The most dissapointing experiencr ever, booked through last minute.com top secret, no wonder it was secret that is probably the only way they can get people to stay here. Just vile and dated decor, musty old fashioned rooms, virtually no soundproofing, was meant to spend the day shopping in London today had to come home as so tired having had... more

would highly reccomend this hotel, staff very pleasant and helpful, cleanliness first class, would go back again more

I booked a room at this hotel for my father and his partner. Although I did not stay there myself I felt the service I received prior to their arrival was worth reviewing. I contacted the hotel to let them know the booking was for a special occasion and the service I had was outstanding. The manager was very approachable... more

Checked in after midnight following a long haul flight. Room was noisey as on level 1 and all the A/C units were outside the window. Decor was shabby, furniture was old and room facilities were non-existent. Room did not even have a mini-bar so called down to reception to see if I could get some water (you would not want... more

If something looks too good to be true it normally is. I was called unexpectedly to London and made the mistake of going onto lastminute for a late room. There was a 5* hotel in Park Lane advertised under 'Top Secret' - the hotel was soooo good they didn't want the name or details released as the offer was just... more

Tiny, dirty bedroom with an airconditioning unit and pipe going through the single-glazed window. The bathroom was tiny and diry. The dining room has poor quality food with clueless staff, who are incapable of even making a decent coffee. The famous Palm Court is as beautiful as ever, but I really wouldn't bother staying in this hotel. Just wander in,... more

First impressions are very impressive, as you arrive outside the entrance in Piccadilly it appears very impressive. Then as you decamp from the taxi, there is no doorman to assist with luggage. Walking through the doors you arrive in a lobby area with no staff and no signage as to where reception is, unless you look very carefully you will... more

Way overdue review - sorry folks! Stayed over Xmas holidays using Starwood points - the only thing that made this hotel palatable. The location is fabulous - several blocks away from the Underground and a walk (brisk) away from Buckingham and other sights. The rooms are OLD and require a major overhaul. We were upgraded to a suite connecting to... more

I was very disappointed with this hotel. The first room we were sent to by by the chuckling receptionist was dingy, dreary and small. No wonder the receptionist had been laughing! The bathroom was horribly drenched in condensation, so much so that I was afraid to pull back the shower curtain in case someone was still in there! After returning... more