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Novotel London Waterloo

#300 of 1,058 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
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113 Lambeth Road, London SE1 7LS, England
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1 room 1 adult
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Novotel London Waterloo
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2,077 Reviews from our TripAdvisor Community

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Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The rooms were a good size staff were helpful kind and friendly. We had a mis hap with one of the room service staff accidentally throwing some personal items away and the Manager was very lovely about it all. Has computers in lobby so you can book and pay for activities and the staff are very happy to print maps... More 

Helpful?
Thank Penstar73
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

First stay at this Novotel. On approach to hotel we were stopped by a film crew who blew up a double decker bus on the bridge next to the hotel for a Jackie Chan movie which was quite cool. Stayed in room 221. Didn't get a good view which I was hoping for but you can't get everything. The sofa... More 

Helpful?
Thank Lightfast
Brighton
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This chain beats the Premier Inns and Travelodges hands down. More staff smarter design and better food in the restaurant. Same sort of price point too. A little walk from the Tube but only 10-15 to the South Bank so pretty good location. Well done again Accor !

Helpful?
Thank EOCBrighton
Bundanoon, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We visited as a family in January and found the location of this hotel perfect. It is within walking distance to "Big Ben" , Westminster and the "Hop on Hop off" buses. We were pleasantly surprised as there was a construction site beside us but the insulation was very good and the rooms very quiet.This is a typical Novotel. The... More 

Helpful?
Thank BrigH111
Stuttgart
Level Contributor
226 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Located just a short walk from Southbank with lots of places to eat, drink or have fun. This is modern, new well designed hotel. Rooms are very modern with a very cool bathroom. It also a nice fitness room with everything you need. The only downfall, there is not much next to the hotel on the other hand it's very... More 

Helpful?
Thank GK_10_1972
Rochester, United Kingdom
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed for one night. The hotel is comfortable and spotlessly clean. Our room was very modern and well equipped. The staff of the hotel are mainly French and the service is excellent. There is a very good breakfast buffet with a wide range of choices. We will have no hesitation in booking this hotel again in... More 

Helpful?
Thank ebearLondon
NovotelWaterloo, Operations Manager at Novotel London Waterloo, responded to this review

Madam, Sir, We really appreciate your very positive feedback regarding your stay at Novotel Waterloo. It is always a pleasure to receive such a motivating answer and I can confirm to you that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. We are looking forward to welcoming you... More 

Florianopolis, Brazil
1 review
3 of 5 stars Reviewed 1 week ago

We enjoyed our stay. But unfortunately there was an event during one day at breakfast time in which our space and the schedule for eating were dramaticaly reduced and nobody told us in advance. This affected the quality of our family moment at breakfast.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Mariaoliveira2016
NovotelWaterloo, Operations manager at Novotel London Waterloo, responded to this review

Dear Guests, Thank you for taking the time to tell us about your stay at the Novotel London Waterloo and for your positive comments. However, I regret that your experience did not meet all your expectations, notably in terms of breakfast service. At Novotel, we strive to provide a high quality service for all our guests that is why your... More 

Stevenage, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here on Saturday, they have lots of parking for £24 overnight, we walked from there along the river Thames into Covent Garden so all close by, the staff are lovely and very helpful and the room was perfect 100% recommend hotel was very peaceful and very good location

Helpful?
Thank sammi1974
NovotelWaterloo, operations manager at Novotel London Waterloo, responded to this review

Dear Guest Your comment is a nice reward for all my young teams and we really thank you for this very precise, sincere and positive feedback, in particular with regard to our wonderful location and to the friendliness of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the... More 

stourbridge
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Booked this hotel for its closeness to the royal festival hall. We had an executive room which was spacious and to save money we asked for a triple room for our son. The room had a separate toilet which was tight, the bathroom had a shower over bath which was adequate. The bed was comfy although our 21year old son... More 

Helpful?
Thank selemdip
NovotelWaterloo, operations manager at Novotel London Waterloo, responded to this review

Dear Guest It is always a pleasure to receive such a constructive and positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Homer, allow me to express my sincerest apologies concerning the small... More 

Western Poland, Poland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

best for cuples and family staying the best locations in london to see moste important places to be the sweemming pool amassing and breakfast the best ever best food restaurant best rooms best service what do you want is in waterloo novotel hotel best stay ever in London

Helpful?
1 Thank maqdalena
NovotelWaterloo, Operations manager at Novotel London Waterloo, responded to this review

Dear Guest What a pleasure to receive such a nice comment ! It is a great award fo each of our young teams and we sincerely thank you for that. It is also a real encouragement for us to continuously make progress and improve the quality of our services. Me and my staff are looking forward to welcoming you soon... More 

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