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Novotel London Waterloo


Hotel class 4.0 of 5
113 Lambeth Road, London SE1 7LS, England

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Best fare found from Los Angeles to London: $746

Reviews you can trust

Reviews at a glance
  • Big Ben(8)
  • Lambeth North(7)
  • Good location(5)
  • Very clean(5)
  • Sofa bed(5)
  • South bank(5)
  • Free internet(4)
  • Credit card(4)
  • Clean and modern(3)
  • Clean and tidy(3)
Show reviews by trip type and rating
  • All reviews (201)
  • Business reviews (32)
  • Couples reviews (47)
  • Family reviews (44)
  • Friends getaway reviews (14)
  • Solo travel reviews (11)
83% of travelers recommend
4.0 of 5 stars 201 reviews
  • Excellent
    63
  • Very good
    81
  • Average
    32
  • Poor
    19
  • Terrible
    6
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[ Date ] [ Rating ]
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2 of 5 stars
Folkestonepaul   1 contribution
Folkestone, United Kingdom
Aug 26, 2010 | Trip type: Couples

We were offered a complementary stay at the hotel after a disastrous stay in a Novotel in Paris. We had a telephone call prior to our stay asking for payment. I explained about our complementary stay booked by the hotel in Paris and gave them all the details. A message was left on my mobile saying it was all sorted... more

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5 of 5 stars
Mrs-Shneebly   17 contributions
Worcester, UK
Aug 18, 2010 | Trip type: Family

We stayed at the Novotel Waterloo for two nights and have only positive things to say about it! We arrived before 10am and were able to leave our cases there, which was great as it gave us plenty of time to go off and do the activities we'd planned. The service we experienced from the staff at all times was... more

Management response from
NovotelWaterloo, General Manager

Thanks alot for your kind comments and compliments about the hotel. I am delighted that you enjoyed your stay and look forward to welcoming you back again soon. Kind regards, Sheila Mitchell General Manager

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3 of 5 stars
maidy1   1 contribution
Chesterfield, United Kingdom
Aug 6, 2010 | Trip type: Couples

good points clean very friendly and helpful staff close to southbank, big ben, imperial war museum. excellent bus service right outside hotel nice breakfast bad points long wait at check in and check out internet wasnt available due to building work and when it was kids seem to hog it for ages, needs to be policed better, theres a time... more

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4 of 5 stars
jdanos   1 contribution
Orlando, Florida
Aug 1, 2010 | Trip type: Family

We enjoyed everything. The staff helped by calling British airways for us when our luggage was lost, and put it in our room. They helped when we were trying to confirm our flight back home. We asked for a pub to eat at and their recommendation was great. The computer was not working at all times in the lobby. We... more

Management response from
NovotelWaterloo, General Manager

Thank you for your very kind words about the staff . Very much appreciated and my team will be delighted to hear that you enjoyed yourselves. Look forward to welcoming you back. Kind regards, Sheila Mitchell General Manager

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3 of 5 stars
Apeks   14 contributions
Norway
Jul 26, 2010 | Trip type: Family
1
person found this review helpful

Stayed 3 nights in July, and this is totally a good hotel. No aircondition in the rooms anyway make this hotel a sweat experience in July. I would have ranked this hotel higher if there was a AC in the room. Beside of that this is a clean and modern hotel, with ok room prices. Very nice frontdesk. Warm smiles... more

Management response from
NovotelWaterloo, General Manager

Thank you for your positive and constructive comments. As you noticed, we are currently installing air conditioning in our bedrooms, this will be completed by the end of the year. In regards with the Internet, we have 2 iMac stations in the Lobby with free access and a printer so you can check your emails and print usefull information during...

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3 of 5 stars
rjagga   6 contributions
New Delhi, India
Jul 22, 2010 | Trip type: Business

we stayed at the london waterloo when in london for a meeting...walking distance from the london eye, short drive to picadilly... small rooms...not suitable for twin sharing. more

Management response from
NovotelWaterloo, General Manager

Thank you for your comment. We do offer TWIN beds in our accessible rooms, otherwise, all the rooms have a queen size bed + a large pull out sofa bed that can be used as a second bed. In regards with the size, our Superior rooms are 24 square meters, which is still a good size for London. Thanks again...

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4 of 5 stars
RivaAN   1 contribution
Johannesburg, South Africa
Jul 20, 2010 | Trip type: Family

We stayed at the Novotel Waterloo for a total of 7 nights in June 2010, and were very happy with the hotel. The staff were very helpful and friendly, the aircon worked well, and the rooms are well designed and functional. The location is perfect for exploring central London, and is within walking distance of public distance, even with small... more

Management response from
NovotelWaterloo, General Manager

Dear RavaAn, Thank you for your very kind words. Very much appreciated and my team will be delighted to hear that you enjoyed yourselves. Look forward to welcoming you back. Kind regards Sheila Mitchell General Manager

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4 of 5 stars
Canterbury96   1 contribution
Canterbury, United Kingdom
Jul 14, 2010 | Trip type: Family
1
person found this review helpful

Overall the hotel was good if a little overpriced at the bar. The food was ok at breakfast, except no croissant on second day at 09:30 and low on other stuff too. The bar was undermanned but we got there in the end. Overall quite good apart form service at reception on check out, moody, impolite =, no please thankyou... more

Management response from
NovotelWaterloo, General Manager

Dear Canturbury96. Thank you for your comments (positive and negative) and feedback about your stay at the Novotel Waterloo. I will make sure that actions will be taken. I double checked with my staff and we havn't found any electric toothbrush last month in the rooms. I look forward to welcoming you back soon. Kind regards Sheila Mitchell General Manager

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1 of 5 stars
mrrt440   4 contributions
east sussex
Jul 9, 2010 | Trip type: Business, Couples

No Airconditioning, rude and lazy check-in staff, uncomfortable beds and pillows, breakfast half-cooked at £14.50 per head. I have stayed in better rooms in India at under £10.00 per night rather than the £160.00 charged at this sweat-box. I also have been treated better. Staff didn`t seem to care one bit about any complaints. To be fair, after I filled... more

Management response from
NovotelWaterloo, General Manager

I am sorry that you were disappointed with your stay and thank you for your fair comment. As discussed on the phone, I treat all feedback with the utmost seriousness and am currently investigating the matter. You have my contact details, should you need any further information. Kind Regards Sheila Mitchell General Manager

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3 of 5 stars
LDBLady   2 contributions
Lac du Bonnet, Canada
Jul 7, 2010 | Trip type: Couples

We wanted to stay near Waterloo Station and this hotel was certainly convenient. We had fabulous weather in London and walked everyday across the Lambeth Bridge or along the South Bank. We had a fabulous view of Lambeth Palace, Parliament, Big Ben and the London Eye but street noise meant we had to close the window at night. The decor... more

Management response from
NovotelWaterloo, General Manager

Thank you for taking the time to write a review. I am delighted that you enjoyed your stay and look forward to seeing you again in the near future. I will pass you comments about the coffee to the Food & Beverage Manager. Kind regards Sheila Mitchell General Manager

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Novotel London Waterloo Also Known As

  • Accor London Waterloo
  • London Novotel Waterloo
  • Novotel London
  • London Novotel
Address: 113 Lambeth Road, London SE1 7LS, England
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