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Metropolitan by COMO, London

5.0 of 5 Old Park Lane, London W1K 1LB, England (Formerly Apartments at Metropolitan by COMO, London)
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Certificate of Excellence 2014
Metropolitan by COMO, London
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Metropolitan by COMO, London
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705 reviews from our community

Traveler rating
    472
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    42
    20
    23
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80
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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Jakarta, Indonesia
Contributor
20 reviews 20 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Spent a day here and the service was really good. Front desk staff remember their guest names and were extremely helpful. Lifts undergoing refurbishment and everyone was apologetic about it. Website touts "spectacular views of surrounding neighbourhood" but most of the rooms' views are obscured by other hotels such as the Hilton and inter-Continental around it. My friend in London... More 

Was this review helpful? Yes
AndrewDThomson, Manager at Metropolitan by COMO, London, responded to this review

Further to my recent direct message to you I wanted to thank you again for your comments following your recent stay with us. I was very pleased to hear that you enjoyed the service that you received throughout the hotel. Your thoughts echo the comments of many of our regular guests so it is terrific that you felt the same... More 

Stockholm, Stockholm County, Sweden
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

1. Staff had prepared a really noisy room close to a construction site in the hotel. We could change rooms but just offering this room in the first place is not acceptable. 2. The didn't take the extra bed to the new room directly. 3. Only one elevator worked with waiting time up to 12-15 minutes. We had to take... More 

Was this review helpful? Yes 1
AndrewDThomson, Manager at Metropolitan by COMO, London, responded to this review

Further to my direct email to you I wanted to thank you, once again, for your comments regarding your recent stay with us. Please also accept my apologies for the less than perfect experience you had whilst staying with us. It is deeply disappointing to hear about the frustrations you experienced. We are fortunate to be at the commencement of... More 

Vermont
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

We can't really think of anything The Metropolitan can do better, they're pretty much at the top of their game here! Excellent room, comfortable, mostly quiet (see room tips below), elegant linens and bath, room lighting was imaginative and flexible, and the climate control was "spot on"...you can't ask for more than what this room offered. Really appreciated the professional,... More 

Was this review helpful? Yes
AndrewDThomson, Manager at Metropolitan by COMO, London, responded to this review

Thank you so much for your lovely comments following your recent stay at the Metropolitan by COMO. I am delighted to hear how highly you valued your experience with us and that we were able to enrich your birthday celebrations in some way. I am also particularly pleased that you enjoyed the service you received from the team, and especially... More 

UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Just back from a nights stay at the Metropolitan and had such a lovely stay. Stayed in one of their newly refurbished rooms over-looking to park. Was just perfect. Lovely comfortable bed with amazingly soft sheets. So spacious. Loved the Nespresso machine and automatically blinds and curtains. The hotel itself is beautiful, immaculately clean, smells amazing and such a calm... More 

Was this review helpful? Yes
AndrewDThomson, Manager at Metropolitan by COMO, London, responded to this review

Thank you very much indeed for your terrific comments following your recent stay at the Metropolitan by COMO. I am delighted to hear that you enjoyed your experience with us so much and that we were able to enhance your time in London in some way. It is also particularly pleasing to hear your comments about the service you received... More 

Kingsbridge, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my 3rd visit and once again I went home feeling relaxed having been so well looked after. The room was beautifully refurbished and comfortable, with the added bonus of park views and a private balcony. The staff were incredibly friendly and offered service with a smile, they truly want to ensure you have a great stay. I can't... More 

Was this review helpful? Yes
AndrewDThomson, Manager at Metropolitan by COMO, London, responded to this review

Thank you very much indeed for your terrific feedback following your recent stay at the Metropolitan by COMO. As a regular guest your comments and recommendation are particularly appreciated. I am delighted that you continue to enjoy our location, our rooms and especially the service that you receive. Please let me know when you are due back to London as... More 

Valencia, Spain
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

first imresion it is always at the door, door man was so lovely and friendly, helped with cases(even my boyfriend it is strong man :) ) thats was very welcoming.Sadly don't remember his name. Next,Receptionist Edita from Lithuania, so friendly, warm girl checked us in fast, as we were so tired :) and she walked us to our room, showed... More 

Was this review helpful? Yes
AndrewDThomson, Manager at Metropolitan by COMO, London, responded to this review

Many thanks indeed for your fantastic comments following your recent stay with us. I am delighted that you liked so many aspects of your experience and your recommendation is greatly appreciated. I am also particularly pleased to hear your comments about the service you received throughout the hotel, especially from Edita at Reception. It is the staff at the hotel... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Starting from arrival at the car park, the whole experience was trouble free. Staff was one of the best we have encountered, room was small but very clean and functional. Everything worked which is a great surprise in London! Parking was a bit pricey at £45 but the overall cost, though not cheap was an excellent value. Terrific location.

Was this review helpful? Yes
AndrewDThomson, Manager at Metropolitan by COMO, London, responded to this review

Thank you very much for your comments about your recent stay at the Metropolitan by COMO. I am very pleased indeed to hear that you enjoyed your stay, the service that you received and that you liked our location. Please let me know when you are planning a return to London as I would be delighted to look after your... More 

San Francisco, California
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When we arrived the hotel walking from the metro station. The doorman stood by the door and asked what could he help us. I said we were going to check in. Then he asked which hotel I was going to check in and if I was sure it was the right hotel..etc. That was just very strange maybe he thought... More 

Was this review helpful? Yes
AndrewDThomson, Manager at Metropolitan by COMO, London, responded to this review

Thank you for your comments regarding your recent stay with us and please also accept my apologies for the less than perfect experience you had whilst staying with us. It is very disappointing indeed to hear about the frustrations you experienced. We are fortunate to be at the commencement of a significant investment program to ensure our offering remains current... More 

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was an excellent place to stay!!! The staff is friendly and goes above and beyond. The room is phenomenal- heated towel rack, automatic shades and curtains, adapters for US and European plugs, free wifi, great gym with a steam room and fresh healthy juices at their cafe... I could go on and on- loved it!!

Was this review helpful? Yes
AndrewDThomson, Manager at Metropolitan by COMO, London, responded to this review

Thank you very much indeed for your lovely comments and recommendation following your recent stay with us. I am delighted to hear that you enjoyed your experience with us so much. Please do let me know when you are booked to return so I can look after your reservation and any London needs you may have personally. We look forward... More 

Toronto, Ontario
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

From the moment we arrived at the hotel for our five night stay, we were welcomed with exceptional service by all of the staff-with special thanks to Giorgi, Edita and Laura who all went above and beyond. Our three teenagers are still talking about how much they loved London and especially the Metropolitan!

Was this review helpful? Yes
AndrewDThomson, Manager at Metropolitan by COMO, London, responded to this review

Thank you very much for your lovely feedback and your recommendation following your recent stay with us. I am very pleased indeed to hear that you enjoyed your stay and that we managed to enhance your precious family time in some way. Thank you also for your lovely comments about the team at the hotel. We are fortunate to have... More 

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Additional Information about Metropolitan by COMO, London

Address: Old Park Lane, London W1K 1LB, England (Formerly Apartments at Metropolitan by COMO, London)
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Metropolitan by COMO, London 5*
Number of rooms: 144
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Also Known As:
The Metropolitan Hotel London
Metropolitan London
Metropolitan Hotel London
Metropolitan By COMO, London England
Hotel Style:
#21 Spa Hotel in London
#37 Romantic Hotel in London
#61 Luxury Hotel in London
#76 Family Hotel in London
#107 Business Hotel in London

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