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Garden Court Hotel

30-31 Kensington Gardens Square, London W2 4BG, England
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Garden Court Hotel
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Ranked #577 of 1,063 Hotels in London
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267 reviews from our community

Traveler rating
    51
    115
    65
    25
    11
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58
54
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26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Booked a single ensuite room for a night, but received a room with a private bathroom outside (only the shower room was inside). I had to carry my luggage up and down the stairs to the basement. Room is tiny and felt like a cell, but is adequate for a single budget traveller for short stay. It was a little... More 

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mexico city
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Review The term "the client is always right" does not exist here. Neither does the basic ettiquete rules when talking to someone (no shouting, banging on the table or making fun). The staff at the Garden Court Hotel need a course on how to treat paying customers. The only nice person there is a Spanish gentleman, which we did not... More 

Was this review helpful? Yes 1
Munich, Germany
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pretty nice, clean hotel for a short city or business trip in London. Wifi was working fast, breakfast ok (additional eggs and bacon for small prices) and modern, clean shower and bathroom with some toiletries. perfect location at 5 mins from Bayswater station.

Was this review helpful? Yes 1
Glasgow, Scotland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Room and en suite were small but still adequate enough. Décor was tired and dated. Floor and bed squeaked a little. Windows were very dirty. Sounds terrible but it actually wasn't all that bad. If I had paid a three figure sum I would have been disappointed but at half that price it was fine for what it was. The... More 

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Hotel Manager C, Manager at Garden Court Hotel, responded to this review

Thank you for taking your valued time to share your review. I am pleased to have read that all of your ‘pro’s’ outweigh the one ‘con’. . The hotel is in the process of refurbishing some of the bedrooms and we plan to continue to offer great value for money. We hope to see you again in the near future. More 

Glasgow, United Kingdom
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location is excellent, with two tube stations within 10 minutes walk (Queensway and Bayswater). The room was tiny but habitable. The only weird and mildly annoying thing was that the bathroom, although private to my room was not, well, in my room. You had to get out and go down half a flight of stairs to it. Mildly grumpy... More 

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Hotel Manager C, General Manager at Garden Court Hotel, responded to this review

Thank you for reviewing our hotel. I would like to clear up the confusion regarding your bathroom as we always try to be as clear with our descriptions as possible. Though located outside the room, the bathroom is for the exclusive use of the room occupant who has the only key to open it. For such reasons the room is... More 

Newcastle upon Tyne, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I am a regular traveler to London. I have tried quite a few hotels at this price range but this one is my preferred choice because they really make you feel at home - the staff are very pleasant and helpful (particularly Diana on reception who seems to truly care about the hotel and ensuring that anything that a guest... More 

Was this review helpful? Yes 1
Hotel Manager C, General Manager at Garden Court Hotel, responded to this review

It's great to learn that you had a good stay with us. It's especially pleasing that you left such positive comments about our receptionist Diana. She is an extremely valued member of our team and I will be sure to pass on your kind words to her. Thank you for taking the time to review our hotel and we hope... More 

Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for one night as a VERY last minute booking due to a mix-up with another hotel. As I booked at 3pm and checked in an hour later, I was very much pleased to find a decent hotel for a great price so last minute. The exterior of the hotel is lovely. It is in a great area, just... More 

Was this review helpful? Yes 2
Hotel Manager C, Manager at Garden Court Hotel, responded to this review

Thank you for your review. I am pleased to have read that you had a pleasant stay with us. On behalf of team, I would like to thank you for your lovely comment about the service that you received. The hotel is in the process of refurbishing some of the older bedrooms and bathrooms. We hope that you will consider... More 

Top Contributor
52 reviews 52 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 8, 2015

Nice place and good position! Rooms are clean and quiet, a little bit "compact-size" but it's London! Breakfast is included and it's very basic, but good. (there's a Starbucks at about 2min walk). Staff is friendly and polite. Good price\quality ratio!

Was this review helpful? Yes 1
Hotel Manager C, Manager at Garden Court Hotel, responded to this review

Dear Mr Cabetzky I am really pleased to have just read your review and delighted to see that you had a good stay with us. Our team here at the Garden Court Hotel consistently makes every effort to provide an excellent service to all our guests whilst providing great value for money. We hope that you choose to stay with... More 

eastbourne
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 2, 2015

had my team stay at the hotel during a project we had in london stayed for around a week in all staff were perfect i travel the world and they were very accommodating during issues the hotel was having they should invest in some new beds as the first room the bed was not upto standard after this they then... More 

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Hotel Manager C, General Manager at Garden Court Hotel, responded to this review

Thank you for your review. It was a testing period for the team at the hotel so it is great to read that the staff were excellent. I am glad to report that the lift is now in full working order and everything is back to normal! I have taken your comments on-board and I assure you we are in... More 

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