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Sanderson Hotel London


Sanderson Hotel London
Hotel class 5 of 5
50 Berners Street, London W1T 3NG, England
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Traveler Reviews

77% Recommend
4.0 of 5 stars 129 reviews
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By trip type
All (129)
[ Date ] [ Rating ]
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5 of 5 stars
hotelreviewer2008 5 contributions
hotelreviewer2008
Jun 28, 2009 | Trip type: Couples

I stayed here with my wife for a weekend. I was a bit unsure about whether this would be one of those overly fussy places where everyone wants a tip for everything and hangs around like a nasty whiff. Thankfully, there was none of that. It was like 'we're there if you need us'. The hotel is fantastic to look... more

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2 of 5 stars
anteena1 1 contribution
london
Jun 11, 2009 | Trip type: Family
1/1 found this review helpful

I won a night at this hotel and i was really excited after reading the reviews and looking at the info i received. i was booked into a delux double double according to the website it had swan chairs and city views and with the price i expected to be pampered lol. My first shock was breakfast wasnt included and... more

Management response from
Victoria Stewart, Director of Rooms

We’re so sorry that the Cinderella element was missing during your stay and that we dropped the glass slipper in most areas except reception & bars. We’re always delighted to welcome prizewinners as we appreciate the care that goes into selecting a hotel for a prize stay, apologies for any miscommunication in relation to what elements were or were not...

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5 of 5 stars
slatfisher 1 contribution
Maidstone England
May 23, 2009 | Trip type: Couples

Just come back from 1 night stay in Loft balcony suite and highly recommend this modern, chic hotel right in the middle of where you need to be in London. Fabulous room, great service from reception to bar staff and bellboy. Will return!!! Thank you. more

Management response from
Victoria Stewart, Director of Rooms

I am so pleased that you enjoyed your stay at Sanderson and thank you for your great comments about the room and staff. Please let me know when you are going to return so that I can oversee your reservation.

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1 of 5 stars
stoneg72 1 contribution
channel islands
May 22, 2009 | Trip type: Friends getaway

Very disapointing . Rooms where good looking but dirty.There were even specks of blood on the ladies lobby toliets.We cound,t check in to 15.00 and had to leave by 12.00 alot of money for not even 24hrs.Had two rooms which where booked last year but cound,t even get them on the same floor .For real service ,style and what a... more

Management response from
Victoria Stewart, Director of Rooms

Thank you for your feedback. We will always look to meet guest requests for early arrival and special room allocation (for example rooms on the same floor). I am so sorry if we let you down and I have taken the opportunity to send you a message to your tripadvisor account and hope that you will be able to contact...

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4 of 5 stars
nbehring 8 contributions
new york
May 13, 2009 | Trip type: Business

I liked staying here - There is a modern design triumph everywhere you look. The service was friendly and competent. The location is very central. I stayed in room 129 and there was wifi from a neighboring building, so i avoided paying the annoying 15 pound charge for internet - yay! One thing i didn't like was that the gym... more

Management response from
Victoria Stewart, Director of Rooms

It is lovely to hear that you enjoyed the hotel, the location, the service and the design. We look forward to welcoming you back!

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3 of 5 stars
crazeedave 2 contributions
Nottingham, UK
May 9, 2009 | Trip type: Couples

We stayed here for one night, on recommendation from friends. The location was excellent for shopping, easy access to underground car park, etc. I don't know quite what we were expecting, but the room just felt a bit too stark. Would probably be ok for some people (white walls, picture on ceiling), but we just didn't feel comfortable. Having the... more

Management response from
Victoria Stewart, Director of Rooms

I am sorry that your stay at Sanderson did not meet your expectations. We do pride ourselves on having unique guest rooms however we also understand that their design is not always to everyone’s tastes. If you do change your mind and stay with us again the future please let me know so I may oversee your stay.

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2 of 5 stars
LondonThelma 3 contributions
london
May 7, 2009 | Trip type: Couples

My partner and I spent one night at this hotel for a romantic anniversary break - and we really chose the wrong hotel. Although the photos on the web make it look funky and stylish, the bedrooms are simply former offices with a large bed in the middle. Yes the bed is very comfortable, and the bath and the shower... more

Management response from
Victoria Stewart, Director of Rooms

Thank you for your feedback in particular your very positive comments on the staff. I am sorry that there were quite a few aspects of our room design that you felt were not as romantic as you had hoped. We take on board all your comments and I hope that the positive service elements of your stay will encourage you...

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3 of 5 stars
pennywhistle 5 contributions
Bristol
May 5, 2009 | Trip type: Friends getaway
1/1 found this review helpful

I was really looking forward to our visit to the Sanderson and although it doesn't rate very highly on trip advisor I assumed it was so 'out there' that it was too different for the average visitor. Yes, it has a very trendy bar which has a great vibe. Yes, the decor when you first arrive is quite stunning in... more

Management response from
Victoria Stewart, Director of Rooms

I am so sorry that Sanderson fell so far below your expectations, with the exception of location and Concierge and thank you for your kind feedback on these elements. We do offer complimentary water in all our rooms and whilst we have not historically had tea/coffee machines in our rooms, we take our guests’ feedback on board and are reviewing...

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3 of 5 stars
JonWhyte 14 contributions
JonWhyte
Apr 15, 2009 | Trip type: Couples
1/1 found this review helpful

Interior design is great, typical Stark, the "space lifts" are super cool. Service ranged from a cool (verging on ice cold) reception welcome, to the bar manager dealing with a complaint extremely well..... Room rate isnt cheap (expected), but everything is charged extra, including £5.95 to have a shirt ironed, £3 room delivery charge for room service, gratuity added to... more

Management response from
Victoria Stewart, Director of Rooms

Many thanks for the positive elements of your feedback, it is very disappointing that the hotel did not totally meet your requirements or expectations. We regularly review our charges in line with our London competitors, and our website has a number of special offers and packages available. I’m very sorry you feel unable to return at this time, however we...

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5 of 5 stars
ktyjenkins 1 contribution
cambridge
Apr 13, 2009 | Trip type: Couples
0/2 found this review helpful

I went to this hotel for my 23rd birthday and it was amazing!! When arrived we parked outside and i have to say dont be put of by the old office block look this hotel has because as soon as you get to the door WOW!! The reception is so out there with a swing and random chairs but it... more

Management response from
Victoria Stewart, Victoria Stewart, Director of Rooms

Thank you for your comments, I am delighted that you enjoyed the hotel particularly on such a special occasion. I hope you will have an opportunity to stay with us again when you are next in London and I look forward to welcoming you back to Sanderson, please let me know if I can be of any assistance at that...

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Sanderson Hotel London Address

50 Berners Street, London W1T 3NG, England