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Pullman London St Pancras

#102 of 1,050 Hotels in London
Certificate of Excellence
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100 - 110 Euston Road, London NW1 2AJ, England (Formerly Novotel)
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Pullman London St Pancras
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Pullman London St Pancras
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3,466 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
4 of 5 stars Reviewed 2 days ago NEW

I stayed at the Pullman for five days on company business. The staff were exceptional and the only reason they've not had a five star review from me is that the rooms were not tidied well. The lobby is very modern and contemporary... The concierge was always so helpful and made great suggestions on food and after dark pubs. I... More 

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Glasgow, Scotland, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a great welcome from the staff on arrival and were immediately upgraded for our stay In our room we had home made macaroons and fruit with a card from the manager welcoming us to the hotel The room was spacious and had a sitting area, it was also maintained at a very high standard! At all times the... More 

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Philip A, Thank you for your feedback regarding your recent stay with us at the Pullman London St Pancras. I am delighted that you had an amazing stay with us. It will be my pleasure to share your comments with the rest of our team. I look forward to welcoming you back again at the Pullman London St Pancras.... More 

Adelaide, Australia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had an overnight stay after catching the train here. The staff were very helpful on check in and our room was very large and gave us plenty of room to spread out ( considering out last small room). The bathroom was large in size and had everything you would need. This probably isnt the best location if you just... More 

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Jaydee1803, So many thanks for taking the time to post a review of Pullman London St Pancras on TripAdvisor. From our passionate Welcomers to the gastronomic journey and the convenience of our location (which is perfect for tourist as well if you want ot do a quick spot of laundry), Pullman is all about offering unique and luxurious experiences... More 

Paris, France
Top Contributor
61 reviews 61 reviews
47 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is my second review for this hotel and I still like it a lot: the location, the room, the fabulous breakfast. Nevertheless, the last time I stayed there although the receptionist said she had plenty of choice for rooms at different floors, I was given a room on the top floor just next to a mobile network antenna. So... More 

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Tersparis, Welcome back and thank you for writing another review on your stay with us. We want to ensure that our guests enjoy all aspects of their stay so we appreciate your feedback. We would like to include your room preference for your next stay. Please feel free to contact me so that we can arrange the 'perfect' room... More 

Derry, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Staff were amazing easy check in and check out. Room wasnt ready so had to wait nearly an hour. Great location for travelling from St Pancras. Room was lovely and clean. Bathrrom was small, although the walk in shower was great, no shower cap which was quite annoying! We stayed on the 8th floor and had a fantastic view. The... More 

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Helen M, I would like to thank you for providing us with feedback regarding your recent stay at the Pullman London St Pancras. Thank you again for taking the time to share your feedback with us which is most helpful to us in constantly assessing and improving our services. I am sorry to read that you were disappointed at... More 

Sunderland, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

He stayed at this hotel for the weekend.we were in London to do the moonwalk. The hotel was beautiful so clean and really stylish .. rooms had everything in we needed it. handy for train and tube station All in all gad a great time at this hotel and next time I am back in London I will be looking... More 

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear sarahemery27, Thank you for sharing your experience with us. I am delighted to hear that our team members were on hand to assist you during your stay at the Pullman London St Pancras. We are passionate about our guests and I am glad it shows! On behalf of our team, we look forward to welcoming you back soon. Best,... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 days ago NEW

This is clearly a good central hotel which offers modern rooms and great service but fell slightly short on infrastructure (noise, thermostat and wifi). It is right next to the British Library and opposite two Premier Inns. We stayed for 2 nights over a weekend. So starting from a base rating of 2.5: +1 We were upgraded to a Deluxe... More 

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Neomarshal, Thank you for taking the time to provide us with such comprehensive feedback relating to your recent stay at the Pullman London St Pancras. I am delighted that your experience in our hotel was a positive one. It will be my pleasure to share your kind comments with the rest of my team. There's a lot more that... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My friend and I stayed here a few days ago and absolutely loved it. Area: The kings Cross area is not very touristy but this hotel is a few blocks from the tube (train) station. You can take the tube anywhere in London. There are also great places to eat in the area. Check-in: When we arrived the lobby was... More 

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Tayler H,, Thank you very much indeed for taking the time to share your experience with us on TripAdvisor and giving it a unique American spin to it :). I am so pleased to hear that you enjoyed all aspects of your time with us- something that we strive for with every guest. Your review is greatly appreciated and... More 

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