Interior design is great, typical Stark, the "space lifts" are super cool.
Service ranged from a cool (verging on ice cold) reception welcome, to the bar manager dealing with a complaint extremely well.....
Room rate isnt cheap (expected), but everything is charged extra, including £5.95 to have a shirt ironed, £3 room delivery charge for room service, gratuity added to...
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Many thanks for the positive elements of your feedback, it is very disappointing that the hotel did not totally meet your requirements or expectations. We regularly review our charges in line with our London competitors, and our website has a number of special offers and packages available. I’m very sorry you feel unable to return at this time, however we...