This hotel is under going a major renovation. There was no indication of this when we were making the booking. We normally stay at this hotel when we visit London but we would not have stayed had we known of the construction work. The price was higher than last year but the quality of the hotel was significantly poorer.
One...
More
More
I was at Novotel for a 4 nights stay. Upon my arrival I had a great service at the front desk with dedicated employees. Nothing to mention about the staff they are really helpfull. Ony negative comment for now is the hotel are in major refurbishment and the fire alarm been on 3 times during my stay (Once was an...
More
Dear guest, thank you for your mixed comments on the hotel following your recent stay with us. We are very thankful for you positive feedback regarding to the quality of our staff. They were delighted to hear about your comments. We look forward to seeing you back. Kind regards, Michael Vocal General Manager
More
More
I have stayed in this hotel three times over the last couple of years, in advance of an early Eurostar train from St Pancras. On each occasion, the experience has been a little worse than before.
This time, for the price of £200 for one night, not only was the quite modern hotel undergoing unnecessary refurbishment (with no warning on...
More
Dear Guest, I’m really sorry to see that we didn’t fulfil your entire satisfaction during your recent stay with us. I would like to apologise for the inconveniences you experienced and I hope this experience will not deter you from visiting us again in the future. Thank you for your positive comments regarding our member of staff. Kind regards, Leon...
More
A bit of a curate's egg here! Our room was comfortable and clean with great views over London. (We were on the 9th floor). There is a scenic lift too which is fun. We had a meal from room service as we had been travelling a good deal and couldn't face going out. That was good but as is usual...
More
Dear guest, I appreciate your words regarding our bedroom and the panoramic lift in our hotel. However I would like to apologise about the issues you experienced in the breakfast, please be assured that we are taking the right actions to avoid future reoccurrences. I do hope that this experience will not deter you from visiting the hotel again in...
More
This hotel is in a great location because it's close to King's Cross tube station also, it's clean with decent sized rooms but that's about it for the positives. Basically, the service here is extremely poor. We had ridiculous issues with the WI-fi, breakfast, making telephone calls and the so-called "air conditioning". Maybe it was because they are undergoing a...
More
Dear guest, I would like to apologise for the inconveniences you have encountered during your stay in our hotel. I can assure you that this matter has been addressed to the relevant heads of departments. It is our hope that you will give us a change to better serve you in the near future. Kind regards, Michael Vocal General Manager
More
This was both a stay for business and a long weekend with my partner. First comments regard situation regarding the refurbishments in progress descriptions of the new room layout is at the end.
Having stayed here a number of times before and been very happy with the accommodation and service we are very disappointed to find ourselves here, in the...
More
Dear guest, I was really disappointed to read that you experienced a number of issues in our hotel relating to the renovations. I would like to apologise for the fact you had not been made aware of our current refurbishment, please rest assured that we are doing our utmost to minimise any disturbance to our customers throughout the renovations. I...
More
Very close to King's Cross, St Pancreas and Euston railway stations and within easy walking distance of West End. Very clean and tidy. Flat screen TV and tea and coffee making facilities in the room. FREE WiFI. Bed a bit soft for my taste but comfortable. Currently undergoing refurbishment work on the ground floor reception area so a little inconvenient...
More
Dear guest, I’m pleased to see that overall you enjoyed your stay as well as the breakfast in our hotel. Thank you very much for posting your comments. Kind regards, Pino Dispinseri Food & Beverage Manager
More
More
If you own or manage Novotel London St Pancras, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
804 Reviews
1,490 Reviews
469 Reviews
