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Boston Manor Hotel

146-152 Boston Road | Hanwell, Ealing, London W7 2HJ, England
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223 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
2 of 5 stars Reviewed 6 days ago NEW

I stayed in this hotel over a weekend with family. Good points- Breakfast included Car park Great location BAD points- Dirty carpets and walls throughout hotel Dirty curtains in room Pigeon poo on window cill Very creaky bed No AC Fan in room not working Overall the hotel needs some money spent on it only then it will be a... More 

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wrexham
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Seeing is believing,and believe me this place is the pits.Stayed here while working around London,and hotel was booked & paid for by the company.The same company now check out hotel reviews on TA prior to booking a hotel for their workers.So at least something good came from this hotel stay.When we ere given the name of the hotel,it sounded great,and... More 

Was this review helpful? Yes 2
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, As your rooms were booked by your company and not by yourself, we don’t know which rooms they were, and on what dates you occupied them. Therefore it is impossible to take up the issues with the relevant staff who were on duty on those days. If you would be kind enough to tell us the names of... More 

Travelers are raving about these London hotels

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I booked this hotel through Booking.com I specifically stated I wanted parking and a room that was not on the ground floor. There was no parking so we parked on a very rough side street several blocks away. We were given a room on the ground floor right next door to the stinking kitchen and noisy hallway. We complained and... More 

Was this review helpful? Yes 2
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, It is a little hard to know how to respond to your complaints, as we can’t trace any details of your stay. If you could supply your name and the date of your visit, we might be able to confirm the validity of these claims, and reply accordingly. One claim, however, we must deny at once, and that... More 

Cardiff, United Kingdom
Level Contributor
3 reviews
1 of 5 stars Reviewed 4 weeks ago

My daughter has brought me to London for my birthday,and purchased tickets for us to go to see Neil Diamond live in concert. She had also booked us into Boston Manor Hotel for 4 nights,and we left yesterday morning having spent just the 1 night.It is a shame to see a hotel in such an ideal location be in such... More 

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Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, It is clear that you had a most unsatisfactory stay at Boston Manor Hotel, causing you to make an early departure, and we must apologise most humbly for the shortfall in our normally high standards. In particular, we must express our deep regrets for the poor standard of personal service by the staff. The receptionists have been instructed... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 19, 2015

We stayed at this hotel for 4 nights. The triple room was really spacious with enough room for our little ones to play. The beds were the best unlike those at our home relaxing, clean and just good. Son slept soundly and loved to go to sleep on his own something we have only wished for a long time. The... More 

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Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, We were very happy to read your positive review of one of our newly-refurbished triple rooms, and a four-night stay certainly allows for in-depth scrutiny. The modernisation programme is almost complete now, and more and more guests are reporting favourably on the improved facilities. New bedding and fresh linen in the bathroom always makes a big difference. And... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 12, 2015

cheap accomadation, hotel staff lovely friendly and polite, can see hotel is in process of being done up to a high standard! (our bathroom was amazing!) breakfast was small but suited just fine! like that check out isn't until 11 so no rush to leave! only bad point (which u can read on almost every review ) .... the bed!!!!... More 

Was this review helpful? Yes 1
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, Thank you for your appreciative comments about our personal service, our newly upgraded standards and value for money. On the matter of the new beds, we see that you found the mattress to be harder than you would have liked, and you observe that several other guests have logged their complaints about this. These mattresses are fully compliant... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 6, 2015

Stayed here July 4th as was going to watch AC/DC at Wembley as in the booking description was 2.9 miles from the stadium.. Think more like 10!! On arrival at 2 pm was given our key to find the room not even cleaned from the last occupants. Eventually got in 30 mins later. Other guests were complaining about the state... More 

Was this review helpful? Yes 3
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, We must certainly apologise about your room - and others too - not being ready in time for your arrival. We were especially busy that day, largely because of the Wembley concert, which you claim you had trouble getting to. We acknowledge that the distance of 2.9 miles was incorrect, but 10 miles is not realistic. We normally... More 

London, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed July 5, 2015

Having stayed at the Boston Manor Hotel, I found the room very basic and the beds extremely uncomfortable -in fact rock hard..that it was like sleeping on concrete.nTV far too small. Dirty towels with stains on them. Unfortunately I had to ring down to reception twice in the early hours of the morning because of really loud noise coming from... More 

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Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, First, we must apologise wholeheartedly for the noise disturbance. Very occasionally, we get troublesome visitors, who cause a nuisance, and it’s our other customers who suffer. Im sorry that you had felt that your room and TV were small. we are upgrading our rooms with bigger tv's. The bedding is due to be upgraded in the next few... More 

Bury St. Edmunds, United Kingdom
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 22, 2015

Was a fantastic find and comparatively cheaper for London. There is ample free parking - a few spots are tight. Very courteous staff. The room itself was good, the beds were comfortable. Our room was on the ground floor close to the main door and the doors were banging all along. The floor boards from above were creaking a lot.... More 

Was this review helpful? Yes
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, Thank you for your kind comments about Boston Manor Hotel, and we are glad to hear that you regard it as a ‘fantastic find’. With regard to the creaking floorboards, we are currently attending to the upgrading of the public areas, and this problem should be ironed-out soon. The banging of the main door is due to inconsiderate... More 

surrey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 21, 2015

Upon arrival you get the impression of very friendly staff. Lovely to be spoken to as a human being as well. I agree with some of the comments that the hotel could do with a fresh coat of paint on stairs and landings. I tripped in one of the corridors as it had some sort of ramp under the carpet... More 

Was this review helpful? Yes
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

“Stayed for two nights.” 4 of 5 stars Reviewed yesterday NEW Upon arrival you get the impression of very friendly staff. Lovely to be spoken to as a human being as well. I agree with some of the comments that the hotel could do with a fresh coat of paint on stairs and landings. I tripped in one of the... More 

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