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Pullman London St Pancras

4.0 of 5 Hotel   |   100 - 110 Euston Road, London NW1 2AJ, England (Formerly Novotel) (Camden / Primrose Hill)
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Ranked #103 of 1,054 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
Deborah S paphos
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2,956 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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paphos
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed today NEW

Lovely hotel in the heart of London,absolutely gorgeous rooms, very spacious ( I think you could get six people in one of their beds!) Super large shower. Immaculately clean. Very helpful and courteous staff. When we checked in, we had arrived a little early and some rooms were not available until after 2 o clock, but we'd had a very... More

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Marchwood, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Lovely hotel & staff, really welcoming reception area and close to where I needed to be. The only downside was the noise from Euston Road, I didn't sleep well as the traffic sounded like it was at the end of my bed & I was on the 10th floor.

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear 8MTL28, Thank you for your kind review, I am delighted that you enjoyed your stay with us and hope to welcome you back again! With warm regards, F Johnston Guest Experience Manager More

Milwaukee, Wisconsin
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We had an absolute wonderful stay. The hotel is very comfortable with a contemporary flair. If you like design and art you are going to like this hotel. The big plus of this hotel is the brilliant staff. Everyone there is very friendly and smily and always eager to help. Anytime we were passing a member of staff we were... More

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Katherine R, Thank you So much for staying at Pullman London St Pancras and for sharing your experience on TripAdvisor. I will personally pass on your compliments to our Team for their outstanding service. It is of the upmost importance that our Welcomers go out of their way to assist guests and I am very grateful that you have... More

Davidson, North Carolina
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Awesome location, close to Eurostar station and the tube station Kings Cross-St. Pancras. Huge rooms by London standards. Well appointed and modern. Absolutely wonderful breakfast buffet included with room. I found the hotel through Hotels.com and paid a very reasonable price as compared to other hotels in the area and as compared to the hotel's rack rate advertised in the... More

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear RER1966, Thank you for your kind review, I am delighted that you enjoyed your time us and hope to welcome you back again! With warm regards, F Johnston Guest Experience Manager More

Aylesbury, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just returned from a 2 night stay here for my birthday. The hotel is smart, contemporary and welcoming. As previous reviewers have mentioned the breakfast buffet is great with plenty of choice and serving until 12:00 at a weekend which was particularly appreciated. What really made this hotel special though were the staff. Each and every person we dealt with... More

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Andie870, Thank you very much for giving us your feedback on your experience at Pullman London St Pancras. The team is working hard on making sure all guests are well-taken care of and it is always a great pleasure for the Welcomers and I to hear good feedback on the service delivered by our team especially Britta. Again, thank... More

Hobart, Australia
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here overnight prior to catching an early morning train from St Pancras -- lovely hotel, excellent customer service and nice and spacious room. We booked the most basic room and were very surprised at the excellent amenities, large bathroom and large size of the room. Room service was excellent too. Would definitely stay here again and it served... More

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Alice-and-Alex-2011, Thank you for taking time to write this review. Your compliment for the team’s service is very encouraging and they are all honoured to be recognised in this manner. It has been a privilege having you both stay with us and we look forward to welcoming you back again to Pullman London St Pancras. Best regards, F Johnston... More

Lincolnshire
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

The room was clean with basic amenities , glad we were only there 12 hours, would not chose to stay here again, for the price there are hotels in london which offer better value. The pillows were awful , like concrete and I am not fussy about my pillow usually.

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear RosieLincs Thanks very much indeed for your review. I am sorry to read that you felt underwhelmed during your stay here. Please be assured that this is not the level of service that we strive for our guests. We are truly committed to providing a warm and welcoming experience to all our guests and it seemed that for did... More

Townsville, Australia
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Chose this hotel on location and reviews. Believe every review you read this hotel is one of my favourite in the world it feels like a home away from home. The rooms are quite large and the price is very reasonable for the standard of the hotel. Breakfast is a feast of everything imaginable. The bar staff were always up... More

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear LMO65, Thank you very much indeed for your comments. ‘One of my favourite hotels’ is quite an endorsement’. I am so glad to hear that you enjoyed all aspects of your stay and I do hope we have the opportunity to welcome you back in the near future. With my best regards. F Johnston Guest Experience Manager More

Las Vegas, Nevada
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I highly recommend this hotel. The staff is outstanding! After a long bus ride from Southampton we were greeted with a warm friendly welcome from Rais at the front desk. He took the time to answer all our questions. He helped us get tickets to the theater, gave us a map so we knew how to get to the Tub... More

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FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Pizana3, So many thanks for taking the time to post a review of Pullman London St Pancras on TripAdvisor. From our passionate Welcomers to the gastronomic journey and the convenience of our location, we are all about offering unique and luxurious experiences to all our guests. It is with great pride that I will pass on your compliments to... More

Portsmouth
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I cannot stress enough how good value this hotel is. Me and my friend booked a standard double room for somewhere to sleep after an evening out in London with friends. The bed was huge, much bigger than I was expecting for a double standard room. The staff were fantastic and the breakfast was incredible, better than a lot of... More

Was this review helpful? Yes
FaithJohnston, Manager at Pullman London St Pancras, responded to this review

Dear Amy S, What a wonderful review! I am so glad that we were able to provide such a memorable experience for your gift from your friend and I will of course pass on your positive comments to the Welcome & Breakfast teams. With warm regards, Faith Johnston Guest Experience Manager More

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Additional Information about Pullman London St Pancras

Address: 100 - 110 Euston Road, London NW1 2AJ, England (Formerly Novotel)
Phone Number:
Location: United Kingdom > England > London > Camden / Primrose Hill , Euston / Kings Cross /St Pancras , Paddington / Maida Vale
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pullman London St Pancras 4*
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Also Known As:
Novotel London St Pancras Hotel London
Accor London St Pancras
London Novotel
Novotel London Euston
Novotel Euston
Pullman London St Pancras England

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