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Boston Manor Hotel

3.0 of 5 Hotel   |   146-152 Boston Road | Hanwell, Ealing, London W7 2HJ, England
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Ranked #716 of 1,054 Hotels in London
A recent review
3 of 5 stars reviewed 4 weeks ago
Vaitkute Torquay, United Kingdom
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171 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
1 review
2 of 5 stars Reviewed 5 days ago NEW

Upon arrival we couldn't find the hotel as the "front photograph" is of the back of the hotel (which looks alright) but the front was a different story, then to be shown to our room which was a very basic family room. I had booked the double deluxe with corner bath. When I disputed this with front of house, they... More

Was this review helpful? Yes
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, We are sorry if you and your travelling companion found fault with our service, but we have been able to check the details of your stay, and have established that these do not tally with your complaints. First, we do acknowledge that the front entrance of the hotel is not as impressive as the back, which we feature... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

My big mistake was that I did not check Trip advisor before I booked this hotel. Room was dirty, dusty & loads of dead flys. Mattress and carpet was stained . Also there were no emergency fire I instructions in the room The place was so dirty that we did not even stay for the breakfast the following morning !!... More

Was this review helpful? Yes 1
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, Your critical review has been noted by a number of our managers, and we have concluded that it is part of an ongoing smear campaign against us. These malicious reports are so transparent that the editors of Tripadvisor have even seen fit to delete some of the worst of them. You mention that you have photographic evidence to... More

Torquay, United Kingdom
1 review
3 of 5 stars Reviewed 4 weeks ago

in pictures looked much better, so was disapointed upon arrival, but at the same time staff was really nice, bathrooms and beds were clean, breakfast was ok - so for the price paid it was a good deal.

Review collected in partnership with BudgetPlaces

Was this review helpful? Yes
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, We’re glad you feel that you got a good bargain for the price of your room, and that the facilities were of a high standard. You mention all the basic elements of a good hotel stay, and those remain our priority. Certainly since our refurbishment programme got going, both the rooms and the public areas have essentially been... More

Lowestoft, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

I booked this hotel for my husbands 60th surprise birthday party. We stayed for 2 night and had the most brilliant time. The staff were very friendly and nothing was too much effort. The hotel itself was just like Faulty Towers some defects but so charming. As a family we booked 5 rooms in all. Breakfast was good and food... More

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Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, We’re glad your surprise birthday celebration turned out a success. With five rooms occupied for two nights, you clearly had plenty of opportunity to judge our standards, so your review is particularly well-informed. It’s always good to see a guest itemising our main strengths in so few words. The friendly personal service is a special priority in this... More

1 review
4 of 5 stars Reviewed August 11, 2014 via mobile

After visiting London for the day, my wife and I decided to stay over. We were leaving Central London around midnight, and we were very pleasantly surprised to be able to find a room at that time of night - and for such a reasonable price.

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Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, We were very glad to be able to meet your last-minute requirement for a bed within reach of central London - something that tends to prove rather expensive. In the inner suburbs, you often have to choose between the big, impersonal outlets or the small b&b’s with minimal facilities. At Boston Manor Hotel, we justly claim to provide... More

England, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 9, 2014

I stayed overnight at Boston Manor in March 2014. We had booked 2 rooms and we had read mixed reviews about the hotel. When we arrived at Boston Manor, it looked tired and I was dreading staying at this hotel. As I entered, the inside of the hotel looked tired too. The staff were quite friendly, but we had to... More

Was this review helpful? Yes 1
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, Thank you for your very full and detailed report, which my management and staff have scrutinised with care. The main issue seems to be our major refurbishment scheme, which is now well into its second half. When it’s complete, all rooms will have the same high standards as the second room you booked. The one you booked first... More

Chichester, United Kingdom
1 review
2 of 5 stars Reviewed August 7, 2014

We came to London to visit family and my father-in-law booked us into this hotel. I was concerned after reading the bad reviews but was determined to go with an open mind. The basics were clean (toilet, shower, bed linen) the housekeeping leaves a lot to be desired. All woodwork (skirtings and doors) were thick with dust as was loo... More

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Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, Thank you for both your favourable and critical comments. If as you say the woodwork was ‘thick with dust’, them I must apologise for the lack of house keeping and will bring it to the attention of our cleaning staff. Had you mentioned this to us during your stay we would have rectified the problem or offered another... More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 5, 2014

I was pleasantly surprised with this hotel after reading the really bad reviews that it had. our room was very clean and had a very nice refurbished bathroom (although toilet seat was loose) the rooms are hot but there is a fan that helps cool the room down. Staff were friendly and happy to help.make sure you lock your bedroom... More

Was this review helpful? Yes
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

ear Guest, It is most reassuring to know that you have discounted many of the negative reports that have been appearing on this site. We have, of course, studied these in detail, and under scrutiny the claims simply don’t carry any credibility whatever. (In one case, the reviewer supplied pictures of a room in a different hotel!) Also some of... More

Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 16, 2014

What can i say about this hotel... Firstly the room was dirty there was stains all over the sheets and mattress. The shower had hairs in it and the toilet seat was loose. It did not look like it was cleaned after the last guests. Also the bannisters around the hotel were sticky?? I stayed only for 1 night for... More

Was this review helpful? Yes 2
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, It’s easy to see that this is just the latest in a long series of negative reports that are either made-up or at least vastly exaggerated. This number of grievances would never occur on the same night, and it is hard to take any of them seriously. ‘Stains all over the sheets and mattress’ - this is simply... More

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Additional Information about Boston Manor Hotel

Address: 146-152 Boston Road | Hanwell, Ealing, London W7 2HJ, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Boston Manor Hotel 3*
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Also Known As:
Boston Manor London
Boston Manor Hotel London, England

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