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Crowne Plaza London - Battersea

#253 of 1,052 Hotels in London
Certificate of Excellence
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Bridges Wharf Battersea | Battersea, London SW11 3BE, England (Formerly Hotel Verta)
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Crowne Plaza London - Battersea
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903 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
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    (253)
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West Thurrock, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Me and my boyfriend had booked 3 nights in this hotel for my 21st Birthday as we had stayed in Clapham before at the Rafayel and always wanted to see what this hotel would be like as we liked the look of it when it was Hotel Verta. We arrived at around 3:30pm to check in and was greeted by... More 

Was this review helpful? Yes
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My boyfriend and I stayed here for about a week or so. We mixed up our reservation and arrived two days earlier than our initial reservation. The front desk was very kind and was able to give us a room for the first two nights, then move us into our original suite. The staff of the entire hotel was phenomenal.... More 

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1 review
1 of 5 stars Reviewed 1 week ago

I visited this hotel on a short 2 night stint and i must say the only good news about my stay was the spa the hotel provided for their guests. On the first day my room was freezing and i asked for the temperature to be regulated better. Promises made but not delivered as my room became even colder- i... More 

Was this review helpful? Yes
Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear Omoefe A, Thank you for taking the time to write a review following your stay. I am sorry that we failed to meet with your expectations on this visit. I am grateful that you have taken the time to offer your feedback. I will certainly be sharing this with my team to try and understand why there were so... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I loved staying here, everything about it was perfect. Everyone was so polite couldn't do enough, breakfast was so yummy, spa was amazing, room 401 was to die for! Only disadvantage would be the distance from the London attractions but will still be going back next year! Thank you for a wonderful stay!

Was this review helpful? Yes 1
Lewis R, Hotel Administrator at Crowne Plaza London - Battersea, responded to this review

Dear Abbie D, Thank you for your brilliant review. I am delighted to read you have enjoyed your stay with us so much from the excellent customer service and yummy breakfast to the room and the spa facilities. Please do not die for the room - we have more of them! We very much look forward to welcoming you back... More 

Durham, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago

When we went to bed we were very pleased with our hotel choice, lovely soft bedding and a very comfortable bed, I noticed a slight odor but was not convinced of anything. Got up and enjoyed a day in London. Returned late and pulled back the covers, laid down and got straight back up again, the smell was overpowering, someone... More 

Was this review helpful? Yes 1
Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear Jb140563, Thank you very much for taking the time to offer your feedback following your stay at the hotel. I am sorry to read of your experience with us, it is the most unusual feedback as evidenced by our many other reviews. It is most unfortunate that you did not notice the odour on your first night with us... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Best spa in London! Me and my partner had an amazing ex regarding the hotel, the restaurant and especially the SPA , VERTA SPA is one of the best spa's in London ! On my firts day I had an absolutly relaxing facial , that made my feel fab all day long. On Saturday me and my Partner had a... More 

Was this review helpful? Yes
Lewis R, Hotel Administrator at Crowne Plaza London - Battersea, responded to this review

Dear Jess p, Thank you so much for your fabulous comments. I am very glad to read such fantastic comments about your stay and the Spa Verta in particular. I will be sure to share your comments with the team, who will be absolutely thrilled. We look forward to having the opportunity to welcome you back in the future. Kind... More 

Denver, Colorado
Level Contributor
7 reviews
7 hotel reviews
4 of 5 stars Reviewed 1 week ago

This one is tough. First off, they were going thru an ownership transition and it showed. There was an overall lack of attention to detail given what they are trying to achieve. That being said the staff was amazing. The first room we stayed in was very nice for the price, we wish our entire stay had been in this... More 

Was this review helpful? Yes
Lewis R, Hotel Administrator at Crowne Plaza London - Battersea, responded to this review

Dear benperrone, Thank you so much for taking the time in providing us with your feedback. I am very glad to see the team has delivered the excellent standard of service that we pride ourselves on. I apologise you found the overall experience below the standards you have expected and we very much appreciate this being brought to our attention.... More 

Wickford, United Kingdom
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What can I say....wow!! This hotel is by far the best I have stayed in for a while, the room we had over looked the helipad and the river, we were lucky enough to see a helicopter land and take off, the spa is fantastic, the pool is part of the hot tub its everything you need, we had drinks... More 

Was this review helpful? Yes
Lewis R, Hotel Administrator at Crowne Plaza London - Battersea, responded to this review

Dear KatyR281, Thank you so much for such a fantastic review. We are thrilled to read you found us to be among the best hotels you have stayed in! No.1 is our target and it is great to see we are on the way there. We have the luxury in having one of the more unusual location attractions - the... More 

Harrogate, United Kingdom
Level Contributor
140 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I checked into the hotel and was not offered a upgrade despite there been a one level upgrade and I am a IHG Spire ambassador so should get one. I pointed this out to the receptionist and it was like I had asked for a free room for a year! She did not speak to me again and just said... More 

Was this review helpful? Yes
Lewis R, Hotel Administrator at Crowne Plaza London - Battersea, responded to this review

Dear OllieEdmunds, Thank you for your review and your time in leaving us some feedback in regards to your recent stay. We have looked into your reservation and I have been advised by the Hotel Manager that the reservation was indeed upgraded to the One Bedroom Suite, hence it being on the top floor. I apologise that this was perhaps... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

Superb. One of the highest quality rooms I have stayed in London. Super friendly staff. Great quality bathroom bedroom. Loads of space. Quiet. I didn't eat there,no can't comment on food. Lots of places to eat along the river. Very safe to walk to and from Clapham Junction. 10mins at a decent pace

Was this review helpful? Yes
Lewis R, Hotel Administrator at Crowne Plaza London - Battersea, responded to this review

Dear Valued Guest, Thank you very much for your wonderful review. I am delighted to see you were pleased with the spacious rooms and a quiet night's sleep. It is very important to us that our guests get a good night's sleep and even being so close to the heliport we are proud to be able to offer that. The... More 

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