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Boston Manor Hotel

146-152 Boston Road | Hanwell, Ealing, London W7 2HJ, England
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216 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Bury St. Edmunds, United Kingdom
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Was a fantastic find and comparatively cheaper for London. There is ample free parking - a few spots are tight. Very courteous staff. The room itself was good, the beds were comfortable. Our room was on the ground floor close to the main door and the doors were banging all along. The floor boards from above were creaking a lot.... More 

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Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, Thank you for your kind comments about Boston Manor Hotel, and we are glad to hear that you regard it as a ‘fantastic find’. With regard to the creaking floorboards, we are currently attending to the upgrading of the public areas, and this problem should be ironed-out soon. The banging of the main door is due to inconsiderate... More 

surrey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Upon arrival you get the impression of very friendly staff. Lovely to be spoken to as a human being as well. I agree with some of the comments that the hotel could do with a fresh coat of paint on stairs and landings. I tripped in one of the corridors as it had some sort of ramp under the carpet... More 

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Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

“Stayed for two nights.” 4 of 5 stars Reviewed yesterday NEW Upon arrival you get the impression of very friendly staff. Lovely to be spoken to as a human being as well. I agree with some of the comments that the hotel could do with a fresh coat of paint on stairs and landings. I tripped in one of the... More 

Brierley Hill, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed here for one night and will never stay or recommend this hotel!! On arrival I noticed a strange smell to the establishment. Upon entering the smallest room ever I found to be untidy with very little room once inside! I didn't use the restaurant for ether evening meal or breakfast but did look inside the room and found that... More 

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Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, We realise that we must apologise unreservedly for the shocking disturbances by other hotel guests on the night of your stay. This was an unprecedented incident, and entirely untypical of our normally harmonious atmosphere. We did call the police at once, but they took an hour to arrive. However, the offending guests were then immediately escorted out, and... More 

Travelers are raving about these London hotels

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very well priced and located hotel close to excellent transport links for everything you need to do in and around London. The hotel needs a bit of modernising - the lobby gives a bit of a false impression of the rest of the hotel, because as soon as you start climbing the stairs everything looks like it... More 

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Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

ear Guest, Your review was very welcome, and the comments, both favourable and less favourable, were entirely appropriate. The main issue is that we are nearing the end of a major refurbishment programme, and your room was one of the ones due for modernising. (We have had especially glowing reports about those bedrooms that have had the new furnishings and... More 

St Helens, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was visiting London with my partner and my 1 year old daughter with the plan to go into the City Centre on the Saturday and we had tickets to watch the Rugby at Twickenham on Sunday. Having read the mixed reviews we tentatively booked this hotel but I can safely say there was no need to be worried in... More 

Was this review helpful? Yes 1
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, Your family trip managed to demonstrate all the main benefits that this hotel offers. Equally convenient for sports events at Twickenham and for access to the West End. Clean, comfortable rooms. Free parking. And a good personal service by our well-trained employees. We were interested to note that you had checked the reviews on Tripadvisor, and decided to... More 

Melbourne, Australia
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is about 15 minutes drive from Heathrow or connected by Piccadilly Line. Ten minutes walk from the station but there is also a bus which stops right outside the tube and near the Hotel. The Hotel is a real rabbit warren with corridors and stairs going in all directions. The place is very clean, the included breakfast is good... More 

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Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, Thank you for your review, positioning this hotel as a good budget option - this is all we have ever claimed to be, though the free parking and the gourmet restaurant might be described as a distinct bonus. We’re glad you noticed the high standards of hygiene and the helpful staff, all contributing to a satisfying stay without... More 

Nottingham, United Kingdom
1 review
5 of 5 stars Reviewed May 25, 2015

I have been staying here mid week for 3 months so far on a 6 month contract with a local company.The rooms are very clean and comfortable. The staff are so friendly that it almost feels like home. I'm glad i found this hotel. Very reasonably priced too.

Review collected in partnership with this hotel

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Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, Excellent to hear that Boston Manor Hotel has proved so suitable for your needs during your long contract, and that it almost feels like home. That’s how we aim to make it - comfortable and friendly, with attentive personal service, to ensure that everything runs smoothly. Since our recent refurbishment programme, the improved standard of the accommodation has... More 

Leeds, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 22, 2015

We stayed here as it was close to Twickenham. Really reasonably priced and the ideal location for what we needed. Easy to find and free parking too!! The Nepalese restaurant downstairs was excellent, and we got a 40% discount as hotel guests. The hotel was basic, but had everything we needed and I have to say we were pleasantly surprised-... More 

Was this review helpful? Yes 2
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, You say you’ve had the experience of paying more and getting worse. We are glad to hear this confirmation of our basic claim that we offer the best quality at our price-level. You noted that clean and comfortable accommodation was provided, along with helpful staff, and that you can’t really ask for more. If the standard of upkeep... More 

Antrim
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 19, 2015

Stayed here for 2 nights whilst attending family function nearby. Rooms are very basic, but are clean, beds very comfortable and you will get a good nights sleep. Breakfast was hot and very nice, service in restaurant was excellent. In summary, as the price suggests, this is a basic hotel. However it is clean and comfortable and is certainly good... More 

Was this review helpful? Yes
Rajsondh, Public Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, It was most gratifying to see your recent review, which managed to pack all our basic benefits into a few short lines. Cleanliness and comfort at good value is the offer, and our visitors often confirm that we provide a better service than anywhere else at the price. The cooked English breakfast, which you mentioned, is a popular... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 9, 2015

“Home from Home” Have recently spent a 5 week period at this charming period hotel and have booked a further visit in the very near future. Booking was easy via e mail with an almost immediate confirmation plus they kindly allocated me my previous room as some guests, like me in any hotel, have personal preferences. I certainly appreciate the... More 

Was this review helpful? Yes
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review

Dear Guest, Thank you for your favourable report on your recent 5-week stay at Boston Manor Hotel. It is reassuring to know that we satisfied your requirements in so many ways. We were especially glad to be able to offer you your previous room again, as guests do respond well to familiar surroundings (‘coming home’). This is part of the... More 

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