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Crowne Plaza London - Battersea

#245 of 1,050 Hotels in London
Certificate of Excellence
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Bridges Wharf Battersea | Battersea, London SW11 3BE, England (Formerly Hotel Verta)
Best prices for: 1 room 1 guest
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Crowne Plaza London - Battersea
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Crowne Plaza London - Battersea
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869 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

I booked a one-night stay at this hotel with access to the spa and a couple of treatments. The hotel was easy to find (just look for signs to the heliport - it's next door) and the room was excellent. Robes and slippers were provided for the spa, and there was even a little aromatherapy kit to help us fall... More 

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Dublin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Great hotel, very attentive friendly staff. 15 minute walk or so to nearest station however the hotel offers a shuttle service which was free of charge and very convenient. Spa was well worth a visit!

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
Northampton, United Kingdom
Top Contributor
76 reviews 76 reviews
22 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Formerly Verta Hotel a 5 star, now IHG Crown Plaza. Standards are high, rooms very comfortable and well equipped. Views of Thames and or Heliport (no night flights) are possible. Bar, with menu as well as a resturaunt both not cheap. External options available for a short walk along riverside and cheaper. The hotel is located off the main road... More 

Was this review helpful? Yes 1
Top Contributor
74 reviews 74 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed in the top floor 2bedroom suite (14th floor) and the room quality and size were of high standards (by far the best Crowne Plaza). It is juxtaposed to London's Heliport in Battersea which can be handy for those who use those facilities. It is literally 10 min drive to Sloane square/king's Road so super central despite being south of... More 

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed several times here - (convenient for the office). Few gripes getting increasingly stronger with each visit. Main complaint is the speed of reception staff. Average check in times takes five whole minutes and as only one staff member checking in despite others being available behind reception it is a little frustrating when several people are waiting. Check out can... More 

Was this review helpful? Yes 2
Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear KFaz67, Thank you very much for sharing your comments. Please be assured that I have spoken to my team with regard to your feedback, in particular where you have expressed concern about the reception experience. I would be more than pleased to meet with you personally during your next visit to explore your comments further and to share with... More 

Liverpool, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Have stayed at this hotel now for the past 6 weeks for business. My first couple of trips were without fault and i was genuinley impressed with both the hotel and service. Unfortunatley this didnt last and over the past 4 weeks we have witnessed a decline in service. On numerous occasions the air conditionimg has failed to work in... More 

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Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear Kelly P, Thank you very much for your comments. I am sorry that your experiences in the hotel have deteriorated in the past 4 weeks and there is a marked difference. I am unaware, (with the exception of one issue with a condenser in the hotel that lasted only 5 days and affected 8 rooms, all were not sold)... More 

Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Completely exceeded my expectations! The hotel was a little difficult for our cab driver to find, even with GPS, but we found it eventually. Clapham Junction is a few blocks away, about 10-15 minute walk. Didn't really check out the area much, so couldn't tell you more about it as far as nightlife and such. Front Desk Receptionists were extremely... More 

Was this review helpful? Yes 1
Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear xoxomisstoun, Thank you so much for taking the time to write with your feedback. As the General Manager of the hotel it always delights me to read when our guests enjoy their experience with us. Thank you for your comments with regard to the reception team. We receive many fantastic remarks about them and each time they read further... More 

York, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel is a little out of the city but has a main rail and tube station nearby. it is situated on the river by the heliport and it was great to sit and watch the river traffic and the helicopters go by.. by far the best part of our stay was the staff.. i wouldn't travel in the lifts... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear 948shauns, Thank you so much for your comments about your experience at the property. I was so pleased to read that you had a great time with us, particularly with regard to your comments about the team. They will be so pleased to read your acknowledgement and i am very grateful to you for taking the time to do... More 

Wellingborough, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here whilst the hotel was under the Verta Name. The Room was very nice and modern. TV in the bathroom however this did not work which was a let down. Staff were pleasant and very helpful. The Small SPA was also nice with a hydro therapy pool, Steam and Sauna, lovely place to relax after a day in... More 

Was this review helpful? Yes 1
Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear Rpage03, Thank you very much for taking the time to write with your feedback. We are very proud to have re-branded to become a Crowne Plaza hotel and I do hope that you choose to revisit us once again to witness first hand some of our changes and improvements. Paul Watson General Manager More 

Ivybridge, United Kingdom
Reviewer
3 reviews 3 reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I love Crowne Plaza hotels & always try to book them when in the UK or abroad. I will not be using them again - Not good customer relations/service. The hotel & its rooms are lovely. The staff are overall well presented & helpful. We booked this hotel as a weekend break away, on the way home from a funeral,... More 

Was this review helpful? Yes 2
Paul W, General Manager at Crowne Plaza London - Battersea, responded to this review

Dear Simm088, Thank you very much for taking the time to write with your feedback. I am sorry that we let you down on this occasion. The hotel has only been a Crowne Plaza for 4 months and we are working hard to listen to our guests feedback and to make the necessary changes that matter. I am sorry that,... More 

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