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Novotel London Waterloo

#301 of 1,063 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
113 Lambeth Road, London SE1 7LS, England
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Best prices for: 1 room 1 guest
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Novotel London Waterloo
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Novotel London Waterloo
Novotel London Waterloo
Novotel London Waterloo
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1,667 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ahmedabad, India
Top Contributor
87 reviews 87 reviews
51 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I must admit that this hotel pleasantly surprised me on all counts. When I usually check in to a hotel in Central London, my expectations of service etc are very low unless it’s a top end five start property. The staff right from check in desk to room service are amongst the best I have seen in a lot of... More 

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Southport, United Kingdom
Top Contributor
115 reviews 115 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

We (2 adults, 2 children aged 12 and 10) stayed here for two nights (Friday and Saturday). We had a 'pay for one room, get a second room half price' deal which bought the cost of the rooms down to an average of £112.50 per room per night - not bad for this location, south of the Thames, just over... More 

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Leeds, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Have stayed in this hotel on a number of occasions, enjoy the location quiet and near lovely walk to Westminster. Always stay in executive rooms always enjoyed our stay, parking at hotel if needed, a 10 min walk to tube. Will return.

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United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Thank you for an excellent stay. The staff are extremely accomodating and helpful. The restaurant staff were very friendly, helpful and professional. All of our needs were taken care of with pleasure it seemed.

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Norwich, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for 2 nights using tesco points with family. Good sized interconnecting rooms. Excellent location just yards from the Thames Southbank. Plenty of parking in their car park. Food (including gluten free) was good. Just ask for gluten free, they know what they are doing.

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Waterford, Ireland
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here last weekend. We arrived at 12 midday on Friday and we had been informed that we had been complementary upgraded,which was very nice to hear. We checked in at 4 o clock after exploring the surrounding areas and went to our room,which was absolutely excellent,especially the bathroom. The bathroom was like nothing i've seen before,it had windows in... More 

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Bristol
Top Contributor
190 reviews 190 reviews
44 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Most of the facilities of the hotel were very good - I have stayed here at least three times. Half term was chaos in the breakfast room. No surprise that it was half term or busy but no reason either that provision of some food, cutlery, crockery, coffee should not be managed more effectively. Quite location but very central to... More 

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bernard p, General Manager at Novotel London Waterloo, responded to this review

Dear guest, I am truly glad to hear that you have enjoyed the location of our hotel. I would like to confirm that we have taken note of your comments and will address it accordingly. We look forward to your next visits. Kind regards, Bernard Panisse General Manager More 

Newquay, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed during half term so expected the hotel to be quite busy however everything was well managed and efficient. Rooms were very clean and modern, everything there I needed, hair dryer, iron, safe, tea and coffee. Food was very good but try to avoid the busy periods in the restaurant (there is a notice in the foyer noting the... More 

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bernard p, General Manager at Novotel London Waterloo, responded to this review

Dear guest, I am truly pleased to hear that you have had a wonderful experience at Novotel London Waterloo. We look forward to many other stays of yours. Kind regards, Bernard Panisse General Manager More 

Cheshire
Contributor
17 reviews 17 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for two nights in February half term. We are a family of 5 (2 adults and 3 children). We arrived quite late an night (11.30) and were welcomed by the reception. We were given interconnecting rooms which was useful (but I don't think we requested). Our rooms were at the back and the view was not great, overlooking... More 

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bernard p, General Manager at Novotel London Waterloo, responded to this review

Dear Guest, I thank you for this positive, kind feedback. I am glad to hear that you have felt genuinely welcomed all throughout the hotel as this is our aim: to make our guests feel at home away from home. We look forward to your next visits with the whole family. Kind regards, Bernard Panisse General Manager More 

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