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Holiday Inn Express London City

3.0 of 5
275 Old Street, London EC1V 9LN, England
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Ranked #417 of 1,067 hotels in London
3.5 of 5 stars 323 Reviews
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323 reviews from our community

What travelers say about this hotel
  • Old street(10)
  • Reception staff(7)
  • Sofa bed(5)
  • Business trip(4)
  • Continental breakfast(4)
  • Ear plugs(3)
  • Hot food(3)
Traveler rating
    45
    134
    86
    29
    29
Only show reviews for Family (41) | Couples (28) | Business (82)
Date Rating
Concord Pit
Sheffield, UK
Senior Reviewer
9 reviews
23 helpful votes
5 of 5 stars Reviewed January 31, 2012
1
person found this review helpful

Stayed at this hotel because of location - Old street is vibrant with many places to eat well but cheaply. Nice clean hotel and room, everything we needed. 5 minutes from Old St tube station, whihc is 2 stops from Kings Cross. Easy to find. Breakfast much better than Holiday Inn express usual - cooked sausage and scrambled egg on... More

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SiddharthAgarwal
Bangalore, Karnataka, India
1 review
4 of 5 stars Reviewed January 28, 2012

It is a decent hotel, the refurbished rooms and toilets look great. However I got no special treatment for being a PC Gold member. Other Hinn express hotels like the one at Southwark made me feel special during my stay last week. I was provided with free internet during my stay. However the reception here was rude and said that... More

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DutchCarioca
Rio de Janeiro
Top Contributor
77 reviews
54 helpful votes
3 of 5 stars Reviewed January 26, 2012

On arrival: indeed walking distance from Old Street undergroud station, but hotel stating 200m, make that more than 500m. Still OK. Then check-in. Done via the hotel´s website, but still trouble to find the reservation and assigning a room quickly. Luckily when entering the room I was pleasantly surprised. The refurbisched room is nicely decorated, decent size, a good bed,... More

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Vitalija H
London, United Kingdom
Senior Reviewer
6 reviews
3 of 5 stars Reviewed January 21, 2012

Im not a very picky person, but customer service must be improved!!! The guy at the front desk couldnt even lift his head to welcome us, not even talking about the simple smile. Im working myself at the hotel industry so was very disappointing to experience such a bad customer service. Otherwise, the hotel was quite ok, but my stay... More

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City_General_Manager, General Manager at Holiday Inn Express London City, responded to this review
January 24, 2012

Dear Vitalija H, Thank you for your review of my hotel. I am really sorry for any poor customer service you experienced, this is really not the normal practise here. On your review you said you stayed Feb 2011 -Is this correct? We have now finished a mulit million pound refurbishment at the hotel where we have installed secondary glazing... More

Sasuto
Contributor
20 reviews
9 helpful votes
3 of 5 stars Reviewed January 19, 2012

I stayed here 2 nights in business. The room was ok excluding the bathroom where the floor was freezing cold. Shower however was good with proper water pressure and enough hot water. Service was ok, nothing to complain not celebrate on. Breakfast is a bit poor with limited selection, very little choice on bread and with scrabled eggs you can... More

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FelixstoweSue
Felixstowe
Contributor
11 reviews
12 helpful votes
3 of 5 stars Reviewed January 15, 2012

We stayed there for one night in January . Pleasantly surprised about the modern clean hotel with good decor and reasonable sized bedrooms. The complimentary breakfast was excellent. My only complaint was the double bed was a bit small for two and mattress very springy which did not lead to a good nights sleep. Next time I would book twin... More

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PMaloney
Luxembourg
Senior Contributor
41 reviews
86 helpful votes
3 of 5 stars Reviewed January 15, 2012

I gave this hotel a 3 but if you are on a tight budget and don't really care about some of the points below then up the rating for your requirements. I stayed here last minute for business in the city and it just wouldn't be a first choice. Reception: Excellent. As per other reviews of this hotel the staff... More

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City_General_Manager, General Manager at Holiday Inn Express London City, responded to this review
January 24, 2012

Dear PMaloney, Thank you for your recent review of my hotel. I'm really pleased your found the reception excellent and I will make sure your comments are passed onto my team. I'm sorry you found the rooms stanard, we have just completed a £6 Million refurbishment program and upgraded our rooms to the next generation -Holiday Inn Express room, which... More

Pankova
Sofia
Contributor
14 reviews
5 helpful votes
4 of 5 stars Reviewed January 12, 2012

Everything was nice except for some sausages at breakfast that tasted strange and as a whole it was a bit basic - not enough vegetables. Nice location, big hotel - staff a bit distant but I like it this way. More

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pedros13
Oswestry, United Kingdom
2 reviews
3 helpful votes
4 of 5 stars Reviewed December 27, 2011
2
people found this review helpful

We stayed there for 3 nights just before Christmas and had a very nice stay. Rooms are modern, clean, good bathroom and have a comfy bed. The complimentary breakfast was good and all the staff were helpful, pleasant and hard working. Very good place to explore central London as it is in Zone 1, also it is close to Old... More

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City_General_Manager, General Manager at Holiday Inn Express London City, responded to this review
January 24, 2012

Dear pedros13 Thank you very much for your kind and positive review on my hotel, I am really pleased you enjoyed your stay with us. Kind regards, More

Martin H
Coventry, United Kingdom
Top Contributor
64 reviews
17 helpful votes
3 of 5 stars Reviewed December 23, 2011

Stayed here after a Christmas party in the City. This is a functional hotel and nothing more. Beds are ok, rooms are small, especially the bathroom. The bar area is a bit depressing with no atmosphere and breakfast is average. No free WiFi either and parking is tough. More

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City_General_Manager, General Manager at Holiday Inn Express London City, responded to this review
January 24, 2012

Dear MartinH Thank you for your review of my hotel. I am sorry you felt the rooms were small. In fact people often comment how large they think our rooms our for London. Parking is tight in cental london and unfortunately we only have 5 parking spaces so I do agree is can be tough, but we do have a... More

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Holiday Inn Express London City Also Known As

  • Holiday Inn Express London
  • Holiday Inn London
  • London Holiday Inn
  • Holiday Inn London City
Address: 275 Old Street, London EC1V 9LN, England

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Holiday Inn Express London City
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