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Radisson Blu Portman Hotel, London

4.0 of 5 Hotel   |   22 Portman Square, London W1H7BG, England (Marylebone)
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Ranked #388 of 1,055 Hotels in London
A recent review
5 of 5 stars reviewed 3 days ago
MissVLC1
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794 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
32 reviews 32 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Arrived exhausted after a stressful trip, and the reception staff were very welcoming. My room had been upgraded to a business class room, which was lovely. Great facilities and décor. Ordered a pizza via room service, which was average and overpriced if I'm honest, but convenient and quick to arrive. Breakfast was great. Spent the next day at an event... More

Was this review helpful? Yes
RadissonBluPortman, Guest Relations Manager at Radisson Blu Portman Hotel, London, responded to this review

Dear Guest, Thank you for taking time to share your review regarding your recent stay with us. It is truly satisfying to know that after a difficult and stressful trip in arriving to the Radisson Blu Portman Hotel, the warm welcome and complimentary upgrade you received were appreciated. I am likewise thrilled to hear that the facilities, Meeting rooms and... More

Solihull, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Lovely well appointed hotel, vary handy for Oxford street and Hyde Park. The staff were very freindly and welcoming with some nice touches in the room for my birthday. My daughter became ill on the last day and Valentina in particular was very helpful in allowing us to stay in the room a few hours longer to get things sorted... More

Was this review helpful? Yes
RadissonBluPortman, Guest Relations Manager at Radisson Blu Portman Hotel, London, responded to this review

Dear Guest, I am delighted to read your comments regarding your recent stay with us. It is highly satisfying to read that Valentina and the team made your stay relaxing, memorable with the suprised treats and kindly assisted you when you required further assistance. In addition, it is great to know that the location of the hotel was beneficial for... More

Shoeburyness
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

Whilst the public rooms have been tarted up quite nicely, take a walk around the block and look upwards and you will see a very sixties (or earlier) pile of bricks that looks something like a couple of blocks of council flats (there are two towers) sitting on an absolutely prime London site. I have stayed at other Radisson Blu's... More

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RadissonBluPortman, Guest Relations Manager at Radisson Blu Portman Hotel, London, responded to this review

Dear Ian, Thank you for taking the time to provide us with feedback. Although the hotel was very well located for your stay and you enjoyed the breakfast the following morning, I am highly disappointed to hear that the hotel fell below your expectations. During 2014, our Standard and Superior rooms were refurbished and I would hope that based on... More

Howell, Michigan
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Upon arriving at the hotel at around 3:30pm we were told the rooms were not ready. In fact, it was 5:00pm before we were able to get into our rooms. Waiting in the lobby during that time - exhausted from the long train trip to get there - we observed how shabby the property was. Everything just looked plain worn... More

Was this review helpful? Yes 1
RadissonBluPortman, Guest Relations Manager at Radisson Blu Portman Hotel, London, responded to this review

Dear Shelley, Thank you for your feedback. I do sincerely apologize that upon your arrival to the hotel, the room was not ready and that this incurred a much longer wait than you should have had. Our check-in time is 3pm and the entire team works towards ensuring every room is ready at this time, As we aim to assist... More

1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I were at this hotels restaurant early this year to have dinner and it was a bad experience, It was our anniversary on the 6th of September and my wife wanted to come back to have the sea bass as she enjoyed it the last time, so we decided to give it another go. I have to... More

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RadissonBluPortman, Guest Relations Manager at Radisson Blu Portman Hotel, London, responded to this review

Dear Daniel, Thank you for taking the time to leave us with feedback regarding your dining experience. A belated congratulations to you both on your 30th Wedding Anniversary. I appreciate that you gave the restaurant another chance based on the quality of the Sea bass that was consumed on your last visit. I am thrilled to learn that upon your... More

Oxford, United Kingdom
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hotel is a fab location just off Oxford Street. The room was small but adequate with all the amenities that you require. The concierge was very helpful. So all in not a bad experience. The front desk staff were helpful and efficient, so I suppose the only downside were the snacks and service in the restaurant. Although the staff... More

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RadissonBluPortman, Guest Relations Manager at Radisson Blu Portman Hotel, London, responded to this review

Dear David, Thank you for taking the time to provide us with feedback. I am glad that the location of being close to Oxford Street was very useful for you, plus my colleagues at the Front Desk and Concierge being efficient and helpful in the service which they provided. Although the room was not as spacious as you anticipated, I... More

UK
Top Contributor
162 reviews 162 reviews
89 hotel reviews
200 helpful votes 200 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overnight stay in London for the Invictus Games - and first time at the Radisson Blu Portman Square. Location is very good for the West End (Oxford Street, Hyde Park etc) and rooms facing the back are quite quiet for central London. Business class room was spacious, comfortable and with all the usual facilities (safe, flat screen tv etc) Staff... More

Was this review helpful? Yes 1
RadissonBluPortman, Guest Relations Manager at Radisson Blu Portman Hotel, London, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback from your recent stay. It is great to know that the Business Class room in which you stayed was comfortable, spacious and provided you with all the facilities which you would have expected to find upon your arrival. I am likewise happy to hear that the team... More

Liverpool, United Kingdom
Top Contributor
208 reviews 208 reviews
47 hotel reviews
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This property is definitely showing its age. I was booked in to a Business Class Room, and on arrival i had to request a change to another room, simply from the smell in the room. Now most 4-Star Properties should really be providing clean rooms, especially from a freshness side of it all. To be fair the staff were very... More

Was this review helpful? Yes
RadissonBluPortman, Guest Relations Manager at Radisson Blu Portman Hotel, London, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback from your recent stay. I am happy to learn that the hotel is well located for you and that you enjoyed the food consumed and service within the restaurant. Our Food & Drinks team just recently changed the menu so it is very pleasant to hear that... More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Guido and Marta were particularly attentive and helpful along the way. Our suite was lovely and made us very relaxed and comfortable . Our guests were equally impressed. Thank you guys for all your help....

Was this review helpful? Yes
RadissonBluPortman, Guest Relations Manager at Radisson Blu Portman Hotel, London, responded to this review

Dear Alixandra, Thank you for taking the time to share your recent experience. I am delighted that Guido, Marta and the Meeting & Events team helped to ensure that no detail was missed in this day of celebration for you and your guests making it a special and memorable day for all. I am likewise pleased that the provided accomodation... More

ISTANBUL
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

This is my second time at this hotel. When I arrived their systems were down, I was told to come back in a few hours. When I arrived a few hours later I was given a room at the top floor where the lift is not working, you need to take the stairs, which I did, although there was no... More

Was this review helpful? Yes 2
RadissonBluPortman, Assistant Front Office Manager at Radisson Blu Portman Hotel, London, responded to this review

Dear Guest Thank you for taking the time to give us feedback about your recent stay at the Portman. Your feedback is very valuable to us and I am very disappointed to read about the experience you had with us. I sincerely do apologize for any inconvenience caused. Rest assured that your comments have been passed to the relevant departments... More

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Additional Information about Radisson Blu Portman Hotel, London

Address: 22 Portman Square, London W1H7BG, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Radisson Blu Portman Hotel, London 4*
Number of rooms: 272
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Also Known As:
Radisson Blu Portman Hotel, London Hotel London
Radisson London
London Radisson
Radisson Blu Portman Hotel, London England

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