Stayed 4 nights, with mum and daughter. Only fault, booked a suite and was given a triple room. Was told by reception no suites availiable and would speak to the manager but never heard anything.The room itself was very clean with towels changed daily.Complimentary shampoo body lotion and shower gel were replaced when used.Room quite small with one bed outside... more

+ Twin-room was a very comfortable + Staff was helpful and nice (Joanna and Fernando) + Breakfast was very good, service too (even though sometimes we had to wait for our turn) + Very good location + I could visit here again - You can hear everything through the walls (from the other rooms) - Lift didn't go to the... more

Arrived from Heathrow into Paddington and the hotel was just 5 mins from the station, which was good. Got in and the family room we'd booked wasn't ready. Went for a coffee and came back when it was. The lift was broken so we had to take the stairs with our cases and no offer of assistance. The room had... more

beware very small..no air conditioning plus lift always breaking down..big hike from breakfast room up to bedroom..pleasant stay but expensive for family room. more

We stayed here on the weekend 18 / 19 / 20th of September, and it was the third time we have stayed here, and I must say, each visit has got worse, but that is nothing to do with the staff, who are always helpful, and eager to please. The Hotel may have got new owners, and this shows, with... more

On our first trip to London we were recommended this Hotel and we weren't disapointed.Great location close to Paddington station,Hyde park,Pubs and Restaurants.The room was comfortable,standard small size so what! you are only in it to sleep and shower,staff friendly,very good breakfast with a good variety of hot and cold foods.My advice to travellers is go with an open mind... more

The location of the hotel is great. It literally is only a 5 minute walk from the Praed Street entrance to Paddington station. This is the only redeeming point of the hotel though. The rooms are tiny. The room is about twice the size of a double bed. The bed was pushed against the wall so one person has to... more

This stay is for our aniiversary and my birthday celebration. Let me start with positive: Service is great; staffs are friendly and helpful. Took our luggage into safety when we cannot check-in yet; we arrived from US too early. Location is great; train station is just around the corner. Not so positive: Rooms are small; what do you expect in... more

This was my husband and I's first trip to London, and we had heard the hotel rooms would be small, but this was ridiculous. I would never call this a 4-star hotel. The rooms were so tiny, only one person could walk between the bed and the wall at the same time. And the bed was up against the other... more