We stayed at the Novotel Waterloo for two nights and have only positive things to say about it! We arrived before 10am and were able to leave our cases there, which was great as it gave us plenty of time to go off and do the activities we'd planned. The service we experienced from the staff at all times was... more

good points clean very friendly and helpful staff close to southbank, big ben, imperial war museum. excellent bus service right outside hotel nice breakfast bad points long wait at check in and check out internet wasnt available due to building work and when it was kids seem to hog it for ages, needs to be policed better, theres a time... more

We enjoyed everything. The staff helped by calling British airways for us when our luggage was lost, and put it in our room. They helped when we were trying to confirm our flight back home. We asked for a pub to eat at and their recommendation was great. The computer was not working at all times in the lobby. We... more

Stayed 3 nights in July, and this is totally a good hotel. No aircondition in the rooms anyway make this hotel a sweat experience in July. I would have ranked this hotel higher if there was a AC in the room. Beside of that this is a clean and modern hotel, with ok room prices. Very nice frontdesk. Warm smiles... more

we stayed at the london waterloo when in london for a meeting...walking distance from the london eye, short drive to picadilly... small rooms...not suitable for twin sharing. more

We stayed at the Novotel Waterloo for a total of 7 nights in June 2010, and were very happy with the hotel. The staff were very helpful and friendly, the aircon worked well, and the rooms are well designed and functional. The location is perfect for exploring central London, and is within walking distance of public distance, even with small... more

Overall the hotel was good if a little overpriced at the bar. The food was ok at breakfast, except no croissant on second day at 09:30 and low on other stuff too. The bar was undermanned but we got there in the end. Overall quite good apart form service at reception on check out, moody, impolite =, no please thankyou... more

No Airconditioning, rude and lazy check-in staff, uncomfortable beds and pillows, breakfast half-cooked at £14.50 per head. I have stayed in better rooms in India at under £10.00 per night rather than the £160.00 charged at this sweat-box. I also have been treated better. Staff didn`t seem to care one bit about any complaints. To be fair, after I filled... more

We wanted to stay near Waterloo Station and this hotel was certainly convenient. We had fabulous weather in London and walked everyday across the Lambeth Bridge or along the South Bank. We had a fabulous view of Lambeth Palace, Parliament, Big Ben and the London Eye but street noise meant we had to close the window at night. The decor... more