The service is terrible! Avoid by all means!
The rooms are noisy! You can hear what is happening in the other room like it was in your own, which is a problem @ 4 am! you complain to the reception, they do not lift a finger to do anything, so the noise continues! If this happens to anyone, take it...
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i have travelled around the world many times for pleasure and business so like to thing to know a thing or two about what constitutes a good hotel. The Westbury has one plus point. Its location. But then round the corner is Claridges. Up the road is the Ritz. All 3 are 5 star but only two qualify. The Westbury...
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Dear guest,
I appreciate you providing us with feedback on your recent stay at the Westbury Mayfair. We welcome and appreciate all feedback, and take all of our guests’ experiences very seriously as we are constantly striving to perfect our services. However, your claim that our hotel is not worthy of our 5-star status is unfortunate and unfounded as both...
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A group of friends and I stayed here over a weekend in London. Beautiful rooms, terrific service and a great bar were the highlights! Two of our friends were given a room beside the elevators which was very small, and on complaint, were immediately given a much bigger room.
Dear Guest,
Thank you for your feedback on your recent stay with friends at the Westbury Mayfair Hotel. I am pleased you and your group enjoyed our Polo Bar and service, as well as the complimentary room upgrade. I hope you will be back with us soon on your next visit to London.
Kind Regards,
Zeljko Stasevic
General Manager
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Stayed for business 3 nights, very helpful staff, good size rooms and great location... What else you can ask?
Dear Guest,
I am delighted that you were pleased with your business stay at the Westbury Mayfair Hotel. We take our customer service very seriously, and glad that you experienced this first hand. I look forward to you visiting us again so that you may enjoy the many benefits of the Westbury such as our unbeatable location in the heart...
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Tiny rooms with minimum facilities and a very hard and noisy bed. The room was booked for two but was only arranged for one. Following a fire alarm and evacuation at 6am the staff were of little help and could only laugh at distressed guests. Following a very poor breakfast we checked out and were made to feel that we...
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Dear Guest,
Please accept my sincere apologies for having felt under-welcomed by our staff. This truly comes as a surprise as we take our customer service very seriously- so thank you for providing feedback as we are always striving to improve our services to our guests. I am sorry to hear that you did not enjoy our breakfast served at...
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There are lots of comments about it being tired and dated and in many ways it is but that adds to its charm. My complaints have all been mentioned before too, Noisy rooms - we were woken at two-thiry in the morning by two guys coming back to their room then talking for another half hour or so. We could...
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Dear guest,
Thank you for writing a review on your recent stay with us at the Westbury Mayfair Hotel- we welcome all feedback as we always strive in improving our services to our guests. I wish to express my apologies for the noise disturbances you experienced by loud guests in the middle of the night, as well as the fire...
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I travel to London 2-3 times a year business and always choose the Westbury, despite many options. My rational is: 1- the location is great, in the heart of Mayfair, walking distance from everything; 2) rooms are comfortable and quiet; 3) there nice restauraunts and bars in the hotel (the Japanese is particularly nice and convinient at night after a...
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Dear Returning Guest,
I am delighted to hear that we are continuously your preferred London accommodation. Our unbeatable location and variety of dining choices such as our Tsukiji Sushi bar, Michelin star Alyn Williams at the Westbury and our legendary Polo Bar, render the Westbury a great choice for visitors who wish to enjoy the best of Mayfair, London. I...
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There is no arguing the fantastic location of this hotel but how it achieved a 5 star rating is a mystery. The rooms & bathrooms are TINY. The closet is tiny with a safe on a pedestal stuck in the middle of it so your longer items of clothes cannot hang properly. I could hear people walking up & down...
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Dear Guest,
I am truly sorry you did not experience a pleasant stay with us at the Westbury Mayfair Hotel. I would like to express my apologies for the noise disturbances you experienced which led to having a poor night’s sleep. I wish you would have complained to reception or the duty manager where we would have spoken with the...
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I stayed in this hotel for one night and we were very pleased with our room and the general standard of cleanliness. It is in a brilliant location too, three minutes from Regent Street. I booked it through lastminute.com
However, two days later I noticed they had taken £50 out of my account, for no reason, because I had not...
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Dear Guest,
I am pleased that you enjoyed your stay with us at the Westbury Mayfair, and glad that you took advantage of our ideal location in the hear to Mayfair, minutes away from Regents Street and Bond and Oxford Circs tube stations. In regards to your complaint of the £50 holding fee for the mini bar, this is returned...
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I’m very disappointed with my stay at the Westbury on a recent trip into London. I am an ex-Londoner and someone, who travels extensively in the UK and overseas. So I have stayed in many hotels from 2 to 5 stars and I can safely say that I am not sure how the Westbury is considered a 5 star when...
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Dear Guest,
Please accept my sincere apologies for having experienced difficulties during your stay with us at the Westbury Mayfair Hotel. Noise disturbances, such as those emitting from the adjoining room and issues with the television can be offsetting while on holiday and I am very sorry for having had to endure these. Moreover, I am sorry to hear that...
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