We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,070 London hotels »

City Continental London Kensington

3.0 of 5
11-13 Penywern Road, Earls Court, London SW5 9TT, England
Hotel amenities
City Continental London Kensington
Ranked #651 of 1,070 hotels in London
3.0 of 5 stars 427 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

427 reviews from our community

What travelers say about this hotel
  • Court tube station(4)
  • Single room(4)
  • Very clean(4)
  • Great location(3)
Traveler rating
    26
    162
    112
    79
    47
Only show reviews for Family (18) | Couples (66) | Business (39)
Date Rating
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 31, 2012 NEW via mobile

Hotel still under renovation, but for 80 pounds with earls court location I would back again, don't expect a fancy hotel, this hotel just a basic one with clean room and clean small very small bathroom

Was this review helpful? Yes
Loughborough, United Kingdom
1 review
4 of 5 stars Reviewed May 29, 2012 NEW

Lovely two night stay in the Continental. Despite the corridors being a little worn out, the room was good (who spends any time in the corridor anyway). Room was clean and tidy, as was the bathroom, but there was no hook for towels! (So petty, I know) On check in, Monica, the woman on reception, was polite and efficient, despite... More

Was this review helpful? Yes
Sheffield, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed May 28, 2012 NEW via mobile

Despite being under renovation we were very satisfied. Reception staff were excellent and went out of their way to please. Very handy for Earls. Court tube station. Would stay there again

Was this review helpful? Yes
Badri Sathya, Manager at City Continental London Kensington, responded to this review
May 30, 2012

Thank you for your recent review and we are pleased to read your comments.I have passed your comments to our staff and they were happy to hear your appreciation. As you mentioned our hotel is well located in Kensington near to Earls Court Underground station with 24/7 easy access to all the London attractions and landmarks. More

San Francisco
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed May 24, 2012

This hotel is awful. It's old and decrepit and hallways smell some unidentifiable smell. What's worse is the customer service is rude, abrupt, impatient, slow. The first time I called because the TV wouldn't turn on. Front desk said they would come up in 5 minutes to help - she didn't show up until 40+ minutes later, long after I... More

Was this review helpful? Yes
Badri Sathya, Manager at City Continental London Kensington, responded to this review
May 30, 2012

Thanks for your recent review with regards to your stay in our hotel. First of all we would like to apologise for the inconvenience caused during your stay. Please be assured that the issues you have raised have been addressed and actions have already been taken. More

Travelers are raving about these London hotels

BEST WESTERN The Boltons
4 of 5 stars
Show Prices ABS:HotelCheckRates-d1216943?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Premier Inn London Kensington - Olympia
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d189750?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Ashburn Hotel
4 of 5 stars
Show Prices ABS:HotelCheckRates-d192157?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Caring Hotel
4 of 5 stars
Show Prices ABS:HotelCheckRates-d261739?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Thistle Kensington Gardens
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d195301?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
London
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2012
1
person found this review helpful

Overall, I was satisfied with my stay in this hotel, although there were a few things I was unhappy about. We were unaware that we'd be staying in the basement, and although there was a window our view was a ladder and scaffolding and a grey wall with no natural light - although we arrived at 3pm it felt like... More

Was this review helpful? Yes
Badri Sathya, Manager at City Continental London Kensington, responded to this review
May 30, 2012

Thank you very much for your recent review, we are delighted to read your comments. All our newly refurbished rooms have added value to our hotel and we are pleased to hear that you liked our decor. We make sure all our rooms are comfortable and spotlessly clean. Please be assured that the points you have raised have been addressed... More

Fort Worth, Texas
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 4, 2012
1
person found this review helpful

When we went there I guess they were going through construction and most of the rooms were outdated. The bed needed to be replaced and the pillows were used so much it was thin as a blanket. Our room was right above the kitchen so we were woken up with music at 5 AM. The good news was the location... More

Was this review helpful? Yes
Nottingham
1 review
1 of 5 stars Reviewed April 27, 2012

I was booked into here as I got bumped out of another place around the corner. First impressions are that its tired, and then it got worse... Stairs to the rooms at the back (the 220's) were poorly maintained and there are NO signs ! Room was a triple room, and took me back to the days of youth hostels... More

Was this review helpful? Yes
Swansea, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 27, 2012
1
person found this review helpful

I've stayed here a number of times, usually for a single night but most recently for 4 nights. Location is great, a couple of minutes from Earls Court tube. Rooms are a bit tired but adequate for a single night. The main reason to stay here is the price - I've stayed in single rooms for 40GBP/night. If the price... More

Was this review helpful? Yes
See 6 more reviews by MWSwansea for London
Badri Sathya, Manager at City Continental London Kensington, responded to this review
May 30, 2012

Thanks for your recent review with regards to your stay in our hotel. For your information we have different room type categories available in our hotel with small difference in price. We always value our guest and try to allocate the best room possible. In the future for a spacious room; I advice you to book a double room for... More

southampton
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 15, 2012
1
person found this review helpful

My husband treated me to an overnight stay in the city continental hotel as part of my 1 year wedding anniversary present. This was brought in combination with a theatre package, and was definately not cheap. I was a little concerned at the reviews I had read on trip advisor, but remained optomistic. On arrival at the hotel, the staff... More

Was this review helpful? Yes
Badri Sathya, Manager at City Continental London Kensington, responded to this review
April 19, 2012

We always maintain the standard in all the rooms, unfortunately it is not pleasant to hear your unsatisfactory stay with us. We will discuss your concern in our meeting; let our housekeeping and maintenence deparment to do the needs ASAP. Your willingness to share your recent experience is genuinely appreciated. We do apologise for the inconvenience caused during your stay... More

Canterbury, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 28, 2012
1
person found this review helpful

I stayed here as i was in London for my boyfriend's birthday and it was not what i had expected at all. The rooms are very small, clean but a lot of maintence needs to be carried out as there was cracks in the ceiling etc... The breakfast was fair but there was a lack of choice, there also was... More

Was this review helpful? Yes
Badri Sathya, Manager at City Continental London Kensington, responded to this review
April 19, 2012

First of all we would like to apologise for the inconvenience caused during your stay. Thanks for your recent review with regards to your stay in our hotel. For your information we have different room type categories with different in price. We always value our guest and try to allocate the best room possible. Also we try to change the... More

Travelers who viewed City Continental London Kensington also viewed

Oxford Hotel
3 of 5 stars 445 Reviews
London, England
Show Prices ABS:HotelCheckRates-d262119?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
base2stay Kensington
4.5 of 5 stars 1,452 Reviews
London, England
Show Prices ABS:HotelCheckRates-d189735?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
The Continental Hotel
3 of 5 stars 52 Reviews
London, England
Show Prices ABS:HotelCheckRates-d1119551?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 1,070 hotels in London, ranked by popularity »

Been to City Continental London Kensington? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about City Continental London Kensington

  • City Continental Hotel London
  • Comfort Inn London
  • Comfort Inn Earls Court
  • London Comfort Inn
Address: 11-13 Penywern Road, Earls Court, London SW5 9TT, England
Price Range: PLN: $$

Owners: What's your side of the story?

If you own or manage City Continental London Kensington, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
City Continental London Kensington
Show the lowest price for this hotel (from our partners)
Show Prices