Had a two night stay. Fantastic location for west end and main reason for booking. Hotel bar lovely. Good check in service and quick to respond when we complained about our intial room on 6th floor - very small, lights not working and a welcome note addressed to a different party. They explained couldn't offer upgrade due to hotel being... more

I stayed here for 2 nights the weekend of the Pats v Buccs NFL game. All the reviews are correct in so much as the location is excellent everything you want to see is a short walk. The staff are all friendly and professional, with an exception I'll come to later. We had a standard room and they are small... more

Reviewers arent lying about the size of rooms. Our room was on the first floor, pretty small and everyone on the street outside could see in. I dont like being on the low floors but i didnt see the point of complaining as we were only there for 1 night. I shut the curtains and put the lights on instead.... more

Stayed here for 1 night only, thanks god. Room was clean, fair enough. But to pay gbp140 for a 1bed room, which was incredible small. To get to your rooms, you had to walk through small claustrophobic corridors, making it an unpleasant experience. Location is central, but i didnt wouldnt stay here again for this money, given shoebox proportions of... more

We had an overnight stay at the Mountbatten which is located in an excellent position in the heart of Covent Garden within easy walking distance to theatreland and excellent restaurants. Our superior king room was a good sized bedroom, very peaceful overlooking the pretty leafy Monmouth Street. Our welcome on arrival was welcoming and we were treated with courtesy and... more

Slap bang on Seven Dials, so right in the centre of the west end and ideal if you're visiting London for theatre or restaurants. Nothing outstanding about this place. Clean rooms and nice bed linen. Lovely (but rather old) sash windows that let in the noise and a slight draft. One very wierd feature of the service was a 'Welcome'... more

We had a suite on the 7th floor and it was fantastic - but the water supply was very erratic in the morning. I was left 'high and dry' in the shower on the first morning! No water from the taps for about five minutes. Don't bother with breakfast - go along the road to Franx cafe, full english with... more

I was there with my sister and 86yr old Mother for one night only. We arrived at 12noon not really expecting our rooms to be available-and they weren't. We left our luggage and came back for 2pm to book in.Only one of the rooms we booked was ready and the other was still not ready when we finally had to... more

Located beside Seven Dials , Covent Garden one of the most vibrant areas in London. interesting small shops and coffee shops on our doorstep. .We were greeted by friendly staff who gave me a bigger room wihout hesitation when I complained about the size of the 1st room we were assigned. Lovely reception area to sit and relaxe. The bed... more