We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel London Waterloo

#311 of 1,054 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Hotel website
Hotel deals
113 Lambeth Road, London SE1 7LS, England
Special Offer
UK SUMMER SALE
Book on
TripAdvisor
Trusted partner. We work with ACCORHOTELS.COM to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Novotel London Waterloo
View Map
Add Photo Write a Review

1,858 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    545
    951
    281
    60
    21
See reviews for
962
353
80
244
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1858)
  • Mar-May only
    (458)
  • Jun-Aug only
    (585)
  • Sep-Nov only
    (388)
  • Dec-Feb only
    (427)
All months
Overland Park, Kansas
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel while visiting London for a week. We had booked two rooms. When we arrived they tried to give me a smaller room (with less capacity) for one of the rooms and charge me the higher price for both of them! I did have the booking reservation and got a lower rate. But still it was... More 

Was this review helpful? Yes
NovotelWaterloo, operations manager at Novotel London Waterloo, responded to this review

Dear Guest, We really appreciate your fair and positive feedback with regard to the quality of our services. However, I regret that your experience did not meet all your expectations in terms of check-in and I sincerely apologizes for the inconveniences caused. We are looking forward to welcoming you soon again at Waterloo Novotel. Sincerely, Jean-Marie Lucas Operations Manager More 

Prescott, Wisconsin
1 review
5 of 5 stars Reviewed 5 days ago NEW

The location, accommodations, food and particularly the staff were awesome! It is within walking distance to the center of London and the Tube and a block from the Thames and walkway adjacent to the Thames which leads to the London Eye, The Globe Theatre, etc. Rental bikes are available nearby which provide a great way to explore the area.

Was this review helpful? Yes
NovotelWaterloo, OPERATIONS MANAGER at Novotel London Waterloo, responded to this review

Madam, What a pleasure it is to receive such positive feedback, particularly regarding the attentiveness of our staff. Rest assured that your comments have been shared with all our staff and we sincerely thank you for that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Marie... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 5 days ago NEW

It is a good hotel, in a very good location in london, close to everything worth the visit and it saves you the trouble of getting to taxi or train for seeing the most important sights of london. closest underground is 10-15 min walking so take that into account. What really pissed me off there is that they charge you... More 

Was this review helpful? Yes
NovotelWaterloo, operATIONS MANAGER at Novotel London Waterloo, responded to this review

Dear Guest, We really appreciate your positive feedback, particularly with regard to the ideal location of our hotel and we sincerely thank you for that. However, we regret that your stay seems to have been ruined by the fact that you didn't get information about the price of the drinks displayed in your mini bar, as these prices are sticked... More 

London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at Novotel Waterloo for 2 nights. Everything was amazing from the staff so helpful and friendly, to the location at 3 minutes walk to Westminster. We arrived late in the night and in the room it was a plate with fresh fruit, we really appreciate that kind of benvenue. The room was at third floor (see the pic... More 

Was this review helpful? Yes
NovotelWaterloo, operations manager at Novotel London Waterloo, responded to this review

Dear Guest, We are really touched by your very spontaneous and motivating comments, particularly with regard to the attentiveness of our teams.They are a nice reward for these young teams who actually do their best for the absolute comfort of their guests and their families. Me and my staff thank you again for this very nice feedback. We are looking... More 

Milton Keynes, United Kingdom
Level Contributor
45 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

I do not normally stay overnight in this part of London. My colleague selected this hotel as a central point for three of us to meet. The hotel interior is modern and looks like it was redecorated recently. There were plenty of chairs and places to sit and talk in the lobby and bar area. Staff were friendly and helpful... More 

Was this review helpful? Yes
NovotelWaterloo, operations manager at Novotel London Waterloo, responded to this review

Dear Guest, We sincerely thank you for these very positive and precise comments, particularly with regard to the perfect cleanliness of our hotel. They are real encouragements for us to continuously make progress and improve the quality of our services. We are looking forward to welcoming you soon again at Waterloo Novotel. Sincerely, Jean-Marie Lucas Operations Manager More 

Eskilstuna
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice, clean and modern hotel, good breakfast, nice staff and a good location in London. Close to Big Ben and the eye. Liked the modern lobby and restaurant area. Half an hour walk down to Oxford street, if you are a walker! Would stay there again!

Was this review helpful? Yes
NovotelWaterloo, operations manager at Novotel London Waterloo, responded to this review

Dear Guest, I sincerely thank you for these very positive comments as you may know that our teams do their best to make customers feel at home. Rest assured that your feedback is a nice reward for each of us. We are looking forward to welcoming you soon again at Novotel Waterloo. Sincerely, Jean-Marie Lucas Operations Manager More 

2 reviews
4 of 5 stars Reviewed 1 week ago

The hotel is nicely located just south of the river with most attraction are within walking distance such as Westminster, London Eye, covent garden, soho, etc. But remain secluded from the traffic and noise of central London

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
NovotelWaterloo, operations manager at Novotel London Waterloo, responded to this review

Dear Guest, We really appreciate your positive feedback regarding your stay at Novotel Waterloo and, particularly, with regard to our privileged position close to the River Thames and fifteen minutes from Big Ben, London Eye, Westminster Bridge and Houses of Parliament. We sincerely thank you for these very encouraging comments and are looking forward to welcoming you soon again at... More 

cumbria
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from a lovely weekend at this hotel. Despite several reviews on trip advisor saying its a bad location and its miles from a tube station we found this to be totally untrue and a delightful central hotel. The hotel is no more than a 10 minute walk to Big Ben and the London Eye, along the south bank... More 

Was this review helpful? Yes
NovotelWaterloo, operations manager at Novotel London Waterloo, responded to this review

Madam, Sir, We are really touched by your very positive and precise comments, particularly with regard to our excellent location and the friendliness of our teams.They are a nice reward for all of our young teams who do their best for the absolute comfort of their guests and their families. Me and my staff thank you again for this encouraging... More 

Hotel Review Summarization

What travelers say

  • Big Ben(11)
  • Lambeth Palace(6)
  • Very good(5)
  • Hotel staff(3)
Questions? Get answers from hotel staff and past guests. Ask a question

334 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (278)
Viewed
Room/suite (80)
Viewed
View from room (34)
Viewed
Bathroom (24)
Viewed
Hotel & grounds (42)
Viewed
Dining (7)
Viewed
Pool/beach area (3)
Viewed
Other (88)

Management photos: Courtesy of the property manager

Viewed
All management photos (56)
Viewed
Room/suite (24)
Viewed
Dining (5)
Viewed
Hotel & grounds (11)
Viewed
Other (16)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these London hotels
London Bridge
Novotel London Blackfriars
Novotel London Blackfriars
#196 of 1,054 in London
4.5 of 5 stars 1,289 reviews
City of London
Novotel London Tower Bridge
Novotel London Tower Bridge
#252 of 1,054 in London
4.0 of 5 stars 1,973 reviews
Southwark
Novotel London City South
Novotel London City South
#383 of 1,054 in London
4.0 of 5 stars 1,486 reviews
Show Prices
Show Prices
Show Prices
Paddington / Maida Vale
Novotel London Paddington
Novotel London Paddington
#268 of 1,054 in London
4.0 of 5 stars 1,671 reviews
London Bridge
Ibis London Blackfriars
Ibis London Blackfriars
#208 of 1,054 in London
4.5 of 5 stars 1,967 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay