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Novotel London Waterloo

#306 of 1,050 Hotels in London
Certificate of Excellence
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113 Lambeth Road, London SE1 7LS, England
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Novotel London Waterloo
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Novotel London Waterloo
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Novotel London Waterloo
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1,725 reviews from our community

Traveler rating
    501
    891
    258
    55
    20
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882
338
75
228
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edinburgh, United Kingdom
Top Contributor
133 reviews 133 reviews
22 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Handy modern hotel quite close to Westminster, London Eye and Houses of Parliament. Cost £500 for three nights for a triple room. The nearest tube station is Lambeth Walk which is about 6 minutes Walk. It's not a very nice walk and not recommended for anyone walking alone The hotel us perfectly adequate and comfortable and is better than a... More 

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NovotelWaterloo, Directeur général at Novotel London Waterloo, responded to this review

Madam, Sir, Many thanks for your very positive comments regarding your stay in our hotel. I will share them with our staff and I can assure you that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.... More 

Nottingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 6 days ago NEW

Stayed for 1 night and tend to spend maximum time outside of hotel. That in mind - Reasonably priced. Excellent location. Good choice for breakfast. Helpful staff. Parking a little complicated when entering/exiting but staff sort as soon as issue is flagged up.

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NovotelWaterloo, Directeur général at Novotel London Waterloo, responded to this review

Madam, Sir Me and my teams very much appreciate your comments regarding your stay at the Novotel Waterloo. Your feedback is a strong encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely Jogchum Slof General manager More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I have stayed for 10 days at this hotel in a Executive Room at top floor. I was looking for a place I could be most of the time indoors working in important stuff from my room, with a nice and sunny view while enjoying some quiet moments. Great Location, Amazing View, Friendly staff, willing to help anytime. Busy Hotel,... More 

Was this review helpful? Yes 1
NovotelWaterloo, Directeur général at Novotel London Waterloo, responded to this review

Madam, Me and my staff sincerely appreciate your precise comments regarding your stay at the Novotel London Waterloo. Your feedback is a strong encouragement to us as we strive to continuously improve the quality of our services. That is also why your comment related to housekeeping is seriously taken into account and you can be sure that appropriate measures will... More 

Leeds, United Kingdom
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We have just returned from London having spent 3 nights at the Novotel Waterloo. We asked for adjoining rooms with a connecting door as we had our family with us & also mentioned that our little Granddaughter has to have gluten free bread & almond milk.(we wanted to check that we could store such things in the room fridge.). We... More 

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NovotelWaterloo, Directeur général at Novotel London Waterloo, responded to this review

Madam, Sir Me and my staff very much appreciate your comments regarding your stay at the Novotel Waterloo. Your positive feedback is a nice award and a strong encouragement to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely Jogchum Slof General manager More 

Contributor
17 reviews 17 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for a week in May 2015. Room was very old/tired but clean and comfortable. Blocked drains/poor plumbing, as usual, and stingy housekeeping whom did not replace the soaps or empty tissue box for days. These are small things that annoy people like me who frequent hotels for work and for leisure. Another pet hate of mine that occurred...The... More 

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NovotelWaterloo, Directeur général at Novotel London Waterloo, responded to this review

Madam, Sir, Thank you for taking the time to share your experience at the Novotel Waterloo. I am sincerely sorry that this experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience to our guests. Therefore your feedback is very important to us. Please rest assured... More 

Sydney, Australia
Top Contributor
65 reviews 65 reviews
24 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

In choosing a hotel to stay in London is not easy at the best of times, however the Novotel London Waterloo ticked all the boxes. We were looking for a hotel that was not in the prime tourist areas but close enough so that travel between the sights would not be a burden. We also wanted to be near a... More 

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NovotelWaterloo, Directeur général at Novotel London Waterloo, responded to this review

Madam, Sir, Me and my teams very much appreciate your very positive comments regarding the quality of services at the Novotel Waterloo. I will share your comments with our team and I can assure you that this feedback is a nice award and will serve as an encouragement to all of us. Thank you again for sharing your experience and... More 

Hull
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for one night, checking in at 2pm on a Saturday in May. Unfortunately our room wasn't ready when we arrived so we waited in the bar where staff were not always visible. Checking in was very pleasant and the staff were very polite. Great, central location with views of the London skyline. The room was clean but... More 

Was this review helpful? Yes 1
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this review

Madam, Sir Me and my teams very much appreciate your comments regarding your stay at the Novotel London Waterloo. Your feedback is a strong encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely Jogchum Slof General manager More 

Top Contributor
66 reviews 66 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was delivering a training course today and the meeting manager (I think Vivienne) was outstanding she made all the delegates feel very welcome and made the whole day go smoothly. We were in the executive room and the room was very comfortable and yet perfect for the course.

Was this review helpful? Yes
NovotelWaterloo, Manager at Novotel London Waterloo, responded to this review

Madam, Sir Me and my teams very much appreciate your very positive comments regarding your stay at the Novotel London Waterloo.They are real encouragements for us to continuously make progress and improve the quality of our services. Me and my staff are looking forward to welcoming you soon again at Novotel Waterloo. Sincerely Jogchum Slof General manager More 

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