I booked this hotel through lastminute.com's Top Secret Hotel facility. Do not do this. Check out where you want to stay properly on Trip Advisor. The standard of room I was allocated at The Park Lane was terrible, the bed and tv may have been five star but the rest, from the rusty soap dish to the hissing cistern to... more

I've stayed at this hotel on a number of occasions, some on extended stays for 7-10 nights. The hotel is in dire need of renovation - the rooms definitely show their age, and you can get stuck in a tiny dingy room - which can be a nightmare. Also a shame that you don't get any recognition of SPG status... more

i booked this hotel using my SPG points/cash option for a night at the theatre for my wifes bday, i then took out the suite upgrade offer, all was looking good until i read the reviews on here! I need not have worried, the room was superb with a real penthouse feel, one of the best showers i have ever... more

Stayed here for 1 night as attending a dinner in the hotel's ballroom. Rooms are large but very dated. Needs upgrading. Tiles in bathroom need renewing. Had to hold shower as it is not fitted......5* ???? No tea/coffee making facilities - went to ask at reception for these and was still waiting 1 hour 20 mins later. No iron and... more

I stayed in The Park Lane Hotel with 3 friends early November for a short break, we booked through 'Show & Stay' . I must say I was a bit wary due to the reviews but having previous experience of poor reviews only to find hotels excellent we weren't put off. This hotel is very grand and 'traditional', Our rooms... more

My partner and I stayed at the hotel on 31st October for one night and I will try to give a really honest and balanced review. We booked through Lastminute.com 'Top Secret' and paid £119 RO. On arrival at the hotel we walked through the front door which leads into an impressive and traditional hallway. We then walked through the... more

The most dissapointing experiencr ever, booked through last minute.com top secret, no wonder it was secret that is probably the only way they can get people to stay here. Just vile and dated decor, musty old fashioned rooms, virtually no soundproofing, was meant to spend the day shopping in London today had to come home as so tired having had... more

would highly reccomend this hotel, staff very pleasant and helpful, cleanliness first class, would go back again more

I booked a room at this hotel for my father and his partner. Although I did not stay there myself I felt the service I received prior to their arrival was worth reviewing. I contacted the hotel to let them know the booking was for a special occasion and the service I had was outstanding. The manager was very approachable... more