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Novotel London Waterloo

#313 of 1,052 Hotels in London
Certificate of Excellence
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113 Lambeth Road, London SE1 7LS, England
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Best prices for: 1 room 1 guest
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Novotel London Waterloo
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1,775 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed today NEW

We just visited about a week ago. Pros: close to London Eye & Big Ben. Grabbing a taxi in front of the hotel was quick and easy. Service was great. We had an Italian gentleman that really walked us through it all (currency, restaurants, etc.). We got to the hotel WELL before check in and we were able to immediately... More 

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Greenville, North Carolina
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a terrific hotel with a staff that will exceed your expectations, however, not the best location. There is a 15 minute walk to the nearest tube, Lambeth North. Its exhilarating in the morning, exhausting in the evening. Nevertheless the rooms were great, the hotel restaurant is excellent (the breakfast buffet will take your breath away), and I cannot... More 

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NovotelWaterloo, operations Manager at Novotel London Waterloo, responded to this review

Dear guest, We really appreciate your very positive comments regarding your stay at Novotel Waterloo as you may know that me and my teams do their best for the comfort of their guests. Your feedback, especially related to the friendliness of our teams, is a nice award for each of us. Thank you again for sharing your experience, and we... More 

Haverhill, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

stayed here in June for 2 nights with sister and daughter it is described as Novotel waterloo its not it is a good 20 - 25 minute walk from waterloo station it is situated close to Lambeth bridge nice clean hotel we had a triple room with good size bathroom only 2 cups although 3 people occupied room had to... More 

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Toronto
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Relatively cheap and cheerful hotel, with good, basic amenities. It's an easy walk to many landmarks. The only drawbacks - smallish rooms, and the distance to Underground stations. Service was prompt and helpful.

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Fremont, CA
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were a family of four and this hotel fit our needs perfectly. It was near Westminster Palace and Buckingham Palace. The hotel room was very clean with comfortable bed. The sofabed was not as comfortable, but my kids were able to sleep comfortably. The front desk staff were extremely helpful. I would skip the food at this hotel. It... More 

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Moscow, Moscow City, Russia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great location near riverbank - close to Big Ben, London eye and city centre. The transport is also easy accessible with 4 min there is underground station. Clean room, great service. The breakfast hall and breakfast itself were restaurant like rather than canteen and i liked that as well. All managers has a tiny flag on blazer to notify you... More 

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Eaton, Ohio
Level Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

A couple friends and I were looking for a nice hotel for a one night stay booked this hotel. I have to say, I have no complaints. Just a heads up, when trying to figure out how to turn the lights on.....there is a card slot by the door that you put your room key in. I do believe there... More 

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Portsmouth, England
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

this was a really pleasant stay for my family and I. We only stayed one night but I think it was good value for money and there was plenty to choose from at breakfast, the cost was included in the price. Close to many good attractions, London Eye, Westminster, Trafalgar Square etc..Staff were friendly and courteous, the room was a... More 

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Jaipur, Rajasthan, India
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

nice hotel with good family rooms . room size was good and rooms were clean and tidy. staff courteous and helping. location wise it was 10 mins walk from london eye and south bank. highly recommended for family holidays with kids.

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NovotelWaterloo, Operations Manager at Novotel London Waterloo, responded to this review

Sir, We really appreciate your very positive comments regarding your stay at Novotel Waterloo as me and my teams do their best for the comfort of our guests and their families. Your feedback is a real motivation for us. We are looking forward to welcoming you soon again at Waterloo Novotel. Sincerely, Jean-Marie Lucas Operations Manager More 

Strasbourg, France
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

I was there for a business trip. Negative: - after taking a shower you realize the entire bathroom is a pool - staff not professional and rude - breakfast cost 16 pounds and it worth 5 - the floor on the breakfast zone was sticky (badly cleaned) - checkout process was long - WiFi was absolutely crap Positive: - near... More 

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NovotelWaterloo, Operations Manager at Novotel London Waterloo, responded to this review

Sir, Me and my teams are frankly disappointed that our services did not meet your expectations, especially as our breakfast is usually highly appreciated by our guest. That's why it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Marie Lucas Operations Manager More 

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