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Pullman London St Pancras

#101 of 1,052 Hotels in London
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100 - 110 Euston Road, London NW1 2AJ, England (Formerly Novotel)
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Pullman London St Pancras
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3,574 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Antwerp, Belgium
5 of 5 stars Reviewed 2 days ago NEW

Has everything you need. Close to the station a stones throw away from the tube station. A little bit pricey but for the center of London, you cannot expect less. Great for a couple of days stay and modern.

Was this review helpful? Yes
FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Vazza1386, Thank you very much indeed for your kind comments. I am so pleased to hear that you enjoyed all aspects of your stay- something that we strive for with our guests. Your review is greatly appreciated and we hope to welcome you back again. Sincerely, F Johnston Guest Experience Manager More 

Singapore, Singapore
Level Contributor
60 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was a Novotel before. 3 mins walk from St Pangras station. rooms are very good size. most with a very good view. they dont have a club level. at the lobby, they have a nice bar and an all day dining with an Enomatic wine systems. very affordable location if you are traveling by Eurostar.

Was this review helpful? Yes
FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear ShawnLEE1975, Thank you very much indeed for your comments. I am so glad to hear that you enjoyed your stay and I do hope we have the opportunity to welcome you back in the near future. With my best regards. F Johnston Guest Experience Manager More 

Hong Kong, null, Hong Kong
Level Contributor
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I stayed in Pullman St. Pancras for two nights in June 2015. The location is very convenient and it took us less than an hour by tube directly from Heathrow T3 to King Cross underground. The single ticket is only 6 pounds which is much cheaper than taking the Heathrow express to Paddington station, which I usually do. When arriving... More 

Was this review helpful? Yes
FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Yi-Chung W, Thank you for choosing to stay at the Pullman London St Pancras and for leaving a review on TripAdvisor. It is great to hear that our wonderful Hotel Welcomers have gone the extra mile to make sure your stay would meet your expectations! Our passionate team is dedicated to making all of our guests feel special. The... More 

Morpeth, England, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Poor service included long delays in reception or switchboard answering any calls from my room and even longer for any responses from support services within the hotel. Lovely reception area but rooms are basic and grubby. There are so many hotels in London in this expensive price bracket I'd definitely recommend going else where.

Was this review helpful? Yes
FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Stephen172268, We sincerely appreciate the effort in sharing your experience with us and these feedbacks will definitely play a big part in making necessary improvements for the hotel. We share your disappointment at the level of service that you received at the bar. Please note that this is not the experience that we strive for our guests. Rest assured... More 

5 of 5 stars Reviewed 4 days ago NEW

I was impressed with the Pullman - their rooms are very clean, comfortable and well laid-out; excellent for business or personal use. The hotel is located centrally to the Tube as well as several hub spots in London, making it easy to access any London location you wish to visit. The staff is friendly and knowledgeable and offer assistance to... More 

Was this review helpful? Yes
FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Gordon R, Many thanks for taking the time to post a review of Pullman London St Pancras on TripAdvisor. From our passionate Welcomers to the luxurious rooms and the convenience of our location, we are all about offering unique and luxurious experiences to all our guests. It is with great pride that I will pass on your compliments to... More 

Stamford, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great hotel with a wonderful service ethos. Rooms are spacious and well equipped. Wifi excellent. Breakfast wonderful. The hotel has a lovely feel and staff are so helpful. Location, close to Kings Cross/St. Pancras is very good.

Was this review helpful? Yes
FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Sancurr, I am so glad to hear that you enjoyed your time at the Pullman London St Pancras.. Your comments are most gratefully received and hope to welcome you back for another London break! With my best regards. F Johnston Guest Experience Manager More 

Yorkshire
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the Pullman for a long weekend and had for us, one of the most enjoyable hotel experiences of our many visits to London. It is so close to Kings Cross station (next to the British Library) so really convenient for the tube to anywhere. One of the first things we noticed was that as we approached the... More 

Was this review helpful? Yes
FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Twishy, Thank you for choosing to stay at Pullman London St Pancras and for sharing your experience with us on TripAdvisor. We are glad to hear that you had an enjoyable stay with us! Our Welcomers are handpicked to go the extra mile for all guests to feel special when staying with us. Rest assured that I will personally... More 

Brisbane, Australia
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here over New Years 2015. Great triple room with a second TV in the annex. Comfy beds. Nice bathroom. Location great for arriving by Eurostar and departing by Piccadilly line to Heathrow - we just dragged suitcases down the two blocks. Easy to get around on buses as just needed to get on the Kings Cross or Euston ones.... More 

Was this review helpful? Yes
FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Brisbane15, Thank you for choosing to stay at Pullman London St Pancras and for sharing your experience with us on TripAdvisor. We are glad to hear that you had an enjoyable stay with us. We want to assure you that we consider everyone at the hotel as our esteemed guest and not just a number. I am truly sorry... More 

Los Angeles, California
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I was excited to have room booked at the Pullman based on my previous successful experience at their Palm Beach hotel in Marseille (France). It started very well with very friendly and helpful staff at the check in counter and a very modern, spacious and trendy lobby. This hotel is also located a few minutes walk from St. Pancras station,... More 

Was this review helpful? Yes
FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear bourets, Thank you for taking the time to share your feedback with us. Your comments are most gratefully received. Although, I’m sorry to read that you experienced service issues. Please rest assure that we expect a higher level of performance from our team. These issues have been noted with our Team. We appreciate that you are a loyal member... More 

Bristol, United Kingdom
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed overnight here before catching a Eurostar. Less than 5 minute walk to station so very convenient. Seems like a new hotel so a bit surprised that anyone could very easily walk off the street & activate the lifts (near street door & partly "masked" from oversight by lobby staff) without needing a room key. Room OK but while bathroom... More 

Was this review helpful? Yes
FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear aberdourg, We sincerely appreciate the effort in sharing your experience with us and these feedbacks will definitely play a big part in making necessary improvements for the hotel. We want to assure you that we take the safety of our guests as of the utmost importance. We do security measures including CCTV to ensure that the well being of... More 

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