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Novotel London Waterloo

#311 of 1,053 Hotels in London
Certificate of Excellence
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113 Lambeth Road, London SE1 7LS, England
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UK SUMMER SALE
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1 room 1 guest
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Novotel London Waterloo
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1,854 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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  • All months
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    (458)
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Prescott, Wisconsin
1 review
5 of 5 stars Reviewed yesterday NEW

The location, accommodations, food and particularly the staff were awesome! It is within walking distance to the center of London and the Tube and a block from the Thames and walkway adjacent to the Thames which leads to the London Eye, The Globe Theatre, etc. Rental bikes are available nearby which provide a great way to explore the area.

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Level Contributor
3 reviews
3 of 5 stars Reviewed yesterday NEW

It is a good hotel, in a very good location in london, close to everything worth the visit and it saves you the trouble of getting to taxi or train for seeing the most important sights of london. closest underground is 10-15 min walking so take that into account. What really pissed me off there is that they charge you... More 

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London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at Novotel Waterloo for 2 nights. Everything was amazing from the staff so helpful and friendly, to the location at 3 minutes walk to Westminster. We arrived late in the night and in the room it was a plate with fresh fruit, we really appreciate that kind of benvenue. The room was at third floor (see the pic... More 

Was this review helpful? Yes
NovotelWaterloo, operations manager at Novotel London Waterloo, responded to this review

Dear Guest, We are really touched by your very spontaneous and motivating comments, particularly with regard to the attentiveness of our teams.They are a nice reward for these young teams who actually do their best for the absolute comfort of their guests and their families. Me and my staff thank you again for this very nice feedback. We are looking... More 

Milton Keynes, United Kingdom
Level Contributor
45 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I do not normally stay overnight in this part of London. My colleague selected this hotel as a central point for three of us to meet. The hotel interior is modern and looks like it was redecorated recently. There were plenty of chairs and places to sit and talk in the lobby and bar area. Staff were friendly and helpful... More 

Was this review helpful? Yes
NovotelWaterloo, operations manager at Novotel London Waterloo, responded to this review

Dear Guest, We sincerely thank you for these very positive and precise comments, particularly with regard to the perfect cleanliness of our hotel. They are real encouragements for us to continuously make progress and improve the quality of our services. We are looking forward to welcoming you soon again at Waterloo Novotel. Sincerely, Jean-Marie Lucas Operations Manager More 

Eskilstuna
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice, clean and modern hotel, good breakfast, nice staff and a good location in London. Close to Big Ben and the eye. Liked the modern lobby and restaurant area. Half an hour walk down to Oxford street, if you are a walker! Would stay there again!

Was this review helpful? Yes
NovotelWaterloo, operations manager at Novotel London Waterloo, responded to this review

Dear Guest, I sincerely thank you for these very positive comments as you may know that our teams do their best to make customers feel at home. Rest assured that your feedback is a nice reward for each of us. We are looking forward to welcoming you soon again at Novotel Waterloo. Sincerely, Jean-Marie Lucas Operations Manager More 

2 reviews
4 of 5 stars Reviewed 1 week ago

The hotel is nicely located just south of the river with most attraction are within walking distance such as Westminster, London Eye, covent garden, soho, etc. But remain secluded from the traffic and noise of central London

Review collected in partnership with Accorhotels.com

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NovotelWaterloo, operations manager at Novotel London Waterloo, responded to this review

Dear Guest, We really appreciate your positive feedback regarding your stay at Novotel Waterloo and, particularly, with regard to our privileged position close to the River Thames and fifteen minutes from Big Ben, London Eye, Westminster Bridge and Houses of Parliament. We sincerely thank you for these very encouraging comments and are looking forward to welcoming you soon again at... More 

cumbria
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from a lovely weekend at this hotel. Despite several reviews on trip advisor saying its a bad location and its miles from a tube station we found this to be totally untrue and a delightful central hotel. The hotel is no more than a 10 minute walk to Big Ben and the London Eye, along the south bank... More 

Was this review helpful? Yes
NovotelWaterloo, operations manager at Novotel London Waterloo, responded to this review

Madam, Sir, We are really touched by your very positive and precise comments, particularly with regard to our excellent location and the friendliness of our teams.They are a nice reward for all of our young teams who do their best for the absolute comfort of their guests and their families. Me and my staff thank you again for this encouraging... More 

Toronto, Canada
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location - within walking distance of all the attractions in West Minster and the rest using the Waterloo train or tube station. Hotel staff were very friendly - suggested to upgrade the room and breakfast for a nominal charge, helped with directions/maps, hail a cab and online flight check-in. Room was modern, spacious and well furnished. Will recommend to... More 

Was this review helpful? Yes
NovotelWaterloo, operations manager at Novotel London Waterloo, responded to this review

Dear Guest, We are really touched by your very positive comments regarding your stay at Novotel Waterloo.They are a nice reward for all of our young teams who do their best for the absolute comfort of their guests and their families. We are looking forward to welcoming you soon again at Waterloo Novotel. Sincerely, Jean-Marie Lucas Operations Manager More 

Hotel Review Summarization

What travelers say

  • Big Ben(11)
  • Lambeth Palace(6)
  • Very good(5)
  • Hotel staff(3)
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