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Ibis London Docklands Canary Wharf

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1 Baffin Way off Preston Road, London E149PE, England
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Ibis London Docklands Canary Wharf
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Ranked #517 of 1,062 Hotels in London
A recent review
3 of 5 stars reviewed 2 days ago
Ann D Barnstaple
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505 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Barnstaple
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here as attending a function at O2 Arena. Staff very friendly and helpful on arrival,bright and cheerful reception area. Room clean but a bit dark,rather grey and shabby net curtains. Real problem was a very thin duvet on bed which certainly wasn't warm and being March-the evening was quite cold.The heating consists of a blow heater over door which... More 

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ibisLondonDockland, Manager at Ibis London Docklands Canary Wharf, responded to this review

Dear Guest, Thank you for taking the time to write a review about your visit to Ibis London Docklands. I am really sorry to hear about all the inconveniences you experienced throughout your stay with us. Please rest assured that we treat all feedback and guests' comments with the utmost seriousness. I can confirm that all the points you mentioned... More 

Midhurst, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked a room at this hotel months in advance so that my friend and I could stay there after and concert at the O2. I phoned on Tues to morning to confirm our arrival time so I thought there would be no problems which was important as my friend has terminal cancer and has not much longer to live.... More 

Was this review helpful? Yes 2
ibisLondonDockland, Manager at Ibis London Docklands Canary Wharf, responded to this review

Dear Guest, Please accept my sincere apologies for not meeting your expectations on this occasion. Your detailed feedback has highlighted some serious issues and have been very useful for me and the team to improve our guest service standards in the future. We have already been sharing emails and telephone calls, but please do not hesitate to contact me personally... More 

Uppingham
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The room was nice, all you need for one night really, although the bathroom was a bit smelly when you ran the tap in the sink and the aircon didn't seem to work. But this didn't affect us really and it was a surprisingly quiet room. The bed was huge and comfy. Hotel reception and bar is neat and compact,... More 

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ibisLondonDockland, Manager at Ibis London Docklands Canary Wharf, responded to this review

Dear guest, Thank you for sharing your feedback following your recent stay at Ibis London Docklands. I am pleased to read that the Sweet Bed by ibis, the team and the hotel location met your expectations. Your comments about the parking were really useful in order in improve our services. We look forward to welcoming you back soon, Kind regards... More 

derry city
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

stayed there for the script concert at weekend, brill location, staff very friendly, great night sleep and would highly reccommend! some people moan about nothing and considering its london, thought was great value for money

Was this review helpful? Yes
ibisLondonDockland, Manager at Ibis London Docklands Canary Wharf, responded to this review

Dear Guest, Thank you so much for taking the time to write this review. The team and I are delighted to hear that you enjoyed your stay at the Ibis London Docklands and we look forward to welcoming you back in the near future. Kind regards, Petrouchka Aillaud Assistant Manager More 

Portsmouth, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Great price and great location for the 02. I wasn't expecting much for a budget hotel but it was clean and had everything we needed for an overnight stay. We ate at the hotel in the evening. The food was nice and portions were massive. Seemed reasonably priced too for London and hotel prices. My only tip would be get... More 

Was this review helpful? Yes 1
ibisLondonDockland, Manager at Ibis London Docklands Canary Wharf, responded to this review

Dear Guest, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. We look forward to seeing you again in the near future. Kind regards Petrouchka Aillaud Assistant Manager More 

Plymouth, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

For a basic hotel I wasn't expecting much, except for the basics which weren't provided. Booked two twin rooms (for me and three other colleges) through laterooms.com and advised hotel we would be arriving around 10:30 pm. Arrived at 11:00pm with a rude welcome at the locked door before letting us into reception. On check in we explained that I... More 

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ibisLondonDockland, General Manager at Ibis London Docklands Canary Wharf, responded to this review

Dear Claire, Thank you very much for your comments. I was disappointed to hear about the issues that you have encountered in our hotel and I would like to assure you that I personally took care of the matter which we have since addressed this morning. Please feel free to contact me directly on sylvie.gallon@accor.com in order to discuss the... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at the ibis for two nights in March as I was going to a concert at the O2 and the location was ideal. The hotel is budget however the rooms were clean, and had all the mods cons you would expect for £80 a night in London. On the first night however there was a very strong smell... More 

Was this review helpful? Yes
ibisLondonDockland, General Manager at Ibis London Docklands Canary Wharf, responded to this review

Dear guest, I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to... More 

Limerick, Ireland
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Man named Abdul at the Reception very friendly and obliging.I stayed here because I thought it was walking distance to the O2 but its actually a 15-20 minute taxi ride from there.Nice clean reception area,we were on ground floor.Small room but clean.Comfortable beds.Quick check out.

Was this review helpful? Yes 1
ibisLondonDockland, General Manager at Ibis London Docklands Canary Wharf, responded to this review

Dear guest, Thanks for your review. I’m glad you had a good stay with us at Ibis London Docklands Canary Wharf. I was extremely pleased to read the summary of your comment in such words of praise. We genuinely put a lot into exceeding our guests expectations and I am truly glad to hear that we have achieved our aim... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Staff absolutely brilliant. Maintenance a disaster, no engineers at weekends. We had booked this hotel based on its location, reputation and price for a weekend stay in London, it was for a special occasion but as we only wanted it to sleep and not dine or anything else it was ideal BUT on first night we woke up to the... More 

Was this review helpful? Yes
ibisLondonDockland, General Manager at Ibis London Docklands Canary Wharf, responded to this review

Dear Guest, Thank you for taking the time to write a review about your recent visit to the Ibis London Docklands Canary Wharf with your recent stay and I am sorry for the shortfalls you experienced in the points highlighted. We have noted your comments which we have since addressed. Kind Regards, Sylvie Gallon General Manager More 

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