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The Park Lane Sheraton Hotel

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Piccadilly, London W1J 7BX, England
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The Park Lane Sheraton Hotel
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2,364 Reviews from our TripAdvisor Community

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There are newer reviews for The Park Lane Sheraton Hotel
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london
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Visited here last week with a friend and had booked afternoon tea . Beautiful room , relaxing music with the harp , and really beautifully presented afternoon tea . However the best was the service which was friendly , knowledgable , and very attentive . Personally we didn't particularly like the modern take on sandwiches which was quite frankly strange... More 

Helpful?
Thank jonpaul64
ParkLaneHotelManager, Manager at The Park Lane Sheraton Hotel, responded to this review

Dear jonpaul64, Thank you for your enthusiastic review. I am delighted to hear that you and your friend had lovely time enjoying ambiance and service in our Tudor Rose room. It is fantastic to hear that you felt welcomed and looked after by our team; I have shared your kind comments with Daniel. And although it is regrettable that you... More 

Huntingdon, Cambs
Level Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We chose this venue for a family lunchtime meal in the Palm Court Lounge. It was clear the hotel was undergoing refurbishment but this didn't detract from the quality of the venue, furnishing, live harp music, food or service. The service was professional and tolerant of our late arrival. Recommended.

Helpful?
Thank ItsJustMyOpinion
ParkLaneHotelManager, Manager at The Park Lane Sheraton Hotel, responded to this review

Dear ItsJustMyOpinion, Thank you for positive feedback. I am happy to hear that you and your family had enjoyable time while launching with us. I will gladly pass you feedback about food and service to my team. Thank you and please do visit again soon. Warm regards, Kieran Quinn Hotel Manager More 

Doha, Qatar
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We love this hotel when we stay in London because of its location. It's in the middle of London and since we love walking you can go all directions. My only negative point was that they kept forgetting to replace the dirty cups and the fact that the hotel is partially under construction. Otherwise it's perfect.

Helpful?
2 Thank Carolberj
ParkLaneHotelManager, Manager at The Park Lane Sheraton Hotel, responded to this review

Dear Carolberj, Thank you for your time and feedback. I am sorry to hear that we failed to exceed your expectations on this occasion. But I am glad that you find us advantageously located for lovely walks in the park, shopping or sightseeing. Please do visit again soon. Warm regards, Kieran Quinn Hotel Manager More 

Los Angeles, California
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed January/February 2015 and will be going back in April 2016 and staying here again. The rooms were nice and large but they were undergoing a renovation so we are excited to see how they look when we are back! Wonderful breakfast, very friendly staff and great location. Close proximity to Green Park tube station, Buckingham Palace and Knightsbridge.

Helpful?
1 Thank AlisonKG1984
ParkLaneHotelManager, Manager at The Park Lane Sheraton Hotel, responded to this review

Dear AlisonKG1984, Thank you for taking your time to share your experience. It is fantastic to hear that you enjoyed your room and that team here made you feel welcomed. I have shared your kind comments with breakfast team and our chef. We are looking forward to welcome you back in April! Warm regards, Kieran Quinn Hotel Manager More 

Washington DC, District of Columbia
Level Contributor
91 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Let me premise this review that my husband is a Platinum member. The renovation is beautiful, but that is where the good ends. We had ordered two rooms with 2 singles in each room. When we arrived they said they did not have any single rooms, so they would put us up for the night and asked us to pack... More 

Helpful?
Thank kidsaroundtheworld
ParkLaneHotelManager, Manager at The Park Lane Sheraton Hotel, responded to this review

Dear kidsaroundtheworld, thank you for the review of your recent stay, we truly welcome your feedback. It is very disappointing to read that we failed to deliver our promises to you. I can understand that if must have been a frustrating experience; please rest assured that your feedback was discussed at an executive level. On a positive note, it was... More 

Travelers are raving about these London hotels

The Netherlands
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed January 3, 2016

This hotel has the perfect location for sightseeing. Close to a subway station, a nice pub around the corner and a pret a manger for breakfast (17 pounds for continental breakfast in the hotel is a bit too much). Also walking distance from Bond Street, Oxford street etc. for shopping. The hotel is still being renovated but they tried very... More 

Helpful?
Thank Denliv
ParkLaneHotelManager, Manager at The Park Lane Sheraton Hotel, responded to this review

Dear Denliv, Thank you sharing you positive experience. I am happy that you found location of the hotel and local amenities convenient and that you had comfortable stay at the hotel. We are trying our best to minimize impact of on-going works on our guest, and we clearly succeed! Please come back soon, so see more and more positive changes.... More 

Joburg
2 reviews
4 of 5 stars Reviewed January 1, 2016 via mobile

I was VERY impressed with the newly upgraded wing of this hotel and we look forward to future visits once the entire refurbishment is complete. The staff couldn't have been more helpful, they were superb. Our family wanted to spend a couple of nights in London over New Year and if possible see the fireworks display while avoiding the crowds.... More 

Helpful?
Thank RorySteyn
ParkLaneHotelManager, Manager at The Park Lane Sheraton Hotel, responded to this review

Dear RorySteyn, Thank you for taking your time to share you recent experience. I was glad to hear that you were impressed with the changes we implemented at The Park Lane hotel and that our staff was superb. Also, it is fantastic to hear that you enjoyed yourself during the New Year Eve and on the New Years day, sound... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 1, 2016 via mobile

I've been in Park Lane Hotel for afternoon tea with my boyfriend yesterday and it was amazing. The quality of the food, all those gorgeous flavours, great environment with ambient music, very friendly and acknowledge staff, Daniel and Paolo were great with us, they were so attentive with us making our experience exceptional. A big thank you to them. Definitely... More 

Helpful?
Thank Catarina A
ParkLaneHotelManager, Manager at The Park Lane Sheraton Hotel, responded to this review

Dear Catarina, Thank you for sharing your experience, I am delighted to hear that you and your boyfriend had such a lovely time. And thank you for recognising Daniel and Paolo, I am proud to learn that the went out of their way to make your experience exceptional. Warm regards,. Kieran Quinn Hotel Manager More 

Saint Simons Island, Georgia, United States
Level Contributor
170 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 490 helpful votes
5 of 5 stars Reviewed January 1, 2016 via mobile

We have been coming to London for several years and continue to stay at this property. Why? Because it had a great location, carrying staff, and the rooms keep getting better. Renovation is never easy and we have witnessed their renovation over the years. First year there we had an wonderful suite but it was a bit long in tooth.... More 

Helpful?
1 Thank Herdlinger
ParkLaneHotelManager, Manager at The Park Lane Sheraton Hotel, responded to this review

Dear Herdlinger, Thank you for taking your time and sharing you recent experience. I am delighted to hear that we had a pleasure to welcome you back again and that we managed to offer pleasant and comfortable stay. Thank you for your continued loyalty and encouraging feedback. Warm regards, Kieran Quinn Hotel Manager More 

Portland, Maine
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 30, 2015 via mobile

I stayed here in the middle of October... The location is great on the Picadilly line,steps from Green Park tube, right on the park in Mayfair. While the rooms are tired and repairs are being done to the entire hotel,the concierge staff is solid. Richard was able to get us great seats for the Everton at West Ham match as... More 

Helpful?
Thank JDDFlyer
ParkLaneHotelManager, Manager at The Park Lane Sheraton Hotel, responded to this review

Dear JDDFlyer, Thank you for review of your stay with us in October. We are indeed undergoing extensive renovation and currently offer brand new rooms to all our guests. I hope that we will have a chance to welcome you back, so you can experience our famous hospitality and see how we changed for even better! Warm regards, Kieran Quinn... More 

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Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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