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Holiday Inn Express London Royal Docks - Docklands

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1 Silvertown Way | Canning Town, London E16 1EA, England
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Holiday Inn Express London Royal Docks - Docklands
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Holiday Inn Express London Royal Docks - Docklands
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591 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Peterborough, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The hotel was not bad but the staff are not trained to deal with bad behavior. On our stay they had let in a group of 10 young men who were partying until 11.30pm, before going out to a club. Despite many complaints on my part & attempts to quieten the group of men down, nothing worked & in the... More 

Was this review helpful? Yes 1
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear Paul H, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level... More 

Gamlingay, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The beds were too soft with not enough pillows or blankets. The buses still travelling past at 1am were not exactly helping the sleep situation. Breakfast in the morning was a farce. 8am on sunday morning and being told that the cooked breakfast consisted of scrambled egg, sausage and beans. Bacon had been bought out earlier but no was being... More 

Was this review helpful? Yes 1
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear Jennie C, Thank you for your candid review. We apologize that your recent stay did not meet expectations. As an Express Hotel we offer continental breakfast included in your room rate and have limited hot items of scambled egg, baked beans and sausages. We appreciate your comments and will share these with our team so that we can continue... More 

merthyr tydfil
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at hi express last three/four days. I don't know what it cost as the employer paid for the stay. I spent quite a bit of time in the hotel as my wife was in a conference. I enjoyed my stay.I thought breakfast was fine and the room was comfortable and clean.The lobby area is nice and staff were polite... More 

Was this review helpful? Yes
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear hewpew, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind Regards, Tracie Barrie. General Manager. More 

Santarem, Portugal
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's actually a good Hotel if you are at Excel. It's basic but spotlessly clean, and at this range of hotels, thats what really matters for a calm night sleep. Breakfast could be improved with some cold meats or cheese for a more continental style breakfast. 15min walk to London Excel. Check the Italian restaurante just next door. Food is... More 

Was this review helpful? Yes
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear JPFreitas, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I am sorry that our breakast offering did not quite meet your expectations. I do hope that you will choose to stay with us again the... More 

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Bad bed, poor quality of food, dubious service. On the other hand - good location, proximity to public transport. Quick response from management team. Only stayed one night after recommendations of a family member to understand it wasn't worth it.

Was this review helpful? Yes 2
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear Ajive, Thank you for taking the time to write a review on your recent stay at the Holiday Inn Express, London Royal Docks. I am pleased you enjoyed the location of the hotel but very sorry to hear the rest of your stay did not meet your expectations. Thank you for bringing this to our attention. We apologize for... More 

Zurich area, Switzerland
Top Contributor
58 reviews 58 reviews
43 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good: Location: Good for the Excel fair ground/docklands, some distance to travel to other London destinations, DLR station right next door; free WIFI Ok: Breakfast: fresh fruits, limited choice of dishes To be improved: Noise protection, I had a room facing the street plus London City Airport noises; I must acknowledge that the receptionist did his best on my complaints,... More 

Was this review helpful? Yes 1
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear Dichterdran, Thank you for taking the time to write a review on your recent stay at the Holiday Inn Express, London Royal Docks. I am pleased that you enjoyed the location of the hotel but very sorry to read that your stay did not quite meet your expectations. I would like to thank you for your feedback as it... More 

Hampshire
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not wanting to rush back to Waterloo after a concert at the O2 Arena to catch the rather early last train home on a Sunday, this was a convenient alternative at £65 for the night, including breakfast, though the area around the hotel is not particularly attractive, consisting mostly of building sites and roads to somewhere else! Our room was... More 

Was this review helpful? Yes
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear Miss-Haversham, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind Regards, Tracie Barrie. General Manager More 

Cardiff, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

This hotel is a good hotel in terms of location, quality of rooms etc but I had an horrendous experience with staff. Arriving late (11pm) I was ignored at check in while two members of staff cashed up the bar. The next morning at 8.45 housekeeping knocked (fine I hadn't put do not disturb up) when asked to come back... More 

Was this review helpful? Yes
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear WelshEmi, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

Morecambe, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel had mixed reviews previously but we were delighted with our stay. Arrived on Friday (Room 329), dumped our cases and asked at Reception for suggestions where to eat. The staff gave a couple of local places, but also suggested heading to the O2, explained to us how to get there and also where to eat (Jimmy's). Had a... More 

Was this review helpful? Yes
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear lizza5776, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to welcoming you back to the hotel the next time you visit London. Kind Regards, Tracie Barrie. General Manager. More 

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Family trip to London for half term, standard room with double bed, comfortable, and bed settee, very uncomfortable, room & bathroom adequate for a few days stay, 1st floor, no issues, bar expensive but very obliging as no cafe/food service they are happy to supply plates & cutlery for take away service. Reception staff friendly & helpful. Breakfast was ok.... More 

Was this review helpful? Yes
Tracie1309, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review

Dear suejean1964, Thank you for taking the time to review your recent stay at the Holiday Inn Express, London Royal Docks. I am pleased that we met most of your expectations during your half term stay with your children. I am sorry to hear that you did not find our sofa beds to comfortable during your stay. I will feed... More 

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