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Pullman London St Pancras

#104 of 1,052 Hotels in London
Certificate of Excellence
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100 - 110 Euston Road, London NW1 2AJ, England (Formerly Novotel)
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Pullman London St Pancras
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3,637 Reviews from our TripAdvisor Community

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Traveler rating
    1,827
    1,331
    341
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    48
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572
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829
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (589)
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  • All months
    (3637)
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    (878)
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    (1041)
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    (825)
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Lincolnshire
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

We keep returning to this hotel. The staff always effortlessly gracious even when busy. Rooms are a good size with plenty of room and a nice supply of goodies including water and excellent tea bags. Breakfast choice is extensive.

Was this review helpful? Yes
Emirate of Dubai, United Arab Emirates
2 reviews
2 of 5 stars Reviewed yesterday NEW

I stayed in this hotel for 2 days as we were hotel jumping for 2 weeks. Since I payed for a luxury hotel, I didn't expect my stay to be anything other than wonderful. Generally, the reception staff were friendly, the room size was good, and bathroom utilities were average. It was close to the wax museum (10-15min walk), and... More 

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Adelaide, Australia
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great hotel. Fantastic staff. Always smiling and very helpful. Thankyou especially to Michaela and Alessandra. They went out of their way to help us. The rooms are beautiful and very spacious. Looking forward to staying again in 2 weeks. Breakfast was amazing. Had an issue with the toilet seat. I reported it and it was fixed within a couple of... More 

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Eugenia W, Thank you for choosing to stay at the Pullman London St Pancras and for leaving a review on TripAdvisor. It is great to hear that our wonderful Welcomers have gone the extra mile to make sure your stay would meet your expectations! Our passionate team is dedicated to making all of our guests feel special. It will... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I stay at this hotel as it meets my needs as both disabled and a wheelchair user. I have certain types of foods that do not work well for my stomach and am diabetic. Every time i book in the booking system at the hotel requests plain sausage and diabetic jam for me which are specially bought in The staff... More 

Was this review helpful? Yes
FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Graeme E, Thank you for choosing to stay at Pullman London St Pancras and for sharing your experience with us on TripAdvisor. We are glad to hear that you had an enjoyable stay with us! Our Welcomers are handpicked to go the extra mile for all guests to feel special when staying with us. Rest assured that I will... More 

Rawtenstall, England, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed at this hotel on a business trip. Spacious rooms, very modern. Excellent sound proofing, I couldn't believe that there was no noise from the traffic outside my bedroom. Excellent breakfast Very handy for the stations and underground.

Was this review helpful? Yes
FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Elaine Q, Thank you for taking the time to share your experience on TripAdvisor. We are very happy to hear that you have enjoyed your stay with us. It is our desire to make our guests walk out with wonderful memories and a good night's sleep! We look forward to welcoming you back at Pullman London St Pancras soon.... More 

Frogpool Truro
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

On arrival we were met from taxi and bags were taken. The reception and booking in process was very efficient. The reception staff were very helpful. The room was large and clean, a king size bed with a lovely shower room and toilet, with all the usual sundries. The outlay of the hotel was very modern and well planned. With... More 

Was this review helpful? Yes
FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Frogpool. We sincerely appreciate the effort in sharing your experience with us and these feedback will definitely play a big part in making necessary improvements for the hotel. Please rest assure that we take your comments regarding our restaurant very seriously. Our F&B Manager, Ms Yasmin Keen has received your comments and have thoroughly investigated this incident. Please do... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed for one night as were traveling to Paris on Eurostars train to Disneyland so wanted to stay close to the station as had bags and with children. Hotel is OK and the breakfast was good near by you have shops to buy sim card and other things need for travel

Was this review helpful? Yes
FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Peter B, Thank you for choosing to stay at Pullman London St Pancras and for taking the time to share your experience with us on TripAdvisor. It is fantastic to hear that you have greatly benefited from our prime location in the heart of King's Cross London and just a stone’s throw away from many of the must-visit places... More 

Melbourne, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The superior room was a welcome surprise for London accommodation - plenty of room with a separate sitting area to the bedroom. Modern bathroom and comfortable bed. (Sofa bed not for adults though as way too uncomfortable) pillow rock hard but everything else fantastic. Staff and service great. Only 200 metres walk to St Pancras station or 300 to Kings... More 

Was this review helpful? Yes
FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Diane S, Thank you for choosing to stay at Pullman London St Pancras and for taking the time to share your experience with us on TripAdvisor. It is fantastic to hear that you have greatly benefited from our prime location in the heart of King's Cross London and just a stone’s throw away from many of the must-visit places... More 

Greater Sydney, Australia
5 of 5 stars Reviewed 5 days ago NEW

Excellent experience. Starts with a warm greeting followed by a clean, comfortable and quiet room and concludes with a wide selection of quality food at breakfast. The hotel location is very convenient to rail and busses.

Was this review helpful? Yes
FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear R R, Thank you for your kind review, I am delighted that you enjoyed your stay with us and hope to welcome you back again. With warm regards, F Johnston Guest Experience Manager More 

Hotel Review Summarization

What travelers say

  • Kings Cross(51)
  • Very good(32)
  • British library(23)
  • Great location(21)
  • Executive room(5)
  • High floor(4)
  • Very comfortable(4)
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