We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express London Royal Docks - Docklands

Hotel website
Hotel deals
1 Silvertown Way | Canning Town, London E16 1EA, England
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Holiday Inn Express London Royal Docks - Docklands
Professional photos View all
Browse nearby
Holiday Inn Express London Royal Docks - Docklands
Write a Review

594 reviews from our community

Traveler rating
    123
    247
    144
    47
    33
See reviews for
130
139
48
156
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (594)
  • Mar-May only
    (139)
  • Jun-Aug only
    (139)
  • Sep-Nov only
    (178)
  • Dec-Feb only
    (138)
All months
Lyndhurst, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I reviewed this hotel previously and we had occasion to again stay in London. It's a really good budget hotel, located very close to Canning Town Tube Station and it took no time at all to get into theatre land and see a show. Rooms are spacious, all you could need for a short stay and the prices are sensible.... More 

Was this review helpful? Yes
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear SaxonBoy, Thank you for taking the time to write a review on your recent stay at The Holiday Inn Express, London Royal Docks. I am so pleased that you returned to the hotel and had a great stay. I look forward to welcoming you back to the hotel the next time you are visiting the area. Kind Regards, Tracie... More 

Lewes, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

We are currently at the hotel and are having an amazing time. Can't fault the service of the staff, the room was spotless and the location is ideal for the fact we're going to the O2 tonight. We will definitely be returning!! :)

Was this review helpful? Yes
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear Kirsty W, Thank you for taking the time to write a review on your recent stay at The Holiday Inn Express, London Royal Docks. I am so pleased to hear that you had an amazing stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind... More 

Edinburgh, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Thoroughly enjoyed my stay at your hotel, the room was clean, had a room on top floor with the view, spectacular view in the evening. Check-in by staff was excellent had a very warm welcoming especially one member of staff stop out Tara. One of the best customer service, very friendly and helpful, recommended the restaurant next door peppernero, amazing... More 

Was this review helpful? Yes
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear Donna B, Thank you so much for your review of our hotel. I am pleased to hear you had a superb stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind Regards, Tracie Barrie. General Manager. More 

Peterborough, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The hotel was not bad but the staff are not trained to deal with bad behavior. On our stay they had let in a group of 10 young men who were partying until 11.30pm, before going out to a club. Despite many complaints on my part & attempts to quieten the group of men down, nothing worked & in the... More 

Was this review helpful? Yes 2
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear Paul H, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level... More 

Gamlingay, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The beds were too soft with not enough pillows or blankets. The buses still travelling past at 1am were not exactly helping the sleep situation. Breakfast in the morning was a farce. 8am on sunday morning and being told that the cooked breakfast consisted of scrambled egg, sausage and beans. Bacon had been bought out earlier but no was being... More 

Was this review helpful? Yes 1
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear Jennie C, Thank you for your candid review. We apologize that your recent stay did not meet expectations. As an Express Hotel we offer continental breakfast included in your room rate and have limited hot items of scambled egg, baked beans and sausages. We appreciate your comments and will share these with our team so that we can continue... More 

merthyr tydfil
Reviewer
5 reviews 5 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 13, 2015

Stayed at hi express last three/four days. I don't know what it cost as the employer paid for the stay. I spent quite a bit of time in the hotel as my wife was in a conference. I enjoyed my stay.I thought breakfast was fine and the room was comfortable and clean.The lobby area is nice and staff were polite... More 

Was this review helpful? Yes
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear hewpew, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind Regards, Tracie Barrie. General Manager. More 

Santarem, Portugal
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 13, 2015

It's actually a good Hotel if you are at Excel. It's basic but spotlessly clean, and at this range of hotels, thats what really matters for a calm night sleep. Breakfast could be improved with some cold meats or cheese for a more continental style breakfast. 15min walk to London Excel. Check the Italian restaurante just next door. Food is... More 

Was this review helpful? Yes
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear JPFreitas, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I am sorry that our breakast offering did not quite meet your expectations. I do hope that you will choose to stay with us again the... More 

London, United Kingdom
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 8, 2015

Bad bed, poor quality of food, dubious service. On the other hand - good location, proximity to public transport. Quick response from management team. Only stayed one night after recommendations of a family member to understand it wasn't worth it.

Was this review helpful? Yes 2
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear Ajive, Thank you for taking the time to write a review on your recent stay at the Holiday Inn Express, London Royal Docks. I am pleased you enjoyed the location of the hotel but very sorry to hear the rest of your stay did not meet your expectations. Thank you for bringing this to our attention. We apologize for... More 

Zurich area, Switzerland
Top Contributor
59 reviews 59 reviews
44 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed March 7, 2015

Good: Location: Good for the Excel fair ground/docklands, some distance to travel to other London destinations, DLR station right next door; free WIFI Ok: Breakfast: fresh fruits, limited choice of dishes To be improved: Noise protection, I had a room facing the street plus London City Airport noises; I must acknowledge that the receptionist did his best on my complaints,... More 

Was this review helpful? Yes 1
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear Dichterdran, Thank you for taking the time to write a review on your recent stay at the Holiday Inn Express, London Royal Docks. I am pleased that you enjoyed the location of the hotel but very sorry to read that your stay did not quite meet your expectations. I would like to thank you for your feedback as it... More 

Hampshire
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 4, 2015

Not wanting to rush back to Waterloo after a concert at the O2 Arena to catch the rather early last train home on a Sunday, this was a convenient alternative at £65 for the night, including breakfast, though the area around the hotel is not particularly attractive, consisting mostly of building sites and roads to somewhere else! Our room was... More 

Was this review helpful? Yes
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear Miss-Haversham, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind Regards, Tracie Barrie. General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

128 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (89)
Viewed
Room/suite (28)
Viewed
View from room (12)
Viewed
Hotel & grounds (12)
Viewed
Dining (8)
Viewed
Bathroom (10)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All management photos (39)
Viewed
Room/suite (9)
Viewed
Business center/function rooms (4)
Viewed
Hotel & grounds (11)
Viewed
Dining (5)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question