I use the word as verb because the staff at this hotel will go the extra mile. Coming to the airport with a forgotten computer, assigning the same room each time, allowing early check in and finding space at Heston BLumenthal when there is none, all are the Mandarin and its' staff making the guest come first. It is one... More

First, the good: location unbeatable, really superior, top notch service, lovely marble entry. Now, the bad: no lobby! How can a 5 star hotel not have a place to sit, relax and read a paper? Or recover from jet lag? Pretty odd in my opinion. Rooms elegant, but carpets desperately need to be replaced. And rooms should have irons -... More

Have stayed in many London hotels and would now choose to stay at the Mandarin everytime. Superb hotel with great service and rooms. More

I spent four nights at this hotel recently. I was Ill for one of the days and the hotel was incredibly helpful and took great care of me. The hotel has one of the best spas in London, the restaurant downstairs is top quality. I have stayed here many times and the staff are friendly and know me by name.... More

Very nice big rooms, even the ones facing the road, joe malone toileteries, great spa, amazing restaurant ( bar boloud), helpful and friendly service. Absolute perfection! More

Went again this past week, hotel has a greta "feel" to it, service beyond compare. Love the Boulad cafe! More

Whatever size room you get, just be kind and gracious and management will do their bes tto try to please you. If there was no robe,it was a housekeeing oversight. Ask for help! The service is impeccable! When we asked for an upgrade and none was available that day, they provided one the next day! When they moved us before... More

The hotel has the best location for shopping but the rooms are very old, the decoration is very old, the bed cover had spots and gave you the impression that it was not too clean,the entrance door of the room don't keep the noise out of the room and that's why I had problems to sleep when some other guests... More

Tiny room, high price and noisy works from 8:30 am which didn't let me sleep...light in entrance didn't work, too much stuff crammed into such a room NO BATHROBE, ice cold bathroom despite switching the towel heater. No floor heating. Cold room no heating other than through air con which was noisy so had to switch it off. Really a... More