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Novotel London Waterloo

#310 of 1,051 Hotels in London
Certificate of Excellence
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113 Lambeth Road, London SE1 7LS, England
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Novotel London Waterloo
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1,733 Reviews from our TripAdvisor Community

Traveler rating
    504
    894
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Trowbridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

I will start by saying that this hotel was chosen on 'secret hotels'. Mainly due to the location we thought we would get. I wanted something near waterloo, westminster area. I love the vibe around there so wanted to be close by. It is a very average hotel room. There isn't much to say about. It was clean, quiet but... More 

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London, United Kingdom
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Service is faultless and the top of the line staff are always ready and willing to help. The food is pretty good too! Good coffee and the breakfast buffet is extensive. Rooms are clean and tidy and room service requests are dealt with in minutes.

Was this review helpful? Yes 1
NovotelWaterloo, Directeur général at Novotel London Waterloo, responded to this review

Madam, We very much appreciate your positive comments regarding your stay at Novotel Waterloo. I can confirm to you that I shared your comments with our team and that your feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This is a useful hotel to stay in when you need something fairly central to London. Service and standards all what you would expect from a business stopover. But step out the door and cross the street to see one of the great views of London.

Was this review helpful? Yes 1
NovotelWaterloo, Directeur général at Novotel London Waterloo, responded to this review

Madam, Sir, Me and my teams very much appreciate your positive comments regarding your stay at Novotel Waterloo.They are real encouragements for us to continuously make progress and improve the quality of our services. We are looking forward to welcoming you soon again at Waterloo Novotel. Sincerely, Jogchum Slof General Manager More 

Edinburgh, United Kingdom
Top Contributor
135 reviews 135 reviews
22 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago

Handy modern hotel quite close to Westminster, London Eye and Houses of Parliament. Cost £500 for three nights for a triple room. The nearest tube station is Lambeth Walk which is about 6 minutes Walk. It's not a very nice walk and not recommended for anyone walking alone The hotel us perfectly adequate and comfortable and is better than a... More 

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NovotelWaterloo, Directeur général at Novotel London Waterloo, responded to this review

Madam, Sir, Many thanks for your very positive comments regarding your stay in our hotel. I will share them with our staff and I can assure you that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.... More 

Nottingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed for 1 night and tend to spend maximum time outside of hotel. That in mind - Reasonably priced. Excellent location. Good choice for breakfast. Helpful staff. Parking a little complicated when entering/exiting but staff sort as soon as issue is flagged up.

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NovotelWaterloo, Directeur général at Novotel London Waterloo, responded to this review

Madam, Sir Me and my teams very much appreciate your comments regarding your stay at the Novotel Waterloo. Your feedback is a strong encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely Jogchum Slof General manager More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I have stayed for 10 days at this hotel in a Executive Room at top floor. I was looking for a place I could be most of the time indoors working in important stuff from my room, with a nice and sunny view while enjoying some quiet moments. Great Location, Amazing View, Friendly staff, willing to help anytime. Busy Hotel,... More 

Was this review helpful? Yes 1
NovotelWaterloo, Directeur général at Novotel London Waterloo, responded to this review

Madam, Me and my staff sincerely appreciate your precise comments regarding your stay at the Novotel London Waterloo. Your feedback is a strong encouragement to us as we strive to continuously improve the quality of our services. That is also why your comment related to housekeeping is seriously taken into account and you can be sure that appropriate measures will... More 

Leeds, United Kingdom
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have just returned from London having spent 3 nights at the Novotel Waterloo. We asked for adjoining rooms with a connecting door as we had our family with us & also mentioned that our little Granddaughter has to have gluten free bread & almond milk.(we wanted to check that we could store such things in the room fridge.). We... More 

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NovotelWaterloo, Directeur général at Novotel London Waterloo, responded to this review

Madam, Sir Me and my staff very much appreciate your comments regarding your stay at the Novotel Waterloo. Your positive feedback is a nice award and a strong encouragement to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely Jogchum Slof General manager More 

Senior Contributor
23 reviews 23 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for a week in May 2015. Room was very old/tired but clean and comfortable. Blocked drains/poor plumbing, as usual, and stingy housekeeping whom did not replace the soaps or empty tissue box for days. These are small things that annoy people like me who frequent hotels for work and for leisure. Another pet hate of mine that occurred...The... More 

Was this review helpful? Yes
NovotelWaterloo, Directeur général at Novotel London Waterloo, responded to this review

Madam, Sir, Thank you for taking the time to share your experience at the Novotel Waterloo. I am sincerely sorry that this experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience to our guests. Therefore your feedback is very important to us. Please rest assured... More 

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