My wife and I stayed at this hotel 3 nights in June 2009. The rooms were clean, adequate space and free internet connection with cable in the room. Particularly important for foreign visitors was that the staff at the desk were particularly helpful in every way. We original made a four-day reservation online with a hotel reservation service. The day... more

What a place to stay! You get a cardboard box that's too small for an average New York rat and has no window to jump out through and end the torture. Yes, ladies and gentlemen, it does have something that opens into the open air, but ,with all due respect and honesty, calling that bit of plastic that opens into... more

I don't even know where to start. First off, I don't understand how this can be a 4-star hotel. The rooms are all very tiny and cramped - even the "Club" rooms. Honestly, I think the only difference between the regular rooms and the club rooms is the 32" TV, a microwave and a very small fridge. Not worth the... more

I spent a long time trawling the internet and cross referencing hotels with other reviews. Thank goodness I persevered and stumbled across this hotel. The good reviews this hotel has got a well deserved. Where people have complained, they are being very picky as although the rooms are indeed small, I have never stayed in a large London hotel room... more

I was a bit apprehensive about this hotel after seeing some of the negative reviews, however the price (through the hotel website), the location (close to Paddington station for the Heathrow Express) and the fact that it was newly renovated led me to book with some confidence. On these three counts the hotel was excellent, I really liked the location,... more

Booked an upper floor room 3 months prior to our stay. On arrival put in basement. Complained and were moved to the 4th floor. better.. However, TINY TINY room. a rabbit hutch is bigger and we had then been downgraded from club. Fed up complaining so as were only staying 3 nights put up with it, but at 53 do... more

I don't understand why there are so many bad reviews about this hotel, I loved the place. Location was fab. Close to Bayswater station and local high street. Our room was cosy and clean. In the room, there was a big bed, a flat screen tv, a desk, tea and coffee facilities, a mini fridge and a microwave. The bathroom... more

Pleasantly surprised by the hotel. Booked through their website. For a hotel in Central London at just over 100GBP including breakfast, this is not too bad. Yes the room is small but that is what you would expect from Central London. However, it is nicely decorated and clean. We got an upgrade to a club room and there were complementary... more

We have just returned from a short trip to London. My wife made the booking for myself and our two sons on line, at the Shaftesbury Premier London, Notting Hill. It was advertised as a four star hotel, so we were looking forward to a relaxing, time where we could enjoy the four star facilities. We arrived at 10.30pm and... more