We have been a Sheraton member and exchanged our Sheraton points for one night accommodation at Park Lane Sheraton on July 8. It was not an acceptable experience at all. We checked in at 10:30PM (already informed them about the late arrival). The reception desk was friendly, but gave us a room, #231, which was ALREADY OCCUPIED! You can imagine... More

I stayed at the Park Lane with my two children (ages 13 and 15) on June 23 for one night. We arrived at 8am and they let us have a room by 9:30am, which we appreciated since we had flown all night from the States. We had a twin room (and they put an additional cot in the room for... More

I stayed at the Sheraton Park Lane with my wife and 8 year old daughter in one room and my in-laws had a junior suite. My in-laws were given a lovely suite. I failed to mention that my daughter was staying in the room with us since I was expecting a king size bed where we could all fit. Unfortunately,... More

I stay regularly at Sheraton hotels and have not normally been disappointed - they are usually a safe option and some of them have been great. I have stayed in the this hotel before as well and had a great room and a great experience although it was some years ago now. However, it is really showing its age and... More

I have stayed at this hotel many times because it is located close to our London office and has been fairly solid. This time, I arrived at 5:00 am and had to book a room so I could have a $500 shower before work. Fine. That's how its played, I understand. However, I get the smallest dirtiest room I've ever... More

the hotel is trying but there are many problems. the first one is the strong "sewer line smell" on the entire main floor. also: i can speak few lenguages including spanish, one of the waitress at the hotel "citrus" restaurante was from spain and while I was enjoying holding a conversation in spanish with her, another "blond" hair waitress came... More

I stayed in the Park Lane Sheraton for one night in May. While the hotel location was excellent- right near Buckingham Palace and the tube- as well as many good restaurants, the room size was very small for what I paid. I basically tripped over the bed right as I walked into the room and barely had enough room to... More

I stay here most months when working in London and choose this as my base over and above many hotels. Other reviews may be based on a single stay, my opinion is based on dozens of nights! If you read other reviews you may ask why stay here, let me tell you: * The location is just fantastic, just a... More

I booked this trip online for a 3 night stay in London...Was not able to check in until after 5pm....had to go to 3 rooms to get one that was acceptable..The 3rd room was large, clean, but dumpy..and the hallways remind you of an old hotel from the 60's...musty and worn..and unless you book a suite, forget the windows facing... More