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All 1,073 London hotels

Novotel London Waterloo

4.0 of 5 Hotel   |   113 Lambeth Road, London SE1 7LS, England (Waterloo / South Bank / Southwark)
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82%
Ranked #266 of 1,073 hotels in London
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 3 days ago
SaltLakeCindy Salt Lake City, Utah, United States
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1,502 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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English first
Salt Lake City, Utah, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel has a very modern sleek look to it, which is very appealing. The location is great. You can walk to Buckingham Palace, Hyde Park, etc. The hop on/hop off bus stop is right around the corner. The Westminster tube stop is the other direction, just a short walk away. This made it very convenient to take the tube... More

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Schaffhausen
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

The hotel is very close to the south bank and such very close to Westminster palace and major attractions. Rooms are modern, spacious and clean. Bar/ breakfast area is very nice. Personnel could be friendlier and breakfast is too expensive. All in all highly recommended for a stay in London.

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bernard p, General Manager at Novotel London Waterloo, responded to this review

Thank you for recommending the Novotel London Waterloo. This is a honour for us. I am pleased to hear that you found the location of the hotel convenient. I am glad that the room and restaurant were at your satisfaction. I'm surprised to read your comments regarding our personel as we usually receive very positive feedback about the friendliness of... More

Geneva, Switzerland
Contributor
15 reviews 15 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

From the beginning of our stay until our departure we had no major complaints. The front staff was great. They were courteous, professional, and extremely helpful. We really felt that they treated each guest with a lot of respect and patience. The servers at breakfast and the bar were great. With all the numerous guests at a very busy time... More

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bernard p, General Manager at Novotel London Waterloo, responded to this review

Thank you for your positive feedback. I am happy to hear that you will recommend us to your freinds. Thank you also for complementing us on the excellent service provided to you during your stay. Thank you again for your feedback and I look forward to your next stays. Kind regards, Bernard Panisse General Manager More

Stavanger, Norway
Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 4 night and it was for family trip. What i like about this hotel are: 1) good location, it is not too far from Westminiter underground station and big bang with a walking distance for about 10-13 min, Waterloo Station, London eye and Sea life London acquerium for abt 20 min and the tourist... More

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bernard p, General Manager at Novotel London Waterloo, responded to this review

Dear guest, I am very pleased to hear that you have had a fantastic stay at Novotel London Waterloo and I am even more pleased to hear that we have delivered to you high standards fo service all throughout your visit. I thank you for pointing out the delicious breakfast you have had in our Elements restaurant as well our... More

Boston, MA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent four nights here in July. Every single person we interacted with was unceasingly friendly and very helpful, from the desk clerks, who helped us figure out how to get to the airport and around London, to the cheerful and efficient wait staff. We booked early and paid in advance, which got us a good price that included breakfast.... More

Was this review helpful? Yes 1
bernard p, General Manager at Novotel London Waterloo, responded to this review

We are delighted to know that you had a great experience at the Novotel London Waterloo, that you enjoyed our central location,our staff service and the different amenities we offer. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story. We look forward to welcoming you again soon at... More

Adelaide, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

5 min walk to tube. Bus stop right outside. Excellent breakfast. Rooms clean. 10 min walk to Westminster abbey and Parliament House Right along side Thames river Staff very friendly and excellent with directions Location great Would highly recommend

Was this review helpful? Yes 1
bernard p, General Manager at Novotel London Waterloo, responded to this review

Dear guest, I am truly glad to hear that you have enjoyed so much your stay with us. We look forward to your next visits. Kind regards, Bernard Panisse General Manager More

Woodland Hills, CA
Top Contributor
58 reviews 58 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We kicked off our 2 week trek through Europe with a stay at the Novotel Waterloo. The location was great. It was a block away from the Thames River and right down the street from the stop fro the Hop On/Hop Off Bus (which we used quite often). The tube stop is also just a few blocks away so getting... More

Was this review helpful? Yes 2
bernard p, General Manager at Novotel London Waterloo, responded to this review

Dear guest, I thank you for your wonderful feedback! Indeed we do our utmost to satisfy our guests and to anticipate their needs. I thank you for pointing out Pierre from our reception. He is very dedicated and he is a huge asset for the hotel. We look forward to welcoming you and your family back in our central yet... More

Stoke-on-Trent, United Kingdom
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel in September last year, we paid using tesco clubcard vouchers, we had a slight issue when we arrived as we did not have printed an extra code, fortunately the staff were very patient and we were able to sort this issue out straight away! The hotel is in a great situation, we loved walking opposite... More

Was this review helpful? Yes 1
bernard p, General Manager at Novotel London Waterloo, responded to this review

Thank you for taking the time to write a review about your recent visit to Novotel London Waterloo. I am pleased to hear that the location of our hotel was ideal for your visit to London, I am also very happy that our staff made all the difference by being so were very friendly and extremely helpful. I would like... More

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Additional Information about Novotel London Waterloo

Address: 113 Lambeth Road, London SE1 7LS, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel London Waterloo 4*
Reservation Options:
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Also Known As:
Novotel London Waterloo Hotel London
Accor London Waterloo
London Novotel Waterloo
Novotel London Waterloo England

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#18 Green Hotel in London #184 Luxury Hotel in London #196 Family Hotel in London #254 Business Hotel in London #323 Romantic Hotel in London
Hotel Class
Official Description (provided by the hotel)
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park. ... more   less 
Number of rooms
187

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