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Comfort Inn Kings Cross

2-5 St Chad's Street, London WCIH 8BD, England
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Comfort Inn Kings Cross
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564 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (123)
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Port Saint Lucie
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Firstly,London is extremely expensive.We stayed at Kings Cross because it is a good point to go to explore other areas.Buy your train tickets before hand and try not to travel in rush hour. If you have suitcases with the 'Mind the gap' on the platforms it gets to be a nightmare.The 'Gap' can be quite large between train and platform... More 

Was this review helpful? Yes
Comfort Inn K, Front Office Manager at Comfort Inn Kings Cross, responded to this review

Dear Guest, Thank you very much for your feedback. We strongly believe that the review is not for our hotel as we do not have a room #2 in our hotel and also we have microwave in all of our Suite rooms. I have escalated the issue with TripAdvisor and the review will be removed ones they have completed necessary... More 

Stirling
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Asked reception on checkin 'are there stairs to this room?' She said No! There are 9 stairs, 5 of them on a tight curve! Kept waiting at reception only to be told no other room available! No refund available to go elsewhere! Porter very nice and helpful, carried my case. He tried to fix my air conditioning bur he could... More 

Was this review helpful? Yes
Comfort Inn K, Front Office Manager at Comfort Inn Kings Cross, responded to this review

Dear Guest, Thank you very much for your feedback. We want you to know that the concerns of our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. It will help us to avoid a similar situation... More 

Travelers are raving about these London hotels

Manchester, United Kingdom
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The Comfort Inn is relatively comfortable and in a good location but the rooms are tiny and, without a lift, it's a bit of a hike with luggage to the top floor. I stayed on the hottest day of the year and the air conditioning just wasn't coping but the window opened and there was a desk fan for additional... More 

Was this review helpful? Yes 1
Comfort Inn K, Front Office Manager at Comfort Inn Kings Cross, responded to this review

Dear Guest, Thank you very much for your feedback. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, only through their eyes that we can accurately assess the quality of the accommodations... More 

Bristol
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was pleasantly suprised how clean and quiet this hotel seeing as it is only a couple of minutes from Kings Cross & St Pancras. (turn right out of the front door and right again and you at the Euston rd facing both stations) The staff were welcomimg and the rooms clean if Bijou. (I have paid a lot more... More 

Was this review helpful? Yes 1
Comfort Inn K, Front Office Manager at Comfort Inn Kings Cross, responded to this review

Dear Guest, On behalf or our staff, we are writing to let you know how delighted we were to receive your kind words. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But,... More 

Manchester, England
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Great Rail Journeys had booked us into the Comfort Inn, Kings Cross, which seemed to have the virtue of being close to our departure point at St Pancras International for a fortnights holiday. On arrival we were shown into the dingiest hotel room I have ever experienced, in the hotel basement, next to the quite appalling 'breakfast room'. We made... More 

Was this review helpful? Yes 1
Comfort Inn K, Front Office Manager at Comfort Inn Kings Cross, responded to this review

Dear Guest, Thank you very much for your feedback. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, only through their eyes that we can accurately assess the quality of the accommodations... More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I am sick and tired of reading negative comments about this property. If people want to stay in a 5 star delux hotel then PAY THE PRICE and stop complaining about this little GEM of a place. The staff and the managment are doing their best to work with what they have! so stop moaning! period!!!!

Was this review helpful? Yes
Comfort Inn K, Front Office Manager at Comfort Inn Kings Cross, responded to this review

Dear Guest, On behalf or our staff, we are writing to let you know how delighted we were to receive your kind words. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But,... More 

Hove
Level Contributor
111 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My company kindly paid £400 for 2 nights in this delightful establishment. Cupboards - brown formica. Desk - brown formica. Wardrobe - brown formica. Sink unit - brown formica. The only thing that wasn't brown formica were the sheets. Free Internet? Yes, using technology from another place - the 1980s. Breakfast? If you are into stale croissants and cheese Served... More 

Was this review helpful? Yes
Comfort Inn K, Front Office Manager at Comfort Inn Kings Cross, responded to this review

Dear Guest, Thank you very much for your feedback. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, only through their eyes that we can accurately assess the quality of the accommodations... More 

adelaide
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

If this accomadation belongs to the "Comfort Inn" chain it is doing it no favours. Greeted by a bland and disinterested man on the front desk. PRO: Close to city and transport. CONS: Safe did not work. Pleasant lady in the breakfast room The sash on the window was broken so the window would not stay open. There was a... More 

Was this review helpful? Yes
Comfort Inn K, Front Office Manager at Comfort Inn Kings Cross, responded to this review

Dear Guest, Thank you very much for your feedback. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, only through their eyes that we can accurately assess the quality of the accommodations... More 

Norwich, United Kingdom
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed June 26, 2015

Plus point: the initial receptionist was welcoming and helpful. Negative: a different receptionist didn't even know the name of the road - Gray's Inn - which is adjacent to the hotel. Plus point: the room was very comfortable and, for once in London for this price, a decently sized bathroom. Negative: It was Room 504 in the new part and,... More 

Was this review helpful? Yes
Comfort Inn K, Front Office Manager at Comfort Inn Kings Cross, responded to this review

Dear Guest, Thank you very much for your feedback. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, only through their eyes that we can accurately assess the quality of the accommodations... More 

Durham, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 20, 2015

We arrived here at 10pm May 24, after an 14 hour rail journey from Milan. We were greeted by a surly and unhelpful male receptionist. Not what you need when you are exhausted and in need of your bed. We awoke and went down for our breakfast. Now, after spending 14 mornings on the continent eating continental breakfasts, we finally... More 

Was this review helpful? Yes
Comfort Inn K, Front Office Manager at Comfort Inn Kings Cross, responded to this review

Dear Guest, Thank you very much for your feedback. We want you to know that the concerns of our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. It will help us to avoid a similar situation... More 

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Staying in Bloomsbury

Neighborhood Profile
Bloomsbury
Snuggly nestled within Central London is academic and leafy Bloomsbury, an area that boasts walking distance access to many of London's most popular attractions. It is also home to some of Britain's most celebrated museums, including the must-see British Museum. Despite an understandable popularity with students, tourists and day trippers, vast sections of Bloomsbury retain a quiet, residential feel year round and throughout the week.
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