There is only one large hotel in Crystal Palace and this is it. There must be >500 rooms in the rambling old place that has been extended and extended over the past 100 years. If you want service and a guarenteed nice room, go somewhere else. But if you are on a limited budget and don't care about waiting forever... More

After a great night out in Crystal Palace, this hotel is very convenient to crash out. However, that is all it is really good for. The decor is not only dated (or retro as my husband called it!) but also looks very grubby. Carpets are stained as are chairs. Odd smell on the stair case. The hotel bar has lots... More

Stayed at this hotel for one night over the weekend and we booked two rooms. We paid a lot less than we were expecting for a hotel in london, so wasnt expecting much, but after reading the reviews we were horrified and considering booking elsewhere, but due to lack of time we decided it was just one night and how... More

Wish I'd read all the reviews before I booked. This hotel is an absolute disgrace. Their website shows some lovely rooms - I'd like to know where they are! Their website states "The following are a selection of the fantastic in-room amenities that are available to guests at the Queens Hotel: · Hair dryer · Trouser press · Ensuite bathroom... More

yes you get what you pay for but i've paid a lot less and got a lot more for my money, Hotel is awful, had to get help to get into my room every time as keycard didn't want to open it, my door had blood on it inside and outside, plug sockets and ceiling light held on by selotape.... More

Rooms very basic walk in wardrobe door has no handle . Rooms were clean unless u looked closely. Breakfast was toast and cereal not good cardboard cups at least it was clean . Bar area was ok seat covers were stained very dirty. Staff were ok tried to help out as much as possible overall the weekend was ok a... More

On booking this hotel through booking.com everything was fine. My 6 staff travel up stay here and said it was very basic, on arrival even though they had their boking confirmation they couldnt find them on the system! the guys booked them in and took payment for 108 54 per room (correct amount) i call them as i need a... More