given to Presidential Suite, rose... More

Was this review helpful? Yes 1
MontcalmMarbleArch, Guest Relations Manager at The Montcalm London, responded to this review

Dear Eileen S, Thank you very much for sharing this glowing review regarding your recent stay with us. I am thrilled to hear that from start to finish we have exceeded your expectations in every possible way especially as you were celebrating such a special occasion. We always strive to create unforgettable experiences for our guests and I could not... More

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

We were transferred to the Montcalm as our hotel in Shaftsbury avenue had room problems with water(suspect overbooked!). We were glad as the Montcalm was beatiful. Modern, all the facilities you would expect and located in an unassuming position, just along from the Marble Arch itself. You would not guess from outside the range of failities avilable. Rooms well served... More

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MontcalmMarbleArch, Guest Relations Manager at The Montcalm London, responded to this review

Dear John O, We greatly appreciate you for taking your valuable time to share your delightful review. I am pleased to hear that we managed to turn you stay around and that you were pleasantly surprised by our modern facilities and our attentive service which contributed to a wonderful stay. On behalf of Anca and the entire Montcalm team, I... More

Oxford, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Where to start with this hotel?! I had an email from the very accommodating and efficient Laura (quest experience manager) about a week before hand to ask what room fragrance and pillow selection myself and my partner would like and if we had any special requests to cater for. The efficiency did not stop there. When we arrived in the... More

Was this review helpful? Yes 1
MontcalmMarbleArch, Guest Relations Manager at The Montcalm London, responded to this review

Dear pristinechaos, On behalf of Greg and rest of our team here at the Montcalm I would like to thank you for taking your time to share your recent experience with us. It is delightful to hear that you felt welcomed and well looked after even before your arrival and throughout your stay with us. With personalised service and attention... More

Newcastle upon Tyne
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Our second visit to the Montcalm was posibly even better than the first!! (did not think I would ever say that). Sometimes you 'go back' to a place and may be disappointed. Not a bit of it. Their Customer Service attitude exceeds anything I have ever come across and I have worked in Service Sector industries all my working life.... More

Was this review helpful? Yes 1
MontcalmMarbleArch, Guest Relations Manager at The Montcalm London, responded to this review

Dear Pamela H, Thank you very much for sharing this glowing review in TripAdvisor. I am delighted to hear that we were able to exceed your expectations also on this occasion and that the personalised service we provide contributed to a wonderful stay. It was truly a pleasure to share your feedback with our team, who highly appreciated your praises.... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband booked us a one night stay here to celebrate my 30th birthday. From the moment he phoned to book it he was impressed, he was asked if it was a for a special occasion to which he explained it was for my birthday and that I was 7months pregnant. Within minutes he received an email from Daisy explaining... More

Was this review helpful? Yes 1
MontcalmMarbleArch, Guest Relations Manager at The Montcalm London, responded to this review

Dear James and Natalie, On behalf of Daisy, Anca and the rest of our team here at the Montcalm, thank you so much for sharing this wonderful review. We are ever so happy that 30th birthday celebration with us was an unforgettable experience and that you were well looked after the entire stay. I am delighted to hear that our... More

Venice, Italy
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stay for the first time at The Montcalm Hotel,and we have got really a fantastic experience.Very convenient on location:near Hyde Park,near the most popular shopping and crowded streets but enough on the side street for get really a quiet feeling.Great customer service from the desk,reception hall, rooms....Everything you could thing you needed will be come true.The Staff will make... More

Was this review helpful? Yes 1
MontcalmMarbleArch, Guest Relations Manager at The Montcalm London, responded to this review

Dear Tiziano, Thank you very much for sharing this fantastic review on TripAdvisor. I could not be happier to hear that we exceeded your expectation in all aspects of the stay. We do our best to make sure our guests are well taken care of from the beginning of they stay until the very end. I completely agree that our... More

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Additional Information about The Montcalm London

Address: 34-40 Great Cumberland Place | Top of Park Lane, Marble Arch, London W1H 7TW, England
Location: United Kingdom > England > London > Marylebone
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Montcalm London 5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, WHM Global Ltd., Orbitz, Priceline, Travelocity, Cheap Tickets, Venere, Tingo, Montcalm Hotel (London) Ltd & Precis Properties Ltd, Agoda, EasyToBook, TripOnline SA, Odigeo and Otel so you can book your The Montcalm London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Montcalm London Hotel London
Montcalm Nikko Hotel London
London Montcalm Nikko Hotel
The Montcalm London England

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