I arrived last night after booking through Booking.com and receiving confirmation by email. Reception said they had tried to contact me - they hadn't, I was on email and telephone all day. They explained there were maintenance issues with the room and I was being transferred to another hotel!! I was not happy. After a long journey and am early... More

...but the reception was all I saw. Never stayed here before and was pleased with the rate through last minute.com. Pleasantly surprised as I approached the hotel, a fine looking Georgian terrace which is set around a nice traditional London square. So far so good. However, when I tried to check in I was told that they were fully booked... More

We were very happy with the hotel location and after requesting room upgrades we were very pleased with the rooms - including the view over the square. For the price they were very updated- with nice details -even lighting by the bed on a dimmer. The people behind the desk went out of their way to be helpful. Those were... More

The rooms are clean and the location is good, near to Portobello road and to Notting hill tube station, Bad note is that we asked to reserve a taxi for the early morning of departure, and I was surprise to see that a no official taxi arrived, it was a private car and the foreign driver didn't know streets, and... More

The pictures looked much nicer than the actual room. I had specially requested a bedroom with a shower tub, which I didn't get at all. I was unfairly charged twice and to solve the situation through phone calls was a real pain; it was nearly impossible to talk to the hotel staff directly. Even after asking them to return the... More

I had booked a deluxe single room and when I got to the hotel so it turned out that they had problems with hot water so they referred us to other hotels. I was referred to a hotel in Kingsington, BEST WESTERN PREMIER Shaftesbury Kensington Hotel. When I arrived at the hotel, they show me a single room two floors... More

I stayed in this hotel last night. the hotel was very difficult to find although it may be same for numerous other hotels in the same location. The numbers are difficult to find as it is a square with a number of roads in the square and no one knows where it is. I even asked in 3 other hotels... More

The location is good and the staff were friendly. Nice and clean rooms with free Wi-Fi in the public areas. When we arrived we were told that we would get a room in the basement (802), a bit bigger but of no extra charge. The room was fair, but there were noise from the floor above and the streets as... More

The temperature in the corridor of the ground floor was too hot; if it was "normal" I would have rated this hotel to the maximum in all aspects. Room had all the needed items; the hotel location is quite; the staff very friendly and competent.