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Crowne Plaza London - Battersea

#248 of 1,052 Hotels in London
Certificate of Excellence
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Bridges Wharf Battersea | Battersea, London SW11 3BE, England (Formerly Hotel Verta)
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Crowne Plaza London - Battersea
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890 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza London - Battersea
See the most recent reviews
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked a club room with parking and breakfast for my boyfriends birthday, however on arrival we were surprisingly upgraded to a 2 bedroom, river suite with a massive terrace - AMAZING! The Suite was brilliant, lovely space and decor couldn't fault it at all, staff were all lovely including the valet staff. We travelled by car and wasn't that hard... More 

Was this review helpful? Yes 1
Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear j x, Thank you so much for the fantastic review. I was delighted to read about your birthday celebrations and that you had so much fun at the hotel. We hope to see you again soon. Paul Watson General Maanger More 

Yamba, Australia
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the hotel on two occasions in May. We tried their club level which did not measure up to Intercontinental hotel Standards as far as food and drinks available at happy our. The rooms were clean and reasonable comfortable. The staff were friendly and the service provided by the food and beverage manager was excellent. The manager of... More 

Was this review helpful? Yes 2
Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear broomsmelbourne, Thank you for taking the time to write your review. I was delighted to read that you enjoyed your experience. Our location is fantastic when one considers the location next to the river and the uniqueness of London heliport although i do understand the value that would be added with a wider shuttle service. We will consider ways... More 

East Grinstead, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

We enjoyed our stay at Crowne Plaza Battersea in double room deluxe.The staff at the hotel is superb and exceptionally friendly and helpful. Special thanks to Miguel. The location was great, just a short walk to the train station Clapham Junction. Would definitely stay again.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear triinuc, Thank you so much for taking the time to write with your review of the hotel. I was delighted to read your comments and your personal mention of Miguel. We look forward to welcoming you back to the hotel in the very near future. Paul Watson General Manager More 

uk
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 31, 2015

Overall I was pleasantly surprised by the 4 nights I spent in this hotel. Check in was very friendly and fast. I was upgraded to a suite that was beautiful and consisted of a large bathroom included a TV over the tub, a large sofa and table area, work desk and chairs and a extra large bed which was very... More 

Was this review helpful? Yes 1
Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear lauraduk, Thank you so much for taking the time to write such a comprehensive review that our guests are sure to find informative. I was very pleased to read that overall you enjoyed your four night stay with us and in particular that you found the team to be overwhelmingly good. I am sorry for the slight issue you... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 31, 2015

My boyfriend and I decided to spend our 2nd annivesary at the hotel. The room was beautyful but really uncofortable, the AC was on and we were told not to turn it off as when the room reached a certain temperature it would turn itself back on during the night making a lot of noise. In the middle of the... More 

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Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear Mireia Q, Thank you for taking the time to write with your review following your stay at the hotel. I am sorry the experience didn't meet with your expectations and that you had cause for writing of the issues you experienced. It is most unusual in the first instance for us to receive complaint about our AC system within... More 

Conwy, United Kingdom
Level Contributor
98 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 stars Reviewed May 30, 2015

As others have pointed out this high quality hotel is hidden away. Even a London taxi driver with the knowledge couldn't find it so be warned. A lovely room overlooking the Thames, well-equipped, comfortable bed and an enthusiastic staff. Breakfast on the ground floor was high quality with lots of choices and even a range of free newspapers! However the... More 

Was this review helpful? Yes 1
Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear HF31796, Thank you so much for taking the time to write your review of the hotel. I was delighted to read that you found the hotel to be stunning in a great location on the the river front. I was really pleased to read your comments about the buzz and atmosphere you felt in the hotel and that the... More 

Leeds, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 29, 2015

Stunning hotel in a nice location along the river. I walked to the property from Clapham Junction, for a female alone or a business traveller I wouldn't really recommend the walk as its through a dodgy estate. I stayed 2 nights and walked to/from the hotel each morning & night but I was glad I didn't take my laptop bag... More 

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Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear Stephen L, Thank you so much for taking the time to write your review, and despite having the rather poor experience still scoring us four starts overall. Please be assured your restaurant experience was not that which one might normally experience at the hotel. To reassure you, we have been working hard to recruit a suitable Head Chef since... More 

Essex
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 28, 2015

The postcode on the web site is different to the one the hotel give you when you are lost. Even then it is difficult to find, down a road without a sign - not even a board directing to the hotel, it's next to the heliport if you get lost. Parking is extra. The room was very spacious, ours was... More 

Was this review helpful? Yes
Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear geoffheref1, Thank you for taking the time to write with your review. As a new Crowne Plaza hotel it has taken us some time to work with the council and Transport for London to resolve the issue with road signage. We do hope this will be resolved very shortly. Quite unusually, our postcode seems to work well with some... More 

Shaftesbury, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 27, 2015

Booked this hotel in order to attend our son's engagement party. It was quite hard to find, but once there the staff were very attentive, parking the car for us (be warned, you do have to pay extra for parking), explaining about the wi-fi, and offering us a deal for the breakfast which included a voucher for a free drink... More 

Was this review helpful? Yes
Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear Elizabeth C, Thank you for taking the time to write following your stay at the hotel. I was delighted to read that you enjoyed your hotel experience. I was particularly pleased to read your comments about the team who will share my pride in seeing this. We are extremely lucky to have such a modern and well appointed hotel... More 

west sussex uk
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 27, 2015

Stayed here for two nights with my partner, the room was lovely, the bathroom had a lovely big walk in shower and the bath had a t.v. set in the wall which was quite quirky, was a bit hit and miss to get it to work though. The breakfast had a great choice, the only downfall being the food was... More 

Was this review helpful? Yes
Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear clar1o, Thank you for taking the time to write your review of the hotel. I was delighted to read you enjoyed your time with us and that you found the view of the Heliport to be good fun. We do hope to see you again soon. Paul Watson General Manager More 

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