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Pullman London St Pancras

#102 of 1,049 Hotels in London
Certificate of Excellence
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100 - 110 Euston Road, London NW1 2AJ, England (Formerly Novotel)
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Pullman London St Pancras
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Pullman London St Pancras
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3,429 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brussels, Belgium
Top Contributor
58 reviews 58 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed today NEW

One of our best hotel stays in a long time. The front desk were very efficient and you never had to wait. The room was very large, clean and quiet considering the busy location it is in. The breakfast was superb! You had great choice at the buffet and the staff were very attentive. There was also a nice atmosphere... More 

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Bellevue, Washington
1 review
5 of 5 stars Reviewed yesterday NEW

A delightful 7-night stay in London. I had a spacious, sparkling-clean room, comfortable bed and useful amenities - but the real reason for this glowing review is the hotel employees: without exception, everyone goes above and beyond expectations of someone in her/his position. They are of course friendly somehow anticipated my needs and provided them to me before I asked.... More 

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Sydney
Top Contributor
93 reviews 93 reviews
24 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Loved this hotel. Stayed for 3 nights whilst travelling in UK. We visit London regularly and try out different hotels - this one is my new favourite. Arrived at 10am to leave bags - told my room was ready if I would like to check in straight away - check in was a breeze - the attendant actually asked if... More 

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Papindi, Thank you for your kind review, I am delighted that you enjoyed your stay with us and hope to welcome you back again. With warm regards, Faith Johnston Guest Experience Manager More 

Colombo, Sri Lanka
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed for one night and thoroughly enjoyed our time at the Pullman. The entrance is relatively discreet (away from the main Euston Road) and you are greeted with an inviting lobby (big screen - which our baby son found fascinating) and welcoming staff. Check-in was efficient and smooth, with the friendly front desk. We were provided with a room... More 

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear HPW1981, Thank you for your detailed review, I am delighted that you enjoyed your stay with us. We do provide complimentary copies of The Independent as well as The i, all other newspapers are chargeable. Soon we will be launching a free app service where you will be able to read over 2700 newspapers and magazines free of charge... More 

UK
Contributor
19 reviews 19 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed overnight for an early Eurostar. The doorman grabbed my partners case from the pavement and took it to reception. Quick check in and excellent room. Breakfast was the best I have ever experienced in terms for the choice and quality. Staff were very attentive. Check out was quick and doorman again insisted taking my partners case out to the... More 

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear scubadiver, Thank you for your kind review, I am delighted that you enjoyed your stay with us and hope to welcome you back again. With warm regards, Faith Johnston Guest Experience Manager More 

Boston, Massachusetts
Top Contributor
216 reviews 216 reviews
41 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here a week and all in all a good experience. Friendly staff, comfy room and great breakfast. Downsides - very poor gym, standard rooms too small and not ideal for working in (desks not adequate). Alll in all recommended but gym was a let down and not as advertised.

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear copperbottom, Thank you for your kind review, I am delighted that you enjoyed your stay with us and hope to welcome you back again. With warm regards, F Johnston Guest Experience Manager More 

Galway, Ireland
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved this hotel. I am used to indifferent staff , shoebox rooms and mediocre food in supposed 4 star hotels. THIS WAS SO different. Fantastic mixed European staff. Friendly and realy enthusiatic and keen that you are happy. Check in / Reception did everything to make sure I got dinner even though I arived at 9.55pm and restauant was... More 

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear 30Catherine, Thank youfor staying at Pullman London St Pancras and for sharing your experience on TripAdvisor. I will personally pass on your compliments to our Team for their outstanding service. It is of the upmost importance that our Welcomers go out of their way to assist guests and I am very grateful that you have had the opportunity to... More 

1 review
5 of 5 stars Reviewed 1 week ago

Just returned from a weekend stay in the Pullman hotel, St Pancras. I would like to emphasise how much we enjoyed our weekend, from start to finish. Could not fault this hotel. Rooms spacious, clean and tidy. Breakfast was to die for. Staff were especially helpful and allowing me to use the showers in gym after my marathon, (although we... More 

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Conor G, Thank you for choosing to stay at the Pullman London St Pancras and for leaving a review on TripAdvisor. It is great to hear that our wonderful Welcomers have gone the extra mile to make sure your stay would meet your expectations! Our passionate team is dedicated to making all of our guests feel special especially the... More 

Singapore, Singapore
Top Contributor
71 reviews 71 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a conference at the Pullman, stayed for 1 night there. It is spacious and good size for 1 occupancy. Room is clean and good bathroom size. Only thing is that it faces the road and it gets very noisy at night. Breakfast is good with a big spread snd staff are all happy. Very easy to recognised by... More 

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Jazhel, Thanks so very much for your review. Making our guests feel at home is hugely important to us so I’m thrilled that you felt comfortable and at ease. This is our ultimate intention- to provide an ultra-luxury experience within the hustle and bustle of London. Your compliments are greatly appreciated (especially regarding our handsome Hotel Welcomers) and we... More 

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